The information below provides complete instructions regarding Palm Beach County Main Detention Center inmate phone use, how the jail phone system works, purchasing phone time online (where available), purchasing phone time over the phone online (where available), purchasing phone credits through commissary (where available) and setting up an account to reduce your cost of inmate phone calls from the Palm Beach County Jail in West Palm Beach, Florida.
When available, the information below will explain how to communicate with your inmate using the jail's secure email message system.
Follow these instructions exactly to help ensure that your inmate has access to the jail phones and your communication costs are reduced as much as possible.
No. Neither this jail nor any other jail allows you to directly phone an inmate.
If there an emergency such as the death of an inmate’s immediate family member, you may call the jail and ask to speak to the watch commander.
Explain the situation and the watch commander will determine whether to schedule a special visit so you can tell the inmate, or to have the inmate told by jail staff/chaplain.
It will be decided on a case-by-case basis.
You might be asked to provide evidence of the emergency prior to the inmate being notified.
Inmates at this jail use commissary funds to pay for phone calls. The inmate has a PIN which is dialed before the outgoing call is placed. The automatic system checks to be sure the inmate has enough money on the books to pay for a 15 minute call. If so, the call goes through. If not the call does not go through and a recording announces there is not enough money in the inmate’s account to pay for the call.
Each call lasts a maximum of 15 minutes.
Inmates may also make traditional collect calls to anyone willing to accept and pay the charges to the phone company.
Collect calls must be made to a landline whereas, a call paid for from an inmate’s commissary fund can be made to cell phones or landlines.
The cost of calls varies depending on where the inmate is calling, whether the call is a traditional collect call or a commissary funded call and how long the call lasts.
No. Inmates are not allowed cell phones in Palm Beach County Main Detention Center, although getting access to a cell phone in jail has become more common.
Some states such as California have made it a criminal offense to use and possess a cell phone and will file additional charges when it can be connected to an inmate. Cell phones are most often smuggled into the jail and then sold to the inmates by jail staff.
If an inmate commits or attempts to commit a crime using a cell phone and it can be proven that you assisted in providing the cell phone to the inmate, you could face criminal charges.
A growing number of jails now offer email services to inmates and their families. This can save you time by letting you view your email from your smart phone, computer, or tablet, whenever you wish.
You don't have to deal with envelopes, stamps or the post office.
Inmates like it because the emails typically eliminate delayed mail runs so they can get your correspondence quickly and send responses immediately.
Jail staffs like it as it eliminates concerns about contraband entering the facility in envelopes and on paper. It also allows the jail to have an electronic record that can be called upon at any time.
Anything you or your inmate writes in an email service is put through a filtering program that looks for certain words related to criminal and/or gang activities.
There have been multiple cases in which emails between inmates and their friends or loved ones have been used as evidence in criminal court cases to convict them or to file new charges.
Call 561-688-4400 or click here to see if email services are being offered at this jail and if so, how to sign up you and your inmate.
If you were unable to find the information you were looking for on this page, call Palm Beach County Main Detention Center at 561-688-4400 and ask their policies on getting phone calls from your inmate.
Many jails and prisons are increasingly restricting the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.
Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.
If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.
Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.
All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Click here to view the jail website for additional information.