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Cleveland City Jail Inmate Phone Use

1300 Ontario Avenue
Cuyahoga County
Main Phone: 216-623-5380
The information below provides complete instructions regarding Cleveland City Jail inmate phone use, how the jail phone system works, purchasing phone time online (where available), purchasing phone time over the phone online (where available), purchasing phone credits through commissary (where available) and setting up an account to reduce your cost of inmate phone calls from the Cuyahoga County Jail in Cleveland, Ohio.

When available, the information below will explain how to communicate with your inmate using the jail's secure email message system.

Follow these instructions exactly to help ensure that your inmate has access to the jail phones and your communication costs are reduced as much as possible.

Can I Phone An Inmate At The Cleveland City Jail?

No. Neither this jail nor any other jail allows you to directly phone an inmate.

Can I Leave A Message For An Inmate At Cleveland City Jail?

Most jails only allow you to leave a message for an inmate in case of a serious emergency such as a death in the family.  In such cases you should call the jail and ask to speak to the watch commander.

You may be asked to provide proof of the emergency, such as a death in the inmate’s immediate family.

Other than for a family emergency, the only way to communicate with an inmate is by them phoning you, leaving you an email message using the jail's secure (and closely monitored) electronic message system, mail or during a visit.

Many jails are now contracting with a third party service (for a fee) which allows you to leave a recorded phone message for an inmate.

To see if the Cleveland City Jail has this service, go here or call 216-623-5380.

How Does An Inmate Make A Phone Call From Cleveland City Jail?

Collect Calls

Inmates at this jail are provided one call per day. They can make a local call or a collect long-distance call.
The jail tries to be sure each inmate who wants to make a call is provided the opportunity, but a daily call is not promised. It depends on how many inmates want to make calls, how busy the jail is and what else the staff is tending to.

To see Cleveland City Jail phone services, go to http://portal.cleveland-oh.gov/CityofCleveland/Home/Government/CityAgencies/PublicSafety/Corrections/Cleveland_City_Jail or call 216-623-5380.

Some jails also allow sell phone cards directly to an inmate in the jail commissary store.

Can An Inmate Use A Cell Phone While In Cleveland City Jail?

No. Inmates are not allowed cell phones in Cleveland City Jail, although getting access to a cell phone in jail has become more common.

Some states such as California have made it a criminal offense to use and possess a cell phone and will file additional charges when it can be connected to an inmate. Cell phones are most often smuggled into the jail and then sold to the inmates by jail staff.

Can I Communicate By Email With An Inmate?

A growing number of jails now offer email services to inmates and their families. This can save you time by letting you view your email from your smart phone, computer, or tablet, whenever you wish.

You don't have to deal with envelopes, stamps or the post office.

Inmates like it because the emails typically eliminate delayed mail runs so they can get your correspondence quickly and send responses immediately.

Jail staffs like it as it eliminates concerns about contraband entering the facility in envelopes and on paper. It also allows the jail to have an electronic record that can be called upon at any time.

Anything you or your inmate writes in an email service is put through a filtering program that looks for certain words related to criminal and/or gang activities.

There have been multiple cases in which emails between inmates and their friends or loved ones have been used as evidence in criminal court cases to convict them or to file new charges.

Call 216-623-5380 or click here to see if email services are being offered at this jail and if so, how to sign up you and your inmate.

Important Tips About Jail Phone Calls

If you were unable to find the information you were looking for on this page, call Cleveland City Jail at 216-623-5380 and ask their policies on getting phone calls from your inmate.

Because the inmates at this jail do not typically stay long before being transported to county or released, phone calls might not happen while the inmate is at this facility. If transferred to county, you will be able to open an account for the inmate to call you.

Click here to view the jail website for additional information. 

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