Address:
3950 Juvenile Center Rd.
Castle Hayne, NC 28429
Phone:
910-798-4200
Because of concerns for the safety and wellness of both staff and inmates at the New Hanover County Detention Facility in Castle Hayne, North Carolina, contact visits of any type may be suspended. Even if they have visits, from time to time, face masks may be required.
Approved Non-contact visits with family, friends and the inmate’s lawyers may still be allowed when at-home or onsite video visitation is not available, however given that new guidelines are changing daily please check the visitation page or call 910-798-4200 for updates.
At-home and onsite video visitation guidelines for New Hanover County Detention Facility, when this service is available, can be found by going to the visitation information page.
We highly recommend that you call 910-798-4200 first for any changes due to staff shortages or other unforeseen circumstances, including whether your inmate has become ill and is unable to be in the general population where video kiosks are available.
Experts in the study of the COVID-19 are anticipating that spread of the virus will be a ongoing concern for New Hanover County, the state of North Carolina and the entire United States until well into 2024 and maybe even beyond. We are witnessing the virus becoming more contagious, but less deadly over time. Many people think that the 'more contagious, but less deadly' variants will infect so many people that a higher level of natural immunity for the majority of Americans will be the end result.
Whether the inmates are safe from contracting the coronavirus depends entirely on two things:
At this stage most people who get the coronavirus show very few symptoms beyond what you might experience with a bad cold or a mild case of the common flu. Newer variants are turning out to be less deadly than the common flu we experience every year.
Studies that have been done are showing that the hardest hit are those 60 years of age and older, those with pre-existing medical issues like diabetes, leukemia or obese individuals. Young men and women rarely become very ill, and when they do, seem to recover quickly.
Given the close proximity of inmates and staff to each other in this lockup, it is going to be very difficult to prevent the spread of COVID-19 once it is introduced into the facility as the virus can spread via the microscopic vapor that we release every time we speak, cough or sneeze.
We will continuously update this page as the virus changes and new policies are instituted.
Because New Hanover County and North Carolina can change their bail bond procedures, it is always best to call either the New Hanover County Detention Facility at 910-798-4200, or the court in the jurisdiction (i.e. Municipal Court, District Court, etc.) where the offender was charged, and do this right after an arrestee has been booked.
Ask the staff at the New Hanover County Detention Facility or the New Hanover County Court Clerk these specific questions:
If you feel the bail is too high and you wish to get it reduced, contact a lawyer or the defendant's public defender and get them to look into what they can do to get a bail reduction. The sooner you get working on this the quicker you will get your loved one released.
This entire process will go smoother and faster with a criminal attorney or bail agent handling it for you.
For inmates receiving mail in the New Hanover County Detention Facility there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.
All mail is to be shipped to the New Hanover County Detention Facility:
(Inmate's Name)
New Hanover County Detention Facility
3950 Juvenile Center Road
Castle Hayne, NC 28429
For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.
New Hanover County Detention Facility uses McDaniel Supply Company for their inmate commissary.
McDaniel Supply operates the JailPackStore website so you can order online using a credit or debit card. They will send the money to your inmate at New Hanover County Detention Facility.
JailPackStore has a very cumbersome website that requires you to:
1. register,
2. add a credit or debit card, and then
3. locate your inmate, before you can even deposit funds.
Maximum Deposit - $300
Fee to Deposit Money using a credit or debit card -
Any money that you deposit and don't immediately send will be held as a credit on your account for future disbursement or spend.
For full instructions on how to deposit money to your inmate online, what the fees are, and how to save money doing it this way, check out our inmate money page.
To send a commissary carepack (food, snacks and goods) directly to an inmate in New Hanover County Detention Facility follow these steps:
NOTE: There will also be a limit on how much product you can send your inmate in New Hanover County at any one time.
For all information, tips and a list and photos of available items for shipping Commissary packages to an inmate in New Hanover County Detention Facility check out our Commissary Instructions Page for New Hanover County.
To set up a phone account so that your inmate can call you from New Hanover County do the following:
1. Enroll in an account with Securus Technologies.
2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.
To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your New Hanover County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.
To set up a phone account so that your inmate can call you from New Hanover County do the following:
1. Enroll in an account with Securus Technologies.
2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.
To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your New Hanover County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.
To schedule and set up a visit, either at-the-jail or remotely from your home, follow these instructions:
To get more complete instructions, and understand visit lengths, times, locations, fees and all the other rules including children, dress codes and more, check out or Visit Inmate Page.
NOTE: All visits are recorded and whatever you say and do will be monitored. It is best to never discuss sensitive information regarding your inmate's pending case.
