Big Sandy Regional Detention Center
Big Sandy Regional Detention Center
Physical Address
904 3rd StreetPaintsville, KY 41240
Jail Phone Number
606-297-5245Johnson County Inmate Search
The Big Sandy Regional Detention Center (904 3rd Street, Paintsville, KY 41240; 606-297-5245) houses Johnson County arrests along with inmates from Lawrence, Magoffin and Martin, and its inmate roster is where you check who is in custody; confirm the birth date. Mugshot questions are answered below. VINELink and KYeCourts guest search provide alerts and court dates, and our court guide covers Paintsville hearings.
Read inmate search answers
1. Where are Johnson County inmates held?
They're held at the Big Sandy Regional Detention Center on 3rd Street in Paintsville, a regional facility that also takes inmates from Lawrence, Magoffin and Martin. Call 606-297-5245 on a weekday between 8 a.m. and 4 p.m. with the full legal name. In the first hours following an arrest, the sheriff (606-789-3411) or Paintsville police can tell you whether booking is done.
↑ Back to the question list2. Is there an online roster for Big Sandy?
Yes. Enter a last name in the inmate roster and check the birth date, since the roster covers four counties. VINELink offers release alerts and KYeCourts guest search shows hearing dates. A very recent booking might not appear yet.
↑ Back to the question list3. How does visitation work at Big Sandy?
Video visitation is offered every week from 9 a.m. to 10 p.m. Call 606-297-5245 about registering, identification requirements and scheduling. Children need a parent or guardian present, and conduct rules apply on screen as they would in person. Security events can cancel sessions on short notice. Our visitation guide has more.
↑ Back to the question list4. How do I post bond for a Big Sandy inmate?
Confirm the amount with 606-297-5245, then pay at the circuit clerk's office in the judicial center (606-297-9567) using currency, a bank-issued check, money order or card. The detention center won't take bond, and it warns families about scam callers asking for bond money. Bring photo ID and keep the receipt. Our bail guide and money guide explain more.
↑ Back to the question list5. How can I add money to a Johnson inmate's account?
Find out from 606-297-5245 how deposits work, what the caps are and what each method costs, and enter the name exactly as booked. Funds left after fees pay for canteen goods such as food and hygiene items, plus calls. Unused money is returned when the person leaves. See our money guide and commissary guide.
↑ Back to the question list6. Can a Big Sandy inmate call me?
Outbound calls come from a prepaid account; 606-297-5245 can explain how to fund one and what it costs. Everything said is recorded and may reach the prosecutor, so leave the case out of conversations. Our phone guide and messaging guide cover more.
↑ Back to the question list7. What's the right way to write someone at Big Sandy?
Before putting pen to paper, get the address and correspondence rules from 606-297-5245. Put the full legal name on the envelope with your return address. Staff inspect everything except legal correspondence, and banned items are returned. Our mail guide covers photos.
↑ Back to the question list8. What if a Johnson inmate needs medical attention?
Call 606-297-5245, ask for the officer in charge, name the inmate and explain what's happening, such as a medication that hasn't been given. Property questions are handled there too. In serious situations, an attorney from the Prestonsburg Trial Office of the Department of Public Advocacy (123 East Court Street, Prestonsburg, KY 41653; 833-895-0579) can raise the issue with the judge. Keep the doctor's contact information handy.
↑ Back to the question list9. Could a Paintsville inmate have another warrant?
It's possible; the regional jail here holds people from several neighboring counties, and families along Route 23 often have cases in more than one. The Johnson sheriff's office answers at 606-792-6396 about local warrants, and the courts' free guest case search looks further afield, statewide, from a single name.
If the person leaves with a warrant still open, the next step is a surrender at the Big Sandy Regional Detention Center, ideally with a defense lawyer who can argue bond. The circuit clerk at 908 3rd St., Suite 109, Paintsville, KY 41240, answers at 606-297-9567 about missed dates.
↑ Back to the question list10. Where do Johnson County juveniles go?
Youths are never placed in Big Sandy's adult housing. Every detained youth gets a hearing before a judge inside 48 hours, weekends and holidays not counted (KRS 610.265). Placement is decided by the Department of Juvenile Justice (502-573-2738), and Johnson District Court hears the matter.
↑ Back to the question list11. Are Johnson County mugshots available?
Yes, by open records request. Deliver to 3rd Street a written request that names the inmate, gives the arrest date and identifies the mugshot as the record wanted. News media can go through the sheriff too. For an ICE photo, use the ICE FOIA page. Federal mugshots stay private unless the Marshals publish one while hunting a fugitive.
↑ Back to the question list12. Can federal prisoners be held at Big Sandy?
Possibly. Big Sandy can hold a federal detainee when the U.S. Marshals pay for a bed there. Federal prosecutions from Johnson County go to the U.S. District Court, Eastern District of Kentucky, 1405 Greenup Avenue, Ashland, KY 41101, 606-329-2465, where custody before trial is settled at a detention hearing. Find sentenced federal inmates in the BOP locator. Paintsville-area federal holds are handled by the Marshals' Ashland staff at 606-329-2587.
↑ Back to the question list13. How does an ICE detainer affect a Big Sandy inmate?
Big Sandy staff (606-297-5245) will know if a detainer arrived; for the federal side, call the Louisville ICE office, which serves eastern Kentucky at 502-625-6202.
- ICE sends the facility an I-247A detainer.
- Under 8 CFR 287.7(d), once the state case would release them, ICE can ask Big Sandy to keep a Johnson inmate up to 48 hours after they would otherwise be released on it.
- ICE officers have to pick up the inmate during that time.
- Otherwise the inmate goes free.
- The ICE locator lists people in ICE custody.
14. Which days does Paintsville circuit court hear criminal cases?
Per the clerk's page (606-297-9567), circuit criminal court sits on the second and fourth Friday each month: arraignments, motions and sentencing at 9 a.m., pretrial conferences at 11:30 a.m. Someone held at Big Sandy (606-297-5245) is brought over for those settings.
↑ Back to the question list15. How fast is release after bail?
Release paperwork starts once the bail payment reaches the detention center. Belongings and the account balance are returned with fees subtracted. Call 606-297-5245 for an estimate and line up a ride to 3rd Street.
↑ Back to the question list16. How can I find a Johnson inmate moved to state prison?
Search the person's name in the KOOL search to see the prison or county jail with state inmates now responsible. Our Kentucky prison directory gives phone numbers. Records may trail an actual move by a few days.
↑ Back to the question list17. Which jails serve the counties bordering Johnson?
Lawrence, Magoffin and Martin County arrests come to the same 3rd Street jail in Paintsville. Floyd County has the Floyd County Jail in Prestonsburg, 606-886-8021. Morgan County books people into the Morgan County Jail in West Liberty, 606-743-4937, with overflow sent to the Rowan County Detention Center in Morehead, 606-784-8457.
↑ Back to the question list18. Which police serve Johnson County?
- Paintsville Police Department's line is 606-789-2603.
- Deputies at the sheriff's office answer at 606-789-3411.
- State troopers are assigned from Kentucky State Police Post 9, 3499 North Mayo Trail, Pikeville, KY 41501, at 606-433-7711.
Deputies and state troopers patrol outside Paintsville. Call 911 in an emergency.
↑ Back to the question listJohnson County Bail and Pretrial Release
Release on bail or bond after a Paintsville or Johnson County arrest starts at the Big Sandy Regional Detention Center (904 3rd Street, Paintsville, KY 41240; 606-297-5245), where people are booked, and the bond is paid at the circuit clerk's window at the Johnson County Judicial Center, 908 3rd St., Suite 109, Paintsville, KY 41240 (606-297-9567). Johnson, Lawrence and Martin form the 24th Judicial Circuit.
1. How can I learn a Paintsville bond amount?
Phone the detention center at 606-297-5245, where office staff work weekdays from 8 a.m. to 4 p.m. Have the inmate's full legal name and birthday ready. The inmate roster may show the figure too. A blank entry typically means a judge hasn't ruled yet, which normally comes at the first court appearance.
↑ Back to the question list2. How is bond paid?
Bring the money to the clerk in Suite 109 of the judicial center. Cash, cashier's checks, money orders and cards (with a processing fee) are taken, and ePay works online. A personal check must show the writer's current address, two phone numbers and driver's license number. Verify the total at 606-297-9567 first.
↑ Back to the question list3. Should I trust a call asking for bond money?
Be careful. Big Sandy warns families about scam calls demanding bond payments. The detention center itself never collects bond; only the circuit clerk does, in person or through ePay. Hang up, then confirm any request by phoning 606-297-5245 or 606-297-9567 directly before sending anything.
↑ Back to the question list4. Can I hire a bondsman?
No. In Paintsville relatives and friends deal with the circuit clerk (606-297-9567) or Big Sandy Regional (606-297-5245) directly, because Kentucky law outlaws commercial bail bonding (KRS 431.510). The court holds the money, and the deposit largely comes back after the case closes as long as every court date was kept.
↑ Back to the question list5. How does a judge decide on release?
Soon after booking at Big Sandy on 3rd Street (606-297-5245), a Pretrial Services officer interviews the defendant, verifies residence, work and record, and produces a score estimating flight and new-arrest risk (KRS 431.515). A low score favors release without posting money (KRS 431.066).
↑ Back to the question list6. What bail options exist in Paintsville?
The Paintsville clerk (606-297-9567) can tell you which form was ordered. Options open to the judge include a personal promise to return, an unsecured bond, a 10 percent deposit (KRS 431.530), paying the full figure, or pledging land valued at twice that amount (KRS 431.535). Someone close to the defendant can also sign as surety instead of paying (KRS 431.520).
↑ Back to the question list7. What limits apply to bail amounts?
A Paintsville district judge sets the amount, which the clerk (606-297-9567) can read back. Judges must weigh what the accused can actually afford (KRS 431.525), and jailing someone for a mere violation is disfavored (KRS 431.062). For nonviolent misdemeanors, bail tops out at the largest possible fine plus costs. Many Class D felonies follow a uniform schedule (KRS 431.540), while domestic violence cases carry extra safeguards (KRS 431.064). Each jail day before release earns a $100 credit against bail (KRS 431.066).
↑ Back to the question list8. When does the deposit come back?
Once the case is over, the clerk issues the refund. A defendant who made every hearing gets the deposit back less 10 percent, with a $5 minimum. If the case ends in dismissal or a not-guilty verdict, the fee is waived. Unpaid fines and costs are deducted beforehand. Ask 606-297-9567 about timing.
↑ Back to the question list9. What conditions come with release?
A judge can require staying away from the alleged victim, sobriety with testing, GPS monitoring or weekly reporting to an officer. Missing a hearing or violating a term invites a warrant, and bond may be forfeited 20 days after notice (KRS 431.545). A lawyer can move to adjust terms that turn out impossible to follow.
↑ Back to the question list10. Which attorneys handle a Johnson bail case?
Misdemeanor prosecutions and the opening phase of felonies rest with the county attorney (225 Court Street, Paintsville, KY 41240 (606-789-8232)). Once a felony is indicted, the 24th Circuit Commonwealth's Attorney (704 Broadway, Suite B, Paintsville, KY 41240 (606-788-7085)) takes over. Defendants who can't afford counsel get the Prestonsburg Trial Office of the Department of Public Advocacy (123 East Court Street, Prestonsburg, KY 41653; 833-895-0579). Our court guide walks through each stage.
↑ Back to the question list11. Is a federal or ICE hold covered by Johnson bail?
No. Federal release decisions come from the U.S. District Court, Eastern District of Kentucky, 1405 Greenup Avenue, Ashland, KY 41101, 606-329-2465. If ICE places a detainer, 3rd Street may keep the person as long as 48 hours past state release. Ask 606-297-5245, or search the ICE locator or BOP locator.
↑ Back to the question listBig Sandy Regional Detention Center Inmate Video Visitation Schedule
904 3rd Street
Paintsville, KY 41240
606-297-5245
- First, you must register, puchase data, and then schedule with CIDNET.
- Visits are 20 minutes.
- The more data you purchase, the less expensive each MB of data is.
ON SITE VIDEO VISITATION
| DAY | TIMES |
| SUNDAY | 1:00PM - 4:00PM 6:30PM - 9:00PM |
| MONDAY | 1:00PM - 4:00PM 6:30PM - 9:00PM |
| TUESDAY | 1:00PM - 4:00PM 6:30PM - 9:00PM |
| WEDNESDAY | 1:00PM - 4:00PM 6:30PM - 9:00PM |
| THURSDAY | 1:00PM - 4:00PM 6:30PM - 9:00PM |
| FRIDAY | 1:00PM - 4:00PM 6:30PM - 9:00PM |
| SATURDAY | 1:00PM - 4:00PM 6:30PM - 9:00PM |
REMOTE VIDEO VISITATION SCHEDULE
| DAY | TIMES |
| SUNDAY | 9:00AM - 10:45AM 11:45AM - 4:45PM 6:30PM - 9:30PM |
| MONDAY | 9:00AM - 10:45AM 11:45AM - 4:45PM 6:30PM - 9:30PM |
| TUESDAY | 9:00AM - 10:45AM 11:45AM - 4:45PM 6:30PM - 9:30PM |
| WEDNESDAY | 9:00AM - 10:45AM 11:45AM - 4:45PM 6:30PM - 9:30PM |
| THURSDAY | 9:00AM - 10:45AM 11:45AM - 4:45PM 6:30PM - 9:30PM |
| FRIDAY | 9:00AM - 10:45AM 11:45AM - 4:45PM 6:30PM - 9:30PM |
| SATURDAY | 9:00AM - 10:45AM 11:45AM - 4:45PM 6:30PM - 9:30PM |
CIDNET Video Visitation allows families to conduct live, face-to-face video visits with incarcerated loved ones from home. Using an internet-connected smartphone, tablet, or personal computer equipped with a webcam, visitors connect directly through housing-unit video stations or handheld tablets without traveling to the facility or waiting in jail visitor lobbies.
Important: Advance Registration and Visitor Clearance Required
Detention centers do not permit unscheduled or unverified video sessions. Correctional facilities require prospective visitors to submit government-issued photo identification and receive administrative clearance before booking an appointment, an approval process that can take up to 48 hours depending on facility staffing. You should verify your visitor approval status with the facility prior to scheduling. If you do not register well in advance, you will miss your loved one's scheduled visiting window for the week.
Step-by-Step Instructions to Register and Schedule a Video Visit
- Visit customer.cidnet.net or launch the CIDNET app.
- Register your visitor profile and upload a clear photograph of your government-issued ID and a verification photo.
- Wait for email notification confirming institutional visitor approval.
- Ensure your account has sufficient Data Points to cover the duration of the visit.
- Select Video Visitation, select the detention facility, and pick an available calendar time slot.
- Log into the website or mobile app 10 minutes prior to the start time on a device with a functioning camera, microphone, and stable high-speed internet connection.
What the Inmate Needs to Do
The inmate receives a schedule notification on their housing unit video kiosk or tablet. At the appointed time, they log in with their PIN and sit before the screen. Inmates and visitors must strictly observe jail dress and conduct rules; sessions are monitored by staff and will terminate immediately upon any violation.
Official Provider: CIDNET Customer Portal | Encartele Corporate
Customer Service Telephone: 1-888-984-1903
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by CIDNET
In addition to Remote Video Visitation, CIDNET provides several other communication channels:
- Data Points (Unified Funding): Purchase the central credits that power video visitation, calling, and messaging.
• Learn more on our website: CIDNET Data Points Guide | • Visit official vendor page: Buy CIDNET Data - Inmate Messaging & Digital Mail: Send electronic text messages and digital photo attachments directly to an inmate's terminal.
• Learn more on our website: CIDNET Messaging Guide | • Visit official vendor page: CIDNET Messaging Portal - Phone PINs & Voice Calling: Fund prepaid telephone calling so your loved one can call your mobile device.
• Learn more on our website: CIDNET Phone Calling Guide | • Visit official vendor page: CIDNET Voice Calling
Johnson County Criminal Court Process
Johnson County criminal matters go before District and Circuit Court judges at the Johnson County Judicial Center, 908 3rd St., Suite 109, Paintsville, KY 41240; the clerk answers at 606-297-9567. The county is in the 24th Judicial Circuit, and those the judge won't release remain at the Big Sandy Regional Detention Center on 3rd Street.
1. What's the difference between District and Circuit Court here?
District Court in Paintsville takes misdemeanors, traffic tickets, juvenile matters and the arraignment and probable-cause stage of serious charges. A felony reaches Circuit Court only after at least 9 of 12 grand jurors indict. The circuit judge divides time among Johnson, Lawrence and Martin and decides appeals from District Court as well.
↑ Back to the question list2. How can I check a Paintsville hearing date?
Look on KYeCourts guest search or ask the clerk at 606-297-9567. Dates slide, so check again the evening before. Arrive early for screening at the judicial center entrance. When sickness or a crisis makes attending impossible, notify the clerk before the docket begins; silence can produce a bench warrant.
↑ Back to the question list3. How are Paintsville warrants checked and cleared?
Johnson's sheriff serves its court warrants, and a name can be checked at 606-792-6396. That call is the sure warrant check; for your own reading, Kentucky's statewide court record is the free KYeCourts guest login, where you type a name, choose Johnson, and switch to a Starts With match if you know only part of a surname.
Local arrests are housed at the Big Sandy Regional Detention Center, where a warrant is normally cleared by surrender after an attorney has raised bond. The circuit clerk at 908 3rd St., Suite 109, Paintsville, KY 41240, answers at 606-297-9567 about missed dates.
↑ Back to the question list4. What payment does the clerk take for fines?
Suite 109 accepts cash, money orders, cashier's checks and cards for an extra fee, and ePay handles fines online. Personal checks need the writer's address, two phone numbers and license number printed or written on them. Can't pay in full? Ask the judge for installments at sentencing. Our bail page deals with bond.
↑ Back to the question list5. What is the order of events in a prosecution?
- Arrest and booking at Big Sandy on 3rd Street.
- Pretrial interview and a release ruling (bail guide).
- Arraignment before the District judge in Paintsville.
- For felonies, a preliminary hearing within 10 days if jailed, 20 if free.
- Grand jury review, then Circuit Court following indictment.
6. Which agencies make arrests?
Paintsville runs its own police force. The sheriff (606-789-3411) covers the rest of the county, along with Kentucky State Police Post 9 out of Pikeville. Arrestees are taken to the Big Sandy Regional Detention Center. Contact numbers appear in our inmate guide.
↑ Back to the question list7. Who brings charges?
Misdemeanor and youth cases, plus the first filings in felonies, come from the county attorney on Court Street (225 Court Street, Paintsville, KY 41240 (606-789-8232)). The Commonwealth's Attorney on Broadway (704 Broadway, Suite B, Paintsville, KY 41240 (606-788-7085)) handles indicted felonies across Johnson, Lawrence and Martin. Victims should reach the county office early in a case and the Broadway office once an indictment issues.
↑ Back to the question list8. What sentence might a judge hand down?
The circuit clerk in Paintsville (606-297-9567) can identify a charge's class. A Paintsville judge sentencing a Class A misdemeanor may go to 12 months and $500, but no further than 90 days and $250 on a Class B (KRS 532.090). Violations bring a fine alone, $250 or less, and an indigent person may have it waived (KRS 534.040). Felons face 1-5 years on a Class D, 5-10 on a C, 10-20 on a B, and 20-50 years or life on an A (KRS 532.060).
↑ Back to the question list9. Where can I get Johnson County case records?
Open case data appears on KYeCourts guest search. For certified copies, use the records request page or contact the clerk at 606-297-9567. Juvenile files and sealed cases stay confidential. If you think there may be a warrant, talk with the sheriff (606-789-3411) or hire a defense lawyer to look into it before you show up at the courthouse.
↑ Back to the question list10. How is a public defender assigned?
Tell the judge at arraignment that you need a lawyer. After you sign a sworn statement of income and expenses, a qualifying defendant receives the Prestonsburg Trial Office of the Department of Public Advocacy (123 East Court Street, Prestonsburg, KY 41653; 833-895-0579). Then call Prestonsburg, give the case number, and set up a meeting with the assigned attorney well ahead of the next court date.
↑ Back to the question list11. Where do defendants stay while the case is pending?
At the Big Sandy Regional Detention Center, 904 3rd Street, Paintsville, KY 41240, phone 606-297-5245. Our guides cover calls, mail, visiting, email, money and commissary. The office there, open weekdays from 8 a.m. to 4 p.m., can confirm custody status, booked charges and release paperwork for a named person.
↑ Back to the question list12. Where are federal cases from Johnson County heard?
Big Sandy (606-297-5245) can tell relatives whether a person is in on a federal charge, and any prosecution brought by U.S. attorneys lands in the U.S. District Court, Eastern District of Kentucky, 1405 Greenup Avenue, Ashland, KY 41101, 606-329-2465. Federal defendants in eastern Kentucky first face a detention hearing, where a magistrate decides on custody pending trial. Afterward the U.S. Marshals keep federal defendants in local jails that have agreements with them. People serving federal sentences can be found through the BOP locator.
↑ Back to the question list13. Do non-citizens in Paintsville need immigration advice before a plea?
Yes. Certain guilty pleas can lead to deportation or wreck a green card application. An immigration attorney should look over any proposed deal with the defense lawyer before it's accepted. Through a detainer under 8 CFR 287.7(d), ICE asks Big Sandy to hold a Johnson defendant up to 48 hours after they would otherwise be released. The ICE locator shows who's in ICE custody.
↑ Back to the question list14. What support is there for victims?
Victims can call the county attorney at 225 Court Street, Paintsville, KY 41240 (606-789-8232) or the Commonwealth's Attorney at 704 Broadway, Suite B, Paintsville, KY 41240 (606-788-7085), depending on which office holds the case, for the court calendar and help preparing a statement for the judge. VINELink provides free custody notifications. Save receipts, estimates and medical bills so the court can consider restitution.
↑ Back to the question list15. How can I locate someone now in state prison?
The KOOL search reports which prison, or county jail with state inmates, currently holds someone. Our Kentucky prison directory gives phone numbers for every facility. Recent transfers sometimes take several days to update, so repeat the search if nothing turns up.
↑ Back to the question list
CIDNET uses a unified digital currency called Data Points to power all inmate communications. Instead of maintaining separate balances for voice phone calls, two-way text messaging, photo sharing, and video visitation, purchasing CIDNET Data Points adds credits to a single central balance that you and your incarcerated loved one can draw from for any available digital service.
Important: Data Point Consumption Rates Vary by Facility
Correctional facilities do not consume Data Points at uniform rates. Each detention center sets its own data conversion cost for message characters, photo uploads, voice minutes, and video streaming time, which you should verify through your portal dashboard or by calling the facility. Because communications cease the moment your point reserve reaches zero, failing to maintain an active Data Point balance means incoming calls and outgoing messages will disconnect immediately.
Step-by-Step Instructions to Register and Buy Data Points
- Navigate to customer.cidnet.net or launch the CIDNET Customer mobile app.
- Click Register and set up your account using a valid email address and primary 10-digit mobile phone number.
- Upload a photo of your government-issued ID (driver's license or passport) and take a verification selfie to complete identity verification.
- Search for the facility and link your incarcerated loved one by entering their legal name or booking ID number.
- Select Buy Data from your customer dashboard.
- Select the quantity of Data Points you wish to purchase, review the processing fee, and enter your debit or credit card billing information.
- Submit payment, verify that the points display in your active balance, and configure your auto-reload preferences if desired.
What the Inmate Needs to Do
The inmate does not purchase Data Points directly. When they log onto a housing-unit terminal or assigned handheld tablet using their PIN, the system displays your linked profile and the available Data Point pool. The inmate selects your name to initiate calls, view messages, or conduct visits, and the system deducts points from your balance in real time.
Official Provider: CIDNET Customer Portal | Encartele Corporate
Customer Service Telephone: 1-888-984-1903
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Powered by CIDNET Data Points
Data Points fund all communications across CIDNET services at participating detention facilities:
- Inmate Messaging & Digital Mail: Send electronic text messages and digital photo attachments directly to an inmate's terminal.
• Learn more on our website: CIDNET Messaging Guide | • Visit official vendor page: CIDNET Messaging Portal - Inmate Tablets & Applications: Learn how secure handheld devices allow inmates to communicate and study from their bunks.
• Learn more on our website: CIDNET Tablets Guide | • Visit official vendor page: CIDNET Tablet Services - Phone PINs & Voice Calling: Fund prepaid telephone calling using Data Points so your loved one can call your mobile device.
• Learn more on our website: CIDNET Phone Calling Guide | • Visit official vendor page: CIDNET Phone Services - Remote Video Visitation: Conduct scheduled face-to-face video visits from home using your computer or smartphone.
• Learn more on our website: CIDNET Video Visitation Guide | • Visit official vendor page: CIDNET Video Visits
Buy Commissary for an Inmate at the Big Sandy Regional Detention Center
Big Sandy Regional Detention Center Inmate Commissary - Sending Money or Purchasing Commissary for an Inmate
The Big Sandy Regional Detention Center allows inmates to purchase commissary. This can be snacks, hygiene products, stamps, stationary, clothing and even electronics.
There is a monthly limit of $200-300 on how much inmates can spend on commissary items. This is subject to change so call the facility at 606-297-5245 in order to confirm the amount that cannot be exceeded.
Inmates have access to both an in-house commissary store, and commissary packages that can be purchased and shipped to the inmate by friends and family.
Scroll down for further information on the commissary program, how it works, what type of things inmates can buy, how often they receive commissary, and a lot more.
You can also go to our Inmate Money page for information on how to send money to an inmate.
TouchPay (operated by GTL Financial Services and part of ViaPath Technologies) provides payment processing solutions enabling family members to deposit funds directly into an incarcerated person's jail trust and commissary account. Deposited funds allow the inmate to purchase commissary food items, clothing, hygiene essentials, and medical sundries, or transfer balances to phone time.
Important: Facility Site IDs and Deposit Limits Vary
Once a person is booked and moved to a housing unit, facilities do not always allow cash drop-offs or phone payments directly to the jail window. Some might and you should confirm this by calling the facility and asking. In addition, each correctional agency requires a specific TouchPay Site ID number to route payments accurately. If you do not register online and fund your loved one's trust account immediately, they may be forced to wait days or weeks for standard paper processing, leaving them without essential soap, clean undergarments, basic medical sundries or snacks.
Step-by-Step Instructions to Register and Deposit Trust Funds
- Obtain the inmate's legal first and last name, date of birth, and assigned facility booking ID number, along with the jail's 3- to 5-digit TouchPay Site ID.
- Navigate to www.touchpayonline.com or dial automated phone payments at 1-866-232-1899.
- Select Trust Deposits and enter the facility Site ID or search by state and agency name.
- Confirm the inmate's profile matches the facility's active housing roster.
- Enter the deposit dollar amount, review convenience and transaction fees, and input your credit or debit card billing information.
- Submit payment and record your confirmation tracking number for your financial records.
What the Inmate Needs to Do
The inmate does not need an internet account to receive trust funds. Once authorized, funds post directly to their facility accounting balance in the jail's internal system. The inmate can review their updated balance at a dayroom kiosk terminal or on their trust receipt and place orders on their regular commissary distribution day.
Official Providers: TouchPay Official Website | ViaPath Technologies
Customer Service Telephone: 1-866-232-1899 (Automated & Live Support)
Support Hours: Automated Deposits 24/7/365; Live Support Monday – Friday, 8:00 AM – 7:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by TouchPay (ViaPath Technologies)
In addition to Trust Money Deposits, TouchPay and ViaPath handle bail bonding and inmate telephone services:
- TouchPay Cash Bail & Bond Payments: Pay appearance bonds and release fees online 24/7 to expedite custody release.
• Learn more on our website: Cash Bail & Bonding Guide | • Visit official vendor page: TouchPay Bail Services - AdvancePay Phone Calling Accounts: Prepay for phone calling credits so your loved one can call your mobile phone directly.
• Learn more on our website: AdvancePay Calling Guide | • Visit official vendor page: ViaPath ConnectNetwork Calling
Deposit Money for an Inmate in the Big Sandy Regional Detention Center
The Easiest and Securest Way of Depositing Money for an Inmate
There are several methods for depositing money on an inmate's account:
1. To send money online to an inmate in the Big Sandy Regional Detention Center use Touchpay money deposits. support@touchpaydirect.com
2. If you have any questions you can email them at support@touchpaydirect. They do not take calls.
3. Deposit cash or use a debit or credit card using a dedicated kiosk for this purpose. The machine is located in the lobby or visitation area of the Big Sandy Regional Detention Center.
4. The Big Sandy Regional Detention Center may also allow you to *mail an inmate a money order or cashier’s check from a trusted source such as the Post Office, a local bank, or Western Union. The money order should be be made out to either the inmate or the Johnson County Sheriff's Office, with the inmate’s name and ID# on the memo line of the check. To confirm this option call the facility at 606-297-5245.
*When mailing a money order or cashier’s check, send it an envelope by itself. Never send it with a letter or photos for your inmate, unless the facility allows it. Never send personal checks or cash.
5. The Big Sandy Regional Detention Center has a reception desk that may accept cash, money orders or cashier checks. Call 606-297-5245 to find out the specific hours for drop off times.
Send an Inmate Mail in the Big Sandy Regional Detention Center
Big Sandy Regional Detention Center is a regional jail on 3rd Street in Paintsville, Johnson County. Postcards, letters in envelopes, legal mail and publications all go to the same Paintsville address. Mail is inspected for contraband and obscene material before inmates get it, Monday through Friday.
Postcards, letters, legal mail and publications:
Inmate's Full Name & Inmate ID#
Big Sandy Regional Detention Center
904 3rd St
Paintsville, KY 41240
- Addressing: Use the inmate's full name and inmate ID number, which you can find on the inmate roster. Write your own full name and address in the top left corner, or the mail will probably not be delivered.
- Books: A book must be new and travel to Paintsville straight from its publisher. Books with excessively violent, pornographic or obscene images or writing are disposed of.
- Newspapers and magazines: Big Sandy takes papers and magazines only when they come from the publisher. Magazines with profanity, weapons or sexual content are confiscated.
- Ink: Blue or black. Crayons, felt pens, colored ink and markers are not allowed.
- Extras: Leave off lipstick and perfume, don't draw on the envelope or postcard, and put nothing like glitter or confetti inside.
- Greeting cards: Must be plain and non-musical.
- Stamps: They can't be mailed in, but you can send money for the inmate to buy them. An inmate with no money gets 2 or 3 stamps a week, with matching envelopes and paper.
- Packages: A package must be ordered through the vendor that runs commissary for Big Sandy.
- Who can write: Family and friends, but not co-defendants, other inmates or anyone with a no-contact order. The jail allows no mail violations.
Big Sandy also offers electronic messages between inmates and their families, and there is no limit on how much mail an inmate can receive.
CIDNET Phone Calling enables incarcerated individuals to place outbound voice calls from housing-unit wall phones or handheld tablets directly to approved cell phones and landlines. Because jail phone systems cannot accept incoming calls, setting up a CIDNET account and purchasing Data Points ensures outbound calls connect immediately without wireless carrier collect blocks.
Important: Mobile Networks Block Inmate Calls Without Data Points
Wireless cellular carriers automatically block collect calls originating from jail telecommunications systems. While some traditional landline telephone providers may support monthly operator billing, mobile smartphones and VoIP numbers require an active prepaid CIDNET balance, which you can verify with your provider. If you do not register your 10-digit number online and purchase Data Points immediately, your loved one will hear an automated operator recording stating that your phone number cannot accept calls.
Step-by-Step Instructions to Set Up and Fund Voice Calling
- Go to customer.cidnet.net or launch the CIDNET Customer mobile app.
- Register your account using the primary 10-digit telephone number where you want to receive calls.
- Upload your driver's license or state ID for identity verification.
- Select the detention center where the inmate is held and link them to your contact profile.
- Purchase Data Points using a debit or credit card to cover per-minute calling rates.
- Confirm your mobile phone allows calls from automated or unknown correctional numbers and does not send them to spam.
What the Inmate Needs to Do
The inmate approaches a pod wall phone or opens the phone app on their tablet, enters their assigned inmate PIN, and dials your 10-digit number. CIDNET's automated system verifies that your account has sufficient Data Points and connects the call once you accept the automated prompt. All non-privileged conversations are recorded and monitored by the facility.
Official Provider: CIDNET Customer Portal | Encartele Corporate
Customer Service Telephone: 1-888-984-1903
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by CIDNET
In addition to Phone Calling, CIDNET operates messaging and video visitation services:
- Data Points (Unified Funding): Purchase the central credits used to pay for telephone talk time.
• Learn more on our website: CIDNET Data Points Guide | • Visit official vendor page: Buy CIDNET Data - Remote Video Visitation: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: CIDNET Video Visits Guide | • Visit official vendor page: CIDNET Video Visitation - Inmate Messaging & Digital Mail: Send text messages and digital photo attachments directly to an inmate's terminal.
• Learn more on our website: CIDNET Messaging Guide | • Visit official vendor page: CIDNET Messaging Portal
CIDNET Inmate Messaging provides a secure digital messaging and picture-sharing service for families of incarcerated individuals. Powered by CIDNET Data Points, outside contacts can compose electronic letters and upload JPEG photographs directly through the CIDNET web app, delivering correspondence to inmate screens within hours and avoiding paper mail sorting delays.
Important: Postal Mail Transition and Screening Rules Vary
Inmates cannot receive incoming phone calls, and physical postal mail policies differ across jurisdictions. While some detention centers accept handwritten envelopes, many facilities contracting with CIDNET have prohibited physical paper mail in favor of electronic mail scanning and direct digital messaging, which you can verify by checking facility rules. If you do not register online and purchase Data Points immediately, your loved one may face lengthy periods without direct written communication from family.
Step-by-Step Instructions to Register and Message an Inmate
- Log into your account at customer.cidnet.net or launch the CIDNET app.
- Ensure your identity verification (photo ID and selfie) is approved by the facility.
- Confirm your account has an active Data Point balance; purchase additional points if needed.
- Select Messages from your navigation menu and click on your linked contact.
- Type your message in the text editor and attach clear JPEG photo files if authorized by the facility's media rules.
- Review the estimated Data Point cost for the message length and image attachments.
- Click Send to submit your transmission to the institutional mailroom screening queue.
What the Inmate Needs to Do
All messages and photographs pass through facility screening filters. Once approved, the message arrives in the inmate's inbox on their housing unit kiosk or assigned tablet. The inmate opens the message, views the images, and types a digital response, which draws against available account points.
Official Provider: CIDNET Customer Portal | Encartele Corporate
Customer Service Telephone: 1-888-984-1903
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by CIDNET
In addition to Inmate Messaging, CIDNET provides several other communication and visitation options:
- Data Points (Unified Funding): Purchase universal credits that power voice calling, messaging, and video visits.
• Learn more on our website: CIDNET Data Points Guide | • Visit official vendor page: Buy CIDNET Data - Remote Video Visitation: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: CIDNET Video Visits Guide | • Visit official vendor page: CIDNET Video Visitation - Phone PINs & Voice Calling: Fund outbound voice telephone calls so your loved one can call your telephone directly.
• Learn more on our website: CIDNET Phone Calling Guide | • Visit official vendor page: CIDNET Voice Calling
CIDNET provides secure handheld wireless tablets designed specifically for correctional housing units. Operating over a private, encrypted facility network, these devices allow incarcerated individuals to exchange messages, place voice calls, conduct remote video visits, read approved digital books, access law library materials, and complete rehabilitative courses directly from their cells.
Important: Tablet Hardware Deployment and Rental Rules Vary
Detention centers do not manage tablet distribution identically. While some agencies issue individual personal tablets to every detainee at booking, others utilize shared pod docking stations or restrict tablet use to specific dayroom hours, which you should confirm with the facility directly. Although core educational and legal resources are generally provided free of charge, sending messages or making calls from the tablet requires an active balance of Data Points funded by friends or family.
Step-by-Step Instructions to Support Tablet Use
- Confirm that CIDNET handheld tablets are active and deployed at your loved one's specific detention facility.
- Register your verified user account at customer.cidnet.net.
- Complete identity verification by uploading your government photo ID.
- Link the inmate to your profile and purchase a reserve of CIDNET Data Points.
- Notify your loved one that funds are available so they can open the communication apps on their tablet.
What the Inmate Needs to Do
The inmate unlocks their assigned tablet using biometric verification or their unique facility PIN. Once logged on, they can browse institutional announcements, access educational materials, or select approved outside contacts to read messages and start calls. When quiet hours begin or tablets require recharging, inmates return devices to designated pod docking carts.
Official Provider: CIDNET Customer Portal | Encartele Corporate
Customer Service Telephone: 1-888-984-1903
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by CIDNET
In addition to Inmate Tablet Services, CIDNET provides several core communication channels:
- Data Points (Unified Funding): Purchase the digital currency required to power all tablet communications.
• Learn more on our website: CIDNET Data Points Guide | • Visit official vendor page: Buy CIDNET Data - Inmate Messaging & Digital Mail: Send text messages and photos directly to an inmate's tablet screen.
• Learn more on our website: CIDNET Messaging Guide | • Visit official vendor page: CIDNET Messaging Portal - Remote Video Visitation: Conduct scheduled live video calls directly to their tablet or pod kiosk.
• Learn more on our website: CIDNET Video Visits Guide | • Visit official vendor page: CIDNET Video Visitation
Nearby counties
- Jail (Main): 606-297-5245
The Big Sandy Regional Detention Center serves the following cities and towns of Johnson County: Paintsville and Van Lear. At times this facility may also house inmates arrested in the following counties: Lawrence County, Magoffin County and Martin County.
