New Hanover County Detention Facility

New Hanover County Detention Facility Information

The New Hanover County Detention Facility is a 673 bed jail in the city of Castle Hayne, New Hanover County, North Carolina.

This page provides information on how to search for an inmate in the official jail roster, or by calling the facility at 910-798-4200, directions to the facility, and inmate services such as the visitation schedule and policies, funding an inmate's account, mailing them a letter, receiving phone calls from an inmate, voicemail, emailing and texting, tablet rentals, bail bond instructions, and commissary purchases.

Phone: 910-798-4200

Physical Address:
3950 Juvenile Center Rd.
Castle Hayne, NC 28429

Mailing Address (personal mail):
(Inmate's Name)
New Hanover County Detention Facility
3950 Juvenile Center Road
Castle Hayne, NC 28429

Mailing Address (legal mail or subscriptions):
(Inmate's Name)
New Hanover County Detention Facility
3950 Juvenile Center Road
Castle Hayne, NC 28429

Other Jails and Prisons

How Do You Find Someone in the New Hanover County Detention Facility?

To search for an inmate in the New Hanover County Detention Facility, review their criminal charges, the amount of their bond, when they can get visits, or even view their mugshot, go to the Official Jail Inmate Roster, or call the jail at 910-798-4200 for the information you are looking for. You can also look up an offender's Criminal Court Case information online, including the daily court dockets for New Hanover County.

New Hanover County Detention Facility Inmate Search

The New Hanover County Detention Facility maintains an average of 673 offenders in custody on any given day. The New Hanover County Detention Facility has a monthly turnover of 40% of their inmate population, another 30% turnover every 90 days, another 20% every six months, and approximately 10% stay incarcerated between six and twelve months. Every year New Hanover County law enforcement agencies arrest and detain approximately 13,820 offenders.

The following charts of New Hanover County inmate population demographics are updated daily. The information shown is for today. For research purposes we have broken down the inmates by sex, age, ethnicity, and criminal charges.

The information is compiled from the New Hanover County Corrections Department, the state of North Carolina Department of Corrections, as well as the United States Department of Justice and Census Bureau records. It represents every person in custody in New Hanover County.

For complete information on how to get directions, bond, visit, mail, send and receive email and texts, receive phone calls, and send money or commissary to an inmate, find arrest information for New Hanover County and other counties surrounding this one, scroll down this page. We have a section for each.

We also provide photos of the jail that we have collected over the years.

For a collection of over 20 additional graphs and charts of the demographic and criminal arrest information of the inmates in New Hanover County and North Carolina state prisons, click the button below.
New Hanover County INMATE DEMOGRAPHICS

New Hanover County Inmate Race & Ethnicity - 3/28/2024

Race Inmates % Total
White 376 69.37%
Black 119 21.96%
Hispanic or Latino 47 8.67%
American Indian/Native Alaskan 0 0.00%
Asian 0 0.00%
Pacific Islander/Native Hawaiian 0 0.00%
Other 0 0.00%
Total 542 100.0%
Demographic, Crime and Inmate data is compiled from public reports provided by the New Hanover County Sheriff’s Department, North Carolina Corrections, United States Department of Justice, Federal Bureau of Investigation and the United States Census Bureau.

New Hanover County Inmate Criminal Charges - 3/28/2024

(many inmates have multiple charges)

Charge Inmates % Total
Felony (3rd Degree) 180 33.21%
Felony (2rd Degree) 95 17.53%
Felony (1st Degree) 0 0.00%
State Jail Felony 44 8.12%
Felony (Uncategorized) 66 12.18%
Misdemeanor (Class A) 157 28.97%
Misdemeanor (Class C) 0 0.00%
Holds 0 0.00%
Uncategorized 0 0.00%
Demographic, Crime and Inmate data is compiled from public reports provided by the New Hanover County Sheriff’s Department, North Carolina Corrections, United States Department of Justice, Federal Bureau of Investigation and the United States Census Bureau.

New Hanover County Inmate Sex - 3/28/2024

Sex Inmates % Total
Male 487 89.85%
Female 55 10.15%
Total 542 100.0%
Demographic, Crime and Inmate data is compiled from public reports provided by the New Hanover County Sheriff’s Department, North Carolina Corrections, United States Department of Justice, Federal Bureau of Investigation and the United States Census Bureau.

New Hanover County Inmate Age - 3/28/2024

Age Inmates % Total
Under 18 4 0.74%
18-20 33 6.09%
21-24 54 9.96%
25-30 100 18.45%
31-35 101 18.63%
36-40 104 19.19%
41-45 70 12.92%
46-50 27 4.98%
51-55 21 3.87%
56-60 17 3.14%
61-65 6 1.11%
66-75 5 0.92%
76-85 0 0.00%
Total 542 100.0%
Demographic, Crime and Inmate data is compiled from public reports provided by the New Hanover County Sheriff’s Department, North Carolina Corrections, United States Department of Justice, Federal Bureau of Investigation and the United States Census Bureau.
⇓ Learn more ⇓ Show less
About the New Hanover County Detention Facility

INTERESTING FACTS about the New Hanover County Jail: In addition to the inmate area, there is a medical section that includes the jail’s doctor and dentist offices. The inmate population averages 569 inmates daily, although they have enough beds for 673 inmates. Several years ago the county spent $5,380,00 to purchase 97.82 acres of land directly adjacent to the current detention center for a possible expansion to 1,000 beds, but for some reason, most likely lack of funds, it was never built.

Visitation with inmates can be done in person, by video using screens at the jail, and by video remotely. Each of the schedules are detailed in the visitattion schedule below.

VISIT YOUR LOVED ONE  

Providing emotional support for someone who is incarcerated at the New Hanover County Detention Facility is critical to their well-being. Even short visits via remote visitation can be critical for them in getting through the ordeal of being incarcerated. They may have medical needs to inform you of, or they may have complaints about the way they are being treated by the New Hanover County Detention Facility staff. Remote Visitation, in the comfort of your own home is available the New Hanover County Detention Facility. 

See information below for how to register for an account for remote video visitation.

You must submit a picture and government photo ID for facility approval prior to visiting someone in our facility.

If you are doing in person visitation, visitors are subject to search. Dress appropriately. If too much skin is showing, you may be refused visitation rights.

COMMISSARY

Help your friend or loved one get through this difficult time by adding funds for them to get items in the commissary. Note: You must have the inmate's ID number in order to add money to an account in the kiosk of the lobby. They are responsible for purchasing their own items, although New Hanover County Detention Facility uses a service that allows you to purchase them snacks and hygeine products that will be shipped directly to the jail. CASH and CREDIT CARDS ONLY in the lobby! Posts immediately for use. See other ways to deposit commissary below. Cash is available immediately but money orders may take longer to post.

Deposit money online with a debit or credit card by registering with an account. See details below in the Commissary section.

PHONE CALLS AND TABLETS

Money to friends and loved ones may also be used for them to have time for phone calls or time on a tablet for entertainment or educational purposes to better themselves during this time. See the sections below that deal with phone calls.

MAIL

Please include the inmates name and ID number if you have it.

Mail personal mail to:

(Inmate's Name)
New Hanover County Detention Facility
3950 Juvenile Center Road
Castle Hayne, NC 28429

Inmates do NOT have the right to send mail to one another!

DO NOT SEND lewd photos. All mail will be inspected by authorities and contraband seized.

Books or magazines may be sent if only from a publisher such as direct mailed from Amazon.

Use this address for books and magazines, and when mailing a money order for an inmate's account:

(Inmate's Name)
New Hanover County Detention Facility
3950 Juvenile Center Road
Castle Hayne, NC 28429

⇓ Learn more ⇓ Show less
Recent Bookings & Arrests

How do I find out if someone has been arrested and booked into the New Hanover County Detention Facility?

To find out if someone you know has been recently arrested and booked into the New Hanover County Detention Facility, call the jail’s booking line at 910-798-4200.

There may be an automated method of looking them up by their name over the phone, or you may be directed to speak to someone at the jail. Sometimes the jail staff may ask you the offender’s date of birth to ensure privacy of the offender’s status.

Keep in mind that after an arrest, the information on an offender may not be publicly available for several hours.

If you don’t want to check up on an offender by calling the jail, you can also try looking up people recently booked online.

New Hanover County Detention Facility Booking Roster

What happens during booking in New Hanover County?

After being arrested and taken into custody, and after being read their Miranda Rights, an offender will next be transported to the local police or department or the Sheriff’s Department in New Hanover County for booking.

Booking is very involved and requires multiple steps in the process, however, keep in mind that most attorneys will advise that an offender remain silent and not offer any additional information about the crime they have been arrested for because anything they do say may be recorded and may very well be used against them in court.

What is the booking process like at the New Hanover County Detention Facility?

Booking includes having their photo (mugshot) and fingerprints taken, as well as being asked a lot of questions about their personal history and state of mind. If it’s a serious felony, their DNA may also be taken. They will also be checked for warrants in New Hanover County and other North Carolina and USA jurisdictions.

If the offender was arrested for a DUI offense, and has refused a breathalyzer test, they may also be forced to have blood drawn by a doctor or nurse.

It is also very likely that the offender will undergo a humiliating full body search while in the nude. This includes bending over, spreading their cheeks in the direction of an officer, and coughing. They will also be walked through a metal detector or x-ray machine, like those used at an airport.

What kind of questions are asked during booking?

The arresting jurisdiction will ask about gang affiliations, tattoos, medical conditions, prescribed medication they are taking, recreational drugs they are on or addicted to, allergies, if they are suicidal, and other relevant information that will help with determining their cell assignment and special needs.

What happens to an offender’s personal property during booking?

During the arrest and booking process an offender will also have all their personal property confiscated and held for either their release from jail, or with the offender’s approval, released to a friend or family member.

Personal property includes the clothing they are wearing, money, wallets, purses, cell phones, jewelry, body rings, earrings, watches, and even glasses if they are deemed a security risk. If they are allowed to keep their shoes or sneakers, the laces are removed.

What happens after booking?

At this point the offender will be allowed to make a free phone call to a person of their choice to notify them of their arrest, and/or arrange a bond or bail for their release.

If the offender is being detained and housed while awaiting arraignment, the New Hanover County Detention Facility will provide a jail garment and slip-on shoes, a blanket, sheets, soap, toothbrush, toothpaste, and a towel.

Often, before they are dressed in the jail outfit and brought to their housing location, they will be forced to take a shower and undergo a disinfectant treatment for body and hair lice, scabies or other pests that may be residing on their person.

How long does the New Hanover County Detention Facility Booking process take?

Booking can take anywhere from an hour to 24 hours or more. It all depends on the number of people that are awaiting processing, the number of staff on duty at the time, and the behavior of the offender.

If the offender is heavily intoxicated and/or violent, the Booking Officer may decide to stick the offender in a holding cell for several hours until they become more manageable.

⇓ Learn more ⇓ Show less
Directions / Map to the New Hanover County Detention Facility
Inmate Bail and Bonding

The New Hanover County Sheriff recommends that you use a bail bond agent licensed to do business in New Hanover County.

  • You can pay a cash bond yourself, or use your home in New Hanover County, or in some cases the state of North Carolina, but the benefit of using a bail bond agent is that they take responsibility for making sure the inmate shows up for court in New Hanover County, and if they don't, then they take the financial responsibility.
  • The typical fee for a bond will be between 10-20% of the bail amount; usually 15%.  So if an offender has a bail of $10,000.00, their bond will be $1500.00.

Call 910-798-4200 to find out the exact bond (plus other fees) amount, or look it up online by looking up the information on the New Hanover County inmate locator.

New Hanover County Bail Bond Information

Because New Hanover County and North Carolina can change their bail bond procedures, it is always best to call either the New Hanover County Detention Facility at 910-798-4200, or the court in the jurisdiction (i.e. Municipal Court, District Court, etc.) where the offender was charged, and do this right after an arrestee has been booked. 

Ask the staff at the New Hanover County Detention Facility or the New Hanover County Court Clerk these specific questions:

  1. Is the defendant eligible for bail or a bond?
  2. How much will the bail or bond be, and what are the additional fees?
  3. Where do I go to pay it?
  4. Are there any days or times of the day or night when I cannot post bail?
  5. What types of payment are allowed? Cash? Money order? Credit card? What types of credit cards? Property or other collateral? Surety bonds?
  6. Do I have to use a bail or bond agent?

If you feel the bail is too high and you wish to get it reduced, contact a lawyer or the defendant's public defender and get them to look into what they can do to get a bail reduction. The sooner you get working on this the quicker you will get your loved one released. 

This entire process will go smoother and faster with a criminal attorney or bail agent handling it for you.

Learn even more ⇓ Learn more ⇓ Show less
Inmate Visitation

How Do You Visit an Inmate in the New Hanover County Detention Facility? What is the Schedule?

New Hanover County Detention Facility IN-PERSON Visitation

3950 Juvenile Center Rd.
Castle Hayne, NC 28429
910-798-4200

  • Due to the size of the inmate population, visitation is allowed by appointment only and must be scheduled by the inmate. 

  • Each visit is 45 minutes
  • Only two Inmates will be allowed to visit at each visitation time.
  • Only One visitor per visit for Housing Units: F, H, J, K, L, M, N, and S
  • Only one visit will be allowed per week, per Inmate
  • No one under the age of 18 will be allowed in the visitation rooms
  • Each visitor will need to keep 6 feet distance from each other
  • ALL visitors will be required to wear a face mask when in proximity to another person or moving from one location to another
  • Housing Units Q, R, and T will only be allowed one visitor per time slot due to smaller visitation rooms

IN-PERSON VISITATION SCHEDULE

DAY TIMES
SUNDAY 1:00PM, 2:00PM,
3:00PM, 7:00PM,
8:00PM, 9:00PM
MONDAY 1:00PM, 2:00PM,
3:00PM, 7:00PM,
8:00PM, 9:00PM
TUESDAY 1:00PM, 2:00PM,
3:00PM, 7:00PM,
8:00PM, 9:00PM
WEDNESDAY 1:00PM, 2:00PM,
3:00PM, 7:00PM,
8:00PM, 9:00PM
THURSDAY 1:00PM, 2:00PM,
3:00PM, 7:00PM,
8:00PM, 9:00PM
FRIDAY 1:00PM, 2:00PM,
3:00PM, 7:00PM,
8:00PM, 9:00PM
SATURDAY 1:00PM, 2:00PM,
3:00PM, 7:00PM,
8:00PM, 9:00PM


New Hanover County Detention Facility ON-SITE (at the jail) VIDEO VISITATION SCHEDULE

3950 Juvenile Center Rd.
Castle Hayne, NC 28429
910-798-4200

  • On-site Visits are free
  • A maximum of 2 guests are allowed per an On-site video session. A 3rd guest is allowed if it is a child and no more than 6 years old.
  • All visits must be made at least 24 hours in advance.
  • Two on-site visits per week maximum.

ON-SITE VIDEO VISITATION

DAY TIME
SUNDAY 1:00 PM - 4:00 PM
7:00 PM - 10:00 PM
MONDAY 1:00 PM - 4:00 PM
7:00 PM - 10:00 PM
TUESDAY 1:00 PM - 4:00 PM
7:00 PM - 10:00 PM
WEDNESDAY 1:00 PM - 4:00 PM
7:00 PM - 10:00 PM
THURSDAY 1:00 PM - 4:00 PM
7:00 PM - 10:00 PM
FRIDAY 1:00 PM - 4:00 PM
7:00 PM - 10:00 PM
SATURDAY 1:00 PM - 4:00 PM
7:00 PM - 10:00 PM

New Hanover County Detention Facility REMOTE (at home) VIDEO VISITATION SCHEDULE

  • Remote Visits cost $9.95 for a 20 minute visit
  • All visits must be scheduled at least 24 hours in advance.
DAY TIME
SUNDAY 7:00 AM - 11:00 AM
12:30 PM - 4:30 PM
7:30 PM - 11:30 PM
MONDAY 7:00 AM - 11:00 AM
12:30 PM - 4:30 PM
7:30 PM - 11:30 PM
TUESDAY 7:00 AM - 11:00 AM
12:30 PM - 4:30 PM
7:30 PM - 11:30 PM
WEDNESDAY 7:00 AM - 11:00 AM
12:30 PM - 4:30 PM
7:30 PM - 11:30 PM
THURSDAY 7:00 AM - 11:00 AM
12:30 PM - 4:30 PM
7:30 PM - 11:30 PM
FRIDAY 7:00 AM - 11:00 AM
12:30 PM - 4:30 PM
7:30 PM - 11:30 PM
SATURDAY 7:00 AM - 11:00 AM
12:30 PM - 4:30 PM
7:30 PM - 11:30 PM

New Hanover County Detention Facility uses Securus Video Connect for Remote Inmate Video Visitation. 



Video Visitation allows 'approved' friends, family members, attorneys and clergy of an inmate to connect with them using their computer, Securus Video Visitation app, or ‘on-site’ kiosk. 

Steps:
Register and/or log in.
Select the facility of your inmate.
Review the days, available hours and the cost of remote and on-site visits.
Schedule your visit.

What is the Cost of a Remote Video Visit?
Costs vary and are subject to change, but generally visits range from $5.00 to $15.00 for a 15 to 30 minute online or on-site video visit.

How do you know if your Inmate will be available during the time you schedule?
The Securus system knows the times that New Hanover County Detention Facility inmates are available for remote video visits.
It will not allow you to schedule a visit with your inmate if they are not available or the video visitation kiosk(s) in the jail are booked already.
Once you schedule a visit with your inmate they will be notified of the date and time of the visit.

Important Tips:
Your entire visit is being monitored and recorded. Do not say or do anything that you would not want being replayed in court.
You should schedule your visit, in advance, at a time that works best for you.
For best sound quality, use earbuds or headsets.

Quick & Easy Access to Important Information & Help:
Phone: 972-734-1111 or 877-578-3658
Video Tutorial on Registering for Securus Video Visits.
Frequently Asked Questions.
New Hanover County Detention Facility Pricing.
Securus Contact Information.
iphone app
Android app

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about New Hanover County Detention Facility’s Inmate Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 910-798-4200 for further assistance.

Learn even more ⇓ Learn more ⇓ Show less
Remote Video Visitation

Can I Use My Computer or Phone to Have a Remote Video Visit with an Inmate in the New Hanover County Detention Facility?

New Hanover County Detention Facility REMOTE (at home) VIDEO VISITATION SCHEDULE

  • Remote Visits cost $9.95 for a 20 minute visit
  • All visits must be scheduled at least 24 hours in advance.
DAY TIME
SUNDAY 7:00 AM - 11:00 AM
12:30 PM - 4:30 PM
7:30 PM - 11:30 PM
MONDAY 7:00 AM - 11:00 AM
12:30 PM - 4:30 PM
7:30 PM - 11:30 PM
TUESDAY 7:00 AM - 11:00 AM
12:30 PM - 4:30 PM
7:30 PM - 11:30 PM
WEDNESDAY 7:00 AM - 11:00 AM
12:30 PM - 4:30 PM
7:30 PM - 11:30 PM
THURSDAY 7:00 AM - 11:00 AM
12:30 PM - 4:30 PM
7:30 PM - 11:30 PM
FRIDAY 7:00 AM - 11:00 AM
12:30 PM - 4:30 PM
7:30 PM - 11:30 PM
SATURDAY 7:00 AM - 11:00 AM
12:30 PM - 4:30 PM
7:30 PM - 11:30 PM

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about New Hanover County Detention Facility’s Video Remote Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 910-798-4200 for further assistance.

Learn even more ⇓ Learn more ⇓ Show less
Inmate Money Accounts

How Do You Deposit Money for an Inmate in the New Hanover County Detention Facility?

There are four options for putting money on an inmate's books:



Option 1 - Dropping Money at the Jail
Bring money to the jail in person. 
Either the jail personnel will process the Inmate Account payment (if it's a money order) or you will use a self-serve kiosk in the lobbies that accepts cash, debit or credit cards.



Option 2 - Deposit Inmate Money Online
New Hanover County Detention Facility and others often use a private company to process all online deposits to an inmate's account. The company charges you a small fee for doing so, but the fee probably isn't as much as gas and parking would cost to take it to the jail in person.



Option 3 - Mail the Inmate Deposit to the Jail
Mailing a deposit takes more time to process than the other methods but can be done if you live too far away to bring it in person and you don't have a debit/credit card for online deposits. Never send cash. Always send a Money Order from the US Post Office, a reputable bank or Western Union.
Make the Money Order out to the inmate's name and put their Inmate ID# in memo section of the Money Order.



(Inmate's Name)
New Hanover County Detention Facility
3950 Juvenile Center Road
Castle Hayne, NC 28429



Option 4 - Make an Inmate Deposit over the Phone by calling 800-822-9388

How to Deposit Money Online for an inmate in New Hanover County Detention Facility

New Hanover County Detention Facility uses McDaniel Supply Company for their inmate commissary. 

McDaniel Supply operates the JailPackStore website so you can order online using a credit or debit card. They will send the money to your inmate at New Hanover County Detention Facility.

JailPackStore has a very cumbersome website that requires you to: 

1. register,
2. add a credit or debit card, and then
3. locate your inmate, before you can even deposit funds.

Maximum Deposit -  $300

Fee to Deposit Money using a credit or debit card - 

  • $3.95 to deposit $10.00 - 25.00
  • $6.95 to deposit $25.01 - 100.00
  • $8.95 to deposit $100.01 - 200.00
  • $10.95 to deposit $200.01 to 300.00

Any money that you deposit and don't immediately send will be held as a credit on your account for future disbursement or spend.

For full instructions on how to deposit money to your inmate online, what the fees are, and how to save money doing it this way, check out our inmate money page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about New Hanover County Detention Facility’s Inmate Money and Trust Fund Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 910-798-4200 for further assistance.

Learn even more ⇓ Learn more ⇓ Show less
Inmate Phone Contact

How Do I Receive Phone Calls from an Inmate in the New Hanover County Detention Facility?

How an Inmate Makes a Phone Call to You or Others from New Hanover County Detention Facility

To set up a phone account so that your inmate can call you from New Hanover County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your New Hanover County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about New Hanover County Detention Facility’s Inmate Phone Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 910-798-4200 for further assistance.

Learn even more ⇓ Learn more ⇓ Show less
Mailing an Inmate

How do I Mail an Inmate in the New Hanover County Detention Facility, and what can I send them?

New Hanover County Detention Facility Inmate Mail Guidelines

Postcards
The New Hanover County Detention Facility allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature. It is best to only use blue or black ink. Always include your name and return address.

Envelopes
The New Hanover County Detention Facility also allows envelopes to be mailed to inmates. It is best to only use blue or black ink.

Postcards and envelopes MUST HAVE the sender's full name and return address on the envelope. 

Postcards and envelopes MUST be mailed to the following address:
(Inmate's Name)
New Hanover County Detention Facility
3950 Juvenile Center Road
Castle Hayne, NC 28429



Legal Mail

Send all Legal Mail to this Address:
(Inmate's Name)
New Hanover County Detention Facility
3950 Juvenile Center Road
Castle Hayne, NC 28429



Newspapers
Newspapers may also be mailed to an inmate as long as they are shipped directly from the publisher.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books
The New Hanover County Detention Facility allows books to be mailed directly to the jail from a reputable source such as AmazonBarnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address noted.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the New Hanover County Detention Facility standards will be disposed of. 
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.


All newspapers, magazines and books are to be shipped to:
(Inmate's Name)
New Hanover County Detention Facility
3950 Juvenile Center Road
Castle Hayne, NC 28429

New Hanover County Detention Facility Inmate Mail Policies and Address - What Can You Send, and Where?

For inmates receiving mail in the New Hanover County Detention Facility there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.

All mail is to be shipped to the New Hanover County Detention Facility:
(Inmate's Name)
New Hanover County Detention Facility
3950 Juvenile Center Road
Castle Hayne, NC 28429


For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about New Hanover County Detention Facility’s Inmate Mail Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 910-798-4200 for further assistance.

Learn even more ⇓ Learn more ⇓ Show less
Inmate Commissary

Can I purchase Commissary Online for an Inmate in the New Hanover County Detention Facility, and what can I purchase?

New Hanover County Detention Facility uses McDaniel Supply Company for their inmate commissary. 

McDaniel Supply operates the JailPackStore website so you can order online using a credit or debit card. They will ship your order directly to your inmate at New Hanover County Detention Facility.

JailPackStore has a very cumbersome website that requires you to:  1. register, 2. add a credit or debit card, and then 3. locate your inmate, before you can even see their commissary products, prices, additional fees, etc. 

Here are the basic details of what they sell and their fees:

Commissary products that you can purchase -

Candy, Chips, Meats, Seafood, Writing supplies, Hygeneine Kits, Underwear. These are all in various pre-defined packs ranging in price from $11.00-$27.00. The shipping fee is an additional $4.95.

Maximum Deposit -

$300

Fee to Deposit Money using a credit or debit card - 

$3.95 to deposit $10.00 - 25.00

$6.95 to deposit $25.01 - 100.00

$8.95 to deposit $100.01 - 200.00

$10.95 to deposit $200.01 to 300.00

Any money that you deposit and don't immediately spend will be held as a credit on your account for future purchases.

JailPackStore is the New Hanover County Detention Facility's outside vendor for Commissary Items. They have a very good mix or Chips, Snacks, Candy, Meat, Seafood, Hygeine products, Letter writing materials and Underwear items for sale on their website.

Here is a sample of what you can purchase for your inmate:

SNACKS

$19.75 + $4.95 shipping + $6.95 fee to add money = Total cost to you before tax $31.65

MAC'S Pack Caramel Corn 6oz - 1
Bud's Best Butterfinger Cookie 6oz - 1
Chex Mix - Cheddar 1.75oz - 1
Combos Buffalo Blue Cheese - 7oz -1
Creme Cookies 13oz - 1
White Cheddar Cheez-its 1.5oz - 2
Kar's Honey Roasted Peanuts 3.5oz - 1
Kar's Sweet and Salty Mix 2oz - 1
Snyder's Jalapeno Pretzel Pieces 2.25oz - 1

LETTER WRITING MATERIALS

$15.00 + $4.95 shipping + $3.95 fee to add money = Total cost to you before taxes $23.90

Stamped Envelopes - 8
Glue Top Writing Pad 8.5x11 - 1
Friendship Greeting Cards w/Stamps – 2

HYGEINE ITEMS

$26.50 + $4.95 shipping + $6.95 fee to add money = Total cost to you before taxes $38.40

Degree Extreme Blast Deodorant - 1.7oz - 1
Colgate w/Baking Soda Toothpaste - 6.4oz - 1
Dove Sensitive Skin Soap - 4oz- 2
Suave Advanced Therapy Lotion - 10oz - 1
Garnier Shampoo - 13oz - 1
Axe Body Wash 16oz – 1

If you don't have a bank card and want to see if they will accept a money order for payment call JailPackStore at 800-822-9388. Their hours are Monday - Friday: 8 AM - 5 PM.
They are closed Saturday and Sunday.

How to Send a Carepack Commissary Package Directly to an Inmate in New Hanover County

To send a commissary carepack (food, snacks and goods) directly to an inmate in New Hanover County Detention Facility follow these steps:

  • New Hanover County Detention Facility uses McDaniel Supply Company for their inmate commissary.
  • McDaniel Supply operates the JailPackStore website so you can order online using a credit or debit card. They will ship your order directly to your inmate at New Hanover County Detention Facility.
  • JailPackStore has a very cumbersome website that requires you to:  1. register, 2. add a credit or debit card, and then 3. locate your inmate in New Hanover County before you can even see their commissary products, prices, additional fees, etc. 

NOTE: There will also be a limit on how much product you can send your inmate in New Hanover County at any one time.

For all information, tips and a list and photos of available items for shipping Commissary packages to an inmate in New Hanover County Detention Facility check out our Commissary Instructions Page for New Hanover County.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about New Hanover County Detention Facility’s Commissary Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 910-798-4200 for further assistance.

Learn even more ⇓ Learn more ⇓ Show less
Texting and Emailing an Inmate

How Can I Communicate with an Inmate in the New Hanover County Detention Facility using an Online Messaging Service?

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about New Hanover County Detention Facility’s Text and Email Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 910-798-4200 for further assistance.

Learn even more ⇓ Learn more ⇓ Show less
Inmate Tablets

Do Inmates in the New Hanover County Detention Facility have Access to Tablets or Computers?

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about New Hanover County Detention Facility’s Tablet Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 910-798-4200 for further assistance.

Learn even more ⇓ Learn more ⇓ Show less
Are there photos of the New Hanover County Detention Facility? What does it look like?
Other Jails in New Hanover County

What are the other City and County Jails in New Hanover County?

New Hanover County County Jails
New Hanover County Juvenile Facilities
⇓ Learn more ⇓ Show less
Other Jails Nearby

What are the other Jails in the Neighboring Counties surrounding New Hanover County?

New Hanover Brunswick Pender
⇓ Learn more ⇓ Show less
US State Prison Population Demographics

Total Inmates in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 973,343 93.26%
Female 70,362 6.74%
Total 1,043,705 100.0%

Total Inmates in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 327,300 35.27%
Black 345,500 37.23%
Hispanic 226,800 24.44%
American Indian / Alaska Native 15,900 1.71%
Asian 12,500 1.35%
Total 928,000 100.0%

Total of Violent Inmates in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 622,200 95.46%
Female 31,700 4.86%
Total 653,900 100.0%

Total of Violent Inmates in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 178,600 29.23%
Black 234,500 38.38%
Hispanic 179,500 29.38%
American Indian / Alaska Native 9,600 1.57%
Asian 8,800 1.44%
Total 611,000 100.0%

Murderers Held in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 147,500 93.95%
Female 10,000 6.37%
Total 157,500 100.0%

Murderers Held in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 37,600 26.04%
Black 63,000 43.63%
Hispanic 39,100 27.08%
American Indian / Alaska Native 2,300 1.59%
Asian 2,400 1.66%
Total 144,400 100.0%

Violent Negligent Manslaughter Inmates in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 16,000 86.02%
Female 2,600 13.98%
Total 18,600 100.0%

Violent Negligent Manslaughter Inmates in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 5,400 43.90%
Black 3,600 29.27%
Hispanic 2,900 23.58%
American Indian / Alaska Native 200 1.63%
Asian 200 1.63%
Total 12,300 100.0%

Violent Rape & Sexual Assault Inmates in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 159,800 98.95%
Female 2,200 1.36%
Total 162,000 100.0%

Violent Robbery Inmates in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 125,800 96.18%
Female 5,400 4.13%
Total 131,200 100.0%

Violent Robbery Inmates in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 21,900 18.64%
Black 66,800 56.85%
Hispanic 26,500 22.55%
American Indian / Alaska Native 1,200 1.02%
Asian 1,100 0.94%
Total 117,500 100.0%

Violent Aggravated/Simple Assault Inmates in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 137,000 94.74%
Female 8,100 5.60%
Total 145,100 100.0%

Violent Aggravated/Simple Assault Inmates in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 37,500 23.28%
Black 53,300 33.09%
Hispanic 65,300 40.53%
American Indian / Alaska Native 2,800 1.74%
Asian 2,200 1.37%
Total 161,100 100.0%

Other Violent Inmates in US State Prisons by Sex on 3/28/2024 - non-categorized

Sex Inmates % Total
Male 36,100 91.86%
Female 3,300 8.40%
Total 39,400 100.0%

Other Violent Inmates in US State Prisons by Race/Ethnicity on 3/28/2024 - non-categorized

race Inmates % Total
White 12,200 32.45%
Black 14,200 37.77%
Hispanic 9,700 25.80%
American Indian / Alaska Native 800 2.13%
Asian 700 1.86%
Total 37,600 100.0%

Total of Property Crime Inmates in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 127,900 90.64%
Female 13,600 9.64%
Total 141,500 100.0%

Total of Property Crime Inmates in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 60,500 50.46%
Black 37,800 31.53%
Hispanic 18,100 15.10%
American Indian / Alaska Native 2,100 1.75%
Asian 1,400 1.17%
Total 119,900 100.0%

Burglary Inmates in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 75,900 95.11%
Female 4,200 5.26%
Total 80,100 100.0%

Burglary Inmates in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 30,500 44.40%
Black 24,200 35.23%
Hispanic 12,300 17.90%
American Indian / Alaska Native 1,100 1.60%
Asian 600 0.87%
Total 68,700 100.0%

Larceny & Theft Inmates in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 22,300 84.47%
Female 4,200 15.91%
Total 26,500 100.0%

Larceny & Theft Inmates in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 13,800 58.97%
Black 6,800 29.06%
Hispanic 2,200 9.40%
American Indian / Alaska Native 300 1.28%
Asian 300 1.28%
Total 23,400 100.0%

Motor Vehicle Theft Inmates in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 6,400 91.43%
Female 600 8.57%
Total 7,000 100.0%

Motor Vehicle Theft Inmates in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 2,500 48.08%
Black 1,500 28.85%
Hispanic 1,000 19.23%
American Indian / Alaska Native 100 1.92%
Asian 100 1.92%
Total 5,200 100.0%

Fraud Inmates in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 9,800 75.97%
Female 3,200 24.81%
Total 13,000 100.0%

Fraud Inmates in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 6,900 63.30%
Black 2,600 23.85%
Hispanic 900 8.26%
American Indian / Alaska Native 300 2.75%
Asian 200 1.83%
Total 10,900 100.0%

Other Property Crime Inmates in US State Prisons by Sex on 3/28/2024 - non-categorized

Sex Inmates % Total
Male 13,600 90.67%
Female 1,400 9.33%
Total 15,000 100.0%

Other Property Crime Inmates in US State Prisons by Race/Ethnicity on 3/28/2024 - non-categorized

race Inmates % Total
White 6,700 58.26%
Black 2,700 23.48%
Hispanic 1,700 14.78%
American Indian / Alaska Native 200 1.74%
Asian 200 1.74%
Total 11,500 100.0%

Total of Drug Related Inmates in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 114,600 87.08%
Female 17,400 13.22%
Total 132,000 100.0%

Total of Drug Related Inmates in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 49,500 47.50%
Black 37,300 35.80%
Hispanic 14,600 14.01%
American Indian / Alaska Native 1,700 1.63%
Asian 1,100 1.06%
Total 104,200 100.0%

Inmates Convicted of Drug Possession in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 28,500 84.57%
Female 5,300 15.73%
Total 33,800 100.0%

Inmates Convicted of Drug Possession in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 14,800 56.27%
Black 7,900 30.04%
Hispanic 3,000 11.41%
American Indian / Alaska Native 400 1.52%
Asian 200 0.76%
Total 26,300 100.0%

Inmates Convicted of Drug Dealing/Manufacturing in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 86,100 88.04%
Female 12,000 12.27%
Total 98,100 100.0%

Inmates Convicted of Drug Dealing/Manufacturing in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 34,700 44.54%
Black 29,400 37.74%
Hispanic 11,600 14.89%
American Indian / Alaska Native 1,300 1.67%
Asian 900 1.16%
Total 77,900 100.0%

Total of 'Public Order' Related Inmates in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 102,500 93.95%
Female 6,900 6.32%
Total 109,400 100.0%

Total of 'Public Order' Related Inmates in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 35,900 40.84%
Black 34,500 39.25%
Hispanic 13,800 15.70%
American Indian / Alaska Native 2,500 2.84%
Asian 1,200 1.37%
Total 87,900 100.0%

Inmates Convicted on Illegal Weapon Possession in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 37,800 97.93%
Female 900 2.33%
Total 38,700 100.0%

Inmates Convicted on Illegal Weapon Possession in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 7,200 22.86%
Black 16,900 53.65%
Hispanic 6,500 20.63%
American Indian / Alaska Native 500 1.59%
Asian 400 1.27%
Total 31,500 100.0%

Inmates Convicted of Multiple DUI/DWI in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 13,400 89.33%
Female 1,600 10.67%
Total 15,000 100.0%

Inmates Convicted of Multiple DUI/DWI in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 6,800 59.65%
Black 2,000 17.54%
Hispanic 1,800 15.79%
American Indian / Alaska Native 700 6.14%
Asian 100 0.88%
Total 11,400 100.0%

Inmates Convicted of Other 'Public Order' Felonies in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 51,200 92.25%
Female 4,400 7.93%
Total 55,600 100.0%

Inmates Convicted of Other 'Public Order' Felonies in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 21,900 48.45%
Black 15,700 34.73%
Hispanic 5,600 12.39%
American Indian / Alaska Native 1,300 2.88%
Asian 700 1.55%
Total 45,200 100.0%

Total Number of Inmates Convicted of Unspecified Felonies in US State Prisons by Sex on 3/28/2024

Sex Inmates % Total
Male 6,100 89.71%
Female 800 11.76%
Total 6,900 100.0%

Total Number of Inmates Convicted of Unspecified Felonies in US State Prisons by Race/Ethnicity on 3/28/2024

race Inmates % Total
White 2,700 52.94%
Black 1,500 29.41%
Hispanic 700 13.73%
American Indian / Alaska Native 100 1.96%
Asian 100 1.96%
Total 5,100 100.0%
⇓ Learn more ⇓ Show less