Hall County Prison & Correctional Inmate Phone & Email

Inmate Phone & Voicemail for Hall County Prison & Correctional

Hall County Prison & Correctional uses IC Solutions for their inmate phone services.

In order to communicate with your inmate by telephone you must register with IC Solutions and choose a 'type' of account.

There are two different types of phone accounts you can fund:
1.    Prepaid Accounts - With a prepaid account the funds belong to you. You control whether the inmate uses the funds by either ‘accepting’ or ‘rejecting’ each call to you by your inmate.
2.    Debit Telephone Accounts – With a Debit telephone account, the funds are transferred directly to your inmate. Your inmate can call any phone number unless it is blocked by Hall County Prison & Correctional.

How it works:
1.    First, you must register with IC Solutions:

  • Register Online, or
  • Register by Phone 1-888-506-8407 (available 24/7), or
  • Register by Mail (see addresses and instructions below).

2.    Choose whether you are funding a Prepaid or a Debit account.
3.    Follow the prompts for choosing Hall County Prison & Correctional for a Debit account, or choosing an ‘inmate’ for a Prepaid account.
4.    Make payment.

Prepaid Account - More Information
- One Prepaid account per inmate/phone number. 

  • If you have more than one inmate, you must open a separate account for each.
  • If you have two numbers (cell and home), you must open a separate account for each.

- Use Prepaid Accounts if you want to have the ability to leave voicemail messages for your inmate. 
- Prepaid Accounts can be funded to allow for Remote Video Visits if they are available at the facility.
- Collect calls are allowed, but only to your landline. You will see the IC Solutions portion of the bill on your land line phone bill.
- Cost – Prepaid Accounts are charged $0.21 per minute. Rates are subject to change.
- All phone calls are recorded.
- Refunds of unused funds will be refunded to you.

Debit Telephone Accounts – More Information
- Your Inmate controls the funds and can call any phone number not restricted by Hall County Prison & Correctional.
- Cost – Debit Accounts are charged $0.21 per minute. Rates are subject to change.
- All phone calls are recorded.
- Refunds of unused funds are the property of your inmate.

Voicemail – More Information
- Voice mail messages cannot exceed 30 seconds in length.
- Voicemail messages can be left 24/7
- Your inmate will immediately be notified they have a message.
- Hall County Prison & Correctional will provide you with its own Inmate Voicemail Number for this service.

IC Solutions Contact Information
Contact Information
Phone 1-888-506-8407 (available 24/7)
Online contact form

Mail-in Purchases
Please allow for a delay in the use of IC Solutions Phone services when using Mail-in purchases.

ICSolutions
Customer Service
2200 Danbury Street
San Antonio, TX 78217

When purchasing PREPAID phone services through a mail-in purchase, please be sure to include with your payment, your:

  • name, 
  • address, and 
  • the designated telephone number you wish to receive calls from.

When purchasing DEBIT phone services through a mail-in purchase, (Western Union, cashier's check, or money order only) please be sure to include with your payment, your:

  • Inmate’s name and Inmate number
  • Inmate’s Facility
     

How does an Inmate make a phone call from Hall County Prison & Correctional?

Once you have created and funded your account with IC Solutions, your inmate can start making calls immediately.

  • With the Prepaid Account the funds belong to you. You control whether the inmate uses the funds by either ‘accepting’ or ‘rejecting’ each call to you by your inmate.
  • With the Debit Telephone Account the funds are transferred directly to your inmate. Your inmate can call any phone number unless it is blocked by Hall County Prison & Correctional

Can I communicate by Email with an Inmate?

Securus Technologies eMessaging allows family and friends to communicate with an inmate using a messaging service that works like email.

Because Hall County Prison & Correctional contracts with Securus for their phone service, they either already or may soon allow eMessaging for their inmates.

Check to see if eMessaging is available:

*WARNING* Everything you write or any attachments that you send will be seen by authorities in your inmate's facility, will be stored on their servers indefinitely and can be used against them in court proceedings. 

We recommend you download the app in order to use eMessaging.

Things you can do with Securus eMessaging by buying 'Digital Stamps' from Securus:

- Send a text Message - 1 stamp

- Purchase a reply for your inmate - 1 stamp

- Attach up to 5 photos - 1 stamp each photo

- Share up to 5 eCards - 1 stamp each eCard

- Send just a photo with no text - 1 stamp

- Send a 30 second VideoGram - 3 stamps

 

Things your inmate can do using eMessaging:

- Reply to your eMessage if you attach a return stamp

- Receive transferred stamps you share with them (no cost to transfer)

- When available, they can purchase their own stamps from their Inmate Debit Account

 

How it works:

- You must have a Securus Account and be logged in

- Messages are sent and received from the Securus Website or the Securus Mobile App

- Find Hall County Prison & Correctional here, check to see if they have eMessaging yet, and if they do, find your inmate, purchase a book of stamps and send an eMessage.

- You must first purchase a book of stamps. The cost of each stamp is subject to change. Once you select your inmate, the stamp price will be shown.

*WARNING* 

- All eMessages, Photos and Videos are first REVIEWED by Hall County Prison & Correctional Staff.

- If your eMessage, Photo or Video is NOT approved, you will receive a message in your eMessaging inbox stating that the message was rejected and a reason.

- NO REFUNDS will be given for Stamps used, even if eMessage or other attachments are rejected.

Important Tips About Hall County Prison & Correctional Phone Calls

Many jails and prisons restrict the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.

Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.

If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.

Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.

All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!

Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.

Sign up with IC Solutions to connect with your inmate at Hall County Prison & Correctional by clicking the banner below.

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