Address:
127 N. Woodrow Lane
Denton, TX 76205-6397
Phone:
940-349-1700
Inmates at the Denton County Jail - Pre-Trial Facility, now that the COVID pandemic is waning, once again allows inmates to get visits from friends and loved ones. Visits are either on-site (no contact) at the facility, and/or using the video services of the third party company outlined below.
Call 940-349-1700 for inmate communication updates as schedules can change without much advance notice.
Denton County Jail - Pre-Trial Facility inmates are allowed one to two visits of 30 minutes each at the facility, and potentially no limit on the number of visits when using the home based video visitation service.
Rules, guidelines and schedules are listed on this page. Failure to adhere to them will result in your inmate and you losing your visitation privileges.
The information below provides complete instructions regarding:
Visiting Hours and Visitation Schedule,
Visitation Rules,
Application & Registration
Inmate Video Visits, and
Jail Visitation Process for the Denton County Jail - Pre-Trial Facility
Denton County Jail - Pre-Trial Facility uses HomeWAV for Inmate Video Visitation.
Off-site remote visits are simple and convenient for both inmates and you.
Outgoing calls can be initiated from the detention facility without the need for advanced scheduling.
HomeWAV is compatible with both Apple iOS and Android.
HomeWAV is compatible with most major browsers on either PC or Mac computers, but works best with Google Chrome.
Following these instructions exactly will enhance your chances of having trouble-free visits.
How Much does Homewav Cost?
Denton County Jail - Pre-Trial Facility charges $0.50 cents per minute for video visitation and $1.00 for each video message.
There is NO minimum talk time. Each ‘call’ can be as short as one minute.
In addition, there is a $1.00 fee for any purchase. All “Talk to me Funds” can only be used between the inmate and the visitor who owns the account.
How does HomeWAV video visitation work?
1. Sign Up Here.
2. Complete both steps of the registration process
3. Add ‘Talk to me Funds’ to your account using your credit or debit card.
4. Then you just wait for the inmate to call
How Do I add Funds to my account?
1. Once you are logged in, click “Add Talk to Me Funds
2. Type in the amount of dollars you want to add to your account.
3. Click “Update”
4. Choose a way to pay (Credit, debit, or prepaid card.)
Can I use HomeWAV on my smartphone or tablet?
Yes, however your HomeWAV account must be first set up online from a computer.
Once you have added funds to your account, you will need to install the Homewav app onto your phone or tablet.
To receive calls you must log in through the app and wait for the inmate to initiate the call.
You cannot add funds or make any changes to your account information through the app. These options are only available through the website.
The app should be solely used for video visitation.
What are the minimum PC requirements?
1. A computer with Windows Operating System. (Note: HomeWAV works best with Chrome.)
2. Speakers or Headphones
3. Camera and microphone
Can I use HomeWAV from the jail lobby if I don’t have a computer?
Yes, Denton County Jail - Pre-Trial Facility has a HomeWAV kiosk in their lobby for you to use if you don’t have a computer or smartphone, however due to COVID issues you may be temporarily prohibited entrance into their lobby.
How does the Inmate Know I am Logged in and Ready to Visit?
1. Make sure there are funds in your account and that you are marked as “appear online”.
2. The moment you log in, the HomeWAV screen at the facility will light up green and display the inmates name. This informs the inmate that they have a visitor that is now logged on.
3. Once the inmate sees the notification, he or she will initiate the call.
4. When the inmate initiates the call, a ringing sound will take place and a pop-up box will appear, asking you if you want to accept the call.
Can I transfer funds from one inmate to another?
If you have multiple inmates and would like to transfer your funds to a different inmate, please call HomeWAV at 314-764-2872 or email [email protected] and include the following information:
1. Homewav account holder’s name.
2. The number of minutes to be transferred.
3. Facility Name.
4. From which inmate to who do you want to transfer funds.
How do I get a refund on leftover funds?
Email HomeWAV at [email protected] with your refund request.
REFUNDS are subject to a $7.50 processing fee. *Note* refund requests must be sent from the email address of the registered visitor.
How can I contact HomeWAV if I’m having any problems?
HomeWAV Visitor Support is available 7 days a week during the following hours:
Monday – Friday
9:00AM to 6:00PM EST
Saturday – Sunday
8:00AM to 6:00PM EST
HomeWAV Customer Service: Call 314-764-2872, or toll free 844-394-6639.
Visitation Hours for Denton County Jail - Pre-Trial Facility
The actual visiting hours vary depending on the following factors:
First check to see if Denton County Jail - Pre-Trial Facility is even having at-jail visits.
Other Factors:
The day of the week.
Where the inmate is housed.
The inmate's sex.
Whether or not it is a Holiday.
Denton County Jail - Pre-Trial Facility currently allows 'remote visits' using HomeWAV Video Visitation. Outgoing calls can be initiated from the detention facility without the need for advanced scheduling.
How to Get Approved for Video Visitation at Denton County Jail - Pre-Trial Facility
Denton County Jail - Pre-Trial Facility requires all visitors to be registered prior to their visiting an inmate, either at the jail or remotely.
Honesty, especially regarding past criminal convictions, probation, no-contact orders, etc., is important. These things will most likely show up on any background check – which if lied about when asked, will cause visits to be denied.
How does HomeWAV video visitation work?
First, Sign Up Here.
Then complete both steps of the registration process
Add ‘Talk to me Funds’ to your account using your credit or debit card.
Then you just wait for the inmate to call.
Visit an Inmate at Denton County Jail - Pre-Trial Facility from your Home PC or your Smartphone
Denton County Jail - Pre-Trial Facility uses HomeWAV for Inmate Video Visitation.
How can you contact HomeWAV if you are having any problems?
HomeWAV Visitor Support is available 7 days a week during the following hours:
Monday – Friday
9:00AM to 6:00PM EST
Saturday – Sunday
8:00AM to 6:00PM EST
HomeWAV Customer Service: Call 314-764-2872, or toll free 844-394-6639.
Who can Visit an Inmate at Denton County Jail - Pre-Trial Facility
When visits are allowed at the jail, the Denton County Jail - Pre-Trial Facility staff will turn anyone away who is not dressed appropriately for a visit.
The best way to be sure the visit takes place is to dress as if you are meeting someone's grandmother for the first time, even if you are using remote video visitation.
Wear clothes that are not revealing.
Don't wear see-through material.
Have all undergarments covered (males and females) and avoid a lot of cleavage.
Shorts and skirts should reach mid-thigh.
Sleeves should be at least half-way to your elbow.
The following types of clothing are also prohibited:
Clothing promoting gang affiliation.
Anything displaying drugs, weapons or profanity.
Clothing depicting anything obscene.
Failure to comply may result in your visit being terminated.
Denton County Jail - Pre-Trial Facility Visitation Dress Code
The Denton County Jail - Pre-Trial Facility staff will turn anyone away who is not dressed appropriately for a visit.
The best way to be sure the visit takes place is to dress as if you are meeting someone's grandmother for the first time.
Remote Video visitation is no different. If you are not dressed discretely, your visit will be terminated. Future visits could also be affected.
The following types of clothing are also prohibited:
Visitation Tips and Guidelines
Quick Tips for the Best Possible Video Visit!
It is highly recommended to schedule as far in advance as possible as visit slots can fill up quickly.
A strong Wi-Fi connection or a wired internet plug-in is always preferred over relying on cellular data.
Cellular data/hotspots are not always reliable enough for a good quality video visit. It is best not to rely on a cellular data network for a quality video session. Attempting to visit using a cellular data connection is at the visitor’s risk.
Ensure that you are using the latest version of Chrome browser and if applicable, the newest version of Android.
If you are using a Mobile device, close all other applications before starting your visit.
Always log in a few minutes early for your visit to test your camera and microphone. Some computers and mobile devices will ask you to “enable” or “allow” the camera and microphone separately.
Visits at the Jail
Jail visits are conducted in person behind plexi-glass or on a televised screen from another location.
Children must be accompanied by a parent or guardian and guardians must provide proof of their guardianship.
Leave all personal belongings, except for your state ID in your vehicle or in a locker (if one is provided).
Children must be monitored at all times or jail staff will end the visit early.
Call 940-349-1700 or click here to go to the jail's official website for additional Rules regarding Denton County Jail - Pre-Trial Facility visitation.
To schedule and set up a visit, either at-the-jail or remotely from your home, follow these instructions:
To get more complete instructions, and understand visit lengths, times, locations, fees and all the other rules including children, dress codes and more, check out or Visit Inmate Page.
NOTE: All visits are recorded and whatever you say and do will be monitored. It is best to never discuss sensitive information regarding your inmate's pending case.
To receive phone calls from inmates in Denton County, or to assist them in making phone calls to other people, follow these steps:
For all the information regarding phone calls with Denton County inmates; rules, policies, phone calling times, video, messaging, time limits and more, visit our Inmate Phone Page.
To communicate by text or email with an Denton County inmate, follow these instructions:
For all the information you need to send and receive secure messages in the form of text or email with a Denton County Jail - Pre-Trial Facility inmate, including how it works, how much it costs, renting your inmate a tablet, how often you can communicate and more, check out our Text/Email an Inmate Page.
NOTE: Your messages will be monitored and stored. You may want to refrain from discussing your inmate's court case.
To purchase commissary for an inmate in Denton County follow these instructions:
For more detailed information on Ordering Commissary, Depositing Money, Setting up Phone & Visitation Accounts; costs, fees, restrictions, rules and more with Tiger Commissary Services, check out our Commissary Page.
To visit or email an inmate in Denton County follow these steps:
Who do you contact if you are having any problems arranging the remote video visit, phoning or emailing of an inmate in Denton County?
Call HomeWav support at 314-764-2872, or toll free 844-394-6639.
Monday – Friday
9:00AM to 6:00PM EST
Saturday – Sunday
8:00AM to 6:00PM EST
NOTE: All communications between you and your inmate at Denton County Jail - Pre-Trial Facility will be recorded and stored. Do not discuss your inmate's case or other sensitive information as it can be used against them (or you) in court.
For full instructions on all the benefits of using Homewav to visit a Denton County inmate, visiting an inmate at the jail itself, email and texting an inmate, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page.
To send a commissary carepack (food, snacks and goods) directly to an inmate in Denton County Jail - Pre-Trial Facility follow these steps:
For all information, tips and available items for shipping Commissary packages to an inmate in Denton County Jail - Pre-Trial Facility check out our Commissary Instructions Page for Denton County.
To set up a phone account so that your inmate can call you from Denton County do the following:
1. Enroll in an account with Securus Technologies.
2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.
To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Denton County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.
