Benton County Jail Remote Inmate Video Visits

Benton County Jail

Address:
1300 SW 14th Street
Bentonville, AR 72712

Phone:

479-271-1008

Remote Video Visitation with an Inmate

Benton County Jail uses Smart Communications for Remote Video Visitation between inmates and their loved ones.

How Video Visitation Works
SmartJailMail.com provides a two-way, real-time video visitation system which can be used to speak to your loved ones directly in their housing location within the jail.
At some locations you may also use a lobby kiosk at the facility to visit for free when scheduling a local / on-site visit.
Remote visits from home cost 50 cents per minute and are scheduled in 15 or 30 minute increments.
To schedule a video visit you must first open a Smart Communications account.

Remote Video Visits From Home
Once you are connected with an inmate you can use the visitation section of the website to schedule a visit.
Remote visits from home are billed on a credits-per-minute model and are scheduled in 15 or 30 minute blocks.

Local / On-Site Video Visits
Once you are connected with an inmate at a location where you have a visitation kiosk in the lobby, you may use the visitation section of the website to schedule a visit.
Local / on-site visits are provided free of charge.

This link explains everything you need to know about Smart Communications Video Visitation.

Benton County Jail on-site Inmate Video Visitation Schedule

1300 SW 14th Street
Bentonville, AR 72712
479-271-1008

  • First, you must register with Smart Communications. Your inmate must have already approved you as a visitor.
  • Visits are 15 minutes.
  • Each inmate is allowed two visits per week.

ON SITE VISITATION SCHEDULE

DAY TIMES
SUNDAY No Visitation
MONDAY 8:00AM - 10:15AM
12:00PM - 1:15PM
6:00PM - 7:15PM
TUESDAY 8:00AM - 10:15AM
12:00PM - 1:15PM
6:00PM - 7:15PM
WEDNESDAY 8:00AM - 10:15AM
12:00PM - 1:15PM
6:00PM - 7:15PM
THURSDAY 8:00AM - 10:15AM
12:00PM - 1:15PM
6:00PM - 7:15PM
FRIDAY 8:00AM - 10:15AM
12:00PM - 1:15PM
6:00PM - 7:15PM
SATURDAY No Visitation


Benton County Jail Remote Inmate Video Visitation Schedule

REMOTE VISITATION SCHEDULE

DAY / INMATES TIMES
SUNDAY
GEN. POPULATION
8:00AM - 10:15AM
12:00PM - 1:15PM
6:00PM - 7:15PM
SUNDAY
TRUSTEES
5:00AM - 5:15AM
8:00AM - 10:15AM
12:00PM - 5:15PM
6:15PM - 11:00PM
MONDAY
GEN. POPULATION
8:00AM - 10:15AM
12:00PM - 1:15PM
6:00PM - 7:15PM
MONDAY
TRUSTEES
5:00AM - 5:15AM
8:00AM - 10:15AM
12:00PM - 5:15PM
6:15PM - 11:00PM
TUESDAY
GEN. POPULATION
8:00AM - 10:15AM
12:00PM - 1:15PM
6:00PM - 7:15PM
TUESDAY
TRUSTEES
5:00AM - 5:15AM
8:00AM - 10:15AM
12:00PM - 5:15PM
6:15PM - 11:00PM
WEDNESDAY
GEN. POPULATION
8:00AM - 10:15AM
12:00PM - 1:15PM
6:00PM - 7:15PM
WEDNESDAY
TRUSTEES
5:00AM - 5:15AM
8:00AM - 10:15AM
12:00PM - 5:15PM
6:15PM - 11:00PM
THURSDAY
GEN. POPULATION
8:00AM - 10:15AM
12:00PM - 1:15PM
6:00PM - 7:15PM
THURSDAY
TRUSTEES
5:00AM - 5:15AM
8:00AM - 10:15AM
12:00PM - 5:15PM
6:15PM - 11:00PM
FRIDAY
GEN. POPULATION
8:00AM - 10:15AM
12:00PM - 1:15PM
6:00PM - 7:15PM
FRIDAY
TRUSTEES
5:00AM - 5:15AM
8:00AM - 10:15AM
12:00PM - 5:15PM
6:15PM - 11:00PM
SATURDAY
GEN. POPULATION
8:00AM - 10:15AM
12:00PM - 1:15PM
6:00PM - 7:15PM
SATURDAY
TRUSTEES
5:00AM - 5:15AM
8:00AM - 10:15AM
12:00PM - 5:15PM
6:15PM - 11:00PM

 

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Benton County Jail money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

Benton County Bail Bond Information

Because Benton County and Arkansas can change their bail bond procedures, it is always best to call either the Benton County Jail at 479-271-1008, or the court in the jurisdiction (i.e. Municipal Court, District Court, etc.) where the offender was charged, and do this right after an arrestee has been booked. 

Ask the staff at the Benton County Jail or the Benton County Court Clerk these specific questions:

  1. Is the defendant eligible for bail or a bond?
  2. How much will the bail or bond be, and what are the additional fees?
  3. Where do I go to pay it?
  4. Are there any days or times of the day or night when I cannot post bail?
  5. What types of payment are allowed? Cash? Money order? Credit card? What types of credit cards? Property or other collateral? Surety bonds?
  6. Do I have to use a bail or bond agent?

If you feel the bail is too high and you wish to get it reduced, contact a lawyer or the defendant's public defender and get them to look into what they can do to get a bail reduction. The sooner you get working on this the quicker you will get your loved one released. 

This entire process will go smoother and faster with a criminal attorney or bail agent handling it for you.


 

How to Schedule & Visit with an Inmate in Benton County Jail

To schedule a visit and meet with an inmate in Benton County, either at-the-jail or remotely by video, follow these instructions:

  • To schedule and visit with an inmate you MUST first open a SmartJailMail.com account.
  • Once you open an account, you may search for Benton County inmate to visit with.
  • When you locate the Benton County inmate that you want to connect with, you can send them a connection request.
  • Benton County Jail will then need to approve the request before you can send messages.

For all the information you need to schedule and visit with a Benton County Jail inmate, including how it works, how much it costs, visitation using a rented tablet, how often and when you can visit and more, check out our Visit Inmate Page.
NOTE: Your visits will be monitored, recorded and stored. You may want to refrain from discussing your inmate's court case as anything discussed can be used against them in court.


 

Benton County Jail Gives Inmates Access to Tablets At No Cost for Communication, Research and Entertainment

They may not be directly connected to the internet, but inmates at Benton County Jail are provided free tablets to use within the jail that allow them to have access to the following services and information:

  • Phone Calls - Inmates may make calls directly from their tablet allowing for more privacy. The rates are the same as the phones in the unit, and the calls are still recorded and monitored.
  • eMessaging - Communicate via a text based message or picture. Fee based system.
  • Job Search - Using JobView, a secure job search application, inmates have the ability to see what jobs are available when they are released.
  • Education - Free educational platform and course catalog that provides thousands of educational resources.
  • Self Help -Inmates have daily access to mental health and addiction recovery programming.
  • Music - Top-40, Hip-Hop, Country, Rock, Gospel, and more.
  • Law Library -  Legal research with up-to-date case information.
  • eBooks - Thousands of available titles.
  • Religion - Religious resources for spiritual guidance.
  • Games - Inmates can play their favorite games. Available through monthly subscriptions
  • Facility Services - Digital access to submitted forms, requests, facility documents, and notifications from staff.
  • Video Visitation - Visitation may not be allowed on the Tablets.  Call Benton County Jail at 479-271-1008 to confirm.

The availability of tablets may seem like something that inmates who are serving time do not deserve, but here are some of the benefits for inmates in Benton County:

  • Keeps inmates busy.
  • The threat of losing access to tablets keeps them better behaved.
  • Safer for the staff to keep inmates happy.
  • Allows communication with family members.
  • Educational programming.
  • Legal research.
  • Social programming such as anger management, substance abuse, etc.

For more information about Tablets and how your inmate can get one to use while he is in jail, chek out our Inmate Tablet page.


 

Benton County Jail Inmate Mail Types

Postcards
The Benton County Jail allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.

Envelopes
The Benton County Jail also allows regular postcards and envelopes to be mailed to inmates as well.

Personal postcards and envelopes MUST be mailed to the following address:
Inmate's Full Name & Inmate ID #
Smart Communications – Benton County Sheriff’s Office
P.O. Box 9118
Seminole, FL 33775-9118


Legal Mail
Legal Mail is mail from Attorneys, law enforcement, the courts, bail companies, etc.

Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books
The Benton County Jail allows books to be mailed directly to the jail from a reputable source such as AmazonBarnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address above.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Benton County Jail standards will be disposed of. No more than three books may be shipped at any one time.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.


All legal mail, newspapers, magazines and books are to be shipped to:
Inmate's Full Name & Inmate ID #
Benton County Jail
1300 SW 14th Street
Bentonville, AR 72712


 

How to Send and Receive Secure Text and Email Messages with an Inmate in Benton County Jail

To communicate by text or email with an Benton County inmate, follow these instructions:

  • To send or receive a message you MUST first open a SmartJailMail.com account.
  • Once you open an account, you may search for Benton County inmates or detainees to connect with.
  • When you locate the Benton County inmate that you want to connect with, you can send them a connection request.
  • Benton County Jail will then need to approve the request before you can send messages.

For all the information you need to send and receive secure messages in the form of text or email with a Benton County Jail inmate, including how it works, how much it costs, renting your inmate a tablet, how often you can communicate and more, check out our Text/Email an Inmate Page.
NOTE: Your messages will be monitored and stored. You may want to refrain from discussing your inmate's court case.


 

How Do Inmates in Benton County Jail Buy Phone Cards Online & Make Phone Calls?

To receive phone calls from inmates in Benton County, or to assist them in making phone calls from jail to other people, follow these steps:

  • Benton County Jail uses the services of Correct Solutions Group.
  • Register with them online or call them at 877-618-3516
  • Services for Benton County inmates and their families and friends include Collect Calling, PIN Debits, Purchasing Calling Cards for your inmate or depositing money into an inmate's commissary account..

For all the information regarding phone calls with Benton County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.


 

How to Send a Carepack Commissary Package Directly to an Inmate in Benton County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Benton County Jail follow these steps:

  • Select Arkansas, then select Benton County Jail, and then select the 'Send a Package Order' option.
  • Register and create an account with Access Securepak, for Benton County.
  • Choose the inmate and the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Benton County at any one time.

For all information, tips and available items for shipping Commissary packages to an inmate in Benton County Jail check out our Commissary Instructions Page for Benton County.


 

How to Send Money to an Inmate in Benton County

To send commissary money to an inmate in Benton County Jail follow these steps:

  • Register with Access Corrections by creating an account.
  • Select Arkansas, then select Benton County Jail, and then the inmate you want to send money to.
  • Choose the amount of money you want to send, and input your payment method.

For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Benton County Jail.


 

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