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Lancaster County Prison Inmate Phone Use


625 East King Street
Lancaster,
Pennsylvania
17602-3199
Lancaster County
Beds: 1150
The information below provides complete instructions regarding Lancaster County Prison inmate phone use, how the jail phone system works, purchasing phone time online (where available), purchasing phone time over the phone online (where available), purchasing phone credits through commissary (where available) and setting up an account to reduce your cost of inmate phone calls from the Lancaster County Jail in Lancaster, Pennsylvania.

When available, the information below will explain how to communicate with your inmate using the jail's secure email message system.

Follow these instructions exactly to help ensure that your inmate has access to the jail phones and your communication costs are reduced as much as possible.

Can I Phone An Inmate At The Lancaster County Prison?

No. Neither this jail nor any other jail allows you to directly phone an inmate.



Can I Leave A Message For An Inmate At Lancaster County Prison?

In the event of the death or illness of an inmate family member, you may contact the Lancaster County Prison Chaplain’s Office directly at 717-295-2089. Please have the following information ready:

Name of inmate

Name of afflicted / deceased and their relationship to the inmate

Name of physician, hospital, or funeral home

The sentencing judge must be petitioned by the inmate’s attorney to request that the inmate be allowed to attend a funeral.

Transportation fees must be paid by the inmate or family members. Guards transport to and from the funeral and in most cases, the inmate must be shackled and dressed in prison clothing. Call 717-299-8200 to get information about the fees.



How Does An Inmate Make A Phone Call From Lancaster County Prison?

COLLECT CALLS

This jail allows inmates to make traditional collect calls from the cell block. Check with your telephone company to find out whether you may accept collect calls. You may need to pay a deposit.

Ask your phone company if different times of the day or week are more expensive than others to receive collect calls. Advise your inmate to call collect during the least expensive times.

Numbers called collect do not have to be on the inmate’s approved call list.

COMMISSARY FUNDS

The inmate is allowed to use commissary funds to pay for phone calls. All the inmate does is call one of the 10 numbers on his or her approved call list and follow the prompts.

Cell phone companies do not accept collect calls. When the inmate uses commissary funds, calls can be made to cell phones.

YOUR SPECIFIED FUNDS

You may place money on the inmate’s commissary account that is specifically set aside for calls to your number, if it is on the approved list. This can be done through the kiosk at the jail. The inmate may use those funds to call you but cannot use them to call anyone else and cannot use them to purchase commissary items.

Collect calls can be expensive. This jail contracts with Offenderconnect.com to provide inmates and families with another way to make phone calls.

OffenderConnect.com

OffenderConnect.com provides prepaid accounts, which give you the opportunity to accept calls from inmates on any phone that you attach to the account. Before you can accept the first call, you must open an account using the following steps.

To Open a My Account

Click here to register for an account.

Read and agree to the company’s terms of service.

Fill in required information including a valid email address.

Add the jail/prison to your account with the following steps.

Select a state from the drop down menu.

Click on the desired facility and hit next.  (You cannot complete your registration until this is done).

Hit the submit button. An activation email will be sent to the email you provided.

Go to email and click on activation link. You will be taken to the site again. Log in from there.

Click the sign up button and then add the phone number you wish to have associated with the account. This is the phone number that will receive calls from the inmate.

Choose whether to associate the address used for registration or a different address and input that address.

Choose which facility you wish the above entered phone number to be attached to. The next page will show you the phone number and facility that go together. You can repeat these steps to add additional phone numbers or facilities as needed.

To Add Funds

Click here to log in.

Click on the blue “Make a payment” link.

Select the phone number and facility from the drop down menu that you wish the money to be applied to.

Click add card and enter debit or credit card information-then press the close button. There is a $25 minimum deposit each time you fund the account. A service fee of $6.95 is deducted from each deposit you make.

On the page where you add your card information, you will be given the opportunity to sign up for automatic funding. If you choose this option, whenever your balance gets below $7.00 your credit/debit card will automatically be billed $25 or $50 depending on the amount you chose at sign-up. If you don’t wish to choose this option, simply add your credit card for a onetime payment at the top half of the page.

OFFENDER PHONE ACCOUNT

This is an account that you can fund for a specific inmate. Once it is funded, the inmate can use it to call anyone on the approved phone list, instead of being limited to one phone on the account. If you fund an Offender Phone Account, the inmate then owns the funding and you cannot retrieve it or limit his calls to any specific phone.

Click here to log in.

Choose “Offender Phone Account” on left side of page.

Choose the inmate from your offender list for whom you wish to fund an Offender Phone Account.

Only those housed at facilities that allow offender phone accounts to be funded through family and friends will appear on this list.

If no names appear, the facility does not allow family/friend Offender Phone Accounts. You can still set up a My Phone Account and have the inmate call you on a specified phone.

Input credit/debit card information and amount. There is a $25 minimum deposit required. A $7.95 service fee is deducted from each deposit you make.

Check information and amount and if correct, click submit. The funds will be available to the offender within minutes of your deposit going through.

Click here to view the OffenderConnect.com contact information.



Can An Inmate Use A Cell Phone While In Lancaster County Prison?

No. Inmates are not allowed cell phones in Lancaster County Prison, although getting access to a cell phone in jail has become more common.

Some states such as California have made it a criminal offense to use and possess a cell phone and will file additional charges when it can be connected to an inmate. Cell phones are most often smuggled into the jail and then sold to the inmates by jail staff.



Can I Communicate By Email With An Inmate?

A growing number of jails now offer email services to inmates and their families. This can save you time by letting you view your email from your smart phone, computer, or tablet, whenever you wish.

Jail staffs like it as it eliminates concerns about contraband entering the facility in envelopes and on paper. It also allows the jail to have an electronic record that can be called upon at any time.

Anything you or your inmate writes in an email service is put through a filtering program that looks for certain words related to criminal and/or gang activities.

There have been multiple cases in which emails between inmates and their friends or loved ones have been used as evidence in criminal court cases to convict them or to file new charges.

This jail does not offer an email service, but the policy can change at any time in the future.

Call (717) 299-7800 or click here to see if email services are currently being offered at this jail and if so, how to sign up you and your inmate.



Important Tips About Jail Phone Calls

If you were unable to find the information you were looking for on this page, call Lancaster County Prison at (717) 299-7800 and ask their policies on getting phone calls from your inmate.

Many jails and prisons are increasingly restricting the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.

Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.

If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.

Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.

All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!

Click here to view the jail website for additional information. 

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