Coconino County Jail Sending Money
The information below provides complete instructions regarding the Coconino County Jail Inmate Accounts and Deposits, Commissary Information, Depositing Money Online, Mailing Inmate Money or Care Packages to the jail in Flagstaff, Arizona.
Follow these instructions exactly to help ensure that your inmate has access to commissary, and in some cases medical and bail money, as soon as possible.
How do I put money on an inmate's account?
There are two kinds of accounts for inmates: 1) Trust / Commissary Account and 2) Prepaid / Phone Account
Trust / Commissary Account:
This is the inmate account that is used to purchase commissary items and pay for medical services within the county jail. Funds may be transferred by the inmate to the Prepaid account. This money is released to the inmate in the form of a check when they are released. To learn more, go to Inmate Commissary
Prepaid / Phone Account: This inmate account is for making phone calls, video visitation, and tablet usage. Money cannot be transferred to the Trust/Commissary Account. This money must be collected by contacting Telmate Customer service at 866-516-0115.
Deposit Money Via Jail Lobby Kiosk:
Use the Telmate Kiosk at the Jail Lobby You can make a deposit on an inmate's account by using the Telmate Kiosk located in the lobby of our Flagstaff or Page Detention Facilities.
Flagstaff Facility - 951 East Sawmill Road, Flagstaff, AZ 86001, or
Page Facility - 713 Tunnel Rd, Page, AZ 86040.
The kiosk is available to make deposits 24 hours a day, 7 days a week, 365 days a year, barring unforeseen emergencies. The Telmate Kiosk accepts cash, credit cards, or debit cards. A government issued ID is required to use the kiosk.
Deposit Money Via Internet
You may use a credit or debit card to place funds on an inmate’s trust/commissary account or phone account via the internet. To use this method, go to Telmate online.
Deposit Money by Calling Telmate Customer Service
You may use a credit or debit card to place funds on an inmate's trust/commissary account by calling directly to Telmate Customer Service at 866-516-0115.
How long before the funds are available?
When money is placed into an inmate's trust account, money owed for services (for example, medical co-pays while in custody) will be automatically deducted from the account first. The remaining money is available to buy commissary items or phone time.
Funds may take up to 72 hours to transfer to an inmate’s commissary account. As a result, funds may not be available for commissary purchases immediately.
All transactions handled by the money transfer agents require a service/convenience fee. Coconino County Sheriff’s Office does not receive any of these fees.
Upon release from the jail, an inmate will receive the balance of any remaining funds in the account in the form of a check.
Inmate Commissary Information
Commissary orders are limited to $80.00 total per week. Inmate commissary orders are delivered once a week.
Every inmate in our custody is offered three meals a day through our regular kitchen services, and inmates may purchase additional authorized food items through commissary.
Each inmate receives basic hygiene items when they initially arrive. They receive a toothbrush, toothpaste, bar of soap and stick of deodorant which in general last 1-2 weeks, depending on the person.
Additional hygiene items are available through commissary orders. These items include shampoo, conditioner, lotion, chap stick, nail clippers, hair grease, Tylenol, ibuprofen, etc. Costs typically range from $0.30-$5.00, depending on the item.
Indigent kits are available to inmates who do not have money on their accounts through commissary orders. These kits include toothbrush, toothpaste, a normal sized soap bar, 4 oz bottle of shampoo, small deodorant, two pencils, six pieces of paper and two pre-stamped envelopes. These kits can be ordered every two weeks.
When an inmate is initially booked into our facility, they are able to keep their socks and underwear and, if they are wearing one, a white t-shirt. All other clothing goes into their property.
Inmates may purchase other clothing through commissary to include t-shirts, underwear, socks, sweatshirts, and shoes. These items vary in price. T-shirts (depending on size) generally cost from $4-$7. Underwear generally cost $3-$6. Socks cost $1.60. Sweatshirts cost from $10.00-$16.00. Shoes cost $17.
Friends / family can order commissary items for an inmate through a third party vendor Access Securepak (phone number 1-800-546-6283).
There are 6 "kits" that you can choose from. Most of these kits are food items; however there is one kit that includes some hygiene items and one kit that is a "writing pack." There is no clothing "kit." The limit for these orders also is $80.00. Please be aware that these kits usually take 2-3 weeks to arrive at our facility.
Coconino County Jail Commissary Instructions
Coconino County Jail contracts with Access Securepak, also known as ‘My Care Pack’, for families to send pre-determined packages of commissary items to your inmate.
Access Securepak carries over 1,000 different items in the following categories:
- Food and Snacks
- Personal Hygiene Products
1. Register here.
2. Select Arizona.
3. Select Coconino County Jail.
4. Find your Inmate.
5. Deposit Funds.
6. Order Commissary Items.
Once you are logged in, you will receive instructions on how much (and what products) you can send your inmate.
* If you have any questions, you can call Access Securepak at 800-546-6283.
* You can email Securepak at email@example.com.
* You can write Securepak at:
10880 Linpage Place
St. Louis, MO 63132
* You can Live Chat with a Representative online: (bottom left corner of page)
Monday-Friday, 7:30 a.m.–11 p.m. CST,
and Saturdays, 10 a.m.–4 p.m. CST.
*Note* Access Securepak will issue a refund for or replace broken, damaged, or missing products reported by Coconino County Jail staff. They will not honor reports of discrepancies from inmate's families or friends.
What is the Maximum Amount I can Deposit in an Inmate's Account?
Jails typically have limits on how much money an inmate can have on the books at any one time.
They also have limits on how much you can deposit for an inmate at a time.
The standard weekly limit an inmate can spend at at The Coconino Detention Facility is $80.00.
Call Coconino County Jail at 928-226-5200 or click here to learn the Inmate Account deposit limits and other rules regarding depositing money on an inmate's books.
What Can You Purchase for an Inmate's Commissary at Coconino County Jail
Access Securepak is the Coconino County Jail's outside vendor for Commissary Items. They have a very good mix of Chips, Snacks, Candy, Meat, Seafood, Hygeine products, Letter writing materials, Electronics and Apparel items for sale on their website.
Here is a sample of what you can purchase for your inmate:
*NOTE* -- Once you are fully registered and have selected the inmate you wish to send commissary to, you will receive instuctions on how much you can deposit, how much (and what) you can purchase for your inmate, and how often you can send commissary.
Who can Purchase Commissary for Coconino County Jail Inmates?
Anybody can purchase commissary for your inmate as long as there isn't a no-contact order in place, as this might get them in further trouble.
Because of the ability for family members and friends to purchase commissary online from Access Secure Pak using a credit or debit card, you and your inmate have more options.
Why Do Inmates in Coconino County Jail need Commissary?
Since inmates are not allowed to possess cash money while in custody, the Coconino County Jail allows the inmate's family and/or friends to purchase products online from Access Secure Pak.
This allows them to obtain items such as personal hygiene products, snacks, apparel, electronics and stationery supplies. Otherwise they go without, and you don't want them to be obligated to others for their basic needs.
Medical Copays, Jail Fees and other Inmate Expenses
Many jails debit (charge) an inmate's commissary accounts for medical visits, any medications including over-the-counter pain reliever, jail stay fees, restitution, etc.
Taking this into consideration when deciding how much to deposit will ensure the inmate gets the amount you wanted him to have after things are deducted.
A quick call to the Coconino County Jail at 928-226-5200 will let you know how much is deducted from the books for each fee related to medical issues or other jail expenses.
Important Tips and Information About Your Inmate's Commissary
Sometimes an inmate's commissary money is used to purchase items to pay gambling debts or purchase prescription medicine from another inmate. If your inmate is spending more than $10.00 a day on commissary items, you are most likely paying for him or her to gamble or buy drugs.
Some inmates, specifically those who are targeted for being weak or are in jail for rape or child molestation, are forced to relinquish their commissary to avoid regular beatings from other inmates.
If you think your inmate is being targeted for violence or having their commissary taken to avoid beatings, contact the Coconino County Jail and ask to investigate. If an inmate is being targeted, they will intervene and have the victim placed in protective custody, away from the general population.
Put your financial needs first and the inmate's second. Don't forget, the inmate is getting three free 2,000 calorie meals a day. The food may not be of the highest quality, but the commissary food is generally much less nutritious.