Roanoke City Jail Inmate Tablet Rental

Roanoke City Jail

Roanoke City Jail

Address:
324 Campbell Avenue
Roanoke, VA 24016

Phone:

540-853-2621

Inmate Mail:
Smart Communications - Roanoke City Jail
INMATE NAME - ID NUMBER
3735 Franklin Road SW, #275
Roanoke, VA 24014-2260

Does Roanoke City Jail have tablets for the inmates to use?

You can find information about the Roanoke City Jail’s tablet program at the top of this page. If there is no information about it, it is because they either have recently changed companies or are not yet providing this service for inmates. Call 540-853-2621 to confirm.

What can the inmates use the tablets for?

Inmates in jails and prisons are using tablets for all the communication services available such as video visitation, video phone calls, regular phone calls, and electronic messaging – which is like texting and email.

Tablets are also used for entertainment, such as watching movies, television shows, listening to music and reading e-books. It is also used for education, self-help information, and legal research.

Are the jail’s tablets connected to the internet?

No, they are not connected to the internet. All the messages, visits and programming goes through a system controlled by the company that provides the tablets, and through the jail. They control what each inmate sees. All messages are carefully screened and not delivered if the sender or the inmate violates jail policy.

How much do the tablets cost to use?

For accessing visits and messages, the tablets are free to us. Each unit has many of them, all provided by the company that has contracted with the jail. Of course, the video visits and messages have a fee and those are paid for by the inmate’s family and friends who use the service.

If inmates are supposedly being punished, why do they get access to tablets?

That’s the question a lot of people ask and don’t fully understand.

The way the jail staff looks at it, is that if they can keep the inmates busy and distracted, it makes it safer for them. 

Tablets also give them a certain power over controller an inmate’s behavior. For example, if an inmate knows that they will lose the privilege of having access to a tablet if they get into a fight or violate another rule or policy, they will be better behaved. 

Tablets are one of the few things that make an inmate feel as though they are free, and they don’t want to lose the privilege of having access to one.

What companies have tablets for jail and inmate use?

CIDNET
City Tele Coin
Gettingout
GTL
Homewav
IC Solutions
Inmate Sales
JailATM
J Pay
NCIC
Oasis
Paytel
Reliance
Securus
Smart Communications

What if an inmate breaks a tablet, do they have to pay for it?

Yes, if an inmate breaks a tablet, then they are responsible for paying for it. The money will come out of their commissary funds, so not only do they lose access to having a tablet as punishment, but they also won’t be able to purchase snacks on commissary.
 

How to Deposit Money Online for an Inmate in Roanoke city

To deposit money online for an inmate in Roanoke City Jail follow these steps:

  • Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in Roanoke city.
  • After registering and signing in, select 'Send Money Now'.
  • Choose Virginia, then choose Roanoke City Jail
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate.
  • Input an amount to deposit to your inmate in Roanoke City Jail, and then input your payment method. 
  • NOTE: There may be a limit on how much money you can send your inmate in Roanoke city at any one time.
  • If you need to phone customer support, call 877-810-0914.

For all information, tips and procedures for sending money to an inmate in Roanoke City Jail, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Roanoke city.


 

How to Arrange Video Visitation with Roanoke City Jail Inmates

Follow these instructions to schedule and then visit an inmate using GTL.

  • Register yourself and all visitors.
  • Select Roanoke City Jail
  • Select your inmate.
  • Schedule your preferred time for the visit.

For all the information you need to know regarding scheduling, cost, rules, tips and guidelines of inmate visits at the Roanoke City Jail, check out our Visit Inmate Page.


 

How Do You Communicate with an Inmate in the Roanoke City Jail by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

  • Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
  • Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
  • Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Roanoke City Jail, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Roanoke City Jail Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.


 

Depositing Money for Communicating with an Inmate

How to Make a Deposit for Phone, Email or Visitation using GettingOut.com

Roanoke City Jail uses GettingOut for some or all of its communication services with an inmate.

If you want to deposit money using this company for your use or your inmate's account, there are four ways to do it:

  • Online - They accept all major credit cards including Visa, MasterCard, Discover and American Express.
  • At the Roanoke City Jail using the kiosk in the jail lobby - (cash, debit or credit card) NOTE - Roanoke City Jail may require identity verification so bring your driver’s license or some other form of ID.
  • By phone by calling 866-516-0115 - They have bi-lingual operators are standing by 24 hours 7 days a week to assist you with your deposit. Major credit cards accepted are Visa, MasterCard, Discover and American Express.
  • By using their app, either Android or iphone. - All credit cards mentioned above are accepted.

For all the information you need to know, including tips, guidelines and warnings about depositing money in a Roanoke City Jail inmate's account for communication services, check out our Send Money page.


 

Photos of this facility
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