The information below provides complete instructions regarding the Henderson Detention Center Inmate Accounts and Deposits, Commissary Information, Depositing Money Online (where available), Mailing Inmate Money or Care Packages to the jail in Henderson, Nevada.
Follow these instructions exactly to help ensure that your inmate has access to commissary, and in some cases medical and bail money, as soon as possible.
Since inmates are not allowed to possess cash money while in custody in the Henderson Detention Center, the jail maintains a 'bank account' for the inmate to purchase products and services from their commissary (canteen) store.
Commissary funds allow inmates to purchase items such as personal hygiene products, snacks and stationery supplies from the jail store.
Inmates can use money from their account to purchase phone time credits or prepaid phone cards in order to make outside phone calls to friends and family members.
Many jails also allow an inmate to bail himself out of jail if he has the funds in his account. The bail amount is typically 10-15% of the bond amount set by the court.
Inmate accounts are also used to pay the co-payment for medication and visits to the jail's medical clinic should they become ill.
Anybody can contribute to an inmate's books or commissary fund as long as there isn't a no-contact order in place.
Because of the ability for family members and friends to deposit money online using a credit or debit card, jail inmates can now receive funds from anywhere in the world.
There are usually four choices for putting money on an inmate's books:
Dropping Money at the Jail
There are kiosks available in the jail lobby seven days a week from:
8:00 am to noon
1:00 pm to 5:00 pm
You may deposit cash or use a debit/credit card. If depositing cash, bring the exact amount you wish to deposit. The kiosk machine does not give change.
The jail contracts with mycarepack.com to process online deposits to inmate accounts.
You will need the inmate’s first and last name and inmate number. Click here to get that information.
PLEASE NOTE: Once deposit has been posted to an inmate's account it is non-refundable.
To set up an account click here
MyCarePack.com provides care packages to inmates. The site provides packages choices that comply with the specific facilities rules and limits.
To determine whether MyCarePack.com services the specific jail or prison that houses your inmate:
Click here to go to the home page
Select state from the dropdown menu
Scroll to find facility from the next drop down menu.
You can make purchases without having an account set up, but setting up an account allows you to track your orders, view what you have purchased in the past and keeps track of which inmates you have sent packages to. Registration is free. To set up an account click here.
Step One: Provide your name, address, phone number and email in the appropriate boxes.
Step Two: Read and agree to terms of service.
Step Three: Hit Save.
MyCarePack.com accepts MasterCard and Visa payments.
Advantages to using MyCarePack.com include:
The ability to place an order any time of the day or night.
Knowing when it will be delivered. (The site provides facility specific information about deliveries and limits).
By choosing the pack to send, you know what the inmate is getting.
To order a care package:
Go to the home page by clicking here.
Select the appropriate state from the drop down menu.
Select the appropriate facility from the next drop down menu.
Click on the “enter” button
Choose what category package you wish to send. (Category choices are on the left side of the page).
Select the items you wish to buy and send to the inmate and place in “add to cart”.
If you see an inmate ID picture in lower left corner of page, click it to type in inmate first and last name and locate the inmate number.
Go to checkout and provide your credit/debit card number and submit for payment.
Save your confirmation number so you can track the package.
Tracking Your Order
You can track orders you purchase at MyCarePack.com by clicking here and entering the order confirmation number in upper right hand corner of the screen.
View Your Order History
From the homepage, log-in then press the “Order history” in top right corner of screen.
Things to Know
If you accidentally provide the wrong inmate ID number and another inmate happens to have the ID you used, that inmate will get the package. MyCarePack.com will not refund the money. Be sure of the ID number before completing an order. (If you are unsure and the site does not provide it, ask the inmate what it is when he calls or writes).
You are allowed to send one package per week to each inmate.
If an inmate is prohibited from having certain items, MyCarePack.com will refund the amount of that item back to your card. This refund typically appears five to seven business days later.
If an item is not available the company tries to match it with a similar item. If one cannot be found your card is refunded the amount of that item. You are not given the choice between a substitute item and a refund for the item.
Prepaid debit cards might be rejected because an address has to match up before the order can go through. Many pre-paid cards do not require an address on file, therefore MyCarePack.com’s anti-fraud steps might reject the card due to invalid address.
Do not use spaces or dashes when entering your credit/debit card number.
Each facility details spending and account limits. The button is in lower left area of the page after you select the facility and press “Enter”. If you don’t comply with the stated limits your order will be rejected.
You will notice a $1.00 pending charge on your statement. This charge is used to verify the pre-authorizing of the card and will not actually be withdrawn from the account. It will be released back to the account a few days after it happens.
Inmates typically receive their care packages two to seven days after they are purchased.
Contact information to MyCarePack.com:
Canteen of Fresno
527 L Street
Fresno, CA 93721
This jail does not accept mailed deposits for inmate accounts. Any money order, check etc. mailed for that purpose will either be returned to sender or will be placed in the inmate’s property or given to the inmate upon release.
You may make your deposit to an inmate’s account by phone. Call 1-866-394-0490 to reach mycarepack.com to make a phone deposit.
People who have never been to jail would be surprised by the large amount of candy, snacks, art supplies, playing cards, hygiene products and clothing that can be purchased through a jail's commissary. Some jails have several hundred different items.
The Henderson Detention Center Commissary Instructions and Information can be found here. If you need more information contact the jail by calling (702) 267-5245.
Some jails have contract agreements with third party Commissary companies that ship predetermined Care Packages of candy and snacks.
These can be ordered by you online and are delivered directly to the inmate.
There is no limit to the amount of money you can deposit to an inmate’s account, but there are limits to how much individual deposits can be for the fee charged by the kiosk and mycarepack.com. If you wish to deposit more, you can make additional deposits and pay the fees.
Call Henderson Detention Center at (702) 267-5245 or click here to learn the Inmate Account deposit limits and other rules regarding depositing money on an inmate's books.
Many jails debit (charge) an inmate's commissary accounts for medical visits, any medications including over-the-counter pain reliever, jail stay fees, restitution, etc.
Taking this into consideration when deciding how much to deposit will ensure the inmate gets the amount you wanted him to have after things are deducted.
A quick call to the Henderson Detention Center at (702) 267-5245 will let you know how much is deducted from the books for each fee related to medical issues or other jail expenses.
Online you can find the medical fee information by going here, Other Henderson Detention Center fees can be determined by going here or calling (702) 267-5245.
This jail will not process any mailed deposits. Don’t waste your money trying to send one in.
Call the Henderson Detention Center at (702) 267-5245 and ask how you can view a commissary list. This gives you an idea of what things cost the inmate and you can make an informed decision regarding how much to deposit.
Not surprisingly much of an inmate's commissary money is used to purchase item's to pay gambling debts or purchase prescription medicine from another inmate. If your inmate is spending more than $3-4.00 a day on commissary items, you are paying for him or her to gamble or buy drugs.
Put your financial needs first and the inmate's second. Don't forget, the inmate is getting three free 2,000 calorie meals a day. The food may not be of the highest quality, but the commissary food is generally much less nutritious.
Click here to view the jail website for additional information.