Address:
7301 Waterloo Road
Jessup, MD 20794
Phone:
410-313-5200
In order to visit with your inmate online, you must first register with IC Solutions.
There are three ways to visit remotely with your inmate:
1. Using your personal computer.
2. Using the IC Solutions iphone or Android app.
3. Using the IC Solutions visitation kiosk in the jail lobby.
How it Works
Register or Log in here.
Registering and Scheduling Video Visits Instructions
'Understanding IC Solutions Video Visits' Instructions
Remote Visitation using the IC Solutions app
Download your phone app:
iphone
Android
Instruction for using the IC Solutions app
Cost of a Remote Video Visit
Video Visitation Rules
Understanding the rules completely are the responsibility of both you and your inmate. Not knowing the rules will NOT be accepted as an excuse if you make a mistake and violate them. Disobeying them could result in being banned from have future visits.
• Any inmate or visitor whose behavior is disruptive during a visit may have his/her visiting privileges suspended/terminated.
• All visits are subject to monitoring and recording.
• All visits must be scheduled 6 hours prior to the appointment or up to 13 days in advance.
• You must check-in 15 minutes prior to the scheduled visit.
• Valid picture identification (e.g., driver's license, State I.D., or Military I.D. with picture) is required of all visitors, with the exception of children under the age of 17.
• Visitors under the age of 17 must be accompanied and supervised by an authorized adult visitor.
• Visitors who 'arrive' after the scheduled start time may not be allowed to visit.
• Clothing must cover all private/sensitive body areas.
• The visitation schedule may be canceled or altered on holidays or for safety/security reasons.
• Howard County Detention Center can disconnect, deny, change, or cancel a visit at any time.
• Internet connectivity issues during offsite visits will NOT be refunded.
• Each visitation session will show a timer to display elapsed time.
• After your visit has ended your connection will be terminated automatically.
7301 Waterloo Road
Jessup, MD 20794
410-313-5200
General Population
9:00 a.m.–1:00 a.m.(except Tuesday and Thursday)
1:00 p.m. – 3:00 p.m. - (Not minimum security)
Segregation
9:00 a.m. – 11:00 a.m.
Tuesday and Thursday only
Special Management Unit
11:00 a.m. – 12:30 p.m.
Thursday and Saturday only
Medical Restricted Visits
11:00 a.m. – 12:30 p.m.
Monday, Tuesday and Wednesday only
ICE Detainees
Hendricks Hall and H-1
6:00 p.m. – 9:00 p.m.
Tuesday, Thursday and Saturday only
Inmates housed on segregation are responsible for notifying their approved visitors of their status and visiting hours. No exceptions will be made to visiting schedules.
Visits are 30 minutes long. Inmates may have two visits per week.
Inmates in E Unit, F1, F2, East Wing, H1, will no longer receive Face-to-face (in-person) visitation, unless approved by Director/Designee.
All visitations for these units will be done through Video Visitation.
Visitors must register and schedule visitations at IC Solutions.
Inmates in W1, W4, W6, and WF4, will no longer receive Face-to-face (in-person) visitation, unless approved by Director/Designee.
All visitations for these units will be done through Video Visitation.
Visitors must register and schedule visitations at IC Solutions.
Inmates can have two on-site video visits per week.
Inmates in East Wing, H1, W4, and W6 may also receive one off-site video visit per day.
Remote video visits are at a cost of $7.50 per visit.
Technical problems call (888) 506-8407.
Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:
• It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Howard County Detention Center money.
• It removes any opportunity for contraband (drugs) to enter the facility.
• It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
• While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
• Video visitation gives the inmates and their visitors the feeling of more privacy.
Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.
Video visitation can take place on a computer, a tablet or a phone.
Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.
If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.
You must also be on the inmate's approved list, even for a video visit.
There are several different companies that contract with all the jails and prisons that allow video visitation:
These are the companies in alphabetical order:
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.
To visit an inmate in Howard County follow these steps:
For full instructions on all the benefits of using IC Solutions to visit a Howard County inmate, visiting an inmate at the jail itself, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page.
To receive phone calls from inmates in Howard County, or to assist them in making phone calls to other people, follow these steps:
Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.
For all the information regarding phone calls with Howard County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.
For inmates receiving mail in the Howard County Detention Center there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.
All mail is to be shipped to the Howard County Detention Center:
Inmate's Full Name
Howard County Detention Center
7301 Waterloo Road
Jessup, MD 20794
For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.
How to Make a Deposit for Phone, Email or Visitation using GettingOut.com
Howard County Detention Center uses GettingOut for some or all of its communication services with an inmate.
If you want to deposit money using this company for your use or your inmate's account, there are four ways to do it:
For all the information you need to know, including tips, guidelines and warnings about depositing money in a Howard County Detention Center inmate's account for communication services, check out our Send Money page.
To find out how to get access to a tablet for inmate read the following:
1. First, Register or Sign In to GettingOut/GTL
2. Purchase the services you want for your Howard County Detention Center inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.
To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.
To mail or email an inmate in Howard County follow these steps:
When mailing a letter or postcard to an inmate, please follow these instructions:
Emailing Messages & Photos
Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
If you are not already registered, do so here, or Log in.
Then use the Facility Finder to:
1. Select Howard County Detention Center,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.
Customer Service Questions
'Online' Contact Form, or
Call 866-516-0115
Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.
All the information you need to understand mail and email policies for Howard County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.
To send a commissary carepack (food, snacks and goods) directly to an inmate in Howard County Detention Center follow these steps:
For all information, tips and available items for shipping Commissary packages to an inmate in Howard County Detention Center check out our Commissary Instructions Page for Howard County.
To send commissary money to an inmate in Howard County Detention Center follow these steps:
For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Howard County Detention Center.