Visitation Options, Hours, Schedules & Rules
Visitation times and schedules for remote visitation with an inmate at Montgomery County Jail with both GettingOut and GTL are available to you after logging in and selecting the inmate you wish to visit with.
* Visitation schedules are subject to change.
* The actual visiting hours vary depending on the following factors:
* Whether or not there are restrictions in place due to COVID or other factors such as security issues.
* The day of the week.
* Where the inmate is housed.
* The inmate's sex.
* Whether or not it is a Holiday.
* Each inmate is allowed one or two visits (or unlimited visits!), ranging from 15 minutes to one hour in length each week.
* Inmates with special privileges may be allowed additional visits.
* If you are visiting from another state or traveling a great distance, Montgomery County Jail may allow you an extended visitation. Call (518) 853-5555 to ask for special consideration.
* Call (518) 853-5555 to ask about normal visiting hours at the jail, and procedures for scheduling a visit other than video visitation.
Visitation - 'At Jail' and Remote Video Visits
Montgomery County Jail uses GettingOut or GTL for their Remote Video Visitation and/or Visit Scheduling. These are 'sister' companies and they are in a transition of merging the two companies, so check both to see which service currently works best with Montgomery County Jail.
There are three ways to remotely visit your inmate:
1. Using the GettingOut/GTL Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut or GTL apps.
How it Works with GettingOut
1. Register an account.
2. Find your Inmate's Facility here.
3. Choose either an INMATE ACCOUNT or FRIENDS & FAMILY ACCOUNT. **Note** Friends and Family must have funds in their "Friends & Family Account" to respond to inmate messages. If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on visits or phone calls to anyone, or any other communications services available at Montgomery County Jail. With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.
4. You will then receive prompts to validate both your identity and phone number .
5. Again, choose your inmate's facility, then type their name and select your inmate.
GettingOut will then guide you through the steps needed to arrange your remote visit.
How it Works with GTL
1. Create an account
2. Choose Montgomery County Jail
3. Select your inmate.
GTL will then guide you through the steps needed to arrange your remote visit.
Customer Service for GettingOut
If you have any questions, you can call them at 1-866-516-0115.
GettingOut online contact form
Frequently Asked Questions
The GettingOut App is available on Google Play and Apple Store.
Customer Service for GTL
If you have any questions, you can call them at 1-877-650-4249
Frequently Asked Questions
The GTL app is available on the Apple Store and Google Play.
Visitation Options, Hours, Schedules & Rules
Visitation times and schedules for remote visitation with an inmate at Montgomery County Jail with both GettingOut and GTL are available to you after logging in and selecting the inmate you wish to visit with.
* Visitation schedules are subject to change.
* The actual visiting hours vary depending on the following factors:
* Whether or not there are restrictions in place due to COVID or other factors such as security issues.
* The day of the week.
* Where the inmate is housed.
* The inmate's sex.
* Whether or not it is a Holiday.
* Each inmate is allowed one or two visits (or unlimited visits!), ranging from 15 minutes to one hour in length each week.
* Inmates with special privileges may be allowed additional visits.
* If you are visiting from another state or traveling a great distance, Montgomery County Jail may allow you an extended visitation. Call (518) 853-5555 to ask for special consideration.
* Call (518) 853-5555 to ask about normal visiting hours at the jail, and procedures for scheduling a visit other than video visitation.
Visiting Hours in Montgomery County Jail
The actual visiting hours vary depending on the following factors:
The day of the week.
Where the inmate is housed.
The inmate's sex.
Whether or not it is a Holiday.
Each inmate is allowed one or two visits, ranging from 15 minutes
to one hour in length each week. Inmates with special privileges are
allowed additional visits.
If you are visiting from another state or traveling a great distance, Montgomery County Jail may allow you an extended visitation. Call (518) 853-5555 to ask for special consideration.
Call (518) 853-5555 or click here to view normal visiting hours and procedures for scheduling a visit.
Visitation Approval for Montgomery County Jail
Montgomery County Jail requires all visitors to fill out an application prior to your visiting an inmate.
Carefully fill out the application. Incomplete paperwork is cause for denial.
Honesty, especially regarding past criminal convictions, probation etc., is important. These things will most likely show up on the background check – which if lied about on the application, will cause visits to be denied.
Both GettingOut and GTL require detailed verification before allowing you to use their services.
At Home Video Visitation
Video visits allow your visit to take place in the privacy of your own home. Some family members 'take their inmate with them' to church, the park, the doctor or anywhere else simply by signing in and bringing the device along. Video visits save you from having to get your children ready, drive to the jail, wait in long lines and go through security checkpoints just to see the inmate.
Montgomery County Jail uses GettingOut or GTL for their Remote Video Visitation and/or Visit Scheduling. These are 'sister' companies and they are in a transition of merging the two companies, so check both to see which service currently works best with Montgomery County Jail.
There are three ways to remotely visit your inmate:
1. Using the GettingOut/GTL Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut or GTL apps.
How it Works with GettingOut
1. Register an account.
2. Find your Inmate's Facility here.
3. Choose either an INMATE ACCOUNT or FRIENDS & FAMILY ACCOUNT. **Note** Friends and Family must have funds in their "Friends & Family Account" to respond to inmate messages. If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on visits or phone calls to anyone, or any other communications services available at Montgomery County Jail. With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.
4. You will then receive prompts to validate both your identity and phone number .
5. Again, choose your inmate's facility, then type their name and select your inmate.
GettingOut will then guide you through the steps needed to arrange your remote visit.
How it Works with GTL
1. Create an account
2. Choose Montgomery County Jail
3. Select your inmate.
GTL will then guide you through the steps needed to arrange your remote visit.
Customer Service for GettingOut
If you have any questions, you can call them at 1-866-516-0115.
GettingOut online contact form
Frequently Asked Questions
The GettingOut App is available on Google Play and Apple Store.
Customer Service for GTL
If you have any questions, you can call them at 1-877-650-4249
Frequently Asked Questions
The GTL app is available on the Apple Store and Google Play.
Who can Visit an Inmate at Montgomery County Jail
NOTE: The Remote Visitation company will need to verify that you say who you claim to be prior to giving you permission to use their services online or at the jail lobby kiosk. This will require uploading your driver's license or other state issued ID.
Montgomery County Jail Visitation Dress Code
The Montgomery County Jail staff will turn anyone away who is not dressed appropriately for a visit.
Remote Visits are monitored by the jail. If you are dressed inappropriately your visit will be shut off. The best way to be sure the visit takes place is to dress as if you are meeting someone's grandmother for the first time.
General Clothing Do's & Don'ts for Remote Visitation
* Wear clothes that are not revealing.
* Don't wear see-through material.
* Have all undergarments covered (males and females) and avoid a lot of cleavage.
* Shorts and skirts should reach mid-thigh.
* Sleeves should be at least half-way to your elbow.
* The following types of clothing are also prohibited:
* Clothing promoting gang affiliation.
* Anything displaying drugs, weapons or profanity.
* Clothing depicting anything obscene.
Visitation Tips and Guidelines
Jail visits are conducted in person behind plexi-glass or on a televised screen from another location using Remote Video Visitation.
If the visit takes place at Montgomery County Jail, all children must be accompanied by a parent or guardian and guardians must provide proof of their guardianship.
Leave all personal belongings, except for your state ID in your vehicle or in a locker (if one is provided).
Children must be monitored at all times or jail staff will end the visit early.
