The information below provides complete instructions regarding the Fresno County Main Jail Inmate Accounts and Deposits, Commissary Information, Depositing Money Online (where available), Mailing Inmate Money or Care Packages to the jail in Fresno, California.
Follow these instructions exactly to help ensure that your inmate has access to commissary, and in some cases medical and bail money, as soon as possible.
Since inmates are not allowed to possess cash money while in custody in the Fresno County Main Jail, the jail maintains a 'bank account' for the inmate to purchase products and services from their commissary (canteen) store.
Commissary funds allow inmates to purchase items such as personal hygiene products, snacks and stationery supplies from the jail store.
Inmates can use money from their account to purchase phone time credits or prepaid phone cards in order to make outside phone calls to friends and family members.
Many jails also allow an inmate to bail himself out of jail if he has the funds in his account. The bail amount is typically 10-15% of the bond amount set by the court.
Inmate accounts are also used to pay the co-payment for medication and visits to the jail's medical clinic should they become ill.
Anybody can contribute to an inmate's books or commissary fund as long as there isn't a no-contact order in place.
Because of the ability for family members and friends to deposit money online using a credit or debit card, jail inmates can now receive funds from anywhere in the world.
There are usually four choices for putting money on an inmate's books:
Dropping Money at the Jail
You may bring the money to the jail. Several kiosks are available in the lobby for your use. You must use cash or a debit/credit card. If using cash, be sure to bring the exact amount as the kiosk will not provide change.
Fresno County Main Jail contracts with TouchPay to process online deposits to inmate accounts.
Touch Pay System provides the following services to select correctional facilities nationwide.
- Commissary / Trust
- Inmate Self Release
- Release Card
To use the service you must open a free account.
Click here to register your new account.
Choose “click here to set up a new Touch Pay account”.
Enter required information
An email will be sent to the email address you provided and that email will contain a temporary password. Click on the link provided in the email to sign in using your temporary password and change it to one of your choosing.
Once signed in, choose a state from the dropdown menu.
Choose a county from the dropdown menu.
Select the service you wish to deposit funds for (commissary prepay phone or inmate phone account).
If you select phones, TouchPay will provide an ability to set an account up with the phone company the facility uses. The site will take you to the proper page to set the account up.
Fill in all required information.
You must click “agree to the fee” and enter credit/debit card information. Fees will be displayed before you submit the order. Fees vary depending on the amount you deposit and the phone service the facility uses.
At the bottom of the page you must authorize the charge from your credit/debit card charge.
Caution: If you attempt to place a three-way call with an inmate on the line or you forward a call to a number that does not have a paid account, the call will be disconnected and the money paid for that call will NOT be refunded.
Click here to sign in.
Choose commissary-inmate deposit etc.
Enter booking or ID number.
If you aren’t sure of the inmate’s ID number click the blue link labeled “search tool” and input first and last name of the inmate to get booking/ID number.
CAUTION: It is important that this number be correct, as putting money on the wrong inmate’s account will give that inmate the funds.
Put the inmate’s booking number in the appropriate box and click next.
Enter the amount you wish to send. (Limits for the facility will be listed).
Input credit/debit card information and agree to terms.
Click here to contact TouchPay.com
This jail does not accept money orders, checks or other forms of mailed deposits for inmate accounts. The policy can be changed at any time. Click here to see if the jail currently accepts mailed deposits.
You can put a deposit on an inmate’s account through the phone by calling 1-866-232-1899 and following the prompts. You will need the inmate’s full name used for booking as well as the inmate’s booking ID number. Click here to retrieve that information.
You will also need the Fresno facility ID number for deposits which is 293721.
People who have never been to jail would be surprised by the large amount of candy, snacks, art supplies, playing cards, hygiene products and clothing that can be purchased through a jail's commissary. Some jails have several hundred different items.
The Fresno County Main Jail Commissary Instructions and Information can be found here or here. If you need more information contact the jail by calling 559-488-3031.
This jail contracts with MyCare so you can purchase prepackaged boxes of commissary items and have them sent to the inmate.
These can be ordered by you online and are delivered directly to the inmate.
PLEASE NOTE: Once deposit has been posted to an inmate's account it is non-refundable.
To set up an account click here
MyCarePack.com provides care packages to inmates. The site provides packages choices that comply with the specific facilities rules and limits.
To determine whether MyCarePack.com services the specific jail or prison that houses your inmate:
Click here to go to the home page
Select state from the dropdown menu
Scroll to find facility from the next drop down menu.
You can make purchases without having an account set up, but setting up an account allows you to track your orders, view what you have purchased in the past and keeps track of which inmates you have sent packages to. Registration is free. To set up an account click here.
Step One: Provide your name, address, phone number and email in the appropriate boxes.
Step Two: Read and agree to terms of service.
Step Three: Hit Save.
MyCarePack.com accepts MasterCard and Visa payments.
Advantages to using MyCarePack.com include:
The ability to place an order any time of the day or night.
Knowing when it will be delivered. (The site provides facility specific information about deliveries and limits).
By choosing the pack to send, you know what the inmate is getting.
To order a care package:
Go to the home page by clicking here.
Select the appropriate state from the drop down menu.
Select the appropriate facility from the next drop down menu.
Click on the “enter” button
Choose what category package you wish to send. (Category choices are on the left side of the page).
Select the items you wish to buy and send to the inmate and place in “add to cart”.
If you see an inmate ID picture in lower left corner of page, click it to type in inmate first and last name and locate the inmate number.
Go to checkout and provide your credit/debit card number and submit for payment.
Save your confirmation number so you can track the package.
Tracking Your Order
You can track orders you purchase at MyCarePack.com by clicking here and entering the order confirmation number in upper right hand corner of the screen.
View Your Order History
From the homepage, log-in then press the “Order history” in top right corner of screen.
Things to Know
If you accidentally provide the wrong inmate ID number and another inmate happens to have the ID you used, that inmate will get the package. MyCarePack.com will not refund the money. Be sure of the ID number before completing an order. (If you are unsure and the site does not provide it, ask the inmate what it is when he calls or writes).
You are allowed to send one package per week to each inmate.
If an inmate is prohibited from having certain items, MyCarePack.com will refund the amount of that item back to your card. This refund typically appears five to seven business days later.
If an item is not available the company tries to match it with a similar item. If one cannot be found your card is refunded the amount of that item. You are not given the choice between a substitute item or a refund for the item.
Prepaid debit cards might be rejected because an address has to match up before the order can go through. Many pre-paid cards do not require an address on file, therefore MyCarePack.com’s anti-fraud steps might reject the card due to invalid address.
Do not use spaces or dashes when entering your credit/debit card number.
Each facility details spending and account limits. The button is in lower left area of the page after you select the facility and press “Enter”. If you don’t comply with the stated limits your order will be rejected.
You will notice a $1.00 pending charge on your statement. This charge is used to verify the pre-authorizing of the card and will not actually be withdrawn from the account. It will be released back to the account a few days after it happens.
Inmates typically receive their care packages two to seven days after they are purchased.
Contact information to MyCarePack.com:
Canteen of Fresno
527 L Street
Fresno, CA 93721
You can deposit a maximum of $300 on an inmate’s account through the kiosks or the online TouchPay system.
Call Fresno County Main Jail at 559-488-3031 or click here to learn the Inmate Account deposit limits and other rules regarding depositing money on an inmate's books.
Many jails debit (charge) an inmate's commissary accounts for medical visits, any medications including over-the-counter pain reliever, jail stay fees, restitution, etc.
Taking this into consideration when deciding how much to deposit will ensure the inmate gets the amount you wanted him to have after things are deducted.
A quick call to the Fresno County Main Jail at 559-488-3031 will let you know how much is deducted from the books for each fee related to medical issues or other jail expenses.
Online you can find the medical fee information by going here, Other Fresno County Main Jail fees can be determined by going here or calling 559-488-3031.
Call the Fresno County Main Jail at 559-488-3031 and ask how you can view a commissary list. This gives you an idea of what things cost the inmate and you can make an informed decision regarding how much to deposit.
If you are going to make the deposits using the kiosks plan to do so on visitation days to save gas and time.
Not surprisingly much of an inmate's commissary money is used to purchase item's to pay gambling debts or purchase prescription medicine from another inmate. If your inmate is spending more than $3-4.00 a day on commissary items, you are paying for him or her to gamble or buy drugs.
Put your financial needs first and the inmate's second. Don't forget, the inmate is getting three free 2,000 calorie meals a day. The food may not be of the highest quality, but the commissary food is generally much less nutritious.
Click here to view the jail website for additional information.