Franklin County Jail

To search for an inmate in the Franklin County Jail, review their criminal charges, the amount of their bond, when they can get visits, or even view their mugshot, go to the Official Jail Inmate Roster, or call the jail at 518-483-6795 for the information you are looking for. You can also look up an offender's Criminal Court Case online for Franklin County Court or any other county court in New York. This information includes future court appearances.

Franklin County Jail Inmate Search

The Franklin County Jail maintains an average of 188 offenders in custody on any given day. The Franklin County Jail has a monthly turnover of 40% of their inmate population, another 30% turnover every 90 days, another 20% every six months, and approximately 10% stay incarcerated between six and twelve months. Every year Franklin County law enforcement agencies arrest and detain approximately 3,760 offenders.

How to post bail for a loved one in Franklin County

Once booked at Franklin County Jail in Malone, the individual has several possible outcomes:

1. Release without posting bail, with a commitment to appear in court.
2. Remaining in custody until their court date.
3. Posting bail or bond for release. For the exact amount, call 518-483-6795.

Several payment methods are available for bail.

• Cash bonds are settled in full at the jail's bonding window or the clerk of court with cash, a cashier's check or a money order, and card payments are often available at a lobby kiosk or through an online bond vendor for a fee; bring the inmate's full name and booking number, and the jail can be reached at 518-483-6795.
• Licensed bail bondsmen in Franklin County can assist with the process.
• Many courts accept land or a house as bond collateral; the owner proves clear title and equity worth at least the bond amount, often double, with a deed and a recent tax or appraisal value, and the court that set bail approves the property.

For more details on the bail process in Franklin County, New York, visit the Franklin County Jail Bail Information Page.

How Do You Visit an Inmate in the Franklin County Jail? What is the Schedule?

Franklin County Jail ON-SITE (at the jail) VIDEO VISITATION SCHEDULE

45 Bare Hill Road
Malone, NY 12953
518-483-6795

Schedule Video Visits online with gettingout

• On-site Visits are free.
• Visits are 30 minutes.
• Visitation schedule subject to change.
• Inmates are allowed two visits per week
• A maximum of 2 guests are allowed per an On-site video session.

Franklin County Jail REMOTE (at home) VIDEO VISITATION SCHEDULE

• All visits must be scheduled at least 24 hours in advance.
• Visitation Schedule subject to change.

Franklin County Jail uses Viapath / GettingOut for their Remote Video Visitation and/or Visit Scheduling. 



There are three ways to remotely visit your inmate:
1.  Using the Viapath/GettingOut/GTL Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut or GTL apps.

How it Works with GettingOut
1.  Register an account.
2. Select Franklin County Jail
3. Choose either an INMATE ACCOUNT or FRIENDS & FAMILY ACCOUNT.   

• **NOTE** Friends and Family must have funds in their "Friends & Family Account" to respond to inmate messages. 
• If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on visits or phone calls to anyone, or any other communications services available at Franklin County Jail.
• With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.

4. You will then receive prompts to validate both your identity and phone number .
5. Again, choose your inmate's facility, then type their name and select your inmate.

GettingOut will then guide you through the steps needed to arrange your remote visit.

Customer Service for GettingOut
If you have any questions, you can call them at 866-516-0115.
GettingOut online contact form
The GettingOut App is available on Google Play and Apple Store.

How Do You Visit an Inmate in Franklin County Jail?

To visit an inmate in Franklin County, whether by video or in person 'at the jail', follow these steps:

Other than 'at the jail' visits between you and your inmate, which is explained and outlined in detail on our Visit Inmate Page, Franklin County remote video inmate visitation can be done using the services of Viapath / GettingOut. 



There are three ways to remotely visit your inmate in Franklin County Jail:
1.  Using the GettingOut Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the Viapath / GettingOut apps.

To remotely visit an inmate in Franklin County follow these steps:
1.  Start by confirming that Franklin County Jail's Video Visitation is working correctly by looking up Franklin County here.
2.  The next step is to create an account here for Viapath / GettingOut.
3. Then add funds to your account.
4. Last, select Franklin County Jail, and then the inmate you wish to communicate with.

Other Franklin County Services provided by GettingOut:
 - Phone Calls & Voicemail 
 - Email, Photo & Video Sharing
-  Inmate Tablet Rental
-  Deposits

Customer Service
If you have any questions about the Franklin County Jail Visitation Services you can call them at 866-516-0115.

* All the information you need to have complete knowledge about inmate visitation; policies, rules, fees, schedules, tips, dress codes, and children, lawyers and clergy visitation in Franklin County, can be found on our Visit Inmate Page.

Franklin County Jail Phone: 518-483-6795

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Franklin County Jail’s Inmate Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 518-483-6795 for further assistance.

Can I Use My Computer or Phone to Have a Remote Video Visit with an Inmate in the Franklin County Jail?

Franklin County Jail uses Viapath/ GettingOut for their Remote Video Visitation and/or Visit Scheduling. 



There are three ways to remotely visit your inmate:
1.  Using the Viapath/GettingOut/GTL Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut or GTL apps.

How it Works with Viapath/GettingOut
1.  Register an account.
2. Select Franklin County Jail
3. Choose either an INMATE ACCOUNT or FRIENDS & FAMILY ACCOUNT.   

• **NOTE** Friends and Family must have funds in their "Friends & Family Account" to respond to inmate messages. 
• If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on visits or phone calls to anyone, or any other communications services available at Franklin County Jail.
• With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.

4. You will then receive prompts to validate both your identity and phone number .
5. Again, choose your inmate's facility, then type their name and select your inmate.

GettingOut will then guide you through the steps needed to arrange your remote visit.

Customer Service for GettingOut
If you have any questions, you can call them at 866-516-0115.
GettingOut online contact form
The Viapath/GettingOut App is available on Google Play and Apple Store.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Franklin County Jail’s Video Remote Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 518-483-6795 for further assistance.

How Do You Deposit Money for an Inmate in the Franklin County Jail?

There are multiple ways to add money to an inmate's account at Franklin County Jail, using Access Corrections Secure Deposits

1. Online - Making a deposit using a verified Visa or Mastercard online, or using their Apple or Android App.
2. By phone - Dial 866.345.1884 to reach their 24/7 Access Corrections domestic call centers.
3. Lobby kiosk - Ask the jail whether it has an Access Corrections kiosk for deposits.
4. By mail - Ask Access Corrections or the jail whether money orders can be mailed, and to what address.

Ask who the money order should be made out to, and include the inmate name and ID number on all money orders.

5. Walk-in Cash Deposits - Ask the Franklin County Jail whether it accepts cash deposits in person, and where.

Secure Deposits - Frequently Asked Questions
Secure Deposits - Video Tutorial on How it Works
Secure Deposits - Help Pages

Customer Service Contacts:
Phone: 866-345-1884
Email: customerservice@accesscorrections.com
Online Chat - Look for 'bubble' on bottom right of the page linked here.

How to Send Money to an Inmate in Franklin County

To send commissary money to an inmate in Franklin County Jail follow these steps:

• Register with Access Corrections by creating an account.
• 
• Select New York, then select Franklin County Jail, and then the inmate you want to send money to.
• Choose the amount of money you want to send, and input your payment method.

For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Franklin County Jail.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Franklin County Jail’s Inmate Money and Trust Fund Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 518-483-6795 for further assistance.

How Do I Receive Phone Calls from an Inmate in the Franklin County Jail?

How Do You Communicate with an Inmate in the Franklin County Jail by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

• Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
• Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
• Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Franklin County Jail, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Franklin County Jail Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Franklin County Jail’s Inmate Phone Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 518-483-6795 for further assistance.

How do I Mail an Inmate in the Franklin County Jail, and what can I send them?

Franklin County Jail Inmate Mail Guidelines

Postcards
Ask the Franklin County Jail whether it accepts postcards, and what size and type, before mailing one. Always include your name and return address.

Envelopes
The Franklin County Jail also allows envelopes to be mailed to inmates. It is best to only use blue or black ink.

Postcards and envelopes MUST HAVE the sender's full name and return address on the envelope. 

Postcards and envelopes MUST be mailed to the following address:
Inmate's Full Name & Inmate ID#
Franklin County Jail
45 Bare Hill Road
Malone, NY 12953

Legal Mail

Send all Legal Mail to this Address:
Inmate's Full Name & Inmate ID#
Franklin County Jail
45 Bare Hill Road
Malone, NY 12953

Newspapers
Newspapers may also be mailed to an inmate as long as they are shipped directly from the publisher.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books
Ask the Franklin County Jail whether books can be mailed in, and whether they must come straight from a publisher or retailer such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address noted.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Franklin County Jail standards will be disposed of. 
Ask the Franklin County Jail whether hardcover books are accepted.

All newspapers, magazines and books are to be shipped to:
Inmate's Full Name & Inmate ID#
Franklin County Jail
45 Bare Hill Road
Malone, NY 12953

Franklin County Jail Inmate Mail Policies and Address - What Can You Send, and Where?

For inmates receiving mail in the Franklin County Jail there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.

All mail is to be shipped to the Franklin County Jail:
Inmate's Full Name & Inmate ID#
Franklin County Jail
45 Bare Hill Road
Malone, NY 12953

For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Franklin County Jail’s Inmate Mail Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 518-483-6795 for further assistance.

Can I purchase Commissary Online for an Inmate in the Franklin County Jail, and what can I purchase?

How to Send Money to an Inmate in Franklin County

To send commissary money to an inmate in Franklin County Jail follow these steps:

• Register with Access Corrections by creating an account.
• 
• Select New York, then select Franklin County Jail, and then the inmate you want to send money to.
• Choose the amount of money you want to send, and input your payment method.

For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Franklin County Jail.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Franklin County Jail’s Commissary Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 518-483-6795 for further assistance.

How Can I Communicate with an Inmate in the Franklin County Jail using an Online Messaging Service?

Emailing and Texting Messages, Photos & Videograms

Franklin County Jail contracts with Viapath/GettingOut, the same service that handles Inmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.


If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select Franklin County Jail,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

How Messaging Works
1.  Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
2. After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.

How Uploading Photos Works
1.  Select the Photos Tab.
2. Select “Take New Photo” or “Upload New Photo”.
3. Take a new photo with your webcam, or select "Choose File" to upload a photo from your computer.
4. Give your photo a Title or add it to the "Gallery" of your choice.
5. Select the "Share" button.
6. Select your inmate(s) and then select "Share".
7. Once the photo is approved, it will be shared with your inmate(s).

Customer Service Questions
Call   866-516-0115

How to Communicate with an Franklin County Jail Inmate by Mail and by Email

To mail or email an inmate in Franklin County follow these steps:

When mailing a letter or postcard to an inmate, please follow these instructions:

• All mail sent to an inmate at the Franklin County Jail must include the sender's name and mailing address in the top left corner of the envelope or postcard.
• All mail must include the facility's address, as well as the inmate's name and assigned number.
• Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
• The Franklin County Jail has a zero-tolerance policy regarding mail violations. 
• All the information you need to understand mail and email policies can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

Emailing Messages & Photos

Facility_name_1} contracts with Viapath/GTL/GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
 
If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select Franklin County Jail,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

• Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
• After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
• You can also send your Franklin County inmate photos and videos.

Customer Service Questions
Call   866-516-0115

Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.

All the information you need to understand mail and email policies for Franklin County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Franklin County Jail’s Text and Email Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 518-483-6795 for further assistance.

Do Inmates in the Franklin County Jail have Access to Tablets or Computers?

Franklin County Jail allows inmates access to tablets to use for the services provided by Viapath / gettingout.

The devices are similar to common handheld tablets, but are made exclusively by GettingOut, a GTL / Viapath company.
Tablets offer specialized content and services for inmates to use during their stay at Franklin County Jail, such as:

• Music
• Books
• Games
• Education
• News
• Radio
• Television
• Read mail and messages
• Video visits

-  Free services are already available for use on the device at Franklin County Jail.
-  Subscription services are funded separately by family and friends with deposits made into an inmate’s Debit Link account.
-  Franklin County Jail Inmates will then be able to purchase subscription services and premium content to enjoy.

What Does a Tablet Cost?

To estimate costs for tablets and other services such as phone calls, sign in to your account and click “Rate & Fees Calculator” in the footer (bottom of the page), but the following gives you a general idea.

Game Center:

30-Day Subscription: $4.99, with an additional $1.00 service infrastructure charge ($5.99)

Fourteen-Day Subscription: $2.99, with an additional $0.75 service infrastructure charge ($3.74)

Seven-Day Subscription: $1.99, with an additional $0.50 service infrastructure charge ($2.49)

Unlimited eBooks:

Thirty-Day Subscription: $1.99, with an additional $1.00 service infrastructure charge ($2.99)

Fourteen-Day Subscription: $0.99, with an additional $0.75 service infrastructure charge ($1.74)

Seven-Day Subscription: $0.49, with an additional $0.50 service infrastructure charge ($0.99)

Streaming Music:

Thirty-Day Subscription: $8.99, with an additional $16.00 service infrastructure charge ($24.99)

Fourteen-Day Subscription: $5.99, with an additional $9.00 service infrastructure charge ($14.99)

Seven-Day Subscription: $2.99, with an additional $5.00 service infrastructure charge ($7.99)

Newsfeed

Thirty-Day Subscription: $3.99, with an additional $6.00 service infrastructure charge ($9.99)

Fourteen-Day Subscription: $1.99, with an additional $5.00 service infrastructure charge ($6.99)

Seven-Day Subscription: $0.99, with an additional $3.00 service infrastructure charge ($3.99)

Same Day Subscription Services

Game Center: $0.99, with an additional $0.50 service infrastructure charge ($1.49)

Unlimited eBooks: $0.25, (Total = 0.25)

Newsfeed: $0.24, with an additional $0.75 service infrastructure charge ($0.99)

FM Radio: $0.24, with an additional $0.25 service infrastructure charge ($0.49)

All Subscription and message credit pricing is subject to state and local taxes. 

Replacement Components - should your inmate break it...

Tablet: $249.99 per each

Charger: $8.99 per each

Earbuds: $2.99 per each

How Inmates Can Use a Tablet to Access Services at Franklin County Jail

To find out how to get access to a tablet for inmate read the following:

1.  First, Register or Sign In to Viapath/GettingOut/GTL

2.  Purchase the services you want for your Franklin County Jail inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Franklin County Jail’s Tablet Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 518-483-6795 for further assistance.

What are the other Jails in the Neighboring Counties surrounding Franklin County?