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San Bernardino West Valley Detention Center Inmate Phone Use


9500 Etiwanda Avenue
Rancho Cucamonga,
California
91739
San Bernardino County
Inmate Info: 909-350-2476
Main Phone: 909-350-2476
Beds: 3347
The information below provides complete instructions regarding San Bernardino West Valley Detention Center inmate phone use, how the jail phone system works, purchasing phone time online (where available), purchasing phone time over the phone online (where available), purchasing phone credits through commissary (where available) and setting up an account to reduce your cost of inmate phone calls from the San Bernardino County Jail in Rancho Cucamonga, California.

When available, the information below will explain how to communicate with your inmate using the jail's secure email message system.

Follow these instructions exactly to help ensure that your inmate has access to the jail phones and your communication costs are reduced as much as possible.

Can I Phone An Inmate At The San Bernardino West Valley Detention Center?

No. Neither this jail nor any other jail allows you to directly phone an inmate.



Can I Leave A Message For An Inmate At San Bernardino West Valley Detention Center?

Most jails only allow you to leave a message for an inmate in case of a serious emergency such as a death in the family.

Other than for a family emergency, the only way to communicate with an inmate is by them phoning you, leaving you an email message using the jail's secure (and closely monitored) electronic message system, mail or during a visit.

Many jails are now contracting with a third party service (for a fee) which allows you to leave a recorded phone message for an inmate.

To see if the San Bernardino West Valley Detention Center has this service, go here or call 909-350-2476.



How Does An Inmate Make A Phone Call From San Bernardino West Valley Detention Center?

This facility contracts with Global Tel* Link for inmates to make phone calls to family and friends. You must set up a prepaid account before the inmate can call.

Global Tel* Link provides prepaid accounts, which give you the opportunity to accept calls from inmates on any phone that you attach to the account. Before you can accept the first call, you must open an account using the following steps.

To Open a My Account

Click here to register for an account.

Read and agree to the company’s terms of service.

Fill in required information including a valid email address.

Add the jail/prison to your account with the following steps.

Select a state from the drop down menu.

Click on the desired facility and hit next.  (You cannot complete your registration until this is done).

Hit the submit button. An activation email will be sent to the email you provided.

Go to email and click on activation link. You will be taken to the site again. Log in from there.

Click the sign up button and then add the phone number you wish to have associated with the account. This is the phone number that will receive calls from the inmate.

Choose whether to associate the address used for registration or a different address and input that address.

Choose which facility you wish the above entered phone number to be attached to. The next page will show you the phone number and facility that go together. You can repeat these steps to add additional phone numbers or facilities as needed.

To Add Funds

Click here to log in.

Click on the blue “Make a payment” link.

Select the phone number and facility from the drop down menu that you wish the money to be applied to.

Click add card and enter debit or credit card information-then press the close button. There is a $25 minimum deposit each time you fund the account. A service fee of $6.95 is deducted from each deposit you make.

On the page where you add your card information, you will be given the opportunity to sign up for automatic funding. If you choose this option, whenever your balance gets below $7.00 your credit/debit card will automatically be billed $25 or $50 depending on the amount you chose at sign-up. If you don’t wish to choose this option, simply add your credit card for a onetime payment at the top half of the page.

OFFENDER PHONE ACCOUNT

This is an account that you can fund for a specific inmate. Once it is funded, the inmate can use it to call anyone on the approved phone list, instead of being limited to one phone on the account. If you fund an Offender Phone Account, the inmate then owns the funding and you cannot retrieve it or limit his calls to any specific phone.

Click here to log in.

Choose “Offender Phone Account” on left side of page.

Choose the inmate from your offender list for whom you wish to fund an Offender Phone Account.

Only those housed at facilities that allow offender phone accounts to be funded through family and friends will appear on this list.

If no names appear, the facility does not allow family/friend Offender Phone Accounts. You can still set up a My Phone Account and have the inmate call you on a specified phone.

Input credit/debit card information and amount. There is a $25 minimum deposit required. A $7.95 service fee is deducted from each deposit you make.

Check information and amount and if correct, click submit. The funds will be available to the offender within minutes of your deposit going through.

Click here to view the Global Tel Link/Connect Network contact information.

To see San Bernardino West Valley Detention Center phone services, go to http://cms.sbcounty.gov/sheriff/CourtsCorrections/WestValleyDetentionCenter.aspx or call 909-350-2476.



Can An Inmate Use A Cell Phone While In San Bernardino West Valley Detention Center?

No. Inmates are not allowed cell phones in San Bernardino West Valley Detention Center, although getting access to a cell phone in jail has become more common.

Some states such as California have made it a criminal offense to use and possess a cell phone and will file additional charges when it can be connected to an inmate. Cell phones are most often smuggled into the jail and then sold to the inmates by jail staff.



Can I Communicate By Email With An Inmate?

A growing number of jails now offer email services to inmates and their families. This can save you time by letting you view your email from your smart phone, computer, or tablet, whenever you wish.

You don't have to deal with envelopes, stamps or the post office.

Inmates like it because the emails typically eliminate delayed mail runs so they can get your correspondence quickly and send responses immediately.

Jail staffs like it as it eliminates concerns about contraband entering the facility in envelopes and on paper. It also allows the jail to have an electronic record that can be called upon at any time.

Anything you or your inmate writes in an email service is put through a filtering program that looks for certain words related to criminal and/or gang activities.

There have been multiple cases in which emails between inmates and their friends or loved ones have been used as evidence in criminal court cases to convict them or to file new charges.

Call 909-350-2476 or click here to see if email services are being offered at this jail and if so, how to sign up you and your inmate.



Important Tips About Jail Phone Calls

If you were unable to find the information you were looking for on this page, call San Bernardino West Valley Detention Center at 909-350-2476 and ask their policies on getting phone calls from your inmate.

Many jails and prisons are increasingly restricting the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.

Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.

If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.

Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.

All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!

Click here to view the jail website for additional information. 

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