At the 72-bed Jackson County Detention Center, inmate information is available 24 hours a day by calling 828-586-2458.
Individuals arrested for misdemeanors or felonies in this county are brought here for booking and processing. Depending on the charges, they are bonded out, released on their own recognizance, or held in custody until their trial is resolved.
Use the inmate search tool to access the facility’s roster of current inmates.
Inmates sentenced to less than one year remain at this jail, and inmates sentenced to more are moved to the North Carolina State Prison System or the Federal Bureau of Prisons.
This page outlines inmate services including the visitation schedule, funding an inmate’s account, mail, phone calls, voicemail, email and texting, tablet rentals, bail bond details, and commissary.
Save the inmate’s jail ID or booking number for future contact. If it’s not online, call Jackson County Detention Center at 828-586-2458.
Phone: 828-586-2458
Physical Address:
399 Grindstaff Cove Road
Sylva, NC 28779
Mailing Address (personal mail):
Inmate's Full Name & Inmate ID#
Jackson County Detention Center
399 Grindstaff Cove Road
Sylva, NC 28779
Mailing Address (legal mail or subscriptions):
Inmate's Full Name & Inmate ID#
Jackson County Detention Center
399 Grindstaff Cove Road
Sylva, NC 28779
Other Jails and Prisons
To search for an inmate in the Jackson County Detention Center, review their criminal charges, the amount of their bond, when they can get visits, or even view their mugshot, go to the Official Jail Inmate Roster, or call the jail at 828-586-2458 for the information you are looking for. You can also look up an offender's Criminal Court Case information online, including the daily court dockets for Jackson County.
Jackson County Detention Center Inmate Search
The Jackson County Detention Center maintains an average of 72 offenders in custody on any given day. The Jackson County Detention Center has a monthly turnover of 40% of their inmate population, another 30% turnover every 90 days, another 20% every six months, and approximately 10% stay incarcerated between six and twelve months. Every year Jackson County law enforcement agencies arrest and detain approximately 1,440 offenders.
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INTERESTING FACTS about the Jackson County Detention Center:
The 72-bed facility was built in 2003. It has a standard booking area, medical examination office and housing unit. It was not designed with expansion in mind.
Design – a pod for females and separate male pods for different levels of offenses. They are dormitory style with two levels — bunks up top and tables and showers on the lower levels. Inmates do have access to TV and telephones when they aren’t on lockdown. For those who need medical attention, they are seen in the mornings
Covering a large patch of the land it occupies, the brown and green building stretches low and long and is surrounded by open space and parking lots, the Jackson County Detention Center houses all of the misdemeanor and felony arrests throughout Jackson County and houses them while they wait for their trial, serve their sentence, or if they are being held for the state they will remain until their transfer.
Staff are able to answer some questions regarding a specific inmate, and general questions by phone by calling 828-586-2458 and an online portal allows for each inmate to be looked up at any time for details on their charges, bail, and status.
The work release program allows inmates who are approved and who have been sentenced to work release to be able to maintain their job upon arrest and attend each day, while returning to the facility after their work shift to continue their incarceration. Work Crew allows inmates to work in the community and to complete tasks for the campus and the county by helping to maintain yardwork, landscaping, maintenance, and others. Trustee inmates are able to have jobs within the building that provide support to their community with the jail.
Both male and female inmates are housed at this location, and the Jackson County Detention Center has space for up to 72 inmates with general population housing, solitary confinement, and is separated into housing units.
Upon arrival each inmate will undergo the booking process and an assessment on their security and history of detention to determine what housing assignment is best, what medical treatments are needed and how urgently, and what mental health needs are present.
After being assigned to a housing unit they will have access to phones every day to make outgoing calls, will be able to send and receive mail, and will be able to access visits. All visits are on Sundays 9am-11:30am and 1pm-4:30pm.
After being arrested, the offender is brought to the Jackson County Detention Center for booking, which is the detailed process of identifying, classifying, deciding on charges, and whether the person will either be released on their own recognizance, allowed to be released on bail, or moved into the jail until their court date.
The first thing every newly arrested person must do is close their mouth. Everything an offender says may be used against them, so the best thing to do is remain silent when questioned about the arrest and what led to it.
These are the steps of booking someone into the Jackson County Detention Center:
If you have any questions about when you can pay an offender's bond and what the cost will be, call the facility at 828-586-2458.
When an offender is arrested and brought to the Jackson County Detention Center in Sylva for booking, there are several outcomes after being processed.
1. The offender will be released with no bail, promising to return on a specific date to appear before a judge in either Municipal or Jackson County Court.
2. The offender is ordered to remain in jail until their court date.
3. The offender is allowed to be released after paying a specified bond or bail. Call 828-586-2458 to get the exact amount.
The payment of an offender's bail or bond can take many shapes.
For detailed Frequently Asked Questions and Answers about the entire bail process in Jackson County North Carolina, check out the Jackson County Detention Center Bail Page.
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How Do You Visit an Inmate in the Jackson County Detention Center? What is the Schedule?
399 Grindstaff Cove Road
Sylva, NC 28779
828-586-2458
ON SITE VISITATION SCHEDULE - ALWAYS CALL 828-586-2458 TO CONFIRM VISITATION SCHEDULE!
| DAY | TIMES |
| SUNDAY | 9:00AM - 11:30AM 1:00PM - 4:30PM |
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Jackson County Detention Center’s Inmate Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-586-2458 for further assistance.
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Can I Use My Computer or Phone to Have a Remote Video Visit with an Inmate in the Jackson County Detention Center?
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Jackson County Detention Center’s Video Remote Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-586-2458 for further assistance.
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How Do You Deposit Money for an Inmate in the Jackson County Detention Center?
Instructions on purchasing commissary items for an inmate:
NOTE: Jackson County Detention Center may only allow online deposits for local commissary purchasing.
1. Register or Log in to your account at Inmate Canteen.
2. Select the facility where the inmate is located and the inmate you wish to purchase commissary items for.
3. Select the "Purchase Items" option.
4. Follow the prompts on screen to purchase items for an inmate.
Inmate Canteen Customer Service can be reached at 715-690-2965, or by email at support@inmatecanteen.com.
For all information, tips and to see the hundreds of available items for shipping Commissary packages to an inmate in Jackson County Detention Center, or to see how deposit money so that your inmate can purchase their own commissary, check out our Commissary Instructions Page for Jackson County.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Jackson County Detention Center’s Inmate Money and Trust Fund Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-586-2458 for further assistance.
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How Do I Receive Phone Calls from an Inmate in the Jackson County Detention Center?
To receive phone calls from an inmate in Jackson County follow these instructions:
Jackson County Detention Center uses the services of NCIC for inmate phone calling. It is called a ‘friends & family account”.
In order to receive phone calls from your inmate, you need to do the following:
NOTE:
1. You cannot receive any calls to your phone number from your inmate until both you and your phone number are registered.
2. When you do receive a call, the number you will view on your phone from the incoming call is: 800-943-2189.
3. When allowed by Jackson County Detention Center, families can also leave secure voicemails for inmates to listen to.
Fees
NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – info@ncic.com
Full list of participating jails.
For all the information regarding phone calls with Jackson County inmates; rules, policies, phone calling times, fees, limits and more visit our Inmate Phone Page.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Jackson County Detention Center’s Inmate Phone Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-586-2458 for further assistance.
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How do I Mail an Inmate in the Jackson County Detention Center, and what can I send them?
Postcards
Ask the Jackson County Detention Center whether it accepts postcards, and what size and type, before mailing one. Always include your name and return address.
Envelopes
The Jackson County Detention Center also allows envelopes to be mailed to inmates. It is best to only use blue or black ink.
Postcards and envelopes MUST HAVE the sender's full name and return address on the envelope.
Postcards and envelopes MUST be mailed to the following address:
Inmate's Full Name & Inmate ID#
Jackson County Detention Center
399 Grindstaff Cove Road
Sylva, NC 28779
Legal Mail
Send all Legal Mail to this Address:
Inmate's Full Name & Inmate ID#
Jackson County Detention Center
399 Grindstaff Cove Road
Sylva, NC 28779
Newspapers
Newspapers may also be mailed to an inmate as long as they are shipped directly from the publisher.
Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.
Books
Ask the Jackson County Detention Center whether books can be mailed in, and whether they must come straight from a publisher or retailer such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address noted.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Jackson County Detention Center standards will be disposed of.
Ask the Jackson County Detention Center whether hardcover books are accepted.
All newspapers, magazines and books are to be shipped to:
Inmate's Full Name & Inmate ID#
Jackson County Detention Center
399 Grindstaff Cove Road
Sylva, NC 28779
For inmates receiving mail in the Jackson County Detention Center there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.
All mail is to be shipped to the Jackson County Detention Center:
Inmate's Full Name & Inmate ID#
Jackson County Detention Center
399 Grindstaff Cove Road
Sylva, NC 28779
For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Jackson County Detention Center’s Inmate Mail Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-586-2458 for further assistance.
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Can I purchase Commissary Online for an Inmate in the Jackson County Detention Center, and what can I purchase?
Inmate Canteen Customer Service can be reached at 715-690-2965, or by email at support@inmatecanteen.com.
NOTE: Jackson County Detention Center may only allow online deposits for local commissary purchasing.
For best results use google chrome as your browser for accessing Inmate Canteen.
Instructions on purchasing commissary items for an inmate:
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Jackson County Detention Center’s Commissary Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-586-2458 for further assistance.
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How Can I Communicate with an Inmate in the Jackson County Detention Center using an Online Messaging Service?
To send a secure email message to an inmate in Jackson County Detention Center follow these steps:
For all information on how to Text/Email an Inmate in Jackson County Detention Center, the costs, rules, policies and more check out our Secure Messaging Guide for Jackson County.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Jackson County Detention Center’s Text and Email Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-586-2458 for further assistance.
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Do Inmates in the Jackson County Detention Center have Access to Tablets or Computers?
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Jackson County Detention Center’s Tablet Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-586-2458 for further assistance.
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What are the other Jails in the Neighboring Counties surrounding Jackson County?
This facility, known as "Jackson County Detention Center" is also known as Jackson County Jail & Detention Center, Jackson County Jail & Detention Center, North Carolina, Jackson.
