Address:
1025 Independence Blvd.
Charlotte, MI 48813-1000
Phone:
517-543-3512
How Video Visitation Works
SmartJailMail.com provides a two-way, real-time video visitation system which can be used to speak to your loved ones directly in their housing location within the jail.
At some locations you may also use a lobby kiosk at the facility to visit for free when scheduling a local / on-site visit.
Remote visits from home cost 50 cents per minute and are scheduled in 15 or 30 minute increments.
To schedule a video visit you must first open a Smart Communications account.
Remote Video Visits From Home
Once you are connected with an inmate you can use the visitation section of the website to schedule a visit.
Remote visits from home are billed on a credits-per-minute model and are scheduled in 15 or 30 minute blocks.
Local / On-Site Video Visits
Once you are connected with an inmate at a location where you have a visitation kiosk in the lobby, you may use the visitation section of the website to schedule a visit.
Local / on-site visits are provided free of charge.
This link explains everything you need to know about Smart Communications Video Visitation.
1025 Independence Blvd.
Charlotte, MI 48813-1000
517-543-3512
Schedule Video Visits online with Smart Visit
ON SITE VISITATION SCHEDULE
DAY | TIME |
SUNDAY | NO on site VISITS |
MONDAY | 9:00 AM - 10:30 AM 1:00 PM - 3:30 PM |
TUESDAY | 9:00 AM - 10:30 AM 1:00 PM - 3:30 PM |
WEDNESDAY | 9:00 AM - 10:30 AM 1:00 PM - 3:30 PM |
THURSDAY | 9:00 AM - 10:30 AM 1:00 PM - 3:30 PM |
FRIDAY | 9:00 AM - 10:30 AM 1:00 PM - 3:30 PM |
SATURDAY | NO on site VISITS |
Schedule Video Visits online with Smart Inmate
REMOTE VISITATION SCHEDULE
DAY | TIME |
SUNDAY | 8:00 AM - 10:00 PM |
MONDAY | 8:00 AM - 10:00 PM |
TUESDAY | 8:00 AM - 10:00 PM |
WEDNESDAY | 8:00 AM - 10:00 PM |
THURSDAY | 8:00 AM - 10:00 PM |
FRIDAY | 8:00 AM - 10:00 PM |
SATURDAY | 8:00 AM - 10:00 PM |
8:00 AM - 10:00 PM
Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:
• It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Eaton County Jail money.
• It removes any opportunity for contraband (drugs) to enter the facility.
• It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
• While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
• Video visitation gives the inmates and their visitors the feeling of more privacy.
Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.
Video visitation can take place on a computer, a tablet or a phone.
Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.
If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.
You must also be on the inmate's approved list, even for a video visit.
There are several different companies that contract with all the jails and prisons that allow video visitation:
These are the companies in alphabetical order:
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.
To schedule a visit and meet with an inmate in Eaton County, either at-the-jail or remotely by video, follow these instructions:
For all the information you need to schedule and visit with a Eaton County Jail inmate, including how it works, how much it costs, visitation using a rented tablet, how often and when you can visit and more, check out our Visit Inmate Page.
NOTE: Your visits will be monitored, recorded and stored. You may want to refrain from discussing your inmate's court case as anything discussed can be used against them in court.
For inmates receiving mail in the Eaton County Jail there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.
All mail is to be shipped to the Eaton County Jail:
Inmate's first and last name
Eaton County Jail
1025 Independence Blvd.
Charlotte, MI 48813-1000
For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.
By creating an account with Express Account you can send money:
Express Account also serves Eaton County Jail inmates by allowing friends and family to purchase commissary items for them and having them shipped directly to the facility.
To set up a phone account so that your inmate can call you from Eaton County do the following:
1. Enroll in an account with Securus Technologies.
2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.
To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Eaton County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.