Address:
990 Terrace Street
Muskegon, MI 49440
Phone:
231-724-6289
Next Steps:
For at-home video visits: Sign in to the visitation scheduling site 15 minutes prior to your scheduled visit. Test your connection, and follow the steps to start your visit.
For on-site video visits: Arrive at the facility at least 15 minutes prior to check-in. A valid photo ID is required.
All your questions can be answered after you register, at the Frequently Asked Questions page, or call 855-208-7349 during the following hours:
6AM – 4PM MST Monday – Friday, or
7AM – 4PM MST Saturday – Sunday
Costs for Visits are subject to change but generally run less than $10.00 for a 30 minute visit.
Payment can be made with Visa, Mastercard debit, credit or gift cards.
990 Terrace Street
Muskegon, MI 49440
231-724-6289
Schedule Video Visits online with GTL / Viapath
DAY | TIME |
SUNDAY | 8:30AM - 10:55AM 1:00PM - 3:55PM |
MONDAY | 8:30AM - 10:55AM 1:00PM - 3:55PM |
TUESDAY | 8:30AM - 10:55AM 1:00PM - 3:55PM |
WEDNESDAY | 8:30AM - 10:55AM 1:00PM - 3:55PM |
THURSDAY | 8:30AM - 10:55AM 1:00PM - 3:55PM |
FRIDAY | 8:30AM - 10:55AM 1:00PM - 3:55PM |
SATURDAY | 8:30AM - 10:55AM 1:00PM - 3:55PM |
DAY | TIME |
SUNDAY | 8:30AM - 10:55AM 1:00PM - 3:55PM 6:00PM - 9:30PM |
MONDAY | 8:30AM - 10:55AM 1:00PM - 3:55PM 6:00PM - 9:30PM |
TUESDAY | 8:30AM - 10:55AM 1:00PM - 3:55PM 6:00PM - 9:30PM |
WEDNESDAY | 8:30AM - 10:55AM 1:00PM - 3:55PM 6:00PM - 9:30PM |
THURSDAY | 8:30AM - 10:55AM 1:00PM - 3:55PM 6:00PM - 9:30PM |
FRIDAY | 8:30AM - 10:55AM 1:00PM - 3:55PM 6:00PM - 9:30PM |
SATURDAY | 8:30AM - 10:55AM 1:00PM - 3:55PM 6:00PM - 9:30PM |
Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:
• It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Muskegon County Jail money.
• It removes any opportunity for contraband (drugs) to enter the facility.
• It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
• While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
• Video visitation gives the inmates and their visitors the feeling of more privacy.
Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.
Video visitation can take place on a computer, a tablet or a phone.
Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.
If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.
You must also be on the inmate's approved list, even for a video visit.
There are several different companies that contract with all the jails and prisons that allow video visitation:
These are the companies in alphabetical order:
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.
Visitation times and schedules for remote visitation with an inmate at Muskegon County Jail with GTL are available to you after logging in and selecting the inmate you wish to visit with.
* Visitation schedules are subject to change.
* The actual visiting hours vary depending on the following factors:
* Each inmate is allowed one or two visits (or unlimited visits!), ranging from 15 minutes to one hour in length each week.
* Inmates with special privileges may be allowed additional visits.
* If you are visiting from another state or traveling a great distance, Muskegon County Jail may allow you an extended visitation. Call 231-724-6289 to ask for special consideration.
* Call 231-724-6289 to ask about normal visiting hours at the jail, and procedures for scheduling a visit other than video visitation.
To rent a tablet for an inmate in Muskegon County follow these instructions:
For all Muskegon County information on Tablet Rentals for your inmate, check out our Tablet Rental Page.
For inmates receiving mail in the Muskegon County Jail there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon. Due to drug smuggling, not all inmates are even allowed to receive mail in envelopes, as only certain types of postcards are allowed.
For complete information on mail policies and addresses, check out our Inmate Mail page.
By creating an account with Express Account you can send money and purchase commissary to an inmate:
Express Account and TIGGS Canteen Service allows friends and family to purchase commissary items for them and having them shipped directly to the facility. Items such as snacks (healthy or non-healthy, clothes, hygeine products, etc.)
By creating an account with Express Account you can send money:
Express Account also serves Muskegon County Jail inmates by allowing friends and family to purchase commissary items for them and having them shipped directly to the facility.
To send a text or email message to a Muskegon County inmate, do the following:
Muskegon County Jail uses Securus eMessaging for Inmate Email.
Register here. (You are already registered if you signed up with Securus for 'Phone' or 'Remote Visitation' in Muskegon County or any jail or prison in the country).
Steps:
1. Sign up for eMessaging
2. Find your Muskegon County inmate.
3. Purchase a book of Securus ‘stamps’.
4. Type & Send message.
For all Muskegon County information for sending secure messages to an inmate in Muskegon County Jail, including instructions, video examples, fees, limits, tablet rentals and more, check out out Text/Email an Inmate Page.
Follow these instructions to schedule and then visit an inmate using GTL.
For all the information you need to know regarding scheduling, cost, rules, tips and guidelines of inmate visits at the Muskegon County Jail, check out our Visit Inmate Page.
To set up a phone account so that your inmate can call you from Muskegon County do the following:
1. Enroll in an account with Securus Technologies.
2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.
To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Muskegon County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.