Click here to register to schedule visits online.
Once registered, you can click here to schedule future visits.
Leave all belongings in the vehicle except for your ID and car keys. There are lockers available but there are not many and they fill up quickly.
Arrive at least 10 minutes before your scheduled visit and sign in.
Show your valid, government-issued photo ID.
Anyone over the age of 18, who isn't on parole or probation or a convicted felon and can produce a valid government-issued photo ID can be approved to visit an inmate in this jail.
It is a criminal offense for anyone with a past California felony conviction to be on the grounds of a penal institution without having permission of the watch commander.
In addition, if you are on any parole or probation from any state, it is important to get permission from your parole, probation officer prior to scheduling a visit to an inmate. Otherwise, you may be violated.
Jails limit the number of people that can visit an inmate to a maximum of three people. This includes any children who will be visiting.
Children under age 18 must be accompanied by the parent or legal guardian.
It is likely that the San Francisco County Jail # 5 will deny visitation to anyone with a past felony conviction regardless of probation/parole status. Call 650-266-7500 prior to arriving for the specific jail guideline regarding your legal status.
If you and the inmate are under a court order to have no contact with each other, your visit will be denied.
The San Francisco County Jail # 5 reserves the right to deny any person the right to enter the jail it chooses and for any reason.
San Francisco County Jail # 5 requires all visitors to register online prior to being able to visit an inmate. Click here to register to visit.
Carefully fill out the registration form. Incomplete registration is cause for denial.
Call 650-266-7500 to ask specific questions about the application.
Click here to go to the jail's website for more information about the application process.
Weekend and Holiday visiting is reserved by appointment only.
Call to sign-up the day before visiting between the hours of 11:00am and 6:00 pm at (650) 266-1730. County Jail 5 does not offer any same day, “walk-up” visiting.
If you are visiting from another state or traveling a great distance, San Francisco County Jail # 5 may allow you an extended visitation. Call 650-266-7500 to ask for special consideration.
Call 650-266-7500 or click here to view normal visiting hours and procedures for scheduling a visit.
The San Francisco County Jail # 5 staff will turn anyone away who is not dressed appropriately for a visit.
The best way to be sure the visit takes place is to dress as if you are meeting someone's grandmother for the first time.
Visitors must be fully and appropriately dressed with shoes. The following are NOT allowed:
Head Coverings (Exceptions will be made for religious head wear)
Transparent, spaghetti strap, strapless, halter, bare midriff, tank or “sling shorts” shirts or tops
Mini-skirt or shorts (must be as long as the bottom of the fingertips when arms are placed at a person’s side
Clothes related to gangs
Clothing that displays obscene or offensive language or drawings
Orange clothing that resembles custody-issued inmate clothing
Having undergarments visible to others
Visitors who violate the listed restrictions will be given an opportunity to correct the problem; however visiting time will not be extended. The Facility Watch Commander will have the final authority regarding appropriateness of an individual’s attire.
Call 650-266-7500 to ask specific questions about the San Francisco County Jail # 5 Visitation Dress Code guidelines or click here for complete instructions.
Jail visits are conducted in person behind plexi-glass.
Children must be accompanied by a parent or guardian and guardians must provide proof of their guardianship.
Leave all personal belongings, except for your state ID in your vehicle. A limited number of lockers are available in the lobby/visitation area.
Children must be monitored at all times or jail staff will end the visit early.
Bart provides a shuttle to and from the jail on Saturdays, Sundays and holidays at the following times.
Departs from the Civic Center/Muni Station to the jail at:
Departs from Balboa BART to the jail at:
San Bruno Jail Complex (After the visit)
2:30 PM Last Shuttle back to City
Where to catch the shuttle:
Civic Center BART/ Muni Station Stop: (Market St at 8th St): Bus loading zone on Market Street in front of the Trinity Plaza Apartments, across the street from the Orpheum Theatre.
Balboa Park Stop: Balboa Park Stop: (Geneva Ave., Loading Zone on South Platform Entrance)
Call 650-266-7500 or click here to go to the jail's official website for additional Rules regarding San Francisco County Jail # 5 visitation.
Many jails are implementing video visits. These visits are conducted via the Internet on computers, IPADS and Smart phones.
Video visits allow the visit to take place in the privacy of your own home. Some family members 'take their inmate with them' to church, the park, the doctor or anywhere else simply by signing in and bringing the device along.
Video visits save you from having to get your children ready, drive to the jail, wait in long lines and go through security checkpoints just to see the inmate.
Video visitation is slowly gaining favor with all jails in America as jail management realizes the financial savings and reduced security risks involved with remote visitation.
Click here to see if video visitation is now available at San Francisco County Jail # 5 – as well as to view the complete set of rules, the cost to you and how to get set up online.