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How an Inmate Makes a Phone Call to You or Others from Hancock County Jail

To set up a phone account so that your inmate can call you from Hancock County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Hancock County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.


 

How do Inmates in Hancock County Jail Make Phone Calls?

To receive phone calls from inmates in Hancock County, or to assist them in making phone calls to other people, follow these steps:

  • Register with CTEL, the phone system Hancock County inmates must use.
  • Open an account, 
  • Fund your acount,
  • Find, and then sync with your inmate.

Rates

  • Rates cannot exceed $0.21 per minute for regular calls and $0.25 per minute for collect calls.
  • The minimum billable duration is one minute.
  • Billable time is measured and rounded to the next higher full minute. 
  • Phone calls are terminated if the called party does not accept the call charges.
  • Customers are not billed for a 'no response'. 

Transaction Fees:

  • If paying through the Customer Portal Website: $3.00 per transaction
  • If paying with the assistance of a live operator: $5.95 per transaction

Minimum Deposit Amount
There is a $25.00 minimum for the first deposit.

Customer Service
Monday - Friday 8-5 PM CST
800-583-9683 
Email: [email protected]

For full information about using CTEL to communicate by phone with your Hancock County inmate, visit our Inmate Phone Page. You will find information about Inmate Phone schedules, rates, rules, policies, and tips. Please note that all of your phone calls will be recorderd and any information about your inmate's case that you speak about could be used against him in court. 


 

How to Send a Carepack Commissary Package Directly to an Inmate in Hancock County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Hancock County Jail follow these steps:

  • Go to JailATM, choose Illinois, then choose Hancock County Jail
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate, and then you will be prompted to Register with them to open an account.
  • Select the products you want shipped to them at Hancock County Jail, and then input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Hancock County at any one time.
  • If you need to phone customer support, call 877-810-0914

For all information, tips and available items for shipping Commissary packages or sending money to an inmate in Hancock County Jail check out our Commissary Instructions Page for Hancock County.


 

How to Deposit Money Online for an Inmate in Hancock County

To deposit money online for an inmate in Hancock County Jail follow these steps:

  • Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in Hancock County.
  • After registering and signing in, select 'Send Money Now'.
  • Choose Illinois, then choose Hancock County Jail
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate.
  • Input an amount to deposit to your inmate in Hancock County Jail, and then input your payment method. 
  • NOTE: There may be a limit on how much money you can send your inmate in Hancock County at any one time.
  • If you need to phone customer support, call 877-810-0914.

For all information, tips and procedures for sending money to an inmate in Hancock County Jail, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Hancock County.