Collin County Detention Facility

Collin County Detention Facility Information

The Collin County Detention Facility is a 1600 bed jail in the city of McKinney, Collin County, Texas.

This page provides information on how to search for an inmate in the official jail roster, or by calling the facility at 972-547-5200, directions to the facility, and inmate services such as the visitation schedule and policies, funding an inmate's account, mailing them a letter, receiving phone calls from an inmate, voicemail, emailing and texting, tablet rentals, bail bond instructions, and commissary purchases.

Phone: 972-547-5200

Physical Address:
4300 Community Ave
McKinney, TX 75071

Mailing Address (personal mail):
Inmate's Full Name & SO#
Collin County Detention Facility
P.O. BOX 247
Phoenix, MD 21131

Mailing Address (legal mail or subscriptions):
Inmate's Full Name & SO#
Collin County Detention Facility
4300 Community Ave
McKinney, TX 75071

Other Jails and Prisons

How Do You Find Someone in the Collin County Detention Facility?

To search for an inmate in the Collin County Detention Facility, review their criminal charges, the amount of their bond, when they can get visits, or even view their mugshot, go to the Official Jail Inmate Roster, or call the jail at 972-547-5200 for the information you are looking for. You can also look up Criminal Court Cases in Collin County and anywhere in Texas. The Sheriff of Collin County also maintains a database of people with Active Arrest Warrants in the county.

Collin County Detention Facility Inmate Search

The Collin County Detention Facility maintains an average of 1600 offenders in custody on any given day. The Collin County Detention Facility has a monthly turnover of 40% of their inmate population, another 30% turnover every 90 days, another 20% every six months, and approximately 10% stay incarcerated between six and twelve months. Every year Collin County law enforcement agencies arrest and detain approximately 44,780 offenders.

The following charts of Collin County inmate population demographics are updated daily. The information shown is for today. For research purposes we have broken down the inmates by sex, age, ethnicity, and criminal charges.

The information is compiled from the Collin County Corrections Department, the state of Texas Department of Corrections, as well as the United States Department of Justice and Census Bureau records. It represents every person in custody in Collin County.

For complete information on how to get directions, bond, visit, mail, send and receive email and texts, receive phone calls, and send money or commissary to an inmate, find arrest information for Collin County and other counties surrounding this one, scroll down this page. We have a section for each.

We also provide photos of the jail that we have collected over the years.

For a collection of over 20 additional graphs and charts of the demographic and criminal arrest information of the inmates in Collin County and Texas state prisons, click the button below.
Collin County INMATE DEMOGRAPHICS

Collin County Inmate Race & Ethnicity - 3/28/2024

Race Inmates % Total
White 689 39.21%
Black 359 20.43%
Hispanic or Latino 403 22.94%
American Indian/Native Alaskan 0 0.00%
Asian 304 17.30%
Pacific Islander/Native Hawaiian 0 0.00%
Other 2 0.11%
Total 1,757 100.0%
Demographic, Crime and Inmate data is compiled from public reports provided by the Collin County Sheriff’s Department, Texas Corrections, United States Department of Justice, Federal Bureau of Investigation and the United States Census Bureau.

Collin County Inmate Criminal Charges - 3/28/2024

(many inmates have multiple charges)

Charge Inmates % Total
Felony (3rd Degree) 586 33.35%
Felony (2rd Degree) 307 17.47%
Felony (1st Degree) 0 0.00%
State Jail Felony 144 8.20%
Felony (Uncategorized) 210 11.95%
Misdemeanor (Class A) 510 29.03%
Misdemeanor (Class C) 0 0.00%
Holds 0 0.00%
Uncategorized 0 0.00%
Demographic, Crime and Inmate data is compiled from public reports provided by the Collin County Sheriff’s Department, Texas Corrections, United States Department of Justice, Federal Bureau of Investigation and the United States Census Bureau.

Collin County Inmate Sex - 3/28/2024

Sex Inmates % Total
Male 1,577 89.76%
Female 180 10.24%
Total 1,757 100.0%
Demographic, Crime and Inmate data is compiled from public reports provided by the Collin County Sheriff’s Department, Texas Corrections, United States Department of Justice, Federal Bureau of Investigation and the United States Census Bureau.

Collin County Inmate Age - 3/28/2024

Age Inmates % Total
Under 18 10 0.57%
18-20 106 6.03%
21-24 172 9.79%
25-30 321 18.27%
31-35 324 18.44%
36-40 334 19.01%
41-45 230 13.09%
46-50 89 5.07%
51-55 71 4.04%
56-60 59 3.36%
61-65 23 1.31%
66-75 18 1.02%
76-85 0 0.00%
Total 1,757 100.0%
Demographic, Crime and Inmate data is compiled from public reports provided by the Collin County Sheriff’s Department, Texas Corrections, United States Department of Justice, Federal Bureau of Investigation and the United States Census Bureau.
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About the Collin County Detention Facility

The Collin County Detention Facility, located in McKinney, Texas, opened in 1994 with 536 beds and the capability to expand as needed. The facility consists of one building for jail services connected to the Collin County Sheriff's Office by a breezeway, along with a series of clusters made up of four pods where inmates are housed. The security of the facility is ensured through 24-hour monitoring from a master control station equipped with state-of-the-art electronic systems. The facility has the capacity to add two more housing clusters and double the size of the minimum security facility.

In terms of inmate programs, the Collin County Detention Facility aims to provide self-improvement and educational opportunities to reduce recidivism rates and comply with state regulations. Volunteers play a significant role in conducting various activities, including G.E.D. courses, adult basic education, adult literacy programs, drug rehabilitation and counseling, religious and library services, visitation, and recreation. The facility also has an inmate worker program that allows prisoners to complete tasks such as meal preparation, trash collection, disposal, and general housekeeping.

In recent news, the detention center has expanded its mental health services following the death of a man with schizophrenia in custody. Mental health professionals are now involved in the book-in process, conducting screenings and determining appropriate levels of watch. The facility collaborates with LifePath Systems to identify past and present clients in need of additional support. As of December 2022, inmate visitation has been suspended due to the COVID-19 pandemic, but funds can be deposited into inmate accounts through a kiosk in the lobby, over the phone, or online. Inmates have access to medical care, including mental health staff, and can receive mail and care packages through approved channels.

The Collin County Detention Facility is operated by the Sheriff’s Office and uses the direct supervision method. In direct supervision there are desks or centers within each of the housing pods where detention officers will remain for their shift, interacting with the inmates. It provides a fast response to any incidents, and through relationship building they are both able to provide a good example of positive social interactions but also respond quickly and efficiently when required. When creating the design the employees were considered, with detention officers spending a lot of time in the facility and their needs for comfort, efficiency, and safety were a focus.

To maintain officer safety, as well as that of the inmates, each detention officer will wear a body alarm, cameras are in place, and each remains in communication with other officers via radio throughout their shift. A master control station is present in the facility that monitors all cameras, as well as the fire detection systems and the power systems to ensure that all are in working order constantly. 

Inmates who are determined to be unsuited to the pod housing will be reassigned to the linear housing unit where they will have less interactions and be housed in a cell either alone or with one other inmate. For the success of this system, it is key that each inmate be assigned to the right housing unit and this is completed through the classification process after booking. It considers criminal history, social condition, physical condition, mental state, and past behavior.

Onsite food service is provided for all 1,600 beds, and inmates are able to work in the kitchen upon approval, supervised by staff. Self-improvement and educational opportunities are made available to all inmates and they may participate in any they qualify for. These programs are shown to reduce recidivism as well as provide skills and confidence to inmates which will help them to success after their release. GED is available, along with a library, basic education, literacy, drug rehabilitation, counselling, recreation, and visitation. Inmates are able to add to a visitation list those they will accept visits from, and they may change the list once each month.

Visit days and times vary beginning as early as 9am or as late at 8:30pm, however, each pod has different visiting days and times which may change so it is necessary to contact the facility directly at 972-547-5224 to inquire about visit. Phone calls are only made out of the facility and are prepaid by creating an account at ICSolutions and adding funds. Mail is no longer sent to the facility and will be delivered to Collin County Detention Facility by use of a third partty service where it will be scanned and electronically delivered to the inmate.

Mail all personal inmate mail to:

Collin County Detention Facility
Inmate's Full Name, Inmate SO Number 
P.O. BOX 247 
Phoenix, MD 21131 

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Recent Bookings & Arrests

How do I find out if someone has been arrested and booked into the Collin County Detention Facility?

To find out if someone you know has been recently arrested and booked into the Collin County Detention Facility, call the jail’s booking line at 972-547-5200.

There may be an automated method of looking them up by their name over the phone, or you may be directed to speak to someone at the jail. Sometimes the jail staff may ask you the offender’s date of birth to ensure privacy of the offender’s status.

Keep in mind that after an arrest, the information on an offender may not be publicly available for several hours.

If you don’t want to check up on an offender by calling the jail, you can also try looking up people recently booked online.

Collin County Detention Facility Booking Roster

What happens during booking in Collin County?

After being arrested and taken into custody, and after being read their Miranda Rights, an offender will next be transported to the local police or department or the Sheriff’s Department in Collin County for booking.

Booking is very involved and requires multiple steps in the process, however, keep in mind that most attorneys will advise that an offender remain silent and not offer any additional information about the crime they have been arrested for because anything they do say may be recorded and may very well be used against them in court.

What is the booking process like at the Collin County Detention Facility?

Booking includes having their photo (mugshot) and fingerprints taken, as well as being asked a lot of questions about their personal history and state of mind. If it’s a serious felony, their DNA may also be taken. They will also be checked for warrants in Collin County and other Texas and USA jurisdictions.

If the offender was arrested for a DUI offense, and has refused a breathalyzer test, they may also be forced to have blood drawn by a doctor or nurse.

It is also very likely that the offender will undergo a humiliating full body search while in the nude. This includes bending over, spreading their cheeks in the direction of an officer, and coughing. They will also be walked through a metal detector or x-ray machine, like those used at an airport.

What kind of questions are asked during booking?

The arresting jurisdiction will ask about gang affiliations, tattoos, medical conditions, prescribed medication they are taking, recreational drugs they are on or addicted to, allergies, if they are suicidal, and other relevant information that will help with determining their cell assignment and special needs.

What happens to an offender’s personal property during booking?

During the arrest and booking process an offender will also have all their personal property confiscated and held for either their release from jail, or with the offender’s approval, released to a friend or family member.

Personal property includes the clothing they are wearing, money, wallets, purses, cell phones, jewelry, body rings, earrings, watches, and even glasses if they are deemed a security risk. If they are allowed to keep their shoes or sneakers, the laces are removed.

What happens after booking?

At this point the offender will be allowed to make a free phone call to a person of their choice to notify them of their arrest, and/or arrange a bond or bail for their release.

If the offender is being detained and housed while awaiting arraignment, the Collin County Detention Facility will provide a jail garment and slip-on shoes, a blanket, sheets, soap, toothbrush, toothpaste, and a towel.

Often, before they are dressed in the jail outfit and brought to their housing location, they will be forced to take a shower and undergo a disinfectant treatment for body and hair lice, scabies or other pests that may be residing on their person.

How long does the Collin County Detention Facility Booking process take?

Booking can take anywhere from an hour to 24 hours or more. It all depends on the number of people that are awaiting processing, the number of staff on duty at the time, and the behavior of the offender.

If the offender is heavily intoxicated and/or violent, the Booking Officer may decide to stick the offender in a holding cell for several hours until they become more manageable.

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Directions / Map to the Collin County Detention Facility
Inmate Bail and Bonding

The Collin County Sheriff's Office will accept cash or surety bonds at 4300 Community Avenue, McKinney, TX 75071.

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Inmate Visitation

How Do You Visit an Inmate in the Collin County Detention Facility? What is the Schedule?

Collin County Detention Facility ON-SITE (at the jail) VIDEO VISITATION SCHEDULE
4300 Community Ave
McKinney, TX 75071
972-547-5200

Schedule Video Visits online with IC Solutions

  • On-site Visits are free.
  • Visits are 25 minutes.
  • You must arrive to sign up 20 minutes ahaead of visit.
  • To schedule a visit you must know your inmate's housing location. (Pod/CellI ID)
  • Visitation schedule subject to change.
  • Inmates are allowed two visits per week
  • A maximum of 2 guests are allowed per an On-site video session. A 3rd guest is allowed if it is a child and no more than 6 years old.
  • All visits must be made at least 24 hours in advance.
DAY TIME
SUNDAY 9:00 AM - 9:00PM
MONDAY 9:00 AM - 9:00PM
TUESDAY 9:00 AM - 9:00PM
WEDNESDAY 9:00 AM - 9:00PM
THURSDAY 9:00 AM - 9:00PM
FRIDAY 9:00 AM - 9:00PM
SATURDAY 9:00 AM - 9:00PM

Collin County Detention Facility REMOTE (at home) VIDEO VISITATION SCHEDULE

DAY TIME
SUNDAY 9:00 AM - 9:00PM
MONDAY 9:00 AM - 9:00PM
TUESDAY 9:00 AM - 9:00PM
WEDNESDAY 9:00 AM - 9:00PM
THURSDAY 9:00 AM - 9:00PM
FRIDAY 9:00 AM - 9:00PM
SATURDAY 9:00 AM - 9:00PM

Scheduled Visitation Days & Times by Pod and Cell #

















Collin County Detention Facility uses IC Solutions for their Remote Video Visitation services.



In order to visit with your inmate online, you must first register with IC Solutions.
There are three ways to visit remotely with your inmate:
1.    Using your personal computer.
2.    Using the IC Solutions iphone or Android app.
3.    Using the IC Solutions visitation kiosk in the jail lobby.

How it Works
Register or Log in here. 

  • Once you are logged into your existing IC Solutions account or have created a new account and are logged in, you must select Register for Video and enter the facility name.
  • Select your Inmate.
  • Fund your account using either a Visa, Mastercard credit or debit card.
  • Schedule a Visit.

Registering and Scheduling Video Visits Instructions

'Understanding IC Solutions Video Visits' Instructions

Remote Visitation using the IC Solutions app
Download your phone app:
iphone
Android
Instruction for using the IC Solutions app 

Cost of a Remote Video Visit

  • The cost for a remote video visit ranges from $7-10 for 20-25 minute visit. Rates are subject to change.

Video Visitation Rules
Understanding the rules completely are the responsibility of both you and your inmate. Not knowing the rules will NOT be accepted as an excuse if you make a mistake and violate them. Disobeying them could result in being banned from have future visits.
•    Any inmate or visitor whose behavior is disruptive during a visit may have his/her visiting privileges suspended/terminated.
•    All visits are subject to monitoring and recording.
•    All visits must be scheduled 6 hours prior to the appointment or up to 13 days in advance.
•    You must check-in 15 minutes prior to the scheduled visit.
•    Valid picture identification (e.g., driver's license, State I.D., or Military I.D. with picture) is required of all visitors, with the exception of children under the age of 17.  
•    Visitors under the age of 17 must be accompanied and supervised by an authorized adult visitor.
•    Visitors who 'arrive' after the scheduled start time may not be allowed to visit.
•    Clothing must cover all private/sensitive body areas.
•    The visitation schedule may be canceled or altered on holidays or for safety/security reasons.
•    Collin County Detention Facility can disconnect, deny, change, or cancel a visit at any time.
•    Internet connectivity issues during offsite visits will NOT be refunded.
•    Each visitation session will show a timer to display elapsed time.
•    After your visit has ended your connection will be terminated automatically.

Collin County Detention Facility uses IC Solutions for their Video Visitation services.



In order to visit with your inmate online, you must first register with IC Solutions.
There are three ways to visit remotely with your inmate:
1.    Using your personal computer.
2.    Using the IC Solutions iphone or Android app.
3.    Using the IC Solutions visitation kiosk in the jail lobby.

How it Works
Register or Log in here. 

  • Once you are logged into your existing IC Solutions account or have created a new account and are logged in, you must select Register for Video and enter the facility name.
  • Select your Inmate.
  • Fund your account using either a Visa, Mastercard credit or debit card.
  • Schedule a Visit.

Registering and Scheduling Video Visits Instructions

'Understanding IC Solutions Video Visits' Instructions

Remote Visitation using the IC Solutions app
Download your phone app:
iphone
Android
Instruction for using the IC Solutions app 

Cost of a Remote Video Visit

  • The cost for a remote video visit ranges from $7-10 for 20-25 minute visit. Rates are subject to change.

Video Visitation Rules
Understanding the rules completely are the responsibility of both you and your inmate. Not knowing the rules will NOT be accepted as an excuse if you make a mistake and violate them. Disobeying them could result in being banned from have future visits.
•    Any inmate or visitor whose behavior is disruptive during a visit may have his/her visiting privileges suspended/terminated.
•    All visits are subject to monitoring and recording.
•    All visits must be scheduled 6 hours prior to the appointment or up to 13 days in advance.
•    You must check-in 15 minutes prior to the scheduled visit.
•    Valid picture identification (e.g., driver's license, State I.D., or Military I.D. with picture) is required of all visitors, with the exception of children under the age of 17.  
•    Visitors under the age of 17 must be accompanied and supervised by an authorized adult visitor.
•    Visitors who 'arrive' after the scheduled start time may not be allowed to visit.
•    Clothing must cover all private/sensitive body areas.
•    The visitation schedule may be canceled or altered on holidays or for safety/security reasons.
•    Collin County Detention Facility can disconnect, deny, change, or cancel a visit at any time.
•    Internet connectivity issues during offsite visits will NOT be refunded.
•    Each visitation session will show a timer to display elapsed time.
•    After your visit has ended your connection will be terminated automatically.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Collin County Detention Facility’s Inmate Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 972-547-5200 for further assistance.

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Remote Video Visitation

Can I Use My Computer or Phone to Have a Remote Video Visit with an Inmate in the Collin County Detention Facility?

Collin County Detention Facility ON-SITE (at the jail) VIDEO VISITATION SCHEDULE
4300 Community Ave
McKinney, TX 75071
972-547-5200

Schedule Video Visits online with IC Solutions

  • On-site Visits are free.
  • Visits are 25 minutes.
  • You must arrive to sign up 20 minutes ahaead of visit.
  • To schedule a visit you must know your inmate's housing location. (Pod/CellI ID)
  • Visitation schedule subject to change.
  • Inmates are allowed two visits per week
  • A maximum of 2 guests are allowed per an On-site video session. A 3rd guest is allowed if it is a child and no more than 6 years old.
  • All visits must be made at least 24 hours in advance.
DAY TIME
SUNDAY 9:00 AM - 9:00PM
MONDAY 9:00 AM - 9:00PM
TUESDAY 9:00 AM - 9:00PM
WEDNESDAY 9:00 AM - 9:00PM
THURSDAY 9:00 AM - 9:00PM
FRIDAY 9:00 AM - 9:00PM
SATURDAY 9:00 AM - 9:00PM

Collin County Detention Facility REMOTE (at home) VIDEO VISITATION SCHEDULE

DAY TIME
SUNDAY 9:00 AM - 9:00PM
MONDAY 9:00 AM - 9:00PM
TUESDAY 9:00 AM - 9:00PM
WEDNESDAY 9:00 AM - 9:00PM
THURSDAY 9:00 AM - 9:00PM
FRIDAY 9:00 AM - 9:00PM
SATURDAY 9:00 AM - 9:00PM

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Collin County Detention Facility’s Video Remote Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 972-547-5200 for further assistance.

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Inmate Money Accounts

How Do You Deposit Money for an Inmate in the Collin County Detention Facility?

There are three options for putting money on an inmate's books:

Option 1 - Deposit Inmate Money Online
Collin County Detention Facility uses a private company, Touchpay, to process all online deposits to an inmate's account. The company charges you a small fee for doing so, but the fee probably isn't as much as gas and parking would cost to take it to the jail in person.


Option 2 - Make an Inmate Deposit over the Phone
Call Touchpay at 866-232-1899

Option3 - Deposit Money in the Lobby Kiosk

Fund an Inmate Account
Fast and Convenient Ways
24-Hour / 7 Days a Week Account Funding
Using Visa / Mastercard * PayPal * Electronic Check * or Cash (At Kiosk only)

You must have the following information to fund an account:
Collin County Sheriff's Office
Facility No. 275001
Inmate SO No. 
Inmate Name:

How to Deposit Money into an Inmate's Account in Collin County Detention Facility

To deposit money into the account of an inmate in Collin County, follow these instructions:

  • Create an account with Touchpay Services, a GTL company.
  • Select Texas.
  • Select Collin County Detention Facility
  • Enter the Inmate ID of your inmate.  This can be found by calling 972-547-5200 or by looking up the inmate's name in the Inmate Search link.
  • Enter your billing information and send money.
  • You can also deposit cash using the kiosk at the Collin County Detention Facility.  To do this you need the Inmate's ID Number and the Facility Locator Number for Collin County.

For all the information you need regarding making an inmate deposit, what it costs, how much you can send, how long it takes for your inmate to receive funds and more, and to get the Facility Locator Number, check out our Send Money Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Collin County Detention Facility’s Inmate Money and Trust Fund Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 972-547-5200 for further assistance.

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Inmate Phone Contact

How Do I Receive Phone Calls from an Inmate in the Collin County Detention Facility?

How Do Inmates in Collin County Detention Facility Make Phone Calls?

To receive phone calls from inmates in Collin County, or to assist them in making phone calls to other people, follow these steps:

  • Collin County Detention Facility uses the services of IC Solutions.
  • Register with them online or call them at 888-506-8407
  • Agents are available 24 hours a day, and speak both English & Spanish.
  • Services for Collin County inmates and their families and friends include Collect Calling, PIN Debits, Purchasing Calling Cards, Voicemail & Prepaid calls.  In addition, IC Solutions provides secure messaging, sending photos, video phone calls and online deposits for inmates and their families in Collin County.
  • Although rates are subject to change, they generally run about $0.21 per minute for phone calls.

Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.

For all the information regarding phone calls with Collin County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Collin County Detention Facility’s Inmate Phone Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 972-547-5200 for further assistance.

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Mailing an Inmate

How do I Mail an Inmate in the Collin County Detention Facility, and what can I send them?

Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books
Most jails allow books to be mailed directly to the jail from a reputable source such as AmazonBarnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address above.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Collin County Detention Facility standards will be disposed of.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.

Newspapers, Magazines & Books Shipping Address:

Inmate's Full Name & SO#
Collin County Detention Facility
4300 Community Ave
McKinney, TX 75071


Care packages
Care packages are pre-chosen items packaged together and sent to the inmate from a third-party vendor. They can include clothing, snacks and seasonal items.
Collin County Detention Facility contracts with icare.


TextBehind enables you to communicate with your incarcerated loved ones located inside the United States from anywhere in the world using text letters, kids' drawings, and custom greeting cards. Unlimited inmate reply letters are processed for electronic delivery to your smartphone and email at no extra charge.
The cost to send an electronic letter is approximately $1.00.

Here’s how it works for Collin County Detention Facility:
1.    All offender mail (paper and electronic) is addressed and delivered to TextBehind. Electronic mail is sent through the apps (iphone, Google Play). Paper mail is sent to the address below:
Inmate Name and Inmate Number
Collin County Detention Facility Texas
(note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131

2.    If it was sent via TextBehind's app (iphone, Google Play), TextBehind can process it within one business day.
3.    An additional step is involved in processing mail that is sent using the U.S. Postal Service. TextBehind will  use a scanner to make digital files of the contents of the mailing—including cards, photos or artwork.
4.    All digital files are then forwarded to the offender’s assigned prison.
5.    Collin County Detention Facility mailroom prints approved pages and delivers them to the inmate.

IMPORTANT NOTES:

  • TextBehind does not deliver any mail to the inmate directly, nor do they guarantee delivery of your letters to the inmates by the courier, jail or prison staff. Once they process your mail and ship them out on your behalf, they are out of the loop entirely. However, at times they may offer to resend your letters under certain strict conditions as a courtesy. 
  • Inmates do not receive any invites when you add them, and neither do they need to accept the use of TextBehind service. Once you add the inmate, you can create letters for them. 

Here’s what happens when TextBehind receives a letter from an inmate:

  • Upon receiving, TextBehind staff open their letters, scan, and upload high-quality images to your TextBehind account as a complimentary service. You are not required to have any money or credits balance in your TextBehind account to receive inmate letters.
  • Next, you will receive a text and email alert to notify you of any new incoming reply letters. At that time, you can log into the TextBehind website or mobile app and view letters in your CONTACTS >> Click on Conversation Icon. 

YOU NEED TO KNOW THIS...

  • Inmates do require a stamp to send out their letters to TextBehind using Postal Service.
  • The cash or credit balance from your TextBehind account will not be shared with inmates as a substitute for the stamps. 
  • All letters printed and shipped by TextBehind nationwide to virtually any jail or prison facility are delivered to the jails/prisons by couriers such as the USPS or FedEx as their standard process.
  • After the shipments, TextBehind has no control over the process.
  • The delivery of your letters depends on couriers and prison staff taking necessary action on time.

IMPORTANT TextBehind LINKS:
Register / Log in with TextBehind
Contact TextBehind with Questions
Add an Inmate to your list of Contacts

** Address to Mail letters using TextBehind **
Inmate Name and Inmate Number
Collin County Detention Facility Texas (
note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131

Why is TextBehind used by Lockups?
Due to the problem of letters and postcards containing, or soaked in contraband (drugs), TextBehind electronic and physical letters is replacing the former policy of allowing mail to be sent directly from inmate’s friends and family members, and vice versa.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Collin County Detention Facility’s Inmate Mail Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 972-547-5200 for further assistance.

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Inmate Commissary

Can I purchase Commissary Online for an Inmate in the Collin County Detention Facility, and what can I purchase?

Collin County Detention Facility allows pre-determined commissary packs to be purchased by friends and family of inmates.  

The service they use is called icaregifts.

Instructions

1.    Register here.
2.    Click the "Find an Inmate" button and enter your loved one’s first name, last name, or inmate number. When the information is entered correctly, click the “Search” button to confirm they are in the system.
3.    Select the icare gift you want to send them.
4.    Confirm the order in your confirmation email.
5.    Collin County Detention Facility has up to 30 days to give your icaregift pack to your inmate.
6.    You will receive a confirmation email when it is delivered.

There are a total of fourteen (14) pre-determined icaregift packs available to choose from. 

They range in price from $10.49 for ten pre-stamped envelopes, 2 pens and a pad of writing paper…

… to $104.99 for a box of 85 snack and food items…

… with many gift packs priced in between.

Resources
Frequently Asked Questions (you must have an inmate chosen in order to review these FAQs for Collin County Detention Facility

Contact Info:
888-439-5020 - 8AM–9PM ET, 7 days a week.

How to Send a Carepack Commissary Package Directly to an Inmate in Collin County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Collin County Detention Facility follow these steps:

  • Register here to create an account with icaregifts for Collin County.
  • Choose Texas, then Collin County Detention Facility, and then the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Collin County at any one time.
  • There are a total of fourteen (14) pre-determined icaregift packs available to choose from. 
  • The gift packs for inmates in Collin County range in price from $10.49 for ten pre-stamped envelopes, 2 pens and a pad of writing paper, to $104.99 for a box of 85 snack and food items.

For all information, tips and available items for shipping Commissary packages to an inmate in Collin County Detention Facility, as well as sending money to the inmate so that they can purchase their own items, check out our Commissary Instructions Page for Collin County.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Collin County Detention Facility’s Commissary Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 972-547-5200 for further assistance.

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Texting and Emailing an Inmate

How Can I Communicate with an Inmate in the Collin County Detention Facility using an Online Messaging Service?

How Do Inmates in Collin County Detention Facility Make Phone Calls?

To receive phone calls from inmates in Collin County, or to assist them in making phone calls to other people, follow these steps:

  • Collin County Detention Facility uses the services of IC Solutions.
  • Register with them online or call them at 888-506-8407
  • Agents are available 24 hours a day, and speak both English & Spanish.
  • Services for Collin County inmates and their families and friends include Collect Calling, PIN Debits, Purchasing Calling Cards, Voicemail & Prepaid calls.  In addition, IC Solutions provides secure messaging, sending photos, video phone calls and online deposits for inmates and their families in Collin County.
  • Although rates are subject to change, they generally run about $0.21 per minute for phone calls.

Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.

For all the information regarding phone calls with Collin County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Collin County Detention Facility’s Text and Email Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 972-547-5200 for further assistance.

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Inmate Tablets

Do Inmates in the Collin County Detention Facility have Access to Tablets or Computers?

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Collin County Detention Facility’s Tablet Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 972-547-5200 for further assistance.

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Are there photos of the Collin County Detention Facility? What does it look like?
Other Jails in Collin County

What are the other City and County Jails in Collin County?

Collin County County Jails
Collin County City Jails
Collin County Juvenile Facilities
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Other Jails Nearby

What are the other Jails in the Neighboring Counties surrounding Collin County?

Collin Dallas Rockwall Hunt Denton Fannin Grayson
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US State Prison Population Demographics

Total Inmates in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 973,343 93.26%
Female 70,362 6.74%
Total 1,043,705 100.0%

Total Inmates in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 327,300 35.27%
Black 345,500 37.23%
Hispanic 226,800 24.44%
American Indian / Alaska Native 15,900 1.71%
Asian 12,500 1.35%
Total 928,000 100.0%

Total of Violent Inmates in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 622,200 95.46%
Female 31,700 4.86%
Total 653,900 100.0%

Total of Violent Inmates in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 178,600 29.23%
Black 234,500 38.38%
Hispanic 179,500 29.38%
American Indian / Alaska Native 9,600 1.57%
Asian 8,800 1.44%
Total 611,000 100.0%

Murderers Held in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 147,500 93.95%
Female 10,000 6.37%
Total 157,500 100.0%

Murderers Held in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 37,600 26.04%
Black 63,000 43.63%
Hispanic 39,100 27.08%
American Indian / Alaska Native 2,300 1.59%
Asian 2,400 1.66%
Total 144,400 100.0%

Violent Negligent Manslaughter Inmates in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 16,000 86.02%
Female 2,600 13.98%
Total 18,600 100.0%

Violent Negligent Manslaughter Inmates in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 5,400 43.90%
Black 3,600 29.27%
Hispanic 2,900 23.58%
American Indian / Alaska Native 200 1.63%
Asian 200 1.63%
Total 12,300 100.0%

Violent Rape & Sexual Assault Inmates in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 159,800 98.95%
Female 2,200 1.36%
Total 162,000 100.0%

Violent Robbery Inmates in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 125,800 96.18%
Female 5,400 4.13%
Total 131,200 100.0%

Violent Robbery Inmates in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 21,900 18.64%
Black 66,800 56.85%
Hispanic 26,500 22.55%
American Indian / Alaska Native 1,200 1.02%
Asian 1,100 0.94%
Total 117,500 100.0%

Violent Aggravated/Simple Assault Inmates in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 137,000 94.74%
Female 8,100 5.60%
Total 145,100 100.0%

Violent Aggravated/Simple Assault Inmates in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 37,500 23.28%
Black 53,300 33.09%
Hispanic 65,300 40.53%
American Indian / Alaska Native 2,800 1.74%
Asian 2,200 1.37%
Total 161,100 100.0%

Other Violent Inmates in US State Prisons by Sex on 3/28/2024 - non-categorized

Sex Inmates % Total
Male 36,100 91.86%
Female 3,300 8.40%
Total 39,400 100.0%

Other Violent Inmates in US State Prisons by Race/Ethnicity on 3/28/2024 - non-categorized

race Inmates % Total
White 12,200 32.45%
Black 14,200 37.77%
Hispanic 9,700 25.80%
American Indian / Alaska Native 800 2.13%
Asian 700 1.86%
Total 37,600 100.0%

Total of Property Crime Inmates in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 127,900 90.64%
Female 13,600 9.64%
Total 141,500 100.0%

Total of Property Crime Inmates in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 60,500 50.46%
Black 37,800 31.53%
Hispanic 18,100 15.10%
American Indian / Alaska Native 2,100 1.75%
Asian 1,400 1.17%
Total 119,900 100.0%

Burglary Inmates in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 75,900 95.11%
Female 4,200 5.26%
Total 80,100 100.0%

Burglary Inmates in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 30,500 44.40%
Black 24,200 35.23%
Hispanic 12,300 17.90%
American Indian / Alaska Native 1,100 1.60%
Asian 600 0.87%
Total 68,700 100.0%

Larceny & Theft Inmates in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 22,300 84.47%
Female 4,200 15.91%
Total 26,500 100.0%

Larceny & Theft Inmates in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 13,800 58.97%
Black 6,800 29.06%
Hispanic 2,200 9.40%
American Indian / Alaska Native 300 1.28%
Asian 300 1.28%
Total 23,400 100.0%

Motor Vehicle Theft Inmates in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 6,400 91.43%
Female 600 8.57%
Total 7,000 100.0%

Motor Vehicle Theft Inmates in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 2,500 48.08%
Black 1,500 28.85%
Hispanic 1,000 19.23%
American Indian / Alaska Native 100 1.92%
Asian 100 1.92%
Total 5,200 100.0%

Fraud Inmates in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 9,800 75.97%
Female 3,200 24.81%
Total 13,000 100.0%

Fraud Inmates in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 6,900 63.30%
Black 2,600 23.85%
Hispanic 900 8.26%
American Indian / Alaska Native 300 2.75%
Asian 200 1.83%
Total 10,900 100.0%

Other Property Crime Inmates in US State Prisons by Sex on 3/28/2024 - non-categorized

Sex Inmates % Total
Male 13,600 90.67%
Female 1,400 9.33%
Total 15,000 100.0%

Other Property Crime Inmates in US State Prisons by Race/Ethnicity on 3/28/2024 - non-categorized

race Inmates % Total
White 6,700 58.26%
Black 2,700 23.48%
Hispanic 1,700 14.78%
American Indian / Alaska Native 200 1.74%
Asian 200 1.74%
Total 11,500 100.0%

Total of Drug Related Inmates in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 114,600 87.08%
Female 17,400 13.22%
Total 132,000 100.0%

Total of Drug Related Inmates in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 49,500 47.50%
Black 37,300 35.80%
Hispanic 14,600 14.01%
American Indian / Alaska Native 1,700 1.63%
Asian 1,100 1.06%
Total 104,200 100.0%

Inmates Convicted of Drug Possession in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 28,500 84.57%
Female 5,300 15.73%
Total 33,800 100.0%

Inmates Convicted of Drug Possession in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 14,800 56.27%
Black 7,900 30.04%
Hispanic 3,000 11.41%
American Indian / Alaska Native 400 1.52%
Asian 200 0.76%
Total 26,300 100.0%

Inmates Convicted of Drug Dealing/Manufacturing in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 86,100 88.04%
Female 12,000 12.27%
Total 98,100 100.0%

Inmates Convicted of Drug Dealing/Manufacturing in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 34,700 44.54%
Black 29,400 37.74%
Hispanic 11,600 14.89%
American Indian / Alaska Native 1,300 1.67%
Asian 900 1.16%
Total 77,900 100.0%

Total of 'Public Order' Related Inmates in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 102,500 93.95%
Female 6,900 6.32%
Total 109,400 100.0%

Total of 'Public Order' Related Inmates in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 35,900 40.84%
Black 34,500 39.25%
Hispanic 13,800 15.70%
American Indian / Alaska Native 2,500 2.84%
Asian 1,200 1.37%
Total 87,900 100.0%

Inmates Convicted on Illegal Weapon Possession in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 37,800 97.93%
Female 900 2.33%
Total 38,700 100.0%

Inmates Convicted on Illegal Weapon Possession in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 7,200 22.86%
Black 16,900 53.65%
Hispanic 6,500 20.63%
American Indian / Alaska Native 500 1.59%
Asian 400 1.27%
Total 31,500 100.0%

Inmates Convicted of Multiple DUI/DWI in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 13,400 89.33%
Female 1,600 10.67%
Total 15,000 100.0%

Inmates Convicted of Multiple DUI/DWI in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 6,800 59.65%
Black 2,000 17.54%
Hispanic 1,800 15.79%
American Indian / Alaska Native 700 6.14%
Asian 100 0.88%
Total 11,400 100.0%

Inmates Convicted of Other 'Public Order' Felonies in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 51,200 92.25%
Female 4,400 7.93%
Total 55,600 100.0%

Inmates Convicted of Other 'Public Order' Felonies in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 21,900 48.45%
Black 15,700 34.73%
Hispanic 5,600 12.39%
American Indian / Alaska Native 1,300 2.88%
Asian 700 1.55%
Total 45,200 100.0%

Total Number of Inmates Convicted of Unspecified Felonies in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 6,100 89.71%
Female 800 11.76%
Total 6,900 100.0%

Total Number of Inmates Convicted of Unspecified Felonies in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 2,700 52.94%
Black 1,500 29.41%
Hispanic 700 13.73%
American Indian / Alaska Native 100 1.96%
Asian 100 1.96%
Total 5,100 100.0%
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This facility, known as "Collin County Detention Facility" is also known as Collin County Jail & Detention Facility , Collin County Jail & Detention Facility , Texas, Collin.