Sonoma North County Detention Facility, CA Video Visitation

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Sonoma North County Detention Facility

Address:
2254 Ordinance Road
Santa Rosa, CA 95403
Phone:
707-565-1400

Sonoma North County Detention Facility ON SITE INMATE VISITATION SCHEDULE

2254 Ordinance Road
Santa Rosa, CA 95403
707-565-1400

Inmates housed at the NCDF are allowed one, 60 minute visit per week.
In non-contact visiting for 101, 201, 301 and 501/02, the inmate’s visitors may only use three seats.
Small children (40 inches or smaller) must be held on a visitor’s lap.
Children over 40 inches must occupy a seat and will be counted as a visitor.
In non-contact visiting for 202, 203 and 401, only three visitors may occupy a booth. Rules regarding children for non-contact visiting in these areas are the same as stated above.
All visitors 18 years and older, must have a valid and current state or federal government picture ID. No other forms of identification will be accepted.
Minors (age 17 and under) must be accompanied at all times by an adult. Children must be supervised by an adult at all times and may not be left unattended in the lobby.
Convicted felons who wish to visit must have prior written approval.
If you are a recently released inmate of the Detention Division, you must wait 30 days from the day of your release before returning to visit unless you are visiting your spouse.

Non-Contact Visitors for Units 101, 201, 301, 501, 502 MUST sign up at least 15 minutes prior to the start of visiting.
Non-Contact Visitors for Units 202, 203, 401 MUST sign up at least 30 minutes prior to the start of visiting

UNITS	DAY	TIMES
101, 201, 301, 501, 502	SUN	12:30–1:30 PM 2:00–3:00 PM
202, 203, 401	SUN	8:00AM, 9:00AM 10:00AM, 6:00PM 7:00PM, 8:00PM, 9:00PM
202, 203, 401	MON	5:30PM, 6:30PM, 7:30PM, 8:30PM, 9:30PM
202, 203, 401	TUE	5:30PM, 6:30PM, 7:30PM, 8:30PM, 9:30PM
202, 203, 401	WED	5:30PM, 6:30PM, 7:30PM, 8:30PM, 9:30PM
202, 203, 401	THU	5:30PM, 6:30PM, 7:30PM, 8:30PM, 9:30PM
NO VISITS	FRI	N/A
101, 201, 301, 501, 502	SAT	12:30–1:30 PM 2:00–3:00 PM
202, 203, 401	SAT	8:00AM, 9:00AM 10:00AM, 6:00PM 7:00PM, 8:00PM, 9:00PM

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•   It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Sonoma North County Detention Facility money.
•   It removes any opportunity for contraband (drugs) to enter the facility.
•   It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•   While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•   Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone.

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

How Do You Deposit Money in an Inmate's Account at the Sonoma North County Detention Facility

Option 1 - Dropping Money at the Jail
Bring money to the jail in person.
Either the jail personnel will process the Inmate Account payment or you will use a self-serve kiosk in the lobby that accepts cash, debit or Visa and MC credit cards.

Option 2 - Mail the Inmate Deposit to the Jail
Mailing a deposit takes more time to process than the other methods but can be done if you live too far away to bring it in person.
Never send cash. Always send a Money Order from the US Post Office.
Make the Money Order out to the inmate and put their Inmate ID# in memo section of the Money Order.
Mail to the Sonoma North County Detention Facility:
2254 Ordinance Road
Santa Rosa, CA 95403

For complete information on depositing money at the Sonoma North County Detention Facility, including limits, where to drop or mail them and anything else, check out our Inmate Money page.

Sonoma North County Detention Facility Inmate Mail Policies and Address - What Can You Send, and Where?

For inmates receiving mail in the Sonoma North County Detention Facility there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.

All mail is to be shipped to the Sonoma North County Detention Facility:
Inmate Name
North County Detention Facility
2254 Ordinance Road
Santa Rosa, CA 95403

For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.

How to Deposit Money Online for an Inmate in Sonoma County

To deposit money online for an inmate in Sonoma North County Detention Facility follow these steps:

Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in Sonoma County.
After registering and signing in, select 'Send Money Now'.
Choose California, then choose Sonoma North County Detention Facility
Type in your inmate's last name or their Inmate ID.
Select your inmate.
Input an amount to deposit to your inmate in Sonoma North County Detention Facility, and then input your payment method.
NOTE: There may be a limit on how much money you can send your inmate in Sonoma County at any one time.
If you need to phone customer support, call 877-810-0914.

For all information, tips and procedures for sending money to an inmate in Sonoma North County Detention Facility, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Sonoma County.

How Do You Communicate with an Inmate in the Sonoma North County Detention Facility by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
Pin Debit - This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
Voicemail - You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Sonoma North County Detention Facility, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Sonoma North County Detention Facility Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.