Lake County Detention Center Inmate Phone & Email

Lake County Detention Center

Address:
551 W Main Street
Tavares, FL 32778

Phone:

352-742-4054

Inmate Phone & Voicemail for Lake County Detention Center

The Lake County Detention Center Inmate Phone System is Securus. 

Sign up with Securus by clicking the banner below.

1.  AdvanceConnect – Good Option - You control all phone numbers your inmate can call.

This type of account offers you the following benefits:
•    You are able to receive inmate calls as long as funds are available in your account.
•    You can add multiple phone numbers to your account so your inmate can reach your home phone, work phone, cell phone, other relatives, neighbors, friends, etc.
•    Calls WILL connect to cell phones.

2.  Inmate Debit – Inmate can call anyone they choose (subject to jail's approval)

This type of account offers you the following benefits:
•    You can fund an Inmate Debit account without having your own calling account.
•    Inmates can call anyone on their approved calling list without requiring friends and family to create separate prepaid accounts.
•    Calls WILL connect to cell phones.
•    Funds placed in the Inmate Debit account will become the property of the inmate and friends & family members will not be able to receive refunds on this account. 

3. Direct Bill - You receive calls from your inmate, and the charges are billed to you monthly.

  • Requires a credit check. 
  • Costs more.
  • Good for lawyers, bail bonds, long-term inmates, etc.

Resources
Contact Securus by Phone:  972-734-1111 or 800-844-6591
Contact Securus Online
Frequently Asked Questions
Submit a Question for Securus Online
Online Rate Quote

Lake County Detention Center Inmate & Family Voicemail

Securus Outbound Voicemail provides your inmate an opportunity to leave a message for their family and friends when a call to their mobile goes unanswered. Once the inmate leaves a voicemail, a text message containing a link will be sent to the dialed number. The recipient of the inmate's voicemail is then sent to a web form to pay and listen to the message. The voicemail will be available for up to 30 days after it is sent, and then another 30 days after it is paid for.

Securus Phone System Cost & Fees - *Subject to Change

ADVANCE CONNECT Phone Calls 
$0.21 per minute

INMATE DEBIT Phone Calls
$0.21 per minute

DIRECT BILL Phone Calls
$0.25 per minute

TRADITIONAL COLLECT Phone Calls
$0.25 per minute

VOICEMAIL Message
One minute - $0.75 per minute

For current online rate quote, go here.

Inmate Phone Calling Services - Third Party Vendors that work with Jails

There are dozens of third-party for profit companies working with Lake County Detention Center and other jails in Florida to provide a way for inmates to phone friends and families at rates that are much less than what jails have been known to charge in the past.

The lower rates come at a cost to inmates though, as most of the profit from these calls pay for other benefits such as television and both indoor and outdoor recreational services from board games to sports and workout equipment.

To find out what phone service is being used for inmates housed in Lake County, call 352-742-4054, or if the phone service is not noted above, click on one of these companies below, each of which provide service for jails in the state of Florida:



 

How does an Inmate make a phone call from Lake County Detention Center?

Once you have created and funded your account with Securus, please allow up to 24 hours to start receiving calls. 

Your inmate should be able to dial your number directly and be connected.

You will hear an introduction stating:
1.  "You are receiving a call from "inmate Name" from Lake County Detention Center.  
2. Then you will hear prompts that will ask you to select a number to accept or block the call. 
3. Please listen to the prompts carefully so that you can correctly connect to your inmate.

**If your inmate is using a prepaid calling card, the phone number that should appear on your caller ID is 972-777-9396.

Can I call an inmate in the Lake County Detention Center?

No, you cannot call an inmate in the Lake County Detention Center. You can however call 352-742-4054, or search online to see if your inmate is in custody.

When an offender is first arrested and is being booked into jail, they are allowed one or two free phone calls to notify friends or family of their situation. If they are unable to notify someone at that point, they can try again, this time it will be a collect call that you will have to pay for if your phone service allows you to receive collect calls, once they are classified, processed, dressed and brought to their unit.

However, if the phone they call is a cell phone, which normally do not allow the receipt of collect calls, or your phone service does not allow for collect calls, then you will not be able to receive any phone calls from them until you purchase phone credits from the Lake County Detention Center’s inmate calling system. 

The information for this is located above, at the top of this page. If that information is missing, it is because the facility recently changed companies and you can get the details by calling 352-742-4054.

Can I leave a message for an inmate in the Lake County Detention Center?

It is rare that a jail (or prison) will accept messages for an inmate.  Of all the thousands of jails in the United States there are probably less than one hundred that have a message line.
There are two exceptions to this rule:

1.    Lake County Detention Center will accept a message if there is a family emergency such as a death in the family. In a case like this the message will be conveyed by a jail chaplain or someone that is very high ranking in leadership. Inmates are already under a lot of stress and emotion, and the staff realizes this. It is for this reason they will be very careful how they pass the message along and being watchful afterwards.

2.    Many of the inmate phone systems used by jails allow for messages to be left for a small fee, usually less than $1.00 for a minute. It is done in the form of a voicemail from you. To see if Lake County Detention Center offers that service call the phone company at the top of this page or call the jail at 352-742-4054.

Can an inmate in the Lake County Detention Center call me?

Yes, an inmate in the Lake County Detention Center can call you using any of the following three ways:

1.    The inmate can call you ‘collect’ if your phone service accepts collect calls.

2.    The inmate can call you using a prepaid calling card that they can purchase from the jail’s inmate commissary. 

3.    The inmate can call you using credits or money that you or someone else purchases from the jail’s inmate phone service. This information can be found at the top of this page.

If you can’t find the jail’s phone service, it means that they may have recently changed it. Call the jail at 352-742-4054 to get the information you need.

Also, it is becoming standard that when an inmate is booked in jail, they must make a list of a limited number of people that they will allow to visit them and/or make phone calls to. If the Lake County Detention Center requires this, then you will have to be on their list to receive phone calls.

Can an inmate in the Lake County Detention Center call their friends?

Yes. If a person is on the inmate’s approved phone contact list and the person accepts a collect call or the inmate has funds on their prepaid card or phone account, there are no restrictions based on whether the person and inmate are related or not.

The only exception to that is if you, as the person who funds their inmate phone account, puts restrictions on the account, so that the account can only be used to communicate with you and not other people. This allows you and not the Lake County Detention Center to control who the inmate can speak with.

How do I accept collect calls from an inmate in the Lake County Detention Center?

When you receive a collect call from a jail, you will first hear a recording that the call is a collect call and coming from a jail and the person’s spoken name. You will then be asked to respond with a prompt or by voicing “yes” that you agree to accept the call. At that point you can either accept it or refuse it.

If you continue to get calls from the jail and don’t want to receive them anymore, you can contact your phone service and request that that number be blocked.

How much am I charged for accepting a collect call from Lake County Detention Center?

The cost of a collect call is the most expensive call that you can make (or take). In fact, the cost (per minute) for a collect call can exceed the cost of an international call.

Expect to pay about $1.00 to 1.50 per minute for a collect call. Compared to the cost of a call going through the inmate phone service that the jail contracts with, ‘collect calls’ can be five to ten times more expensive.

Who should I contact if I’m having difficulty receiving collect calls from the jail or prison?

If you are having difficulties receiving collect calls from the Lake County Detention Center contact your own phone service.  Keep in mind that your land line service provider is not the same as your sell service provider.

How much does it cost for an inmate in the Lake County Detention Center to call me?

The federal government limits the cost of a phone call from a jail in the United States to $0.21 per minute. This is true whether the inmate is using a prepaid card or one of their friends or family members have contracted with a phone service that the jail recommends.

In general, most of these companies are honest and trustworthy.  The complete list can be found by scrolling down this page further.

There are independent companies that you can find and purchase phone time from that have fees as low as $0.05 to $0.10 per minute.  They usually accomplish this by selling you blocks of time that you may never use, or they have exorbitant fees in other areas. Be a smart consumer and study these offers carefully.

What times are inmates in the Lake County Detention Center allowed to make phone calls?

In general, inmates in the Lake County Detention Center can make phone calls between the time when breakfast ends until ‘lights out’ at the end of the evening. 

They will not allow phone calls to be made during meals, head counts or during shift changes.

Inmates who are workers (trustees), are on work release or have other responsibilities are also limited to when they can make phone calls, as their schedules take priority over personal time.

In general, other than during the scheduled events noted above, you can communicate by phone between the hours of 7:30AM and 10:00PM.

How often can inmates in the Lake County Detention Center make phone calls?

There is no limit to how often an inmate can make phone calls. They are limited only by how much money you are willing to give them to add phone time.

When and if there are limits, the limits never apply to phone time with their lawyer or legal matters related to their criminal court case.

There are some jails and prisons that limit how much an inmate can spend on phone calls, specifically inmates in the United States Bureau of Prisons, which limits federal prisoners to a $300 spend every month.

What is the inmate telephone service for the Lake County Detention Center?

The inmate telephone service for this facility can be found at the top of this page. If the information is missing that means that the facility recently changed carriers and has not updated the information. In that case, call the jail at 352-742-4054 to get the answers to your questions.

What are the phone companies that facilitate phone calls with jails and prisons? 

Each of these phone companies provide similar services, and each cannot charge more than $0.021 per minute for domestic calls, however it is a very competitive industry due to the size of the market in which their customers are literally ‘captive’ in every sense of the word.

Amtel Phones
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
ICSolutions
Inmate Canteen
Inmate Sales
Lattice (nexus telephone)
NCIC
Paytel
Prodigy Solutions
Reliance
Securus
Smart Communications
Tiger

Can an inmate text me from the phones in the Lake County Detention Center

No. Inmates in the Lake County Detention Center cannot text from the phones, but more and more jails are bringing in a text service for inmates that can work from kiosks and tablets in their units. For more information, check out this jail’s email and text page.

Can an inmate in the Lake County Detention Center buy calling cards?

Almost every jail gives inmates and their contacts to either purchase calling cards from commissary or buy phone credits and time online from a phone service. There remain a few jails that still only allow collect calls which is an unfair financial burden on inmates and their families.

To see if Lake County Detention Center allows the purchase of phone cards, check the information at the top of this page or call the jail at 352-742-4054.

What is the most that an inmate in the Lake County Detention Center can spend on phone calls?

There is no limit to how often an inmate can make phone calls. They are limited only by how much money you are willing to give them to add phone time.

There are some jails and prisons that limit how much an inmate can spend on phone calls, specifically inmates in the United States Bureau of Prisons, which limits federal prisoners to a $300 spend every month, however during the holiday months that number is increased to $400 per month.

Do I need a credit card to purchase phone credits for an inmate in the Lake County Detention Center?

Of the dozens of phone companies listed above that do business with the jails and prisons, there are only a few that have a way for you to use cash to purchase phone credits or phone time from them, usually in an ATM machine at check cashing outlets, and only a couple that have a way for you to fund an inmate phone account by mailing them a money order or cashier check.

If you don’t have a credit or debit card from a bank, you can always get a prepaid one at thousands of check cashing locations across the country.

Most jails also have a way for inmates to purchase prepaid phone cards from their commissary. These jails usually allow the inmate’s trust account to be funded with postal money orders, negating the need for having a credit or debit card altogether. 

Call 352-742-4054 to see if your Lake County Detention Center’s commissary has prepaid phone cards.

What is the difference between a phone call and a video call?

A video call is no different than a video visit. It allows both the inmate and their approved contacts to see each other during the conversation. This is becoming the preferred method for inmates and their friends and family members to communicate, as visual contact communicates on a different level than just the voice.

Jails and prisons that have the option of video calls and video visits also most likely have handheld tablets for inmate use. This gives the inmate the ability to communicate from their cell or a remote corner of the unit, which adds a level of privacy that a kiosk on the wall does not offer.

To see if Lake County Detention Center offers video calls, go to the top of this page or the Visitation page for information. If you can’t find it there, it may be because this facility recently changed companies, so you can call them at 352-742-4054 for details on how to arrange video calls.

Can inmates in the Lake County Detention Center use their cell phone?

No, they cannot use their cell phone. 

Inmates have their cell phones taken from them when they are initially booked into jail and will not get them back until they are released, provided the phone is/was not kept by the arresting agency as evidence in a criminal investigation.

Is it illegal for an inmate to use a cell phone in the Lake County Detention Center?

Cell phones are considered contraband and a security risk to a jail or prison. All communication: Written, spoken or video, other than an inmate’s communication with their lawyer, are monitored by the facility.

If an inmate is caught with a cell phone that has somehow been smuggled into a jail, the inmate will be charged with a crime. It is considered more serious than being caught with drugs, as a cell phone can be used to intimidate potential witnesses, arrange an escape or run a criminal enterprise outside of the jail’s walls.

Can I get in trouble for accepting a call from an inmate using a cell phone in the Lake County Detention Center?

It is unlikely that you can get charged with a crime for communicating with an inmate using a cell phone while incarcerated in the Lake County Detention Center.

That said, if it is found that you knowingly were doing it, you could have your visitation or phone privileges suspended, or even permanently terminated by the jail.

If you were involved in the smuggling of the phone, that is a criminal offense, as it may be if you were adding ‘minutes’ onto a prepaid phone that you knew was smuggled into the jail and was being used for illegal purposes.

Can I Communicate By Email With An Inmate?

  • A growing number of jails now offer email services to inmates and their families.
  • This can save you time by letting you view your email from your smart phone, computer, or tablet, whenever you wish.
  • You don't have to deal with envelopes, stamps or the post office.
  • Inmates like it because the emails typically eliminate delayed mail runs so they can get your correspondence quickly and send responses immediately.
  • Jail staffs like it as it eliminates concerns about contraband entering the facility in envelopes and on paper. It also allows the jail to have an electronic record that can be called upon at any time.
  • Anything you or your inmate writes in an email service is put through a filtering program that looks for certain words related to criminal and/or gang activities.
  • There have been multiple cases in which emails between inmates and their friends or loved ones have been used as evidence in criminal court cases to convict them or to file new charges.
  • Call 352-742-4054 to see if email services are being offered at the Lake County Detention Center and if so, how to sign up you and your inmate.

 

Important Tips About Jail Phone Calls

Many jails and prisons restrict the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.

Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.

If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.

Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.

All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!

Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.

Sign up with Securus to connect with your inmate at Lake County Detention Center by clicking the banner below.

Lake County Bail Bond Information

Because Lake County and Florida can change their bail bond procedures, it is always best to call either the Lake County Detention Center at 352-742-4054, or the court in the jurisdiction (i.e. Municipal Court, District Court, etc.) where the offender was charged, and do this right after an arrestee has been booked. 

Ask the staff at the Lake County Detention Center or the Lake County Court Clerk these specific questions:

  1. Is the defendant eligible for bail or a bond?
  2. How much will the bail or bond be, and what are the additional fees?
  3. Where do I go to pay it?
  4. Are there any days or times of the day or night when I cannot post bail?
  5. What types of payment are allowed? Cash? Money order? Credit card? What types of credit cards? Property or other collateral? Surety bonds?
  6. Do I have to use a bail or bond agent?

If you feel the bail is too high and you wish to get it reduced, contact a lawyer or the defendant's public defender and get them to look into what they can do to get a bail reduction. The sooner you get working on this the quicker you will get your loved one released. 

This entire process will go smoother and faster with a criminal attorney or bail agent handling it for you.


 

Postcards
The Lake County Detention Center allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.

Envelopes
The Lake County Detention Center also allows regular postcards and envelopes to be mailed to inmates as well.

Postcards and envelopes MUST be mailed to the following address:
Inmate's Full Name & Inmate ID Number
C/O Securus Digital Mail Center - Lake County Detention Center
PO BOX 22997
Tampa, FL 33634


Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books
The Lake County Detention Center allows books to be mailed directly to the jail from a reputable source such as AmazonBarnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address above.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Lake County Detention Center standards will be disposed of. No more than three books may be shipped at any one time.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.


All mail, newspapers, magazines and books are to be shipped to:
Inmate's Full Name & Inmate ID Number
Lake County Detention Center
551 W. Main St
Tavares, FL 32778


 

How to Purchase Commissary for an Inmate in Lake County

To purchase commissary online for an Lake County Detention Center inmate, follow these instructions:

  • Start here and click ‘PLACE ORDER in CommissaryDeposit.com
  • Choose Florida
  • Choose Lake County Detention Center
  • View the date your order will be delivered, then click ‘NEXT’.
  • Search for, then Select your inmate from the Lake County Detention Center list.
  • Choose the amount to send.
  • Register, and Pay for the deposit transaction

Note: You will be charged a fee to purchase commissary for your Lake County inmate. In addition, there is a maximum amount you can spend, usually about $250.00. 
Items you may Purchase from CommissaryDeposit.com:

  • Clothing - thermals, underwear, bras, shoes.
  • Stationary, envelopes, stamps, playing cards, board games
  • Toiletries, hygiene, reading glasses, medicated creams, aspirin
  • Soda, energy drinks, coffee, packaged meat & fish, soups, cookies, chips, pastries.

Contact Information
Customer Support page.
Customer Support phone:   912-584-6102
Email - [email protected]
Customer Support Hours - Monday - Friday, 8:00 AM to 4:30 PM EST

For complete information on fees, products, policies, deadlines, rules, minimum and maximum purchases and all the information you need to know regarding purchasing commissary for your inmate in Lake County, go to our Inmate Commissary Page for details.


 

How an Inmate Makes a Phone Call to You or Others from Lake County Detention Center

To set up a phone account so that your inmate can call you from Lake County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Lake County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.


 

How to Schedule and Visit an Inmate in Lake County Detention Center

To schedule and set up a visit, either at-the-jail or remotely from your home, follow these instructions:

  • Register and/or log in.
  • Select Lake County Detention Center, then your inmate.
  • Review the days, available hours and the cost of remote and on-site visits in Lake County.
  • Schedule your visit.

To get more complete instructions, and understand visit lengths, times, locations, fees and all the other rules including children, dress codes and more, check out or Visit Inmate Page.
NOTE: All visits are recorded and whatever you say and do will be monitored. It is best to never discuss sensitive information regarding your inmate's pending case.


 

How to Purchase Commissary or Deposit Money Online for an Inmate in Lake County

To purchase commissary online or deposit money in an Lake County Detention Center inmate's commissary account follow these instructions:

  • Start here and click ‘PLACE ORDER in CommissaryDeposit.com
  • Choose Florida
  • Choose Lake County Detention Center
  • View the date your order will be delivered, then click ‘NEXT’.
  • Search for, then Select your inmate from the Lake County Detention Center list.
  • Choose the amount to send.
  • Register, and Pay for the deposit transaction

Note: You will be charged a fee to send money or purchase commissary for your Lake County inmate. In addition, there is a maximum amount you can send and/or spend. 
Items you may Purchase from CommissaryDeposit.com:

  • Clothing - thermals, underwear, bras, shoes.
  • Stationary, envelopes, stamps, playing cards, board games
  • Toiletries, hygiene, reading glasses, medicated creams, aspirin
  • Soda, energy drinks, coffee, packaged meat & fish, soups, cookies, chips, pastries.

Contact Information
Customer Support page.
Customer Support phone:   912-584-6102
Email - [email protected]
Customer Support Hours - Monday - Friday, 8:00 AM to 4:30 PM EST

For complete information on fees, products, policies, deadlines, rules, minimum and maximum deposits and all the information you need to know regarding depositing money for your inmate or purchasing Commissary online in Lake County, go to our Inmate Commissary Page or our Send Money to an Inmate Page for details.


 

How to Deposit Money Online for an Inmate's Commissary Account in Lake County

To deposit money in an Lake County Detention Center inmate's commissary account follow these instructions:

  • Start here and click ‘DEPOSIT MONEY’ in CommissaryDeposit.com
  • Choose Florida
  • Choose Lake County Detention Center
  • View the date your order will be delivered, then click ‘NEXT’.
  • Search for, then Select your inmate.
  • Choose the amount to send.
  • Register, and Pay for the deposit transaction

Note: You will be charged a fee to send money to your Lake County inmate. In addition, there is a maximum amount you can send. 

Contact Information
Customer Support page.
Customer Support phone:   912-584-6102
Email - [email protected]
Customer Support Hours - Monday - Friday, 8:00 AM to 4:30 PM EST

For complete information on fees, products, policies, deadlines, rules, minimum and maximum deposits and all the information you need to know regarding depositing money for your inmate in Lake County, go to our Send Money Page for details.


 

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Frequently Asked Questions

How do I open an inmate phone account at the Lake County Detention Center?
The Lake County Detention Center uses a third-party phone service called Securus Technologies. If you want to communicate by phone with your inmate, you have to first open an account with Securus. They have three different types of accounts: (1)Advance Connect - where you control all phone numbers your inmate can call. (2)Inmate Debit - where inmate can call anyone they choose. (3)Direct Bill - where you receive calls from your inmate and you are billed monthly. Learn more about how to get phone calls from an inmate in the Lake County Detention Center.

How much does it cost for an inmate to make a phone call from the Lake County Detention Center?
Phone call rates from your inmate in the Lake County Detention Center to you vary and are subject to change, but in general the costs are as follows: ADVANCE CONNECT Phone Calls - $0.21 per minute. INMATE DEBIT Phone Calls - $0.21 per minute. DIRECT BILL Phone Calls - $0.25 per minute. TRADITIONAL COLLECT Phone Calls - $0.25 per minute. VOICEMAIL Message (one minute max) - $0.75 per minute. Learn more about how much phone calls cost in the Lake County Detention Center.

How do voicemail messages from an inmate work at the Lake County Detention Center?
Securus Outbound Voicemail provides your inmate an opportunity to leave a message for their family and friends when a call to their mobile goes unanswered. Once the inmate leaves a voicemail, a text message containing a link will be sent to the dialed number. The recipient of the inmate's voicemail is then sent to a web form to pay and listen to the message. The voicemail will be available for up to 30 days after it is sent, and then another 30 days after it is paid for. Learn more about inmate voicemail functions in the Lake County Detention Center.

Can I fund a Lake County Detention Center inmate's phone account without having my own phone account?
Yes. You can fund a Securus Technologies Inmate Debit account without having your own calling account. All you have to do is deposit money for them online or by calling Securus at 972-734-1111 and paying with a debit or credit card over the phone. Learn more about how to set up a phone account for an inmate in the Lake County Detention Center.

Can inmate phone calls from the Lake County Detention Center connect to my mobile phone number?
Yes. When an inmate in the Lake County Detention Center calls you using a Securus Technologies phone service's Inmate Debit account, the calls can connect to a cell phone. Learn more about how to set up a phone account for an inmate in the Lake County Detention Center.

Why is my Lake County Detention Center phone status blocked?
If your phone status at the Lake County Detention Center is showing being BLOCKED, there could be several reasons for this: (1)There are not enough funds on your Advanced Connect Account, (2)Your Direct Bill is past due, (3)You have a new telephone number, and a restriction could be on your line, (4)You may have accidentally pressed the incorrect number when attempting to accept the incoming call and you may have blocked your line, (5)In the past you may have requested to have a block placed on your phone and you never had it removed. On any of these issues of your phone being blocked, you can resolve them by calling Securus at 972-734-1111. Learn more about how to unblock a phone in the Lake County Detention Center.

How do I close my inmate phone account at the Lake County Detention Center?
On Securus Technologies website you can close your account inmate phone account at the Lake County Detention Center by following these instructions: 1. Log in. 2. Select your account. 3. Click on 'Close Account'. If you have a refund coming by credit card, it will show up in 10-12 days. With Western Union, full refunds will be refunded through Western Union in 10-12 business days and partial refunds will be issued by check via regular U.S. Postal Service mail in 2-3 weeks. With MoneyGram or payments made by mail, full and partial refunds will be issued by check via regular U.S. Postal Service mail in 2-3 weeks. Make sure to verify your address. Call Securus at 972-734-1111 if you have any problems. Learn more about how to close your phone account in the Lake County Detention Center.

Are phone calls with an inmate at the Lake County Detention Center recorded?
Yes. All phone calls with an inmate in the Lake County Detention Center are recorded. All calls except those with their lawyer. Everything you say and do are going to be heard and recorded by the jail staff. If you discuss your inmate's pending criminal case or any criminal activity, you can be assured that the conversation will end up being sent to the prosecutor and/or other law enforcement. Learn more about how to control your inmate's phone calls while in the Lake County Detention Center.