Moore County Detention Center Emailing An Inmate

Moore County Detention Center

Address:
302 S McNeil Street
Carthage, NC 28327

Phone:

910-947-2980

How to Email an Inmate in Moore County Detention Center

Moore County Detention Center uses the services of jailfunds.com (aka JailFunds) for you to deposit funds into your inmate’s account so that you and they can purchase secure email messaging services from this jail’s e-messaging service.

You can deposit money four different ways:

  • Deposit online at correctpay.com.
  • Deposit at the VendEngine kiosk in the Moore County Detention Center lobby.
  • Deposit over the phone 24/7 at 855-836-3364
  • Deposit through their iOS or Android app.

Go directly here to start the process to send a message

Uploading photos to Inmate’s email
Make sure the file size is less than 5MB.
Also make sure your file is a .jpg, .jpeg or .gif.

correctpay.com Help, Contact and FAQ
24/7 Customer Service - 855-836-3364
Frequently Asked Questions

Can inmates send and receive texts and emails?

Almost all jails and prisons have adopted a messaging system which allows inmates to communicate with their friends and family using an electronic messaging system. It’s neither email nor text, it’s something in between.

The inmate and their contacts do not use their regular email accounts or phone numbers, but account numbers that are set up with the company providing the service.
All communication goes through them. Think of them as a middleman.

Once a contact of the inmate is approved, like the approval process a visitor goes through, an account is set up, using a credit or debit card to fund the account. 

To start, the inmate’s contact can send a message that has a limit of so many characters, usually about one page of text. 

The message is then reviewed by a computer that scans the message for certain keywords or phrases that are not allowed, almost like a censoring service. If the machine scanner finds problems with the message it sends the message to the Moore County Detention Center staff to review, and if they find no issues, will then forward it to the inmate’s account so that they can read it.

If there are problems with the message, it is possible the message will not be sent. The sender will be notified of the decision and will not get a refund.

Once the inmate receives the message, should the account holder have funded the account allowing replies, the inmate can respond with a similar length message.

How much does it cost for an inmate to use a text or email service?

The cost to use the electronic messaging service, which is like texting or emailing, costs between $0.50 and $1.00 per page; a page being about 500 characters.

Can inmates send and receive photos through their messaging system?

Photos can be sent by the inmate’s contact that is not incarcerated, but not by the inmate due to security concerns. There is an extra cost, usually about $0.50 for each photo attached. 

The photos must go through a security screening where nudity, violence and other things are checked before the photo can be delivered. If the photo is rejected, the sender will be notified, but no refund will be given.

The inmate does not have the ability to print out the photos that make it past the screening, but the photos will stay in their account so that they can view them at their leisure. 

Can I send an inmate a link to a video to watch?

No.  Because this is a closed system, the inmate has no access to the internet, thus the inmate will have no access to any links that you send them.

Can I send the inmate a video?

Yes, just as you can send text and photos, you can send a video message, or if not a message, then a video of your children or yourself. Every company has a limit on the length of the video, usually no more than one minute, and at a cost of approximately $2.00 to $3.00 per video.

The video will first be screened for any nudity, excessive vulgarity, violence, etc. If it is rejected on any of the grounds the sender will not be given a refund.

As with the policy of photos, the inmate cannot reciprocate. They cannot send videos of themselves or anything in jail.

What device does an inmate use for texting and emailing?

The jails that contract with the electronic messaging service is given a certain number of kiosks within each unit for inmate use. Inmates can log on as they might with a public computer terminal. 

In addition to the public terminal kiosks, inmates are given (or can rent) access to individual tablets like a bulky, almost indestructible ipad. These allow an inmate to use them to access your messages, photos and videos in a more private manner. 

Should the inmate damage the tablet, they will be responsible for replacing it. The money will be deducted from their commissary account.

What is the inmate text and email system in Moore County Detention Center?

The electronic messaging system used by Moore County Detention Center, if there is one, can be found at the top of this page. If there is no information about the ability to text or email with an inmate, it is possible that the facility has recently changed companies or does not have this service available. Call 910-947-2980 to confirm.

What are the companies that provide inmate electronic messaging services?

This is a list of all the companies in the United States that work with jails and prisons, providing text and email messaging between inmates and their friends and families:

Access Corrections
CIDNET
City Tele Coin
Correct Pay
Corrlinks
Ctel
Edevo
Express Account
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
JailATM
J Pay
NCIC
Paytel
Pigeonly
Prodigy Sales
Reliance
Securus
Smart Communications
TBE
Visitel

How do I fund the inmate’s messaging system?

You fund the messaging service with credit and debit cards. All of them take Visa and MasterCard, most also take Discover, and just some take America Express.

How often can an inmate text and email?

There is no limit to the amount of texting and email that an inmate can have with their family and friends.

Can inmates’ text any time of the day or night?

If an inmate has their own tablet, then they can text any time of the day or night, however if the must use the wall mounted kiosk terminal in their unit, they are limited to using it only during the hours they are allowed off their bunks; usually 7:00AM to 10:00PM, excluding meals, head counts and shift changes.

Can inmates email other inmates in other jails or prisons?

No, inmates are not allowed to communicate with each other, nor with inmates in other institutions. There is always a way to get around it, for example if one of the inmates has access to a phone with an internet connection, but this would be the only way.

Moore County Detention Center Inmate Mail Policies and Address - What Can You Send, and Where?

For inmates receiving mail in the Moore County Detention Center there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.

All mail is to be shipped to the Moore County Detention Center:
Inmate's Full Name & Inmate ID#
Moore County Detention Center
PO Box 159
Carthage, NC 28327


For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.


 

How to Send Money to an Inmate in Moore County

To send commissary money to an inmate in Moore County Detention Center follow these steps:

  • Register with correctpay by creating an account.
  • Select North Carolina, then select Moore County Detention Center, and then the inmate you want to send money to.
  • Choose the amount of money you want to send, and input your payment method.
  • You can deposit money four ways:
  • Deposit online at correctpay.com.
  • Deposit at the VendEngine kiosk in the Moore County Detention Center lobby.
  • Deposit over the phone 24/7 at 855-836-3364
  • Deposit through their iOS or Android app.

For all information on how to Send Money to an inmate's account, what the fees are, how long it takes to hit their account and more, check out our full money and commissary guide for Moore County Detention Center.


 

How Does an Inmate Make Phone Calls in Moore County Detention Center?

To receive phone calls from an inmate in Moore County follow these instructions:

Moore County Detention Center uses the services of NCIC for inmate phone calling. It is called a ‘friends & family account”.

In order to receive phone calls from your inmate, you need to do the following:

  • Register here, or by phone 800-943-2189
  • Choose North Carolina.
  • Choose Moore County Detention Center
  • Select your Inmate.
  • Enter the phone number your Inmate will be calling.
  • Fund your Account. ($10-$100 at a time)

NOTE:
1.   You cannot receive any calls to your phone number from your inmate until both you and your phone number are registered.
2.  When you do receive a call, the number you will view on your phone from the incoming call is: 800-943-2189.
3.  When allowed by Moore County Detention Center, families can also leave secure voicemails for inmates to listen to.

Fees

  • Adding funds to your account - $3.00 
  • Cost of phone call of a Prepaid Collect Account - $0.21 per minute
  • Cost of an interstate (ex. North Carolina to a different state) phone call NOT Prepaid - $0.25 per minute
  • Cost of an intrastate (ex. North Carolina to North Carolina) phone call NOT Prepaid - $0.25 per minute
  • Cost if you set up your account (or fund it) by phone using a live agent, you will be charged a one-time fee of $5.95.

NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – [email protected]
Full list of participating jails.

For all the information regarding phone calls with Moore County inmates; rules, policies, phone calling times, fees, limits and more visit our Inmate Phone Page.


 

How to Have Remote Video Visits and 'At the Jail' Visits with an Inmate in Moore County

To register and sign up for a remote visitation account with correctpay.com to communicate with your Moore County Detention Center inmate, follow the instructions below:

Moore County Detention Center uses the services of correctpay.com (aka JailFunds) for you to schedule and visit your inmate via remote video visitation.

You can ‘video visit’ your inmate one of three ways:

  • Visit from your home computer.
  • Visit from the correctpay VendEngine Kiosk in the Moore County Detention Center lobby.
  • Visit by using the JailFunds iphone or Android app

Begin the process to schedule a visit:

  • Register by creating an account.
  • Add a payment method.
  • Select North Carolina
  • Select Moore County Detention Center
  • Select your inmate
  • Schedule a visit.

24/7 Customer Service - 855-836-3364

For all the information on remote video visits and 'at the jail' visitation for Moore County Detention Center, including fees, schedules, how it works and more, check out our Visit Inmate Page.


 

How to Send a Secure Email or Text Message to an Inmate in Moore County

To send a secure email message and digital photos to an inmate in Moore County Detention Center follow these steps:

  • Register with correctpay by creating an account.
  • Select North Carolina, then select Moore County Detention Center, and then the inmate you want to send your message to.
  • Choose the amount of money you want to spend, and input your payment method. The funds can also be used by the inmate to send a message back to you.
  • NOTE: All messages between you and your inmate will be permanently recorded and seen by the staff and could be used against your inmate in court... So be careful what you write.
  • Uploading photos to Inmate’s email
    Make sure the file size is less than 5MB.
    Also make sure your file is a .jpg, .jpeg or .gif.

For all information on how to Text/Email an Inmate in Moore County Detention Center and send them photos, check out our Secure Messaging Guide for Moore County. 
24/7 Customer Service - 855-836-3364


 

How to Deposit Money Online for an Inmate in Moore County

To deposit money online for an inmate in Moore County Detention Center follow these steps:

  • Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in Moore County.
  • After registering and signing in, select 'Send Money Now'.
  • Choose North Carolina, then choose Moore County Detention Center
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate.
  • Input an amount to deposit to your inmate in Moore County Detention Center, and then input your payment method. 
  • NOTE: There may be a limit on how much money you can send your inmate in Moore County at any one time.
  • If you need to phone customer support, call 877-810-0914.

For all information, tips and procedures for sending money to an inmate in Moore County Detention Center, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Moore County.


 

How to Send a Carepack Commissary Package Directly to an Inmate in Moore County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Moore County Detention Center follow these steps:

  • Select North Carolina, then select Moore County Detention Center, and then select the 'Send a Package Order' option.
  • Register and create an account with My Care Pack, also known as Access Securepak, for Moore County.
  • Choose the inmate and the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Moore County at any one time.

For all information, tips and available items for shipping Commissary packages to an inmate in Moore County Detention Center check out our Commissary Instructions Page for Moore County.

Customer Service Contact
Call 800-956-2747 Monday - Friday 8:00 AM to 5:00 PM EST. 
Email: [email protected].


 

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