Address:
911 Parr Blvd
Reno, NV 89512
Phone:
775-328-2971
How Video Visitation Works
SmartJailMail.com provides a two-way, real-time video visitation system which can be used to speak to your loved ones directly in their housing location within the jail.
At some locations you may also use a lobby kiosk at the facility to visit for free when scheduling a local / on-site visit.
Remote visits from home cost 50 cents per minute and are scheduled in 15 or 30 minute increments.
To schedule a video visit you must first open a Smart Communications account.
Remote Video Visits From Home
Once you are connected with an inmate you can use the visitation section of the website to schedule a visit.
Remote visits from home are billed on a credits-per-minute model and are scheduled in 15 or 30 minute blocks.
Local / On-Site Video Visits
Once you are connected with an inmate at a location where you have a visitation kiosk in the lobby, you may use the visitation section of the website to schedule a visit.
Local / on-site visits are provided free of charge.
This link explains everything you need to know about Smart Communications Video Visitation.
911 Parr Blvd
Reno, NV 89512
775-328-2971
REMOTE VIDEO VISITATION
| DAY | TIMES |
| SUNDAY | 8:00AM - 10:00PM |
| MONDAY | 8:00AM - 10:00PM |
| TUESDAY | 8:00AM - 10:00PM |
| WEDNESDAY | 8:00AM - 10:00PM |
| THURSDAY | 8:00AM - 10:00PM |
| FRIDAY | 8:00AM - 10:00PM |
| SATURDAY | 8:00AM - 10:00PM |
Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:
• It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Washoe County Detention Facility money.
• It removes any opportunity for contraband (drugs) to enter the facility.
• It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
• While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
• Video visitation gives the inmates and their visitors the feeling of more privacy.
Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.
Video visitation can take place on a computer, a tablet or a phone.
Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.
If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.
You must also be on the inmate's approved list, even for a video visit.
There are several different companies that contract with all the jails and prisons that allow video visitation:
These are the companies in alphabetical order:
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.
Washoe County Detention Facility uses a service called allpaid (also known as GovPay Now) for paying an inmate's Bail Bond online for an inmate.
Register with them online or call them at 877-392-2455 for assistance.
For full information on paying an inmate's bond and getting them released after they have been arrested in Washoe County, check out our Inmate Bail Page.
If you want to deposit money online for an inmate in Washoe County you may also be able to use allpaid.
Register with them online or call them at 888-604-7888 for depositing inmate commissary money assistance 24 hours a day.
For full information about depositing money for an inmate, deposit limits and helpful instructions, visit our Send Money to an Inmate page for Washoe County.
To communicate by text or email with an Washoe County inmate, follow these instructions:
For all the information you need to send and receive secure messages in the form of text or email with a Washoe County Detention Facility inmate, including how it works, how much it costs, renting your inmate a tablet, how often you can communicate and more, check out our Text/Email an Inmate Page.
NOTE: Your messages will be monitored and stored. You may want to refrain from discussing your inmate's court case.
Postcards
The Washoe County Detention Facility allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.
Envelopes
The Washoe County Detention Facility also allows regular postcards and envelopes to be mailed to inmates as well.
Personal postcards and envelopes MUST be mailed to the following address:
Inmate's Full Name & Booking ID#
Smart Communications / Washoe County Detention Facility
PO Box 9163
Seminole, FL 33775-9137
Legal Mail
Legal Mail is mail from Attorneys, law enforcement, the courts, bail companies, etc.
Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.
Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.
Books
The Washoe County Detention Facility allows books to be mailed directly to the jail from a reputable source such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address above.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Washoe County Detention Facility standards will be disposed of. No more than three books may be shipped at any one time.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.
All legal mail, newspapers, magazines and books are to be shipped to:
Inmate's Full Name & Booking ID#
Washoe County Detention Facility
911 Parr Blvd.
Reno, NV 89512
To schedule a visit and meet with an inmate in Washoe County, either at-the-jail or remotely by video, follow these instructions:
For all the information you need to schedule and visit with a Washoe County Detention Facility inmate, including how it works, how much it costs, visitation using a rented tablet, how often and when you can visit and more, check out our Visit Inmate Page.
NOTE: Your visits will be monitored, recorded and stored. You may want to refrain from discussing your inmate's court case as anything discussed can be used against them in court.
They may not be directly connected to the internet, but inmates at Washoe County Detention Facility are provided free tablets to use within the jail that allow them to have access to the following services and information:
The availability of tablets may seem like something that inmates who are serving time do not deserve, but here are some of the benefits for inmates in Washoe County:
For more information about Tablets and how your inmate can get one to use while he is in jail, chek out our Inmate Tablet page.
To communicate by telephone with a Washoe County inmate, follow these instructions:
For all the information you need to receive phone calls from a Washoe County Detention Facility inmate, including how it works, how much it costs, how often you can receive calls and when you can receive them and more, check out our Inmate Phone Page.
NOTE: Your phone calls will be monitored and stored. You may want to refrain from discussing your inmate's court case. Anything discussed on the calls may be used in your inmate's court case.
To deposit money into the account of a Washoe County inmate, follow these instructions:
For all the information you need to send money to a Washoe County Detention Facility inmate, including how it works, how much it costs, what payment methods you can use, how much you can send, and more, check out our Send Money Page.
To deposit money online for an inmate in Washoe County Detention Facility follow these steps:
For all information, tips and procedures for sending money to an inmate in Washoe County Detention Facility, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Washoe County.
