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San Francisco County Jail # 5 Inmate Commissary


1 Moreland Drive
PO Box 67
San Bruno,
California
94066
San Francisco County
Main Phone: 650-266-7500
Beds: 768
The information below provides complete instructions regarding the San Francisco County Jail # 5 Inmate Accounts and Deposits, Commissary Information, Depositing Money Online (where available), Mailing Inmate Money or Care Packages to the jail in San Bruno, California.

Follow these instructions exactly to help ensure that your inmate has access to commissary, and in some cases medical and bail money, as soon as possible.

What is the Purpose of an Inmate Account?

Since inmates are not allowed to possess cash money while in custody in the San Francisco County Jail # 5, the jail maintains a 'bank account' for the inmate to purchase products and services from their commissary (canteen) store.

Commissary funds allow inmates to purchase items such as personal hygiene products, snacks and stationery supplies from the jail store.

Inmates can use money from their account to purchase phone time credits or prepaid phone cards in order to make outside phone calls to friends and family members.

Many jails also allow an inmate to bail himself out of jail if he has the funds in his account. The bail amount is typically 10-15% of the bond amount set by the court.

Inmate accounts are also used to pay the co-payment for medication and visits to the jail's medical clinic should they become ill.



Who Can Put Money in an Inmate's Account?

Anybody can contribute to an inmate's books or commissary fund as long as there isn't a no-contact order in place.

Because of the ability for family members and friends to deposit money online using a credit or debit card, jail inmates can now receive funds from anywhere in the world.



How to Put Money on an Inmate Account in the San Francisco County Jail # 5

There are usually four choices for putting money on an inmate's books:

Choice 1
Dropping Money at the Jail

This jail accepts in-person deposits to inmate accounts seven days a week. Kiosks are available at Keefe kiosk located at 425 7th Street in the lobby or 850 Bryant Street in the lobby.

You may also make deposits at the San Bruno complex when you register for a same day visit.

Choice 2
Deposit Inmate Money Online

San Francisco County Jail # 5 contracts with Access Corrections to process online deposits to inmate accounts.

Access Corrections is a private company that processes money-email-photo email for inmates in state prison systems and county jails across the country. The following information tells you how to use the system.

REGISTER
Step 1: Register at the site. Click
here to complete registration and accept the terms of service.

You will be asked for your name, birth date, home address, phone numbers and email. Then go to the bottom of the page and click acceptance of terms of service. 

Step 2: Add inmates to your account resident list. This step cannot be completed until you have registered. Click here to add. To add an inmate, select the state and facility. Enter the inmate’s offender number or his last and first name. On the right the inmates with that name will show. Select the inmate you wish to add to your resident list and click “Add”.

ADDING MONEY

 Online

Step 1: Login in to your account.

Step 2: Choose the inmate from your account resident list.

Step 3: Once you choose an inmate, next to his name it will show you with little photos on the left what services you can purchase for that facility. Most contracted facilities accept deposits of money for the books. Some also offer email services and a few offer photo email services.

Step 4: Select “make a deposit” another screen will open that allows you to input your debit/credit card information. Next to the box where you type in how much money you want to send, you will see the minimum and maximum allowed deposits for that jail.

Mailing Money Orders

Step 1: Go to login page – but don’t login

Step 2: On left side of that page you will see links to various facilities for mailing in money orders

Step 3: Print and fill out the form completely (incomplete pages may be rejected)

Step 4: Mail to the address on the form and include the money order made out as instructed

 USING EMAIL

Step 1: Check to be sure email is one of the offered services at the facility. Does this by clicking on the inmate you wish to email on your resident list. Next to the inmate’s name it will show icons (pictures) of available services. If the envelope does not have a red line through it, then email is allowed.

Step 2: Purchase credits by clicking on the “Buy Credits” on the left side of the page.

Step 3: Choose whether to share credits or not. If you choose share credits and the facility allows inmates to email back, your credits will be deducted each time you or the inmate email each other. Each email typically costs 40-60 credits. You will know how many credits will be used before you click to send the email. If you choose not to share credits, you will be the only one using them to email the inmate. He will not be able to use them to respond.

Email Length

Up to 2,600 characters is allowed in each email. This is approximately 250 words.

Credits cost

500 credits $5.00

1,000 credits $10.00

2,000 credits $20.00

5,000 credits $50.00

Time Frames

When you email, it is sent to the mailroom and printed, scanned and delivered to the inmate, typically within 24 hours. An inmate response will be handwritten, scanned and emailed to you, usually within 24 hours.

PHOTO EMAIL

Step 1: Login

Step 2: Choose inmate from your resident list

Step 3: Select send picture from left side of page (if the service is available it will show a camera that does not have a red line through it next to the inmate’s name).

Step 4: Upload photo from your computer

Step 5: View photo and number of credits required. (Typically 100 to 500 credits per photo). See Cost under Using Email category above. 

Step 6: Submit photo. (All photos are scanned for content. Photos that depict obscenity, gang, drug, weapons related content will be rejected).

 

Click here to reach the Access Connection website.

Choice 3
Mail the Inmate Deposit to the Jail

This jail does not accept mailed deposits for inmate accounts. This policy can change at any time. Click here to see if mailed deposits are currently being accepted.

Choice 4
Make an Inmate Deposit over the Phone

This jail does not accept deposits by phone to inmate accounts, however, you may make one through Access Corrections.

 Access Corrections is a private company that processes money-email-photo email for inmates in state prison systems and county jails across the country. The following information tells you how to use the system.

REGISTER
Step 1: Register at the site. Click
here to complete registration and accept the terms of service.

You will be asked for your name, birth date, home address, phone numbers and email. Then go to the bottom of the page and click acceptance of terms of service. 

Step 2: Add inmates to your account resident list. This step cannot be completed until you have registered. Click here to add. To add an inmate, select the state and facility. Enter the inmate’s offender number or his last and first name. On the right the inmates with that name will show. Select the inmate you wish to add to your resident list and click “Add”.

ADDING MONEY

 Online

Step 1: Login in to your account.

Step 2: Choose the inmate from your account resident list.

Step 3: Once you choose an inmate, next to his name it will show you with little photos on the left what services you can purchase for that facility. Most contracted facilities accept deposits of money for the books. Some also offer email services and a few offer photo email services.

Step 4: Select “make a deposit” another screen will open that allows you to input your debit/credit card information. Next to the box where you type in how much money you want to send, you will see the minimum and maximum allowed deposits for that jail.

Mailing Money Orders

Step 1: Go to login page – but don’t login

Step 2: On left side of that page you will see links to various facilities for mailing in money orders

Step 3: Print and fill out the form completely (incomplete pages may be rejected)

Step 4: Mail to the address on the form and include the money order made out as instructed

 USING EMAIL

Step 1: Check to be sure email is one of the offered services at the facility. Does this by clicking on the inmate you wish to email on your resident list. Next to the inmate’s name it will show icons (pictures) of available services. If the envelope does not have a red line through it, then email is allowed.

Step 2: Purchase credits by clicking on the “Buy Credits” on the left side of the page.

Step 3: Choose whether to share credits or not. If you choose share credits and the facility allows inmates to email back, your credits will be deducted each time you or the inmate email each other. Each email typically costs 40-60 credits. You will know how many credits will be used before you click to send the email. If you choose not to share credits, you will be the only one using them to email the inmate. He will not be able to use them to respond.

Email Length

Up to 2,600 characters is allowed in each email. This is approximately 250 words.

Credits cost

500 credits $5.00

1,000 credits $10.00

2,000 credits $20.00

5,000 credits $50.00

Time Frames

When you email, it is sent to the mailroom and printed, scanned and delivered to the inmate, typically within 24 hours. An inmate response will be handwritten, scanned and emailed to you, usually within 24 hours.

PHOTO EMAIL

Step 1: Login

Step 2: Choose inmate from your resident list

Step 3: Select send picture from left side of page (if the service is available it will show a camera that does not have a red line through it next to the inmate’s name).

Step 4: Upload photo from your computer

Step 5: View photo and number of credits required. (Typically 100 to 500 credits per photo). See Cost under Using Email category above. 

Step 6: Submit photo. (All photos are scanned for content. Photos that depict obscenity, gang, drug, weapons related content will be rejected).

Click here to reach the Access Connection website.



What can an Inmate Purchase through Commissary?

People who have never been to jail would be surprised by the large amount of candy, snacks, art supplies, playing cards, hygiene products and clothing that can be purchased through a jail's commissary. Some jails have several hundred different items.

The San Francisco County Jail # 5 Commissary Instructions and Information can be found here. If you need more information contact the jail by calling 650-266-7500.



Inmate Care Packages

You may purchase pre-packaged care packages for inmates. Items include snack foods, personal hygiene items and stationery items. Click here to view the packages and register an account if you wish to purchase one. The packages are sent directly to the inmate.



What is the Maximum Amount I can Deposit in an Inmate's Account?

There is no limit on how much money you can deposit to an inmate’s account online, however, there are service charges for deposits.

If you wish to deposit more than the maximum allowed for each transaction online, you can make additional deposits.  

If you are bringing the deposit to the jail you are limited to

 United States currency (coins not accepted).

Cashier’s checks, certified checks or money orders up to $100.00 dollars.

Checks issued by the California Department of Corrections and Rehabilitation.

Some checks issued by the federal, state or local governments.



Medical Copays, Jail Fees and other Inmate Expenses

Many jails debit (charge) an inmate's commissary accounts for medical visits, any medications including over-the-counter pain reliever, jail stay fees, restitution, etc.

Taking this into consideration when deciding how much to deposit will ensure the inmate gets the amount you wanted him to have after things are deducted.

A quick call to the San Francisco County Jail # 5 at 650-266-7500 will let you know how much is deducted from the books for each fee related to medical issues or other jail expenses.

Online you can find the medical fee information by going here, Other San Francisco County Jail # 5 fees can be determined by going here or calling 650-266-7500.



Important Tips

Call the San Francisco County Jail # 5 at 650-266-7500 and ask how you can view a commissary list. This gives you an idea of what things cost the inmate and you can make an informed decision regarding how much to deposit.

Not surprisingly much of an inmate's commissary money is used to purchase item's to pay gambling debts or purchase prescription medicine from another inmate. If your inmate is spending more than $3-4.00 a day on commissary items, you are paying for him or her to gamble or buy drugs.

Put your financial needs first and the inmate's second. Don't forget, the inmate is getting three free 2,000 calorie meals a day. The food may not be of the highest quality, but the commissary food is generally much less nutritious.

Click here to view the jail website for additional information.