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Collier County Jail - Naples Jail Center Inmate Phone Use


3301 Tamiami Trail East
Naples,
Florida
34112
Collier County
Inmate Info: 239-252-9515
Main Phone: 239-252-9500
The information below provides complete instructions regarding Collier County Jail - Naples Jail Center inmate phone use, how the jail phone system works, purchasing phone time online (where available), purchasing phone time over the phone online (where available), purchasing phone credits through commissary (where available) and setting up an account to reduce your cost of inmate phone calls from the Collier County Jail in Naples, Florida.

When available, the information below will explain how to communicate with your inmate using the jail's secure email message system.

Follow these instructions exactly to help ensure that your inmate has access to the jail phones and your communication costs are reduced as much as possible.

Can I Phone An Inmate At The Collier County Jail - Naples Jail Center?

No. Neither this jail nor any other jail allows you to directly phone an inmate.



Can I Leave A Message For An Inmate At Collier County Jail - Naples Jail Center?

No messages will be accepted for inmates at this facility. If there is an emergency, you should call the jail and the supervisor will determine if and how to get the information to the inmate.



How Does An Inmate Make A Phone Call From Collier County Jail - Naples Jail Center?

This jail has a contract with Global-Tel* Link for inmates to make calls.

Global Tel* Link

Global Tel* Link provides prepaid accounts, which give you the opportunity to accept calls from inmates on any phone that you attach to the account. Before you can accept the first call, you must open an account using the following steps.

To Open a My Account

Click here to register for an account.

Read and agree to the company’s terms of service.

Fill in required information including a valid email address.

Add the jail/prison to your account with the following steps.

Select a state from the drop down menu.

Click on the desired facility and hit next.  (You cannot complete your registration until this is done).

Hit the submit button. An activation email will be sent to the email you provided.

Go to email and click on activation link. You will be taken to the site again. Log in from there.

Click the sign up button and then add the phone number you wish to have associated with the account. This is the phone number that will receive calls from the inmate.

Choose whether to associate the address used for registration or a different address and input that address.

Choose which facility you wish the above entered phone number to be attached to. The next page will show you the phone number and facility that go together. You can repeat these steps to add additional phone numbers or facilities as needed.

To Add Funds

Click here to log in.

Click on the blue “Make a payment” link.

Select the phone number and facility from the drop down menu that you wish the money to be applied to.

Click add card and enter debit or credit card information-then press the close button. There is a $25 minimum deposit each time you fund the account. A service fee of $6.95 is deducted from each deposit you make.

On the page where you add your card information, you will be given the opportunity to sign up for automatic funding. If you choose this option, whenever your balance gets below $7.00 your credit/debit card will automatically be billed $25 or $50 depending on the amount you chose at sign-up. If you don’t wish to choose this option, simply add your credit card for a onetime payment at the top half of the page.

OFFENDER PHONE ACCOUNT

This is an account that you can fund for a specific inmate. Once it is funded, the inmate can use it to call anyone on the approved phone list, instead of being limited to one phone on the account. If you fund an Offender Phone Account, the inmate then owns the funding and you cannot retrieve it or limit his calls to any specific phone.

Click here to log in.

Choose “Offender Phone Account” on left side of page.

Choose the inmate from your offender list for whom you wish to fund an Offender Phone Account.

Only those housed at facilities that allow offender phone accounts to be funded through family and friends will appear on this list.

If no names appear, the facility does not allow family/friend Offender Phone Accounts. You can still set up a My Phone Account and have the inmate call you on a specified phone.

Input credit/debit card information and amount. There is a $25 minimum deposit required. A $7.95 service fee is deducted from each deposit you make.

Check information and amount and if correct, click submit. The funds will be available to the offender within minutes of your deposit going through.

Click here to view the Global Tel Link/Connect Network contact information.


Can An Inmate Use A Cell Phone While In Collier County Jail - Naples Jail Center?

No. Inmates are not allowed cell phones in Collier County Jail - Naples Jail Center, although getting access to a cell phone in jail has become more common.

In the state of Florida it is a felony for an inmate to possess a cell phone. If you are found to have helped get the phone to the inmate in any way, you can also be charged not only with that felony, but also charged with any crime the phone is used to commit.



Can I Communicate By Email With An Inmate?

This jail contracts with SmartMail.com so inmates can email back and forth with people outside the jail.

Click here to register an account for emailing your inmate.

You will fund the account at the site with a credit or debit card.

Once you send a connection request to the inmate of your choice, the inmate must respond before you can begin emailing each other.

Let your email know by letter or phone that you have set up the account so he or she can log-on and accept the request. Once it is accepted it does not need to be accepted for future email correspondence between the two of you.

You may send photos to the inmate in email, however, the same rules apply as for mailed photos.

Keep in mind that these emails are just like letters in that they are scanned for anything that could threaten the security of the jail or things that can be used against the inmate in his or her case or future cases.



Important Tips About Jail Phone Calls

Calls from inmates are a privilege. If you are found to be forwarding calls or having three-way calls, your phone privileges with inmates at the jail can be banned.

Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.

All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!

Click here to view the jail website for additional information. 
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