Madison County Jail & Sheriff Emailing An Inmate

Madison County Jail & Sheriff

Address:
P. O. Box 998
Marshall, NC 28753-0998

Phone:

(828) 649-2721

Text Messaging or Emailing with an Inmate from Madison County Jail & Sheriff

Since Madison County Jail & Sheriff contracts with JailATMProdigy Telephone Solutions. they either already or will soon provide you and your inmate the ability to use their Messaging Service to send and receive electronic messages. Try both Jail ATM & Prodigy. They are in the midst of a merger and one or the other will be handling this jail's account.


Depending on the facility, inmates can either view messages from you by:

  • Viewing it on a device at the jail,
  • Viewing it on a Kiosk in their unit,
  • Print it out, and/or
  • Respond electronically.

Pay for the Prodigy Inmate Messaging Service at Madison County Jail & Sheriff.
- Online,
- Over the Phone by calling 866-700-4545,
- Using a Kiosk at Madison County Jail & Sheriff.
Pay for the JailATM Inmate Messaging Service at Madison County Jail & Sheriff.
- Online,
- Using a Kiosk at Madison County Jail & Sheriff.
- Over the phone by calling 877-810-0914.

How much does it cost to send and receive messages?
Rates to send messages vary and are subject to change.
The typical cost is $1.00 per message, plus $1.00 per photo and $3.00 per 30 second video when available.
Step 1 - Sign in or create an account to find your facility.
Step 2 - Fund Account

NOTE: By turning on messaging, you will fund your account with $5.00 and authorize Prodigy / Jail ATM to charge your payment method for the same amount if you send a message or receive a collect message and do not have enough money.

Can inmates send and receive texts and emails?

Almost all jails and prisons have adopted a messaging system which allows inmates to communicate with their friends and family using an electronic messaging system. It’s neither email nor text, it’s something in between.

The inmate and their contacts do not use their regular email accounts or phone numbers, but account numbers that are set up with the company providing the service.
All communication goes through them. Think of them as a middleman.

Once a contact of the inmate is approved, like the approval process a visitor goes through, an account is set up, using a credit or debit card to fund the account. 

To start, the inmate’s contact can send a message that has a limit of so many characters, usually about one page of text. 

The message is then reviewed by a computer that scans the message for certain keywords or phrases that are not allowed, almost like a censoring service. If the machine scanner finds problems with the message it sends the message to the Madison County Jail & Sheriff staff to review, and if they find no issues, will then forward it to the inmate’s account so that they can read it.

If there are problems with the message, it is possible the message will not be sent. The sender will be notified of the decision and will not get a refund.

Once the inmate receives the message, should the account holder have funded the account allowing replies, the inmate can respond with a similar length message.

How much does it cost for an inmate to use a text or email service?

The cost to use the electronic messaging service, which is like texting or emailing, costs between $0.50 and $1.00 per page; a page being about 500 characters.

Can inmates send and receive photos through their messaging system?

Photos can be sent by the inmate’s contact that is not incarcerated, but not by the inmate due to security concerns. There is an extra cost, usually about $0.50 for each photo attached. 

The photos must go through a security screening where nudity, violence and other things are checked before the photo can be delivered. If the photo is rejected, the sender will be notified, but no refund will be given.

The inmate does not have the ability to print out the photos that make it past the screening, but the photos will stay in their account so that they can view them at their leisure. 

Can I send an inmate a link to a video to watch?

No.  Because this is a closed system, the inmate has no access to the internet, thus the inmate will have no access to any links that you send them.

Can I send the inmate a video?

Yes, just as you can send text and photos, you can send a video message, or if not a message, then a video of your children or yourself. Every company has a limit on the length of the video, usually no more than one minute, and at a cost of approximately $2.00 to $3.00 per video.

The video will first be screened for any nudity, excessive vulgarity, violence, etc. If it is rejected on any of the grounds the sender will not be given a refund.

As with the policy of photos, the inmate cannot reciprocate. They cannot send videos of themselves or anything in jail.

What device does an inmate use for texting and emailing?

The jails that contract with the electronic messaging service is given a certain number of kiosks within each unit for inmate use. Inmates can log on as they might with a public computer terminal. 

In addition to the public terminal kiosks, inmates are given (or can rent) access to individual tablets like a bulky, almost indestructible ipad. These allow an inmate to use them to access your messages, photos and videos in a more private manner. 

Should the inmate damage the tablet, they will be responsible for replacing it. The money will be deducted from their commissary account.

What is the inmate text and email system in Madison County Jail & Sheriff?

The electronic messaging system used by Madison County Jail & Sheriff, if there is one, can be found at the top of this page. If there is no information about the ability to text or email with an inmate, it is possible that the facility has recently changed companies or does not have this service available. Call (828) 649-2721 to confirm.

What are the companies that provide inmate electronic messaging services?

This is a list of all the companies in the United States that work with jails and prisons, providing text and email messaging between inmates and their friends and families:

Access Corrections
CIDNET
City Tele Coin
Correct Pay
Corrlinks
Ctel
Edevo
Express Account
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
JailATM
J Pay
NCIC
Paytel
Pigeonly
Prodigy Sales
Reliance
Securus
Smart Communications
TBE
Visitel

How do I fund the inmate’s messaging system?

You fund the messaging service with credit and debit cards. All of them take Visa and MasterCard, most also take Discover, and just some take America Express.

How often can an inmate text and email?

There is no limit to the amount of texting and email that an inmate can have with their family and friends.

Can inmates’ text any time of the day or night?

If an inmate has their own tablet, then they can text any time of the day or night, however if the must use the wall mounted kiosk terminal in their unit, they are limited to using it only during the hours they are allowed off their bunks; usually 7:00AM to 10:00PM, excluding meals, head counts and shift changes.

Can inmates email other inmates in other jails or prisons?

No, inmates are not allowed to communicate with each other, nor with inmates in other institutions. There is always a way to get around it, for example if one of the inmates has access to a phone with an internet connection, but this would be the only way.

How to Send a Carepack Commissary Package Directly to an Inmate in Madison County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Madison County Jail & Sheriff follow these steps:

  • Go to JailATM, choose North Carolina, then choose Madison County Jail & Sheriff
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate, and then you will be prompted to Register with them to open an account.
  • Select the products you want shipped to them at Madison County Jail & Sheriff, and then input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Madison County at any one time.
  • If you need to phone customer support, call 877-810-0914

For all information, tips and available items for shipping Commissary packages or sending money to an inmate in Madison County Jail & Sheriff check out our Commissary Instructions Page for Madison County.


 

How Do You Send Text or Email Messages to an Inmate in the Madison County Jail & Sheriff?

To send messages to a Madison County inmate follow these instructions:

Since Madison County Jail & Sheriff contracts with JailATM / Prodigy Telephone Solutions. they either already or will soon provide you and your inmate the ability to use their Messaging Service to send and receive electronic messages. Try both Jail ATM & Prodigy. They are in the midst of a merger and one or the other will be handling the Madison County Jail & Sheriff account.
 
Pay for the Prodigy Inmate Messaging Service at Madison County Jail & Sheriff.
- Online,
- Over the Phone by calling 866-700-4545,
- Using a Kiosk at Madison County Jail & Sheriff.
Pay for the JailATM Inmate Messaging Service at Madison County Jail & Sheriff.
- Online,
- Using a Kiosk at Madison County Jail & Sheriff.
- Over the phone 877-810-0914.

For all the information you need regarding messaging a Madison County inmate at the jail, including how it's done, how much it costs, rules and regulations and more, check out our Text/Email an Inmate Page.
NOTE: All of your communication with an inmate is recorded. Use discretion in what you discuss.


 

How to Deposit Money Online for an Inmate in Madison County

To deposit money online for an inmate in Madison County Jail & Sheriff follow these steps:

  • Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in Madison County.
  • After registering and signing in, select 'Send Money Now'.
  • Choose North Carolina, then choose Madison County Jail & Sheriff
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate.
  • Input an amount to deposit to your inmate in Madison County Jail & Sheriff, and then input your payment method. 
  • NOTE: There may be a limit on how much money you can send your inmate in Madison County at any one time.
  • If you need to phone customer support, call 877-810-0914.

For all information, tips and procedures for sending money to an inmate in Madison County Jail & Sheriff, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Madison County.


 

How to visit an inmate in Madison County North Carolina using Video Visitation or visiting an inmate at the jail

To visit an inmate in Madison County follow these steps:

  • In addition to visiting inmates at the jail, Madison County Jail & Sheriff uses a video visitation service called iWebVisit.com.
  • In order to visit with your inmate online or at the Madison County Jail Video Kiosk, you must first register with iWebVisit.
  • Registering is free.
  • Next, select “Choose A Facility” and then select Madison County Jail & Sheriff. This will become your “Default” facility each time you log in.
  • Next, Click “Schedule a Visit” and enter your inmate's name and inmate number.
  • Select either “Visit Now” or “Schedule Visit Later” and choose an available date and time.
  • After your visit payment is processed, you may begin visiting your inmate in Madison County at your scheduled time. 

Who do you contact if you are having any problems arranging the remote video visit of an inmate in Madison County?
Call iWebVisit support at 775-434-8748. They are available 7 Days a week (5:00 a.m. to 10:00 p.m. PST / 8:00 a.m. to 1:00 a.m. EST)

For full instructions on all the benefits of using IC Solutions to visit a Madison County inmate, visiting an inmate at the jail itself, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page. 


 

How an Inmate Makes a Phone Call to You or Others from Madison County Jail & Sheriff

To set up a phone account so that your inmate can call you from Madison County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Madison County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.