Maricopa County Durango Jail Visitation Changes Due to Coronavirus

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Maricopa County Durango Jail

Address:
3225 West Gibson Lane
Phoenix, AZ 85009
Phone:
602-876-0322

New Visitation Policies in Maricopa County Durango Jail Due to COVID-19 Coronavirus

Because of concerns for the safety and wellness of both staff and inmates at the Maricopa County Durango Jail in Phoenix, Arizona, contact visits of any type may be suspended. Even if they have visits, from time to time, face masks may be required.

Approved Non-contact visits with family, friends and the inmate’s lawyers may still be allowed when at-home or onsite video visitation is not available, however given that new guidelines are changing daily please check the visitation page or call 602-876-0322 for updates.

Video Visitation at Maricopa County Durango Jail

At-home and onsite video visitation guidelines for Maricopa County Durango Jail, when this service is available, can be found by going to the visitation information page.

We highly recommend that you call 602-876-0322 first for any changes due to staff shortages or other unforeseen circumstances, including whether your inmate has become ill and is unable to be in the general population where video kiosks are available.

How Long Will These Changes Last?

Experts in the study of the COVID-19 are anticipating that spread of the virus will be a ongoing concern for Maricopa County, the state of Arizona and the entire United States until well into 2024 and maybe even beyond. We are witnessing the virus becoming more contagious, but less deadly over time. Many people think that the 'more contagious, but less deadly' variants will infect so many people that a higher level of natural immunity for the majority of Americans will be the end result.

Will the Inmates in Maricopa County Durango Jail Be Safe from Getting Sick With COVID-19 Coronavirus?

Whether the inmates are safe from contracting the coronavirus depends entirely on two things:

The Virus being introduced into the facility by a staff member or inmate who is unaware that they have it.
How easily it spreads.

At this stage most people who get the coronavirus show very few symptoms beyond what you might experience with a bad cold or a mild case of the common flu. Newer variants are turning out to be less deadly than the common flu we experience every year.

Studies that have been done are showing that the hardest hit are those 60 years of age and older, those with pre-existing medical issues like diabetes, leukemia or obese individuals. Young men and women rarely become very ill, and when they do, seem to recover quickly.

Given the close proximity of inmates and staff to each other in this lockup, it is going to be very difficult to prevent the spread of COVID-19 once it is introduced into the facility as the virus can spread via the microscopic vapor that we release every time we speak, cough or sneeze.

We will continuously update this page as the virus changes and new policies are instituted.

Depositing Money for Communicating with an Inmate

How to Make a Deposit for Phone, Email or Visitation using GettingOut.com

Maricopa County Durango Jail uses GettingOut for some or all of its communication services with an inmate.

If you want to deposit money using this company for your use or your inmate's account, there are four ways to do it:

Online - They accept all major credit cards including Visa, MasterCard, Discover and American Express.
At the Maricopa County Durango Jail using the kiosk in the jail lobby - (cash, debit or credit card) NOTE - Maricopa County Durango Jail may require identity verification so bring your driver’s license or some other form of ID.
By phone by calling 866-516-0115 - They have bi-lingual operators are standing by 24 hours 7 days a week to assist you with your deposit. Major credit cards accepted are Visa, MasterCard, Discover and American Express.
By using their app, either Android or iphone. - All credit cards mentioned above are accepted.

For all the information you need to know, including tips, guidelines and warnings about depositing money in a Maricopa County Durango Jail inmate's account for communication services, check out our Send Money page.

How to Deposit Money into an Inmate's Account in Maricopa County Durango Jail

To deposit money into the account of an inmate in Maricopa County, follow these instructions:

Create an account with Touchpay Services, a GTL company.
Select Arizona.
Select Maricopa County Durango Jail
Enter the Inmate ID of your inmate. This can be found by calling 602-876-0322 or by looking up the inmate's name in the Inmate Search link.
Enter your billing information and send money.
You can also deposit cash using the kiosk at the Maricopa County Durango Jail. To do this you need the Inmate's ID Number and the Facility Locator Number for Maricopa County.

For all the information you need regarding making an inmate deposit, what it costs, how much you can send, how long it takes for your inmate to receive funds and more, and to get the Facility Locator Number, check out our Send Money Page.

How Do You Communicate with an Inmate in the Maricopa County Durango Jail by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
Pin Debit - This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
Voicemail - You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Maricopa County Durango Jail, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Maricopa County Durango Jail Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.

How Inmates Can Use a Tablet to Access Services at Maricopa County Durango Jail

To find out how to get access to a tablet for inmate read the following:

1. First, Register or Sign In to GettingOut/GTL

2. Purchase the services you want for your Maricopa County Durango Jail inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.

How to Communicate with an Maricopa County Durango Jail Inmate by Mail and by Email

To mail or email an inmate in Maricopa County follow these steps:

When mailing a letter or postcard to an inmate, please follow these instructions:

All mail sent to an inmate at the Maricopa County Durango Jail must include the sender's name and mailing address in the top left corner of the envelope or postcard.
All mail must include the facility's address, as well as the inmate's name and assigned number.
Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
The Maricopa County Durango Jail has a zero-tolerance policy regarding mail violations.
All the information you need to understand mail and email policies can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

Emailing Messages & Photos

Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.

If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1. Select Maricopa County Durango Jail,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.
After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message. Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
You can also send your Maricopa County inmate photos and videos.

Customer Service Questions
'Online' Contact Form, or
Call 866-516-0115

Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.

All the information you need to understand mail and email policies for Maricopa County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

How Do You Visit an Inmate in Maricopa County Durango Jail?

To visit an inmate in Maricopa County, whether by video or in person 'at the jail', follow these steps:

Other than 'at the jail' visits between you and your inmate, which is explained and outlined in detail on our Visit Inmate Page, Maricopa County remote video inmate visitation can be done using the services of GettingOut.

There are three ways to remotely visit your inmate in Maricopa County Durango Jail:
1. Using the GettingOut Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut apps.

To remotely visit an inmate in Maricopa County follow these steps:
1. Start by confirming that Maricopa County Durango Jail's Video Visitation is working correctly by looking up Maricopa County here.
2. The next step is to create an account here for GettingOut.
3. Then add funds to your account.
4. Last, select Maricopa County Durango Jail, and then the inmate you wish to communicate with.

Other Maricopa County Services provided by GettingOut:
- Phone Calls & Voicemail
- Email, Photo & Video Sharing
- Inmate Tablet Rental
- Deposits

Customer Service
If you have any questions about the Maricopa County Durango Jail Visitation Services you can call them at 866-516-0115.
Frequently Asked Questions

* All the information you need to have complete knowledge about inmate visitation; policies, rules, fees, schedules, tips, dress codes, and children, lawyers and clergy visitation in Maricopa County, can be found on our Visit Inmate Page.

Maricopa County Durango Jail Phone: 602-876-0322