Santa Cruz County Rountree Medium Jail Facility Inmate Commissary

Santa Cruz County Rountree Medium Jail Facility

Address:
100 Rountree Lane
Watsonville, CA 95076

Phone:

831-454-2420

Santa Cruz County Rountree Medium Jail Facility Commissary Carepacks

Santa Cruz County Rountree Medium Jail Facility contracts with Access Securepak, also known as ‘My Care Pack’, for families to send pre-determined packages of commissary items to your inmate.

Access Securepak carries over 1,000 different items in the following categories:
- Food and Snacks
- Personal Hygiene Products
- Electronics
- Apparel

Registration Process:
1. Register here.
2. Select California.
3. Select Santa Cruz County Rountree Medium Jail Facility.
4. Find your Inmate.
5. Deposit Funds.
6. Order Commissary Items.
Once you are logged in, you will receive instructions on how much (and what products) you can send your inmate.
Contact Information:
* If you have any questions, you can call Access Securepak at 800-546-6283.
* You can email My Care Pack at [email protected]
* You can write them at:
    My Care Pack
    10880 Linpage Place
    St. Louis, MO 63132

* You can Live Chat with a Representative online: (bottom left corner of page)
   Monday-Friday, 7:30 a.m.–11 p.m. CST, 
   and Saturdays, 10 a.m.–4 p.m. CST.

*Note* Access Securepak will issue a refund for or replace broken, damaged, or missing products reported by Santa Cruz County Rountree Medium Jail Facility staff. They will not honor reports of discrepancies from inmate's families or friends.
My CarePack is the Santa Cruz County Rountree Medium Jail Facility's outside vendor for Commissary Items. They have a very good mix of Chips, Snacks, Candy, Meat, Seafood, Hygiene products, Letter writing materials, Electronics and Apparel items for sale on their website.

Here is a sample of what you can purchase for your inmate:
Food

Hygiene

Apparel

Electronics

*NOTE* -- Once you are fully registered and have selected the inmate you wish to send commissary to, you will receive instructions on how much you can deposit, how much (and what) you can purchase for your inmate, and how often you can send commissary.

Inmate Money Deposit Instructions for Inmate Communications Santa Cruz County Rountree Medium Jail Facility

Depositing Money for Communicating with an Inmate

How to Make a Deposit for Phone, Email or Visitation using GettingOut.com

Santa Cruz County Rountree Medium Jail Facility uses GettingOut for some or all of its communication services with an inmate.

If you want to deposit money using this company for your use or your inmate's account, there are four ways to do it:

  • Online - They accept all major credit cards including Visa, MasterCard, Discover and American Express.
  • At the Santa Cruz County Rountree Medium Jail Facility using the kiosk in the jail lobby - (cash, debit or credit card) NOTE - Santa Cruz County Rountree Medium Jail Facility may require identity verification so bring your driver’s license or some other form of ID.
  • By phone by calling 866-516-0115 - They have bi-lingual operators are standing by 24 hours 7 days a week to assist you with your deposit. Major credit cards accepted are Visa, MasterCard, Discover and American Express.
  • By using their app, either Android or iphone. - All credit cards mentioned above are accepted.

Occasionally, it may take up to 72 hours for funds to be active on an inmate Trust & Commissary account, however most people experience deposits are available immediately.

How to Bail out an Inmate in Santa Cruz County

To Bail out or Post Bond for an Inmate in Santa Cruz County Rountree Medium Jail Facility follow these steps:

For complete Instructions on How to Bail or Bond an Inmate in Santa Cruz County Rountree Medium Jail Facility, check out our Inmate Bail page.


 

Depositing Money for Communicating with an Inmate

How to Make a Deposit for Phone, Email or Visitation using GettingOut.com

Santa Cruz County Rountree Medium Jail Facility uses GettingOut for some or all of its communication services with an inmate.

If you want to deposit money using this company for your use or your inmate's account, there are four ways to do it:

  • Online - They accept all major credit cards including Visa, MasterCard, Discover and American Express.
  • At the Santa Cruz County Rountree Medium Jail Facility using the kiosk in the jail lobby - (cash, debit or credit card) NOTE - Santa Cruz County Rountree Medium Jail Facility may require identity verification so bring your driver’s license or some other form of ID.
  • By phone by calling 866-516-0115 - They have bi-lingual operators are standing by 24 hours 7 days a week to assist you with your deposit. Major credit cards accepted are Visa, MasterCard, Discover and American Express.
  • By using their app, either Android or iphone. - All credit cards mentioned above are accepted.

For all the information you need to know, including tips, guidelines and warnings about depositing money in a Santa Cruz County Rountree Medium Jail Facility inmate's account for communication services, check out our Send Money page.


 

How to Communicate with an Santa Cruz County Rountree Medium Jail Facility Inmate by Mail and by Email

To mail or email an inmate in Santa Cruz County follow these steps:

When mailing a letter or postcard to an inmate, please address your mail as follows:
Inmate's First and Last Name
Inmate Name, Inmate S#
Rountree Medium Facility
100 Rountree Lane
Watsonville, CA 95076

  • All mail sent to an inmate at the Santa Cruz County Rountree Medium Jail Facility must include the sender's name and mailing address in the top left corner of the envelope or postcard.
  • Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
  • The Santa Cruz County Rountree Medium Jail Facility has a zero-tolerance policy regarding mail violations. 
  • All the information you need to understand mail and email policies can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

Emailing Messages & Photos

Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
 
If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select Santa Cruz County Rountree Medium Jail Facility,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

  • Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
  • After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
  • You can also send your Santa Cruz County inmate photos and videos.

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.

All the information you need to understand mail and email policies for Santa Cruz County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.


 

How Do You Visit an Inmate in Santa Cruz County Rountree Medium Jail Facility?

To visit an inmate in Santa Cruz County, whether by video or in person 'at the jail', follow these steps:

Other than 'at the jail' visits between you and your inmate, which is explained and outlined in detail on our Visit Inmate Page, Santa Cruz County remote video inmate visitation can be done using the services of GettingOut

There are three ways to remotely visit your inmate in Santa Cruz County Rountree Medium Jail Facility:
1.  Using the GettingOut Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut apps.

To remotely visit an inmate in Santa Cruz County follow these steps:
1.  Start by confirming that Santa Cruz County Rountree Medium Jail Facility's Video Visitation is working correctly by looking up Santa Cruz County here.

2.  The next step is to create an account here for GettingOut.
3. Then add funds to your account.
4. Last, select Santa Cruz County Rountree Medium Jail Facility, and then the inmate you wish to communicate with.

Other Santa Cruz County Services provided by GettingOut:
 - Phone Calls & Voicemail 
 - Email, Photo & Video Sharing
-  Inmate Tablet Rental
-  Deposits

Customer Service
If you have any questions about the Santa Cruz County Rountree Medium Jail Facility Visitation Services you can call them at 866-516-0115.
Frequently Asked Questions

* All the information you need to have complete knowledge about inmate visitation; policies, rules, fees, schedules, tips, dress codes, and children, lawyers and clergy visitation in Santa Cruz County, can be found on our Visit Inmate Page.

Santa Cruz County Rountree Medium Jail Facility Phone: 831-454-2420


 

How to Send and Receive Secure Text and Email Messages with an Inmate in Santa Cruz County Rountree Medium Jail Facility

To communicate by text or email with an Santa Cruz County inmate, follow these instructions:

  • To send or receive a message you MUST first open a SmartJailMail.com account.
  • Once you open an account, you may search for Santa Cruz County inmates or detainees to connect with.
  • When you locate the Santa Cruz County inmate that you want to connect with, you can send them a connection request.
  • Santa Cruz County Rountree Medium Jail Facility will then need to approve the request before you can send messages.

For all the information you need to send and receive secure messages in the form of text or email with a Santa Cruz County Rountree Medium Jail Facility inmate, including how it works, how much it costs, renting your inmate a tablet, how often you can communicate and more, check out our Text/Email an Inmate Page.
NOTE: Your messages will be monitored and stored. You may want to refrain from discussing your inmate's court case.


 

How to Send a Carepack Commissary Package Directly to an Inmate in Santa Cruz County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Santa Cruz County Rountree Medium Jail Facility follow these steps:

  • Select California, then select Santa Cruz County Rountree Medium Jail Facility, and then select the 'Send a Package Order' option.
  • Register and create an account with Access Securepak, for Santa Cruz County.
  • Choose the inmate and the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Santa Cruz County at any one time.

For all information, tips and available items for shipping Commissary packages to an inmate in Santa Cruz County Rountree Medium Jail Facility check out our Commissary Instructions Page for Santa Cruz County.


 

How to Send a Secure Email Message to an Inmate in Santa Cruz County

To send a secure email message to an inmate in Santa Cruz County Rountree Medium Jail Facility follow these steps:

  • Register with Access Corrections by creating an account.
  • Select California, then select Santa Cruz County Rountree Medium Jail Facility, and then the inmate you want to send your message to.
  • Choose the amount of money you want to spend, and input your payment method. The funds can also be used by the inmate to send a message back to you.
  • NOTE: All messages between you and your inmate will be permanently recorded and seen by the staff and could be used against your inmate in court.

For all information on how to Text/Email an Inmate in Santa Cruz County Rountree Medium Jail Facility check out our Secure Messaging Guide for Santa Cruz County.


 

How Do Inmates in Santa Cruz County Rountree Medium Jail Facility Make Phone Calls?

To receive phone calls from inmates in Santa Cruz County, or to assist them in making phone calls to other people, follow these steps:

  • Santa Cruz County Rountree Medium Jail Facility uses the services of IC Solutions.
  • Register with them online or call them at 888-506-8407
  • Agents are available 24 hours a day, and speak both English & Spanish.
  • Services for Santa Cruz County inmates and their families and friends include Collect Calling, PIN Debits, Purchasing Calling Cards, Voicemail & Prepaid calls.  In addition, IC Solutions provides secure messaging, sending photos, video phone calls and online deposits for inmates and their families in Santa Cruz County.
  • Although rates are subject to change, they generally run about $0.21 per minute for phone calls.

Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.

For all the information regarding phone calls with Santa Cruz County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.


 

Frequently Asked Questions

Does the Santa Cruz County Rountree Medium Jail Facility allow packages to be shipped to an inmate?
Yes. The Santa Cruz County Rountree Medium Jail Facility uses an online service called Access Securepak in which friends and family members can order everything from snacks, candy and hot food to clothes, stationary and electronics, and have them shipped directly to any inmate. The prices are reasonable and ordering is easy. Learn more about ordering Access Securepak packages online for an inmate in the Santa Cruz County Rountree Medium Jail Facility. If you want to order by phone call 800-546-6283.

What kind of things can an inmate in the Santa Cruz County Rountree Medium Jail Facility buy in commissary?
The Santa Cruz County Rountree Medium Jail Facility allows a wide variety of food, snack foods, candy, clothing, electronics and other items to be purchased by inmates either through their commissary or by friends and family members sending in care packages from a third-party vendor called Access Securepak. All of the snacks and candy are brand name items that they are used to purchasing on the outside. Learn more about ordering Access Securepak packages online for an inmate in the Santa Cruz County Rountree Medium Jail Facility. If you want to order by phone call 800-546-6283.

Why do inmates in the Santa Cruz County Rountree Medium Jail Facility need commissary?
Inmates in the Santa Cruz County Rountree Medium Jail Facility do not necessarily need commissary, as the jail provides the with the minimum food and hygiene products they need to subsist. But jail is a very stressful place, and by having a daily snack, or using a soap, shampoo or toothpaste that are used to using on the outside can bring a certain amount of normalcy and comfort to their life inside. Learn more about ordering Access Securepak packages online for an inmate in the Santa Cruz County Rountree Medium Jail Facility. If you want to order by phone call 800-546-6283.

Are commissary items used for gambling in the Santa Cruz County Rountree Medium Jail Facility?
Yes. Because inmates do not have access to actual cash money in the Santa Cruz County Rountree Medium Jail Facility, snacks, candy, brand name hygiene products and other sundries inmates can get from commissary and care packages you ship to them are used as currency, thus for gambling. In addition to gambling, commissary items can be used to purchase services such as haircuts, tattoos and cell cleaning. Unfortunately, in many cases, commissary items are also used to purchase protection from other inmates who wish them harm. If your inmate is needing more than $10 a day for commissary, they are getting pretty fat or are using the items they purchase for gambling purposes or personal protection. Learn more about inmate commissary in the Santa Cruz County Rountree Medium Jail Facility.

How much money should you send an inmate in Santa Cruz County Rountree Medium Jail Facility for commissary?
A reasonable amount of commissary money you should send your inmate is whatever your budget allows. While jail is stressful for an inmate, it is just as stressful for their family members or loved ones on the outside. You are the one that still has bills to pay; rent, utilities, food, phone, children's needs, gas, car payments and all the other stresses of life. As hard as the pressure you are getting to send money, your needs and the children's come first. Santa Cruz County Rountree Medium Jail Facility limits the inmates to receiving no more than $300-400 per month in commissary money and/or care packages, not including phone expenses, but realistically an inmate can get by on less than $100 per month of products and be comfortable. Learn more about inmate commissary in the Santa Cruz County Rountree Medium Jail Facility.

I didn't get the items from Access Securepak that I ordered. Can I get a refund?
Access Securepak will issue a refund for or replace broken, damaged, or missing products reported by Santa Cruz County Rountree Medium Jail Facility staff. They will not take your word for missing or broken items. You must get the jail staff to report it if you want a refund. Learn more about refunds from Access Securepak in the Santa Cruz County Rountree Medium Jail Facility. Call the jail at 831-454-2420 or if you want to discuss a problem call 800-546-6283.