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Contra Costa County Jail - Marsh Creek Detention Facility Inmate Mail


When mailing a letter or postcard to an inmate, please address your mail as follows:

Inmate's first and last name and booking #
Marsh Creek Detention Facility
12000 Marsh Creek Road
Clayton, CA 94517

All mail sent to an inmate at the Contra Costa County Jail - Marsh Creek Detention Facility must include the sender's name and mailing address in the top left corner of the envelope or postcard.

Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.

Main Phone: 925-646-5700

The information below provides complete instructions regarding the Contra Costa County Jail - Marsh Creek Detention Facility Inmate Mail Policies, Mail Instructions, what type of mail is NOT allowed, Rules for Mailing letters, photos, postcards, emailing an inmate, magazines, newspapers, books and packages to Contra Costa County Jail - Marsh Creek Detention Facility in Clayton, California.

Follow these instructions exactly to help ensure that your inmate receives his/her mail and not have it thrown away.

The Contra Costa County Jail - Marsh Creek Detention Facility has a zero-tolerance policy regarding mail violations.


Type of Mail Allowed for Contra Costa County Jail - Marsh Creek Detention Facility

Postcards

The Contra Costa County Jail - Marsh Creek Detention Facility allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.

Envelopes

The Contra Costa County Jail - Marsh Creek Detention Facility also allows letters mailed in envelopes and greeting cards to be mailed to inmates.

Address the envelope to:

Marsh Creek Detention Facility

C/O inmate’s first and last name

Inmate Booking Number

12000 Marsh Creek Road

Clayton, CA 94517

To confirm that the Contra Costa County Jail - Marsh Creek Detention Facility still allows letters in envelopes call 925-646-5700 or view the Inmate Mail Instructions by going here.

Newspapers

Inmates at this jail are allowed to receive newspapers in the mail as long as they are mailed directly from the publisher or a reputable online vendor such as Amazon.com or BarnesandNoble.com.

Magazines

Inmates at this jail are allowed to receive magazines in the mail as long as they are mailed directly from the publisher or a reputable online vendor such as Amazon.com or BarnesandNoble.com.

 Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books

Inmates at this jail are allowed to receive softcover books in the mail as long as they are mailed directly from the publisher or a reputable online vendor such as Amazon.com or BarnesandNoble.com.

Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Contra Costa County Jail - Marsh Creek Detention Facility standards will be disposed of.

Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.

To confirm that the Contra Costa County Jail - Marsh Creek Detention Facility continues to allow books to be mailed by a third party publisher or bookseller, call 925-646-5700.

Care packages

Contra Costa County Jail - Marsh Creek Detention Facility contracts with MyCarePack.com to process care packages for inmates.

PLEASE NOTE: Once package has been purchased it is non-refundable.

To set up an account click here

MyCarePack.com provides care packages to inmates. The site provides packages choices that comply with the specific facilities rules and limits.

To determine whether MyCarePack.com services the specific jail or prison that houses your inmate:

Click here to go to the home page

Select state from the dropdown menu

Scroll to find facility from the next drop down menu.

You can make purchases without having an account set up, but setting up an account allows you to track your orders, view what you have purchased in the past and keeps track of which inmates you have sent packages to.  Registration is free. To set up an account click here.

Step One: Provide your name, address, phone number and email in the appropriate boxes.

Step Two: Read and agree to terms of service.

Step Three: Hit Save.

MyCarePack.com accepts MasterCard and Visa payments.

Advantages to using MyCarePack.com include:
The ability to place an order any time of the day or night.

Knowing when it will be delivered. (The site provides facility specific information about deliveries and limits).

By choosing the pack to send, you know what the inmate is getting.

To order a care package:

Go to the home page by clicking here.

Select the appropriate state from the drop down menu.

Select the appropriate facility from the next drop down menu.

Click on the “enter” button

Choose what category package you wish to send. (Category choices are on the left side of the page).

Select the items you wish to buy and send to the inmate and place in “add to cart”.

If you see an inmate ID picture in lower left corner of page, click it to type in inmate first and last name and locate the inmate number.

Go to checkout and provide your credit/debit card number and submit for payment.

Save your confirmation number so you can track the package.

Tracking Your Order

You can track orders you purchase at MyCarePack.com by clicking here and entering the order confirmation number in upper right hand corner of the screen.

View Your Order History

From the homepage, log-in then press the “Order history” in top right corner of screen.

Things to Know

If you accidentally provide the wrong inmate ID number and another inmate happens to have the ID you used, that inmate will get the package. MyCarePack.com will not refund the money. Be sure of the ID number before completing an order. (If you are unsure and the site does not provide it, ask the inmate  what it is when he calls or writes).

You are allowed to send one package per week to each inmate.

If an inmate is prohibited from having certain items, MyCarePack.com will refund the amount of that item back to your card. This refund typically appears five to seven business days later.

If an item is not available the company tries to match it with a similar item. If one cannot be found your card is refunded the amount of that item. You are not given the choice between a substitute item or a refund for the item.

Prepaid debit cards might be rejected because an address has to match up before the order can go through. Many pre-paid cards do not require an address on file, therefore MyCarePack.com’s anti-fraud steps might reject the card due to invalid address.

Do not use spaces or dashes when entering your credit/debit card number.

Each facility details spending and account limits. The button is in lower left area of the page after you select the facility and press “Enter”.  If you don’t comply with the stated limits your order will be rejected.

You will notice a $1.00 pending charge on your statement. This charge is used to verify the pre-authorizing of the card and will not actually be withdrawn from the account. It will be released back to the account a few days after it happens.

Inmates typically receive their care packages two to seven days after they are purchased.

Contact information to MyCarePack.com:

Call 1-559-485-0796

Write:

Canteen of Fresno

527 L Street

Fresno, CA 93721

Email

mmfresno@mycarepack.com



Mailed Items NOT Allowed

While there is no limit to the amount of mail an inmate can receive at this jail, there are items that are prohibited.

Examples of prohibited items include:

Oversized and not likely to reasonably fit in an inmate's personal storage drawer/bin.

Contain Polaroid photographs.

Have envelopes with any writing on it other than the name and address information of the sender and receiving party.

Contain any writing/drawing in crayon, marker or colored pencils.

Contain any stains or unidentifiable marks.

Unsolicited Commercial Mail

Mail deemed to be unsolicited commercial mail, as defined in this policy, will not be accepted for distribution in any Contra Costa County Detention Facility.

Unsolicited commercial mail will be returned to the sender if it can be done without cost to the Office of the Sheriff.

Any unsolicited commercial mail that cannot be returned without cost will be recycled or destroyed.

Questionable materials will be referred to the shift supervisor for review and approval on a case-by case basis.

Sexually explicit drawings on the outside of mailing envelopes will not be accepted by U.S. Postal authorities and will be returned to the sender.

Call 925-646-5700 or click here for a complete list of prohibited items.



How to address your Inmate's Postcard or Envelope

Inmate's first and last name and booking #
Marsh Creek Detention Facility
12000 Marsh Creek Road
Clayton, CA 94517

All mail sent to an inmate at the Contra Costa County Jail - Marsh Creek Detention Facility must include the senders name and mailing address in the top left corner of the envelope or postcard.

Failure to include your return address will most likely result in your mail NOT being delivered and discarded.

To confirm the mailing address and/or any new policies regarding inmate mail call 925-646-5700 or check the most recent updates on the jail's website by going here.

Policies Regarding Mailing Photos to the Contra Costa County Jail - Marsh Creek Detention Facility

Photos should not exceed 4 inches high x 6 inches wide.

Send no more than five photos at one time.

Polaroid Photos are prohibited.

Photos of weapons are prohibited.

Photos of drugs, the consuming of drugs or alcohol is prohibited.

Photos of lewd behavior or people exhibiting too much skin is prohibited.

Call 925-646-5700 or check the most recent policies regarding inmate photos on the jail's website by going here.



Important Mail Tips

Mail is always scanned and inspected for contraband, obscenity and other rule infractions.

Staff members want you to know that any mail/letters you send to an inmate might be read by jail staff to scan for security issues or discussions of escape.

Assume that everything you write will be read by jail staff and can and will be used against you or your inmate in court.  

Never write anything about the inmate's court case you wouldn't want read aloud in court.

Mail is considered by the jail to be a privilege. Any violations of the mail policies can result in the inmate's mail privileges being suspended.

The introduction of contraband by you into the jail through the mail could result in criminal charges being filed against both you and the inmate.

Click here to view contact information for the Contra Costa County Jail - Marsh Creek Detention Facility.



Emailing an Inmate

A growing number of jails now offer email services to inmates and their families. This can save you time by letting you view your email from your Smart Phone, computer or tablet whenever you wish.

In addition, you don't have to deal with envelopes, stamps or the post office.

Inmates like it because the emails typically eliminate delayed mail runs so they can get your correspondence much more quickly and send responses immediately.

Jail staff likes it as it eliminates concerns about contraband entering the facility in envelopes and on paper. It also allows the jail to have an electronic record that can be called upon at any time.

Anything you or your inmate writes in an email service is put through a filter program that looks for certain words related to criminal and/or gang activities.

There have been multiple cases in which emails between inmates and their friends or loved ones has been used as evidence in criminal court cases to convict them or to file new charges.

Call 925-646-5700 or click here to see if email services are being offered at this jail and if so, how to sign up you and your inmate.

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