No. Neither this jail nor any other jail allows you to directly phone an inmate.
If there an emergency such as the death of an inmate’s immediate family member, you may call the jail and ask to speak to the watch commander.
Explain the situation and the watch commander will determine whether to schedule a special visit so you can tell the inmate, or to have the inmate told by jail staff/chaplain.
It will be decided on a case-by-case basis.
You might be asked to provide evidence of the emergency prior to the inmate being notified.
When an inmate is first arrested and being processed he or she has access to phones to make collect calls.
Once the inmate is assigned to the jail, he or she must purchase prepaid phone cards from commissary to use for calls.
Charges for each call will vary depending on whether it is local or long distance.
If you wish to help pay for the inmate’s calls, you may do so by putting money on the inmate’s account through TouchPay.com
Touch Pay System provides the following services to select correctional facilities nationwide.
- Commissary / Trust
- Inmate Self Release
- Release Card
To use the service you must open a free account.
Click here to register your new account.
Choose “click here to set up a new Touch Pay account”.
Enter required information
An email will be sent to the email address you provided and that email will contain a temporary password. Click on the link provided in the email to sign in using your temporary password and change it to one of your choosing.
Once signed in, choose a state from the dropdown menu.
Choose a county from the dropdown menu.
Select the service you wish to deposit funds for (commissary prepay phone or inmate phone account).
If you select phones, TouchPay will provide an ability to set an account up with the phone company the facility uses. The site will take you to the proper page to set the account up.
Fill in all required information.
You must click “agree to the fee” and enter credit/debit card information. Fees will be displayed before you submit the order. Fees vary depending on the amount you deposit and the phone service the facility uses.
At the bottom of the page you must authorize the charge from your credit/debit card charge.
Caution: If you attempt to place a three-way call with an inmate on the line or you forward a call to a number that does not have a paid account, the call will be disconnected and the money paid for that call will NOT be refunded.
Click here to sign in.
Choose commissary-inmate deposit etc.
Enter booking or ID number.
If you aren’t sure of the inmate’s ID number click the blue link labeled “search tool” and input first and last name of the inmate to get booking/ID number.
CAUTION: It is important that this number be correct, as putting money on the wrong inmate’s account will give that inmate the funds.
Put the inmate’s booking number in the appropriate box and click next.
Enter the amount you wish to send. (Limits for the facility will be listed).
Input credit/debit card information and agree to terms.
Click here to contact TouchPay.com
No. Inmates are not allowed cell phones in Allen County Confinement Center, although getting access to a cell phone in jail has become more common.
Some states such as California have made it a criminal offense to use and possess a cell phone and will file additional charges when it can be connected to an inmate. Cell phones are most often smuggled into the jail and then sold to the inmates by jail staff.
If you are found to have helped an inmate get a cell phone in jail, you could face criminal charges, especially if the phone was used to set up or commit a crime.
A growing number of jails now offer email services to inmates and their families. This can save you time by letting you view your email from your smart phone, computer, or tablet, whenever you wish.
You don't have to deal with envelopes, stamps or the post office.
Inmates like it because the emails typically eliminate delayed mail runs so they can get your correspondence quickly and send responses immediately.
Jail staffs like it as it eliminates concerns about contraband entering the facility in envelopes and on paper. It also allows the jail to have an electronic record that can be called upon at any time.
Anything you or your inmate writes in an email service is put through a filtering program that looks for certain words related to criminal and/or gang activities.
There have been multiple cases in which emails between inmates and their friends or loved ones have been used as evidence in criminal court cases to convict them or to file new charges.
Call 260-449-7107 or click here to see if email services are being offered at this jail and if so, how to sign up you and your inmate.
Phones are available to inmates from 7 a.m. to 9 p.m.
Inmates under disciplinary classification are not allowed to make calls.
Remember that all calls are recorded and randomly listened to by security staff. If you discuss something about your inmate’s case, it can be used against the inmate in court. In addition, if you discuss anything that threatens the security of the jail, other inmates or the public you could lose your privileges to receive calls from the jail.
If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.
Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.
All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Click here to view the jail website for additional information.