Privacy Policy

Learn about our privacy policy

Privacy Policy

Last Updated: August 10, 2026

1. Introduction

Johnny Ex, Inc. (“JEI,” “JailExchange,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy describes how we collect, use, disclose, maintain, and protect information when you visit or use www.JailExchange.com (the “Site”), communicate with us, interact with Site features, or otherwise use services made available through the Site.

This Privacy Policy applies to information we collect:

  • Through the Site;
  • When you submit forms, comments, inquiries, or other information through the Site;
  • Through email, text, or other electronic communications between you and the Site;
  • Through cookies, analytics technologies, and similar technologies;
  • When you interact with affiliate advertisements or affiliate links appearing on the Site;
  • When you interact with us or our content through third-party websites, social networks, applications, or services that link to this Privacy Policy; and
  • Through other online services we operate that reference this Privacy Policy.

This Privacy Policy generally does not apply to information collected independently by third-party websites, applications, affiliate partners, social networks, or other services that may be linked to or accessible through the Site. Those third parties have their own privacy practices and policies.

Please read this Privacy Policy carefully to understand our practices regarding your information.

By accessing or using the Site, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you should discontinue use of the Site.

2. Children Under the Age of 13

The Site is not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13.

No child under 13 should provide personal information through the Site, including a name, address, telephone number, email address, username, screen name, or other identifying information.

If we learn that we have collected personal information from a child under 13 without appropriate parental consent or authorization, we will take reasonable steps to delete that information.

If you believe we may have collected information from or about a child under 13, please contact us through:

https://www.jailexchange.com/contact

3. Information We Collect

We may collect information that you provide directly to us as well as information that is collected automatically when you use the Site.

Information You Provide to Us

Depending upon how you use the Site, information you provide may include:

  • Your name;
  • Email address;
  • Mailing address;
  • Telephone number;
  • Username or account information;
  • Information submitted through forms on the Site;
  • Comments, messages, questions, reviews, or other content you submit;
  • Information you provide when contacting us;
  • Responses to surveys, contests, or promotions;
  • Transaction or purchase-related information;
  • Customer-service information;
  • Information submitted in connection with telephone or communications services; and
  • Other information you voluntarily provide.

We may also retain records and copies of correspondence you send to us.

4. User Contributions and Public Information

The Site may allow users to post, publish, display, or submit comments, reviews, messages, or other content that may be visible to other users or members of the public (“User Contributions”).

Information you voluntarily post in publicly accessible areas of the Site may be viewed, collected, copied, or used by others.

You should not post sensitive personal information in publicly accessible areas of the Site.

Although we may provide features or settings intended to limit access to certain information, we cannot guarantee that information you choose to make publicly available will not be viewed or used by unauthorized persons.

User Contributions are submitted and posted at your own risk.

5. Information Collected Automatically

As you navigate through and interact with the Site, we and certain service providers may automatically collect information about your equipment, browser, and activity.

This information may include:

  • Internet Protocol (“IP”) address;
  • Browser type;
  • Device type;
  • Operating system;
  • Approximate geographic location derived from an IP address;
  • Referring website or page;
  • Pages viewed;
  • Links clicked;
  • Search queries;
  • Date and time of visits;
  • Time spent on particular pages;
  • Device or browser identifiers;
  • General traffic information;
  • Site usage information;
  • Error and diagnostic information; and
  • Other information about how you interact with the Site.

Some of this information may be considered personal information or personal data under applicable privacy laws even when it does not directly identify you by name.

We may use automatically collected information to improve the Site, understand how visitors use it, maintain security, diagnose technical issues, and provide a better user experience.

6. Cookies and Similar Technologies

We and service providers that help us operate or analyze the Site may use cookies, pixels, tags, local storage, and similar technologies.

A cookie is a small file placed on your computer, mobile device, or other device when you visit a website.

Cookies and similar technologies may be used to:

  • Operate the Site;
  • Maintain Site security;
  • Remember user preferences;
  • Recognize returning visitors;
  • Understand how visitors use the Site;
  • Measure Site traffic and performance;
  • Diagnose technical problems;
  • Improve Site navigation and functionality;
  • Prevent fraud or abuse;
  • Attribute visits or transactions to affiliate links; and
  • Provide analytics regarding Site usage.

You may configure your browser to refuse some or all cookies or to notify you when cookies are being placed.

If you disable cookies, some features of the Site may not function properly.

Where applicable law requires consent before certain cookies or similar technologies are used, we will obtain consent as required.

7. Google Analytics

JailExchange uses Google Analytics, a web analytics service provided by Google, to help us understand how visitors use the Site and to improve Site content, navigation, performance, and functionality.

Google Analytics may collect information about your use of the Site, including:

  • Internet Protocol (“IP”) address;
  • Browser type;
  • Device type;
  • Operating system;
  • Approximate geographic location;
  • Pages visited;
  • Referring websites or pages;
  • Date and time of visits;
  • Time spent on pages;
  • Links or Site features used;
  • General interaction and usage information; and
  • Other technical and diagnostic information.

Google Analytics may use cookies and similar technologies to collect and process information about your use of the Site.

We use information provided through Google Analytics to:

  • Measure Site traffic;
  • Understand how visitors find and navigate the Site;
  • Identify frequently visited content;
  • Understand general visitor behavior;
  • Diagnose technical and performance issues;
  • Evaluate and improve Site design and functionality; and
  • Improve the usefulness of our content and services.

Information generated through Google Analytics may be transmitted to and processed by Google in accordance with Google’s applicable privacy policies and terms.

Google describes how it uses information from websites and applications that use Google services in its documentation entitled “How Google uses information from sites or apps that use our services.”

Google also provides a Google Analytics Opt-out Browser Add-on that users may use to prevent their activity from being made available to Google Analytics through supported browsers.

You may also be able to limit the use of analytics cookies through your browser settings or through any cookie or privacy controls we make available on the Site.

Where applicable law requires consent before Google Analytics cookies or similar technologies are used, we will obtain consent as required.

8. Affiliate Links and Advertising

JailExchange may display advertisements, links, recommendations, or promotional content provided through affiliate relationships with third-party companies.

Some links appearing on the Site may be affiliate links.

If you click an affiliate link and purchase a product or service, sign up for an offer, or complete another qualifying transaction, Johnny Ex, Inc. may receive a commission or other compensation from the third party.

Unless otherwise disclosed, this compensation does not increase the price you pay.

Affiliate partners and the websites they operate are independent third parties.

When you click an affiliate advertisement or affiliate link and leave JailExchange.com, the third-party website may collect information about you in accordance with its own privacy policy and terms.

Depending upon the affiliate program, a third party may use:

  • Cookies;
  • Referral identifiers;
  • Tracking links;
  • Transaction identifiers; or
  • Similar technologies

to determine that a visitor was referred from JailExchange and to attribute a purchase, registration, or other qualifying transaction to us.

We do not control the privacy practices, cookies, tracking technologies, or data practices of third-party affiliate partners after you leave JailExchange.com.

We encourage you to review the privacy policy of any third-party website you visit.

JailExchange does not currently use third-party advertising networks to provide behavioral or interest-based advertising on the Site.

9. Third-Party Websites and Services

The Site may contain links to websites, applications, services, correctional facilities, government agencies, inmate communication providers, payment providers, affiliate partners, social media platforms, and other third parties.

A link from JailExchange to another website or service does not mean that Johnny Ex, Inc. controls, endorses, or is responsible for the privacy practices of that third party.

When you leave the Site, information collected by another website or service is governed by that third party’s privacy policy.

We encourage you to review the privacy policies and terms of any third-party websites or services you use.

10. How We Use Your Information

We may use information that we collect about you or that you provide to us to:

  • Provide, operate, and maintain the Site;
  • Present Site content to you;
  • Respond to inquiries;
  • Provide products or services you request;
  • Process transactions;
  • Provide customer support;
  • Maintain user accounts or Site features;
  • Provide or support telephone or communications services;
  • Process billing or payments where applicable;
  • Communicate with you;
  • Notify you about changes to the Site;
  • Improve Site content, navigation, and functionality;
  • Analyze Site usage;
  • Measure Site performance;
  • Detect, prevent, and investigate fraud, abuse, security incidents, or illegal activity;
  • Protect the rights, property, or safety of Johnny Ex, Inc., our users, or others;
  • Enforce our Terms of Use or other agreements;
  • Comply with applicable laws, regulations, court orders, subpoenas, or other legal processes;
  • Establish, exercise, or defend legal claims;
  • Fulfill the purpose for which you provided the information;
  • Fulfill another purpose disclosed to you when information is collected; or
  • Use the information for another purpose with your consent where required.

We may also use aggregated or de-identified information for research, statistical, analytical, business, and Site-improvement purposes.

11. Communications and Marketing

If you provide us with your contact information, we may send you communications relating to:

  • The Site;
  • Your account;
  • Products or services you requested;
  • Transactions;
  • Customer support;
  • Administrative matters;
  • Security issues; or
  • Other matters relating to your use of the Site.

Where permitted by applicable law, we may also send promotional or marketing communications.

You may opt out of promotional emails by using the unsubscribe instructions contained in those communications or by contacting us.

Even if you opt out of promotional communications, we may continue to send non-promotional communications relating to transactions, legal notices, security matters, customer support, or services you requested.

12. Disclosure of Your Information

We may disclose information we collect or that you provide as described in this Privacy Policy.

Service Providers

We may provide information to contractors, vendors, consultants, hosting providers, technology providers, communications providers, payment processors, analytics providers, customer-service providers, and other companies that perform services on our behalf.

These parties may receive information only as reasonably necessary to provide their services or as otherwise permitted by law.

Affiliates and Subsidiaries

We may disclose information to our subsidiaries, affiliates, or other entities under common ownership or control.

Affiliate Partners

Where you interact with an affiliate link or advertisement, information necessary to identify or attribute that referral or transaction may be provided to or collected by the applicable affiliate partner.

Business Transfers

We may disclose information to an actual or potential buyer, successor, investor, lender, or other party in connection with:

  • A merger;
  • Acquisition;
  • Financing;
  • Restructuring;
  • Reorganization;
  • Sale of assets;
  • Bankruptcy;
  • Dissolution; or
  • Similar corporate transaction.

Legal Requirements

We may disclose information to comply with:

  • Applicable laws;
  • Court orders;
  • Subpoenas;
  • Legal processes;
  • Government requests;
  • Regulatory requirements; or
  • Law-enforcement requests.

Protection of Rights and Safety

We may disclose information when we reasonably believe disclosure is necessary or appropriate to:

  • Protect our legal rights;
  • Enforce our Terms of Use;
  • Protect users or members of the public;
  • Prevent fraud;
  • Detect abuse;
  • Investigate security incidents;
  • Protect property; or
  • Prevent or investigate illegal activity.

With Your Consent

We may disclose information for another purpose when you request, direct, authorize, or consent to the disclosure.

13. Aggregated and De-Identified Information

We may create or use aggregated, statistical, or de-identified information that does not reasonably identify an individual.

We may use and disclose this information for lawful purposes, including:

  • Analytics;
  • Research;
  • Business planning;
  • Measuring Site usage;
  • Improving Site functionality; and
  • Developing or improving products and services.

Where required by law, we will not attempt to re-identify information that has been appropriately de-identified.

14. Your Privacy Choices

You may have several options for controlling information collected through the Site.

Browser Cookies

Most web browsers allow you to:

  • Delete cookies;
  • Block cookies;
  • Receive notifications before cookies are stored; or
  • Restrict cookies from certain websites.

Blocking cookies may affect Site functionality.

Google Analytics

Google provides a Google Analytics Opt-out Browser Add-on that may allow you to prevent data about your Site activity from being made available to Google Analytics through supported browsers.

You may also manage or restrict cookies through your browser settings or any cookie controls provided on the Site.

Marketing Communications

You may unsubscribe from promotional emails using the unsubscribe link in the applicable communication.

Third-Party Services

Third-party services, including analytics providers and affiliate partners, may offer their own privacy controls and opt-out mechanisms.

Those controls are governed by the applicable third party.

15. U.S. State Privacy Rights

Residents of certain U.S. states may have privacy rights under applicable state consumer privacy laws.

Depending upon where you live, your rights may include the right to:

  • Confirm whether we process personal information about you;
  • Request access to personal information;
  • Request correction of inaccurate personal information;
  • Request deletion of personal information;
  • Obtain a portable copy of certain personal information;
  • Opt out of certain sales of personal information;
  • Opt out of targeted advertising where applicable;
  • Opt out of certain forms of profiling where applicable;
  • Appeal certain decisions regarding privacy requests; and
  • Exercise applicable privacy rights without unlawful discrimination.

The specific rights available to you depend upon the laws applicable in your state and may be subject to statutory exceptions.

To submit a privacy request, please contact us through:

https://www.jailexchange.com/contact

We may need to verify your identity before processing certain requests.

16. California Privacy Rights

California residents may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), if those laws apply to Johnny Ex, Inc.

Depending upon the circumstances, these rights may include the right to:

  • Know what categories of personal information we collect;
  • Know the sources from which personal information is collected;
  • Know the purposes for collecting or using personal information;
  • Know the categories of third parties to whom information is disclosed;
  • Request access to specific personal information;
  • Request deletion;
  • Request correction;
  • Opt out of the sale or sharing of personal information where applicable;
  • Limit certain uses of sensitive personal information where applicable; and
  • Exercise privacy rights without unlawful discrimination.

JailExchange does not currently operate third-party behavioral advertising networks on the Site.

However, certain information exchanged in connection with Google Analytics, affiliate tracking, or other third-party technologies could potentially be treated differently under various state privacy laws depending upon how those technologies are configured.

California residents may submit an applicable privacy request through:

https://www.jailexchange.com/contact

17. Do Not Track and Global Privacy Control

Some web browsers provide a “Do Not Track” (“DNT”) setting.

Because there is currently no universally accepted technical or legal standard governing all DNT signals, the Site may not respond to all DNT signals.

Certain jurisdictions recognize browser-based universal opt-out mechanisms, such as Global Privacy Control (“GPC”).

Where applicable law requires us to recognize a qualifying universal opt-out signal, we will process such signals in accordance with applicable legal requirements.

18. European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area (“EEA”), United Kingdom, Switzerland, or another jurisdiction with comprehensive data-protection laws, you may have additional rights concerning your personal data.

Depending upon the circumstances and applicable law, the legal bases on which we process personal data may include:

  • Your consent;
  • Performance of a contract;
  • Taking steps at your request before entering into a contract;
  • Compliance with a legal obligation;
  • Protection of vital interests; and
  • Our legitimate business interests or those of a third party, provided those interests are not overridden by applicable privacy rights.

Depending upon applicable law, you may have rights to:

  • Access personal data;
  • Correct inaccurate personal data;
  • Request deletion;
  • Restrict processing;
  • Object to certain processing;
  • Obtain certain information in a portable format;
  • Withdraw consent where processing is based on consent; and
  • Lodge a complaint with an appropriate data-protection authority.

Where processing is based upon consent, withdrawing consent does not affect the lawfulness of processing performed before the withdrawal.

Johnny Ex, Inc. is based in the United States.

If you access the Site from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate, subject to applicable legal requirements.

19. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which the information was collected.

The length of time we retain information may depend upon:

  • The nature of the information;
  • The reason it was collected;
  • Our business needs;
  • Legal obligations;
  • Accounting and recordkeeping requirements;
  • Fraud-prevention needs;
  • Security requirements;
  • Dispute resolution; and
  • Enforcement of agreements.

We may retain aggregated or de-identified information for longer periods where permitted by law.

20. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss.

However, no Internet transmission, electronic storage system, website, database, or security measure can be guaranteed to be completely secure.

Accordingly, we cannot guarantee the absolute security of information transmitted to or maintained by the Site.

Any transmission of information through the Internet is made at your own risk.

21. Financial Information and Payments

If you purchase products or services through the Site, payment information may be processed by a third-party payment processor.

Depending upon the transaction, we may not directly receive or store complete credit-card or other payment-card information.

Third-party payment processors have their own privacy and security practices, and information provided directly to those companies is governed by their applicable privacy policies and terms.

22. Social Media and Third-Party Platforms

The Site may allow you to interact with, share information through, or access content from social media platforms or other third-party services.

If you choose to interact with these services, the third party may collect information about your activities in accordance with its own privacy policy.

Your use of third-party platforms is governed by the privacy policies and terms of those platforms.

Johnny Ex, Inc. does not control how independent social media companies collect or use information.

23. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our business practices;
  • The Site;
  • Technology;
  • Service providers;
  • Legal requirements; or
  • Other circumstances.

When we update this Privacy Policy, we will revise the Last Updated date at the top of this page.

If we make material changes, we may provide additional notice when appropriate, such as by posting a notice on the Site.

We encourage you to review this Privacy Policy periodically for updates.

Your continued use of the Site following the posting of an updated Privacy Policy constitutes acknowledgment of the updated policy to the extent permitted by applicable law.

24. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or Johnny Ex, Inc.’s privacy practices, please contact us through:

Johnny Ex, Inc.
JailExchange.com

https://www.jailexchange.com/contact

If you are submitting a privacy-rights request, please clearly indicate that your request concerns privacy or personal information so that it can be directed appropriately.

Last Updated: August 10, 2026