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Kent County Jail & Correctional Facility Inmate Phone Use

703 Ball Avenue NE
Grand Rapids,
Kent County
Inmate Info: 616-632-6300
Main Phone: 616-632-6300
Beds: 1300
The information below provides complete instructions regarding Kent County Jail & Correctional Facility inmate phone use, how the jail phone system works, purchasing phone time online (where available), purchasing phone time over the phone online (where available), purchasing phone credits through commissary (where available) and setting up an account to reduce your cost of inmate phone calls from the Kent County Jail in Grand Rapids, Michigan.

When available, the information below will explain how to communicate with your inmate using the jail's secure email message system.

Follow these instructions exactly to help ensure that your inmate has access to the jail phones and your communication costs are reduced as much as possible.

Can I Phone An Inmate At The Kent County Jail & Correctional Facility?

No. Neither this jail nor any other jail allows you to directly phone an inmate.

Can I Leave A Message For An Inmate At Kent County Jail & Correctional Facility?

Most jails only allow you to leave a message for an inmate in case of a serious emergency such as a death in the family.

Other than for a family emergency, the only way to communicate with an inmate is by them phoning you, leaving you an email message using the jail's secure (and closely monitored) electronic message system, mail or during a visit.

Many jails are now contracting with a third party service (for a fee) which allows you to leave a recorded phone message for an inmate.

To see if the Kent County Jail & Correctional Facility has this service, go here or call 616-632-6300.

How Does An Inmate Make A Phone Call From Kent County Jail & Correctional Facility?

Collect Calls

Inmates at this facility are able to make collect calls to anyone willing to accept and pay the charges.

Exception: If there is a no contact order in place, the inmate should not call the number to that person. The jail can block the number so the inmate will not be able to call it.

Some phone companies block all calls from penal facilities.

Your phone company might require a deposit from you before you are able to accept collect calls.

Can An Inmate Use A Cell Phone While In Kent County Jail & Correctional Facility?

No. Inmates are not allowed cell phones in Kent County Jail & Correctional Facility, although getting access to a cell phone in jail has become more common.

In some states the possession of a cell phone in a penal facility is a criminal offense. If caught trying to get one to an inmate, you can be charged with a crime. If the inmate is found to have one in his or her possession, the inmate can be charged with a crime as well as moved to another facility and banned from having you visit.

Can I Communicate By Email With An Inmate?

A growing number of jails now offer email services to inmates and their families. This can save you time by letting you view your email from your smart phone, computer, or tablet, whenever you wish.

You don't have to deal with envelopes, stamps or the post office.

Inmates like it because the emails typically eliminate delayed mail runs so they can get your correspondence quickly and send responses immediately.

Jail staffs like it as it eliminates concerns about contraband entering the facility in envelopes and on paper. It also allows the jail to have an electronic record that can be called upon at any time.

Anything you or your inmate writes in an email service is put through a filtering program that looks for certain words related to criminal and/or gang activities.

There have been multiple cases in which emails between inmates and their friends or loved ones have been used as evidence in criminal court cases to convict them or to file new charges.

Call 616-632-6300 or click here to see if email services are being offered at this jail and if so, how to sign up you and your inmate.

Important Tips About Jail Phone Calls

If you were unable to find the information you were looking for on this page, call Kent County Jail & Correctional Facility at 616-632-6300 and ask their policies on getting phone calls from your inmate.

Inmates have access to telephones from 8:00 a.m. to 10:00 p.m., seven days a week.
Exception: If the jail is on lockdown or your inmate has lost phone privileges due to behavior or other issues, phone calls will not be allowed.

Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.

If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.

Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.

All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!

Click here to view the jail website for additional information. 

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