Onslow County Detention Center
Onslow County Detention Center
Physical Address
717 Court StreetJacksonville, NC 28540
Jail Phone Number
910-937-1470Onslow County Inmate Search: Find Someone, Learn the Charges, Plan Your Next Move
Deputies and local police bring arrested people to the Onslow County Detention Center, 717 Court Street, Jacksonville, NC 28540. The sections below help you find your person, view mugshots, and handle the practical side: getting bond posted, finding counsel, keeping in touch, and tracking hearings.
Use the online inmate search and enter a last name. The Sheriff's free mobile app has its own lookup. Someone booked minutes ago may take hours to appear, so look again later in the day.
Right now, dial the jail at 910-937-1470. Say whose record you want and read out the birth date. Ask which offense is on the booking sheet, whether a bond has been set, and what day the case first goes before a judge. Then continue with the bail page and the court page.
Read inmate search answers
Read inmate search answers1. Using the Onslow County jail lookup
Three routes lead to the same answer:
- On a phone or laptop, visit the online inmate search.
- Type the last name. Put in a first name just when the results run long.
- Test odd spellings, nicknames and married names before giving up.
- Or install the Onslow County Sheriff's Office app (free on the Apple App Store and Google Play), press Jail Info, and pick Inmate Search.
- Copy the inmate ID. The deposit line, the mail center and the phone service each ask for it.
Prefer a human voice? Reach inmate information at 910-937-1470.
↑ Back to the question list2. Why the Onslow County list may come up empty
A blank result can have simple causes. Consider these:
- Booking is underway. Fingerprints and paperwork come before the list is refreshed.
- They left already. The magistrate could have granted an unsecured bond, handed them to a supervising adult, or accepted a paid bond.
- Spelling. Hyphenated names, Jr. and III, and nicknames confuse searches.
- Other custody. They may be in a neighbor's jail, a state prison, federal detention or an ICE facility. Later answers explain each.
- A minor. Juveniles are handled apart from adults.
Settle it by phone: 910-937-1470.
↑ Back to the question list3. Where Onslow County takes its arrests
The county's single adult facility is the Onslow County Detention Center, 717 Court Street, Jacksonville, NC 28540, 910-937-1470. The Sheriff's Office Detention Division operates it. The Highway Patrol and town officers bring their arrests there too.
Which unit a person lives in (men, women, intake, work release) is something staff must tell you. Ask when you phone. No separate annex or city lockup is named for the county.
An arrest near a county line may mean a different lockup. The JE page for each lists its address and number:
Holds by federal, state or immigration agents are explained in later answers.
↑ Back to the question list4. Where do I see Onslow County mugshots?
The Sheriff's Office app carries them. Install it free from the Apple App Store or Google Play, press Jail Info, then Inmate Search.
State law is murky on booking pictures, so they show up when the Sheriff elects to share them. Any arrest makes a few facts public: name, age, home address, the offense, and the time and place it happened. To ask for a photo or a report, phone the Sheriff's Office, 717 Court Street, Jacksonville, NC 28540, at 910-455-3113.
- To get a picture from ICE, submit a request at the ICE FOIA page.
- Booking pictures made by federal agencies are held back. The Marshals Service is the lone exception; it can release a photo to help catch a runaway suspect.
5. Getting a message the moment they walk out or transfer
The state's free SAVAN program runs on VINE. It reaches you by text, email or phone call each time someone is freed or transferred, whether from a county lockup or from a state prison.
- Register through VINELink, or call 877-627-2826 at any hour.
- Find the name, then pick your contact method.
- The same site reports where someone is held, which makes it a backup lookup.
Someone sitting in the Detention Center right now? Phone 910-937-1470 for the quickest word.
↑ Back to the question list6. Getting out: bond and release in Onslow County
Following booking, a magistrate sets the release terms, at any hour. Four paths exist: an unsecured bond (no payment now), placing the person with a supervisor who accepts responsibility, a secured bond, or electronic house arrest that comes with a secured bond. A secured bond is met with cash, property or a bondsman.
- A judge alone rules on release for charges such as murder, kidnapping and many sex offenses.
- If the arrest involves domestic violence, expect a wait of up to 48 hours for a judge to set terms.
- A District Court judge sees every person who is still in custody by the 72-hour mark, and may rewrite the conditions.
To post bond, first ask the jail how at 910-937-1470. The magistrates' office answers at 910-478-3619. The most a bondsman can charge is 15 percent, and that money stays with the bondsman. Confirm a license on the insurance department's lookup page. Our county bail page covers each step, while the state bail laws page explains the rules behind them.
↑ Back to the question list7. Reading the charges against them
Phone the jail at 910-937-1470; the booking record lists the charge and the bond.
After charges are filed, the paperwork lives with the Clerk of Superior Court. Dial 910-478-3600 or stop by 625 Court Street, Jacksonville, NC 28540, carrying the full name and birthday. From home, the state's eCourts portal lists charges, upcoming dates and each event in the case.
The District Attorney's office prosecutes the case and can be reached at 910-478-3610. Ask it for a street address.
↑ Back to the question list8. Finding an attorney when money is tight
Families can hire a private attorney whenever they like. Without the money, the person asks at the first appearance for an appointed lawyer and signs a sworn statement of finances (court form AOC-CR-226). Qualifying is the judge's call, and the court may order some cost paid back later (G.S. 7A-455).
- Judges here normally pick a private attorney and the state covers the fee.
- The Office of Indigent Defense Services keeps a page for the county, and its main office is at 919-354-7200.
Whoever the lawyer is, talk about the facts with them and not on a recorded jail phone.
↑ Back to the question list9. Setting up a visit
The Detention Administration Unit runs visitation. Phone 910-937-1470 and ask about open days, sign-up steps, in-person versus video, the youngest allowed visitor, and which ID to carry.
Visit details also appear in the Sheriff's app. Our visiting guide adds general pointers: dress conservatively, leave your phone in the car, and expect a search. Expect changes: staff may cancel a visit on short notice.
↑ Back to the question list10. Adding money to their account
A deposit pays for snacks, toiletries and calls. The county names two routes:
- The lobby kiosk at the Sheriff's Office, 717 Court Street, Jacksonville, NC 28540.
- The deposit phone line, 866-394-0490, where you key in the inmate ID.
The jail at 910-937-1470 can describe other options and caps. Do not mail cash. For more on deposits and store items, open our money guide and commissary guide.
↑ Back to the question list11. Phone calls, tablets and video
Call rules come from the jail itself. Ask at 910-937-1470 how your relative reaches you, what calls cost, and if tablets, texting or video visits are on offer. Ask how to pay for calls as well.
Assume jail calls are recorded; attorney calls are the exception. Talk through the case with the lawyer only. See also our pages on jail phones and inmate email and texting.
↑ Back to the question list12. Where letters should be sent
Personal letters go through a digital mail center. Address the envelope to the person's name and ID#, in care of the Securus Digital Mail Center for the Onslow County Detention Center, PO Box 650, Lebanon, MO 65536.
Some items skip that center and go to the Detention Center, 717 Court Street, Jacksonville, NC 28540: privileged legal mail, DSS, medical and probation correspondence, Bible studies, and subscriptions or books. Confirm current limits at 910-937-1470. Our mail guide has general tips. Skip the cash.
↑ Back to the question list13. Retrieving personal items
Pickup terms are the jail's to set, so phone 910-937-1470 before making the drive. Find out who may claim the bag, if the owner must sign something, what photo ID you need, and the hours.
Go to the Detention Center, 717 Court Street, Jacksonville, NC 28540. The inmate's money balance is a separate matter, so raise that during the call.
↑ Back to the question list14. Illness, injury and medicine behind bars
Reach medical staff through the jail line, 910-937-1470. Supply the drug names, strengths and the prescribing doctor's contact details. Urge your relative to file a written health request and hold on to a copy.
Life in danger? Use 911. If your relative could harm themselves, state that clearly to staff on the call.
↑ Back to the question list15. Checking for a warrant
Outside Jacksonville the Sheriff's deputies serve warrants, and inside it city officers do. To ask, ring the Sheriff's Office at 910-455-3113 or Jacksonville police at 910-455-1472 and find out whether a warrant is out. Court records are handled by the Clerk of Superior Court, criminal division, 910-478-3600, and by the state's eCourts portal. Talk to a lawyer before taking any step, then contact the issuing court. Find the clerk at 625 Court Street, Jacksonville, NC 28540.
↑ Back to the question list16. Courthouses, hours and hearing dates
Two Jacksonville buildings hear criminal cases, both open weekdays from 8:00 a.m. to 5:00 p.m. Their shared number is 910-478-3600.
- District Court takes misdemeanors, the early stages of felonies, and juvenile matters: 602 Anne Street, Jacksonville, NC 28540.
- Superior Court tries felonies: 625 Court Street, Jacksonville, NC 28540.
Look up dates by name on the statewide hearing calendar or open the court's county page. For an overview of how a case moves, use our court guide. A missed court date can bring a bond at least twice as large.
↑ Back to the question list17. Federal charges and U.S. Marshals holds
Onslow belongs to the federal Eastern District of North Carolina. Its cases tend to be heard in Wilmington or New Bern. Wilmington's federal courthouse is at 2 Princess Street, Wilmington, NC 28401, 910-815-4663. In New Bern, the courthouse is at 413 Middle Street, New Bern, NC 28560, 252-638-8534. A crime on Camp Lejeune may instead go through the military.
- The first federal hearing decides detention or release (18 U.S.C. 3142).
- Until trial, the U.S. Marshals Service is in charge of the person. Its district office is at 310 New Bern Avenue, Suite 100, Raleigh, NC 27601, 919-856-4153.
- The Federal Public Defender sits at 150 Fayetteville Street, Suite 450, Raleigh, NC 27601, 919-856-4236.
- After sentencing, try the BOP locator.
18. Immigration detainers and ICE
The usual sequence runs as follows:
- ICE issues Form I-247A, a detainer, and sends the jail an administrative warrant with it.
- Under 8 CFR 287.7(d), the jail can hold someone up to 48 hours after they would otherwise be released.
- A state statute from 2025 (Session Law 2025-85) took effect October 1. For someone charged with a crime, a judicial official signs the order for the hold. On certain charges, the official must also work out citizenship, and an unclear answer triggers a two-hour check with federal agents.
- Search the ICE Online Detainee Locator with the full name and the home country, or the A-number.
- Still blank? Phone the jail at 910-937-1470 to ask if a detainer is on file, and see an immigration attorney.
19. Tracing someone in a state prison
For a prison term, the Department of Adult Correction receives the person at intake, reviews their case, and assigns a facility.
- Try the DAC offender lookup with a surname or offender number. Results show state prison, probation and parole cases, never county jail inmates.
- Department headquarters answers at 919-733-2126.
- Our state prison directory lists visit and mail rules.
People with shorter terms sometimes serve them in a county jail instead.
↑ Back to the question list20. Teenagers and children taken into custody
A person younger than 18 usually goes through juvenile court, which sits within District Court at 602 Anne Street, Jacksonville, NC 28540. The clerk, 910-478-3600, can route you to the juvenile section.
- If a youth is locked up in secure custody, the judge must review it at a hearing in 5 calendar days; families cannot give that up.
- Juvenile cases are confidential, so expect questions about who you are.
- Placement normally happens at the youth center nearest home. For the specific site, check with the clerk or the Detention Center at 910-937-1470.
21. Police departments and patrol offices in Onslow County
Your booking record names the arresting agency. These offices can also help:
- Onslow County Sheriff's Office, 717 Court Street, Jacksonville, NC 28540, 910-455-3113. A good first call when you cannot tell who made the stop.
- Jacksonville Police Department, 200 Marine Boulevard, Jacksonville, NC 28541, 910-455-1472
- Swansboro Police Department, front desk 910-326-5151, weekdays 8:00 a.m. to 5:00 p.m.
- Richlands, town hall at 302 S Wilmington Street, Richlands, NC 28574, 910-324-3301; ask for the police.
- Holly Ridge and North Topsail Beach: the Sheriff's Office can give you these towns' police numbers.
- State Highway Patrol, Troop B, District III, Jacksonville, 910-347-1751. Troop headquarters: 2435 Gillespie Street, Fayetteville, NC 28306, 910-486-1058.
Onslow County bail and bond: Jacksonville, Swansboro, and the county jail
The Onslow County Detention Center, 717 Court Street, Jacksonville, NC 28540, takes in people arrested across Onslow County. Deputies from the Sheriff run the building. Read on for bail basics, bond choices and ways families pay.
The Sheriff's free phone app has a Jail Info button with an Inmate Search, and it shows mugshots. You can also check the state VINE search. Our Jail Roster page lists current holds and new bookings.
Phone the center at 910-937-1470. Ask for the bond figure, then ask where money is handed in. Court dates come later, and our court page helps with those.
1. Where is the Onslow County Detention Center?
It is at 717 Court Street, Jacksonville, NC 28540. The booking desk is (910) 937-1470. The Onslow lockup is rated for 528 people.
↑ Back to the question list2. What if a Marine is arrested off base in Jacksonville?
Off-base arrests by Jacksonville Police or the Sheriff's Office go to an Onslow County magistrate and the county jail. Crimes on Camp Lejeune go to military justice or federal court. The command may also be told about the arrest.
↑ Back to the question list3. Judge or magistrate: who sets Onslow bonds?
Usually the Onslow magistrate sets it in Jacksonville. An Onslow County judge or the Jacksonville clerk may too. After a Swansboro arrest, police see the Jacksonville magistrate (NC law, G.S. 15A-511; NC law, G.S. 15A-532). By law, Onslow keeps 11 or more magistrates (NC law, G.S. 7A-133). Meanwhile, your Onslow family member waits at the Onslow County Detention Center.
↑ Back to the question list4. Can a Maysville defendant get out without paying?
In Onslow, four release types exist (NC law, G.S. 15A-534, part a).
• An unsecured bond in Jacksonville needs no cash now. Miss Onslow court, and your Jacksonville loved one owes it.
• Post cash, land, or an Onslow surety for a Jacksonville secured bond.
• An Onslow electronic monitor means house arrest. In Jacksonville, it comes with a secured bond.
• Custody release means a Richlands person supervises. The Onslow defendant may pick an Onslow secured bond instead.
A written promise ended in Onslow on December 1, 2025.
↑ Back to the question list5. Does a Jacksonville defendant start with no-money options?
Non-violent Jacksonville cases begin with no-money options in Onslow (NC law, G.S. 15A-534, part b).
If the Maysville detainee may skip Jacksonville court, an Onslow secured bond follows. The Onslow magistrate also weighs threats to Onslow witnesses. Jacksonville's magistrate weighs harm risks too.
Three Onslow Class 1 convictions in 10 years? Onslow then requires a secured bond (NC law, G.S. 15A-534, part b). A new Onslow felony on probation means a Jacksonville danger finding (NC law, G.S. 15A-534, part d2).
↑ Back to the question list6. Does Onslow County have a bail schedule?
Onslow has no fixed price list in Jacksonville. For Onslow, the senior Jacksonville superior judge issues the policy (NC law, G.S. 15A-535). The Onslow chief district judge is consulted too. An Onslow County magistrate uses Onslow's suggested amounts.
In Jacksonville, evidence and record matter (NC law, G.S. 15A-534, part c). A job in Richlands helps. Past no-shows hurt an Onslow defendant.
First small Onslow misdemeanors often get unsecured bonds in Jacksonville. Trafficking charges in Onslow go higher in Jacksonville. In Jacksonville, misdemeanor bonds may reach thousands in Onslow. Felony bonds in Onslow often start in the thousands in Jacksonville.
↑ Back to the question list7. What does an Onslow County bail bondsman charge?
The Jacksonville magistrate takes Onslow bonds. Call (910) 937-1470 first. If the magistrate cannot be reached, the Onslow County Detention Center can accept it (NC law, G.S. 15A-537).
Pay a Jacksonville bond in cash, land, or an Onslow surety (NC law, G.S. 15A-531). A Richlands relative can sign unpaid with enough Onslow property. An Onslow surety may be a Jacksonville bail agent.
An Onslow bondsman may charge up to 15% (NC law, G.S. 58-71-95). Collateral reaches Onslow families within 15 days. Jacksonville officers can't sign as Onslow sureties, except for family (NC law, G.S. 15A-541). Check a Jacksonville bondsman with the NC Department of Insurance bondsman lookup.
↑ Back to the question list8. Which Onslow charges need a Jacksonville judge?
In Onslow, these need an Onslow County judge (NC law, G.S. 15A-533, part b and c): shooting into an occupied building or car; first-degree burglary; forcible rape and many sex crimes; murder or attempted murder; kidnapping; armed robbery; human trafficking; capital crimes; first-degree arson; sex crimes against a child 15 or younger; assault with a deadly weapon with intent to kill causing serious injury.
For them, Onslow presumes no Jacksonville release is safe. Still, the Onslow judge may allow Jacksonville release. Some repeat Onslow gun cases match (NC law, G.S. 15A-533, part d through g).
↑ Back to the question list9. In Onslow, is bond harder for violent charges?
In Jacksonville, since December 1, 2025, violent Onslow charges face a presumption against Jacksonville release (NC law, G.S. 15A-534, part b1). Onslow families may call it Iryna's Law.
Forceful felonies charged in Jacksonville count in Onslow (NC law, G.S. 15A-531, part 9). Sex-offender registration felonies count in Jacksonville. Some Onslow fentanyl trafficking counts in Jacksonville.
For a first violent Onslow charge, a judicial official in Jacksonville must order a secured bond or monitor. Onslow defendants charged twice get a Jacksonville monitor. A Jacksonville judge writes reasons for Onslow (NC law, G.S. 15A-534, part d).
↑ Back to the question list10. How long can Onslow County hold someone on a domestic charge?
At first, only a Jacksonville judge sets domestic terms (NC law, G.S. 15A-534.1, part a). Breaking an Onslow 50B order in Jacksonville counts. Onslow threats against a Jacksonville spouse count.
Onslow allows up to 48 hours in the Onslow County Detention Center (NC law, G.S. 15A-534.1, part b). After that, the Onslow magistrate sets Onslow terms. Jacksonville judges often order Onslow no-contact terms.
↑ Back to the question list11. What special holds can an Onslow arrest bring?
Several rules matter for Jacksonville arrests:
• Onslow rioting: an Onslow County judge acts within 24 hours (NC law, G.S. 15A-534.8).
• Threatening a Jacksonville officer: the Onslow judge acts within 48 hours (NC law, G.S. 15A-534.9).
• Meth labs in Onslow: Jacksonville release may be presumed unsafe (NC law, G.S. 15A-534.6).
• DWI in Onslow: an impaired Jacksonville defendant may wait 24 hours (NC law, G.S. 15A-534.2).
• Children harmed in Jacksonville: an Onslow County magistrate orders no contact (NC law, G.S. 15A-534.4).
• School threats in Onslow: a Jacksonville judge decides within 48 hours (NC law, G.S. 15A-534.7).
↑ Back to the question list12. What happens to an Onslow County bond after a new arrest?
A new Onslow charge goes to an Onslow County judge (NC law, G.S. 15A-533, part h). Most Onslow traffic cases, except DWI, don't count in Jacksonville. The Onslow County Detention Center may hold the Richlands detainee 48 hours. Then Jacksonville's magistrate acts for Onslow.
The Jacksonville magistrate may double the old Jacksonville bond (NC law, G.S. 15A-534, part d3). An Onslow County judge can revoke the old Jacksonville release for cause (NC law, G.S. 15A-534, part f). Onslow's minimum is $1,000 here in Jacksonville.
↑ Back to the question list13. After a Swansboro arrest, when is court?
Within 72 hours, your Jacksonville loved one sees a Jacksonville judge (NC law, G.S. 15A-601). If Onslow courts close long, the Jacksonville limit is 96 hours. Onslow may act sooner, at the next Jacksonville session.
Jacksonville's magistrate may adjust it in Jacksonville (NC law, G.S. 15A-534, part e). A Jacksonville judge may change it at the Jacksonville hearing.
Still denied? Write to an Onslow superior court judge (NC law, G.S. 15A-538). The Onslow DA can seek Jacksonville changes too (NC law, G.S. 15A-539).
↑ Back to the question list14. Can an Onslow County bond be forfeited?
A willful Jacksonville no-show is its own crime in Onslow (NC law, G.S. 15A-543). Misdemeanor no-shows in Onslow are Class 2 in Jacksonville. Skip an Onslow felony date, and the new Jacksonville charge is a Class I felony.
A Jacksonville judge enters a full forfeiture in Onslow (NC law, G.S. 15A-544.3). There are 150 Onslow days to file in Jacksonville (NC law, G.S. 15A-544.5). Only listed Onslow reasons work, like Jacksonville surrender. Notice reaches Jacksonville families within 30 days (NC law, G.S. 15A-544.4).
After 150 days, the Onslow clerk dockets a Jacksonville judgment (NC law, G.S. 15A-544.6). Picked up again, your Jacksonville loved one faces a doubled Onslow bond (NC law, G.S. 15A-534, part d1).
↑ Back to the question list15. When does an Onslow bond end?
A Jacksonville surety can surrender the Jacksonville detainee early (NC law, G.S. 15A-540, part a). Then the Jacksonville clerk releases the Onslow surety. The Jacksonville magistrate then sets new terms (NC law, G.S. 15A-540, part c). After a missed Onslow date, a Jacksonville surety may bring your Jacksonville loved one in (NC law, G.S. 15A-540, part b).
A Jacksonville bond normally runs to Onslow judgment (NC law, G.S. 15A-534, part h). A Jacksonville deferral can end it in Onslow.
↑ Back to the question list16. How do Onslow district and superior courts differ?
Criminal court for Onslow County is held at the courthouse in Jacksonville. Onslow is in District 5.
Onslow misdemeanors stay in Jacksonville district court (NC law, G.S. 7A-133). Onslow prosecutors handle Jacksonville cases (NC law, G.S. 7A-60). Onslow felonies move to Jacksonville superior court after indictment (NC law, G.S. 7A-41).
↑ Back to the question list17. Can someone arrested in Jacksonville get a free lawyer?
No public defender office serves Onslow. A Jacksonville judge appoints a state-paid Onslow lawyer. Request one in Jacksonville at first appearance (Indigent Defense Services directory). If convicted, the North Topsail Beach detainee may repay Onslow County's costs to the state.
↑ Back to the question list18. Do Sneads Ferry 16- and 17-year-olds go to adult jail?
Most Onslow teens under 18 start in Jacksonville juvenile court (NC law, G.S. 7B-1501). Juvenile court in Jacksonville has no Onslow money bail. An Onslow detention hearing comes within 5 Jacksonville days (NC law, G.S. 7B-1906). Serious Onslow felonies can move to Jacksonville adult court. Onslow added 17-year-olds in Jacksonville in 2019.
↑ Back to the question list19. What if the Onslow County arrest is federal?
Onslow is in the U.S. District Court for the Eastern District of North Carolina (28 U.S.C. 113). Court meets in Elizabeth City, Fayetteville, Greenville, New Bern, Raleigh, Wilmington, and Wilson. The clerk: Raleigh, Terry Sanford Federal Building, 310 New Bern Ave., 919-645-1700. A federal judge sets Onslow release. Federal cases from Onslow County are usually heard in Wilmington or New Bern.
↑ Back to the question list20. Who can confirm an Onslow County bond amount?
Phone the Onslow County Detention Center: (910) 937-1470. Give the Onslow officer your Jacksonville loved one's birth date. The Jacksonville clerk can also help families in Richlands on weekdays.
↑ Back to the question list21. Onslow County bail contacts
- Jail: Onslow County Detention Center, 717 Court St., Jacksonville, NC 28540; (910) 937-1470
- Courts: Onslow County Courthouse, Jacksonville
- Districts: District Court 5; Superior Court 5; Prosecutorial 5
- Inmate search: Onslow County Inmate Search
Judges and magistrates set release terms case by case. Nothing here is legal advice.
↑ Back to the question listOnslow County Detention Center ON-SITE (at the jail) VIDEO VISITATION SCHEDULE
717 Court Street
Jacksonville, NC 28540
910-937-1470
- First, you must register, and then schedule your visit with Securus.
- On-site Visits are free
- A maximum of 2 guests are allowed per an On-site video session. A 3rd guest is allowed if it is a child and no more than 6 years old.
- All visits must be made at least 24 hours in advance.
- Onsite Attorney
30 MINUTE $0.00
60 MINUTE $0.00
90 MINUTE $0.00 - Onsite Friends and Family
30 MINUTE $0.00
60 MINUTE $0.00
| DAY | TIME |
| SUNDAY | No Video Sessions |
| MONDAY | Professional Only 8:00 AM - 11:00 AM 1:00 PM - 4:00 PM |
| TUESDAY | Professional Only 8:00 AM - 11:00 AM 1:00 PM - 4:00 PM |
| WEDNESDAY | Professional Only 8:00 AM - 11:00 AM 1:00 PM - 4:00 PM |
| THURSDAY | Professional Only 8:00 AM - 11:00 AM 1:00 PM - 4:00 PM |
| FRIDAY | Professional Only 8:00 AM - 11:00 AM 1:00 PM - 4:00 PM |
| SATURDAY | No Video Sessions |
Onslow County Detention Center REMOTE (at home) VIDEO VISITATION SCHEDULE
- First, you must register, then schedule a visit with Securus.
- Remote Visits cost $5.95 for a 20 minute visit
- All visits must be scheduled at least 24 hours in advance.
- Remote Friends and Family
20 MINUTE $7.99 - Remote Attorney
30 MINUTE $9.95
60 MINUTE $19.90
90 MINUTE $29.85
| DAY | TIME |
| SUNDAY | No Video Sessions |
| MONDAY | 8:00 AM - 11:00 AM 1:00 PM - 4:00 PM 5:00 PM - 6:00 PM |
| TUESDAY | 8:00 AM - 11:00 AM 1:00 PM - 4:00 PM 5:00 PM - 6:00 PM |
| WEDNESDAY | 8:00 AM - 11:00 AM 1:00 PM - 4:00 PM 5:00 PM - 6:00 PM |
| THURSDAY | 8:00 AM - 11:00 AM 1:00 PM - 4:00 PM 5:00 PM - 6:00 PM |
| FRIDAY | 8:00 AM - 11:00 AM 1:00 PM - 4:00 PM 5:00 PM - 6:00 PM |
| SATURDAY | No Video Sessions |
Securus Video Connect allows families to conduct scheduled face-to-face video visits with incarcerated loved ones from home. Using a computer with a webcam or the Securus mobile app, visitors can join live video sessions without traveling to the facility or waiting in jail visitor lobbies.
Important: Advance Registration and Visitor Clearance Required
Detention centers do not permit unscheduled or unverified video sessions. Correctional facilities require prospective visitors to submit government-issued photo identification and receive administrative clearance before booking an appointment, an approval process that can take up to 48 hours depending on facility staffing. You should verify your visitor approval status with the facility prior to scheduling. If you do not register well in advance, you will miss your loved one's scheduled visiting window for the week.
Step-by-Step Instructions to Register and Schedule a Video Visit
- Visit securustech.online or open the Securus mobile app.
- Register your account and upload a clear photograph of your government-issued ID (driver's license or passport) for facility background review.
- Wait for email confirmation indicating that facility administration has granted visitor approval.
- Select Schedule a Visit, choose your detention facility, and select the inmate.
- Browse the available schedule calendar, select an open 20- or 30-minute time slot, and pay the fee using a credit or debit card.
- Log into the website or app 10 minutes prior to the start time on a device with a functioning camera, microphone, and reliable high-speed internet connection.
What the Inmate Needs to Do
The inmate receives an alert on their housing unit video kiosk or personal tablet. At the scheduled time, they log in with their PIN and sit in front of the terminal. Inmates and visitors must strictly observe jail dress and conduct rules; sessions are monitored by staff and will terminate immediately upon any violation.
Official Provider: Securus Technologies Official Website
Customer Service Telephone: 1-800-844-6591
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by Securus Technologies
In addition to Securus Video Connect, Securus and its subsidiary JPay offer several other communication, financial, and visitation services:
- AdvanceConnect Prepaid Calling: Prepay for phone calling credits so your loved one can call your mobile phone directly.
• Learn more on our website: AdvanceConnect Calling Guide | • Visit official vendor page: Securus AdvanceConnect - Direct Bill Phone Calling: Establish an invoiced monthly billing account for qualified residential landlines.
• Learn more on our website: Direct Bill Phone Calling Guide | • Visit official vendor page: Securus Direct Bill - JPay Money Deposits (Trust & Canteen): Send money directly into an inmate's jail trust account for commissary store purchases.
• Learn more on our website: Money Deposits Guide | • Visit official vendor page: JPay Money Transfers - JPay Email Messaging & Photos: Send electronic letters, photos, and VideoGrams directly to their tablet or kiosk.
• Learn more on our website: Email Messaging Guide | • Visit official vendor page: JPay Email Services
Onslow County District Court and Superior Court in Jacksonville
District Court, at 602 Anne Street, Jacksonville, NC 28540, hears most criminal cases first. Superior Court, at 625 Court Street, Jacksonville, NC 28540, handles felony trials. Anyone kept after an arrest is in the Onslow County Detention Center, 717 Court Street, Jacksonville, NC 28540.
The state VINE search can confirm custody. Our Recent Arrests page lists charges and new bookings.
Court dates and rooms are known by the criminal clerks at 910-478-3600. Have the full name ready. If the first goal is release, go to our bail and bond page.
1. Where will the criminal case be heard?
Courthouse addresses and telephone numbers
- Onslow County District Courthouse, 602 Anne St., Jacksonville, NC 28540, 910-478-3600
- Onslow County Superior Courthouse, 625 Court St., Jacksonville, NC 28540, 910-478-3600
Onslow has separate locations for District Court and Superior Court. The number above is the main courthouse number listed by the North Carolina Judicial Branch.
A family trying to understand a case in Onslow County can begin with the charge listed on the court papers.
State court: The Onslow County District Court handles most misdemeanors and the opening felony hearings. The Onslow County Superior Court handles felony trials and appeals for a new trial from District Court.
A felony charge generally begins with an initial appearance and a District Court probable-cause stage before Superior Court takes over for trial.
↑ Back to the question list2. What happens after an arrest and how does release work?
Families often hear about booking before they hear about court. A magistrate can review conditions for release while the criminal case is pending.
Release can involve a written promise to appear, an unsecured bond, a secured bond, or other conditions. A secured bond does not mean the person is already guilty. A judge may review release terms, and restrictions can include staying away from an alleged victim.
For certain arrests, extra review or holding rules apply. A person held in custody should be told the charges and brought before judicial officials under the applicable rules. Missing a required appearance can result in an order for arrest, so the next date deserves immediate attention.
↑ Back to the question list3. How are misdemeanor cases handled and punished?
Ordinary misdemeanor accusations are decided by a District Court judge first; a convicted defendant can seek a new trial in Superior Court.
Important misdemeanor sentencing figures: North Carolina uses Classes A1, 1, 2, and 3. A1 ranges from 1–60 days at prior-conviction Level I to 1–150 days at Level III; Class 1 reaches 45, 45, or 120 days by level; Class 2 reaches 30, 45, or 60 days; Class 3 reaches 10, 15/20, or 20 days depending on the person’s prior convictions and permitted sentencing disposition.
The word “maximum” does not mean everyone goes to jail. Some combinations of class and prior record require or allow community punishment instead. Ordinary fine ceilings are $200 for Class 3 and $1,000 for Class 2, while Class A1 and Class 1 fines are generally left to the court unless a particular crime has its own rule (G.S. 15A-1340.23).
↑ Back to the question list4. How does a felony case move through the courts?
A felony normally begins in District Court but is tried in Superior Court if it goes forward.
After a first appearance, a probable-cause hearing may be scheduled; an indictment can change whether a preliminary hearing is needed. In Superior Court, the parties exchange evidence, argue motions and may negotiate a plea. Someone pleading not guilty to a felony is entitled to a jury trial. The prosecutor must prove the case beyond a reasonable doubt.
Class A through I felonies carry different sentencing possibilities. Prior-record points, offense class, aggravating or mitigating factors and the date of the crime can substantially change the lawful range. The court uses the structured-sentencing grid in G.S. 15A-1340.17, not a single fixed statewide number for all felonies.
↑ Back to the question list5. What happens with serious violent crimes?
Accusations such as murder, serious sexual assault and armed robbery carry far more serious consequences than routine misdemeanors. A Superior Court jury may hear the evidence, with appointed or retained defense counsel. In some cases there are special rules for bonds, mandatory minimums, and life imprisonment.
First-degree murder may be punished by life without parole or death under the statutes governing capital cases; other homicides have different classifications and punishments. Sentences for rape and robbery depend on the precise offense statute and any aggravating factors. A family should never rely on a broad label like “assault” to calculate a sentence.
↑ Back to the question list6. How do juvenile cases work?
A complaint involving a young person can follow juvenile delinquency procedures rather than the ordinary adult criminal docket. Youth hearings are generally in District Court, with different goals and privacy protections. For many delinquent acts the juvenile system has jurisdiction over offenses committed before age 16, while some 16- and 17-year-olds accused of specified lower-level conduct may also be handled there under the applicable statutes.
Intake staff may recommend diversion or formal proceedings. A juvenile can be placed under supervision, ordered into services, or in appropriate cases detained or committed. Serious charges may trigger special transfer rules. Parents or guardians should ask about counsel and the youth’s next hearing.
↑ Back to the question list7. How does North Carolina decide fines and sentences?
Here is the key to reading a North Carolina sentence: the judge first looks at the offense class, then the defendant’s prior convictions or prior-record points. The law limits both the length and the type of sentence. “Community” punishment may mean probation or conditions instead of immediate jail; “intermediate” punishment can be more restrictive; “active” punishment means incarceration.
For misdemeanors, examples of the longest grid terms are Class A1 up to 150 days, Class 1 up to 120, Class 2 up to 60 and Class 3 up to 20, for the applicable highest prior-conviction level. These are not automatic sentences. Fines: ordinarily Class 3 up to $200 and Class 2 up to $1,000; the usual statutory text leaves A1 and Class 1 fine amounts to the judge unless another law controls. For felonies, the North Carolina felony grid in G.S. 15A-1340.17 specifies the allowable minimum and maximum prison term according to class and prior-record level.
Some crimes have their own minimums, enhancements, restitution obligations, court costs, sex-offender requirements, or driving restrictions. The offense date matters because the legislature has updated the sentencing charts, including changes effective for crimes committed on or after December 1, 2025.
↑ Back to the question list8. Are there city courts or other local criminal courts?
North Carolina does not operate a separate municipal criminal-court system like some states. City police departments may arrest a person and city ordinances may lead to enforcement, but ordinary state criminal prosecutions go through District Court and Superior Court. Magistrates handle functions such as issuing warrants and setting release conditions.
This is why someone arrested by a city police officer in Onslow County generally receives a state-court case, not a separate “city criminal court” proceeding. A local police holding area is not the county courthouse.
↑ Back to the question list9. What if the charge is a federal crime?
Most crimes prosecuted by a county District Attorney remain in state court. A separate federal criminal case can arise from violating a federal statute, such as certain interstate fraud, trafficking offenses, federal firearm offenses, bank robbery involving a federally insured bank, or crimes on federal property. Not every serious state crime is automatically a federal crime.
Usual federal venue for Onslow County: U.S. District Court for the Eastern District of North Carolina. Federal contact: Raleigh federal clerk, 919-645-1700. Federal clerk telephone is provided; a specific courtroom address must be stated in the defendant’s federal court notice.
Federal magistrate judges handle initial appearances and detention hearings; federal prosecutors work for the U.S. Attorney. Federal felony cases generally involve a grand jury indictment unless properly waived. The U.S. Sentencing Guidelines and federal statutes, not North Carolina’s state sentencing grid, govern federal sentences.
This is general court information, not legal advice. If the accused cannot afford an attorney, ask at the first appearance about appointed counsel.
↑ Back to the question list
Access Securepak is an authorized correctional commissary care-package program that allows families to purchase customized food, snack, hygiene, apparel, and electronics packages sent directly to an incarcerated loved one. Every package is custom-packed to meet the strict security regulations of the specific jail or state prison.
Important: Delivery Schedules and Package Quotas
Jail package guidelines are not uniform across detention centers. Some facilities permit orders year-round, while others restrict deliveries to quarterly cycles or strict weekly deadlines that you should confirm with the facility directly. If you delay setting up your account, you risk missing the upcoming delivery cutoff, leaving your loved one waiting an extra cycle for fresh food, warm thermals, or personal toiletries.
Step-by-Step Instructions to Register and Access Service
- Visit the official Access Securepak online store at www.accesscatalog.com.
- Select the state and the specific jail or correctional institution from the dropdown menu.
- Enter the inmate's legal last name and inmate ID to verify their active housing and package eligibility.
- Browse the catalog of approved meats, cheeses, ramen soups, cookies, toiletries, and clothing.
- Add items to your cart up to the facility's maximum weight or dollar limit (usually $50 to $125 per order).
- Check out using your debit or credit card and save the order confirmation tracking number.
What the Inmate Needs to Do
The inmate does not need to order anything themselves. Securepak ships the sealed package directly to the correctional facility's commissary warehouse. Jail staff inspect the box and deliver it to the inmate during regular pod commissary distribution, where the inmate signs for the package.
Official Provider: Access Corrections / Keefe Group Official Website
Customer Service Telephone: 1-800-546-6283
Support Hours: Monday – Friday, 8:30 AM – 11:30 PM EST; Saturday, 11:00 AM – 5:00 PM EST
Supported Languages: English and Spanish
Other Services Provided by Access Corrections / Keefe Group
In addition to Access Securepak (Commissary & Gift Packages), Access Corrections / Keefe Group provides several other communication, financial, and visitation services at participating correctional facilities:
- Inmate Trust Money Deposits: Send cash directly to their personal account so they can buy items independently.
• Learn more on our website: Inmate Trust Money Deposits Guide | • Visit official vendor page: Access Corrections / Keefe Group Inmate Trust Money Deposits - Digital Messaging & Photos: Send fast electronic letters and digital pictures to their tablet.
• Learn more on our website: Digital Messaging & Photos Guide | • Visit official vendor page: Access Corrections / Keefe Group Digital Messaging & Photos
Buy Commissary for an Inmate in the Onslow County Detention Center
Onslow County Detention Center Inmate Commissary - Sending Money or Purchasing Commissary for an Inmate
Onslow County Detention Center allows inmates to purchase commissary. Ask the jail what its commissary sells; snacks and hygiene items are common.
You can buy commissary for an inmate using an online service called Access Securepak.
Call the facility at 910-937-1470 to ask whether there is a limit on how much an inmate can spend on commissary.
Access Securepak's site shows whether friends and family can order commissary for an inmate at this jail.
Scroll down for information on the Onslow County Detention Center's service they use for you being able to purchase commissary items online and have them shipped directly to the inmate.
You can also go to our Inmate Money page for information on how to send money to an inmate.
Access Secure Deposits (Smart Deposit) allows families and friends to securely transfer money directly into an incarcerated person's jail trust account using a debit or credit card. Deposited funds become immediately available for your loved one to purchase essential hygiene goods, over-the-counter medication, food items, and writing materials from the facility commissary.
Important: Inmate Banking Policies Vary by Facility
Once a person is booked and moved to a cell, facilities do not always allow cash drop-offs or phone payments directly to the jail. Some might and you should confirm this by calling the facility and asking. But if you do not register online and fund your loved one's trust account immediately, they may be forced to wait days or weeks for standard paper processing, leaving them without essential soap, clean undergarments, basic medical sundries or snacks.
Step-by-Step Instructions to Register and Access Service
- Obtain the inmate's legal first and last name, date of birth, and official six- to ten-digit Booking or Inmate ID number.
- Visit the official Access Corrections portal at www.accesscorrections.com or download the Access Corrections mobile app.
- Select the state and the exact detention facility or county jail where the inmate is currently housed.
- Add the inmate as a contact and confirm their identity from the facility roster.
- Enter your debit or credit card billing information, choose your deposit amount, review the facility processing fee, and submit your payment.
- Save and print your transaction confirmation number for verification.
What the Inmate Needs to Do
The inmate does not need internet access to receive your deposit. Once approved, the funds post directly to their facility account balance. The inmate can verify their balance at the dayroom kiosk or on their trust statement and start ordering items on the next designated commissary day.
Official Provider: Access Corrections / Keefe Group Official Website
Customer Service Telephone: 1-866-345-1884
Support Hours: 24/7/365
Supported Languages: English and Spanish
Other Services Provided by Access Corrections / Keefe Group
In addition to Access Secure Deposits (Trust Money), Access Corrections / Keefe Group provides several other communication, financial, and visitation services at participating correctional facilities:
- Digital Messaging & Photos: Send digital letters and pictures straight to the inmate's kiosk or tablet.
• Learn more on our website: Digital Messaging & Photos Guide | • Visit official vendor page: Access Corrections / Keefe Group Digital Messaging & Photos - Commissary Care Packages: Order pre-approved food boxes, thermal clothes, and snack bundles directly to the jail.
• Learn more on our website: Commissary Care Packages Guide | • Visit official vendor page: Access Corrections / Keefe Group Commissary Care Packages
Deposit Money for an Inmate in the Onslow County Detention Center
The Easiest and Securest Way of Depositing Money for an Inmate
There are several methods for depositing money on an inmate's account:
1. To send money online to an inmate in the Onslow County Detention Center use Access Corrections.
2. If you prefer to use your credit or debit card and deposit money over the phone, you can call them at 866-345-1884.
3. Some jails have an Access Corrections kiosk for cash or card deposits. Call the Onslow County Detention Center to ask whether it has one and where it is.
4. Access Corrections also has Kiosk machines that you can find in check cashing stores and retail outlets across the country.
5. The Onslow County Detention Center may also allow you to *mail an inmate a money order or cashier’s check from a trusted source such as the Post Office, a local bank, or Western Union. Ask the jail who the money order should be made out to and what to write on it. To confirm this option call the facility at 910-937-1470.
*When mailing a money order or cashier’s check, send it an envelope by itself. Never send it with a letter or photos for your inmate, unless the facility allows it. Never send personal checks or cash.
6. To ask whether the Onslow County Detention Center takes deposits in person, and when, call 910-937-1470.
Family letters for the Onslow County Detention Center in Jacksonville are not opened at the jail. They go to an outside mail-scanning service, and the person inside reads a digital copy. Scanning stops people from mailing in paper that was soaked in drugs such as heroin or meth and then dried. Privileged mail and reading material still go to the jail on Court Street.
Personal letters and cards (scanned):
Inmate's Full Name & Inmate ID#
C/O Securus Digital Mail Center - Onslow County Detention Center
PO Box 650
Lebanon, MO 65536
Legal, DSS, medical and probation mail, Bible studies, books and subscriptions:
Inmate's Full Name & Inmate ID#
Onslow County Detention Center
717 Court Street
Jacksonville, NC 28540
- Addressing: Put the inmate's name and their inmate ID number on every envelope, whichever address you use.
- Privileged mail: Letters from lawyers, social services, medical providers and probation officers skip the scanning service and go to the Court Street address.
- Books and magazines: They must be new and shipped by the publisher to the jail, never to the scanning address. Books with extreme violence or obscene content are not allowed, and magazines with weapons, profanity or adult material are confiscated.
- Return address: Your name and address go in the upper left corner of the envelope, because Onslow mail that arrives without them is likely to go undelivered.
- Ink: A blue or black pen is what the jail wants, so leave the crayon, felt markers and colored ink at home, along with lipstick and perfume.
- Keep it flat: No glitter, confetti or other items in the envelope, and no drawings on the outside.
- Greeting cards: Send only plain ones that don't play music.
- Money: Use the kiosk in the front lobby of the Onslow County Sheriff's Office, or send money online with the inmate's ID number. Cash tucked into a letter is not accepted.
- Stamps and packages: Stamps can't be mailed in, and packages come only from the jail's commissary vendor.
For a faster reply, try electronic messages. You can also reach the jail at 910-937-1470.
Securus AdvanceConnect is a prepaid calling account that links directly to your mobile phone or landline number, allowing you to receive outbound calls from an incarcerated individual. Because correctional phone systems never allow incoming calls, funding an AdvanceConnect balance ensures calls are accepted immediately without being blocked by cell carriers.
Important: Mobile Networks Block Inmate Calls Without Prepaid Funds
Correctional facilities do not allow collect billing to cell phones, and mobile carriers automatically block incoming collect calls from detention centers. While some residential landlines may allow direct billing, mobile phones and VoIP services require an active prepaid AdvanceConnect balance, which you can verify with your phone provider. If you do not register online and fund your account right away, your loved one will hear an automated error message stating that your number cannot accept calls.
Step-by-Step Instructions to Register and Fund AdvanceConnect
- Go to securustech.online or open the Securus mobile app.
- Select Sign Up and create your account using your 10-digit telephone number and email address.
- Search for your facility by state and agency name, then add the inmate using their full legal name or booking ID.
- Select AdvanceConnect under calling accounts.
- Choose your deposit amount, review convenience and transaction fees, and enter your credit or debit card billing details.
- Authorize payment and confirm that your mobile phone allows calls from automated or unknown correctional numbers.
What the Inmate Needs to Do
The inmate picks up any dayroom phone or logs onto their handheld tablet, dials your 10-digit number, and enters their assigned PIN. The automated system verifies that your AdvanceConnect account has an active balance and connects the call. All calls are subject to recording and monitoring by facility staff.
Official Provider: Securus Technologies Official Website
Customer Service Telephone: 1-800-844-6591
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by Securus Technologies
In addition to AdvanceConnect Prepaid Calling, Securus Technologies and its subsidiary JPay provide several other communication, financial, and visitation services:
- Direct Bill Phone Calling: Establish a monthly billed calling account for verified landline numbers.
• Learn more on our website: Direct Bill Phone Calling Guide | • Visit official vendor page: Securus Direct Bill - Securus Video Connect: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: Securus Video Connect - JPay Money Deposits (Trust & Canteen): Send money directly into an inmate's jail trust account for commissary store purchases.
• Learn more on our website: Money Deposits Guide | • Visit official vendor page: JPay Money Transfers - JPay Email Messaging & Photos: Send electronic messages, photo attachments, and VideoGrams directly to their tablet or kiosk.
• Learn more on our website: Email Messaging Guide | • Visit official vendor page: JPay Email Services
Securus Direct Bill is an invoiced telephone calling service designed for approved residential landlines, law offices, and commercial businesses. Instead of prepaying funds in advance, calls received from an incarcerated individual are billed directly to your account on a monthly itemized billing invoice.
Important: Direct Bill Requires Credit Approval and Qualifying Lines
Direct Bill is not available for mobile cell phones, internet VoIP numbers, or customers with poor or unestablished telephone credit history. Correctional facilities enforce strict telecommunications billing rules, which you can verify by calling Securus customer care. If your line does not meet credit approval standards, you must open an AdvanceConnect prepaid account instead to receive incoming calls from your loved one.
Step-by-Step Instructions to Set Up a Direct Bill Account
- Contact Securus customer service at 1-800-844-6591 or submit an application via securustech.net.
- Provide your billing name, service address, and qualifying residential or business landline telephone number.
- Submit to a standard credit evaluation performed by Securus to determine billing eligibility.
- Establish your authorized monthly credit limit upon approval.
- When your phone rings with a call from the detention center, follow the recorded operator instructions and press the requested key to accept charges.
- Pay your monthly billing invoice online, by phone, or through the mail.
What the Inmate Needs to Do
The inmate dials your phone number from any dayroom telephone and keys in their assigned PIN. The automated system verifies that your account is in good standing and has not exceeded its monthly spending ceiling before connecting the call. All non-privileged conversations are recorded and monitored.
Official Provider: Securus Technologies Official Website
Customer Service Telephone: 1-800-844-6591
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by Securus Technologies
In addition to Direct Bill Calling, Securus and its subsidiary JPay offer several other communication, financial, and visitation services:
- AdvanceConnect Prepaid Calling: Fund a prepaid calling account tied to your mobile phone number.
• Learn more on our website: AdvanceConnect Calling Guide | • Visit official vendor page: Securus AdvanceConnect - Securus Video Connect: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: Securus Video Connect - JPay Money Deposits (Trust & Canteen): Send money directly into an inmate's jail trust account for commissary store purchases.
• Learn more on our website: Money Deposits Guide | • Visit official vendor page: JPay Money Transfers - JPay Email Messaging & Photos: Send electronic letters, photos, and VideoGrams directly to their tablet or kiosk.
• Learn more on our website: Email Messaging Guide | • Visit official vendor page: JPay Email Services
Securus eMessaging provides a digital messaging service that allows family members to send electronic letters, digital photos, and eCards directly to an incarcerated loved one via handheld tablets and housing unit kiosks. Messages are screened electronically, delivering communication within hours instead of waiting days for postal mail delivery.
Important: Physical Mail Bans and Stamp Requirements Vary
Inmates cannot receive incoming phone calls, and traditional postal mail rules differ across correctional systems. While some jails continue to accept handwritten letters, many facilities have transitioned entirely to electronic messaging or digital mail scanning, which you can verify by checking facility rules. If you do not register online and purchase eMessaging stamps right away, your loved one may face lengthy periods without direct written contact from family.
Step-by-Step Instructions to Register and Send eMessages
- Go to securustech.online or open the Securus mobile app.
- Sign into your verified profile or create an account with your email and phone number.
- Select eMessaging from your service dashboard.
- Link the inmate to your account by selecting the facility and entering their legal name or booking ID.
- Purchase an eMessaging stamp book using a debit or credit card.
- Type your message in the editor, attach photos or eCards if permitted, and optionally include a prepaid reply stamp.
- Submit your message to the facility's screening queue.
What the Inmate Needs to Do
All electronic correspondence is screened by correctional staff before delivery. Once approved, the message arrives in the inmate's inbox on their assigned Securus tablet or housing unit kiosk. The inmate opens the message, views attached photos, and drafts an electronic reply using their available stamp balance.
Official Provider: Securus Technologies Official Website
Customer Service Telephone: 1-800-844-6591
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by Securus Technologies
In addition to eMessaging, Securus provides calling, video visitation, and trust money services:
- AdvanceConnect Prepaid Calling: Prepay for phone calling credits so your loved one can call your mobile phone directly.
• Learn more on our website: AdvanceConnect Calling Guide | • Visit official vendor page: Securus AdvanceConnect - Securus Video Connect: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: Securus Video Connect - JPay Money Deposits (Partner Trust Transfers): Send money directly into an inmate's jail trust account for commissary shopping.
• Learn more on our website: Money Deposits Guide | • Visit official vendor page: JPay Money Transfers
Securus Technologies (Aventiv) deploys secure, corrections-grade community tablets to incarcerated individuals across state prison systems and county jails. Operating over a private, encrypted facility network, these devices provide access to digital messaging (eMessaging), phone calls, educational courses, job search tools, eBooks, podcasts, and streaming music directly from housing units.
Important: Tablet Hardware Deployment and Rental Rules Vary
Detention centers do not manage tablet distribution identically. While some agencies issue individual personal tablets to every detainee at booking, others utilize shared pod docking stations or restrict tablet use to specific dayroom hours, which you should confirm with the facility directly. Although core educational and legal resources are generally provided free of charge, sending messages, listening to music, or making phone calls from the tablet requires an active balance funded by outside contacts.
Step-by-Step Instructions to Support and Fund Securus Tablets
- Verify that Securus handheld tablets are deployed at your loved one's specific facility.
- Log into your account at securustech.online or launch the Securus mobile app.
- Ensure the inmate is linked to your contact list using their legal name and booking ID number.
- Purchase eMessaging Stamps for digital messaging, fund an AdvanceConnect account for phone calls, or deposit funds into their Inmate Debit account for music and media.
- Review all transaction charges, complete payment with a credit or debit card, and save your confirmation receipt.
- Notify your loved one that funds have posted so they can access their media and communication apps.
What the Inmate Needs to Do
The inmate unlocks their assigned tablet using their facility PIN or biometric verification. They can access free rehabilitative and educational materials at no charge, or open communication and media applications to draft messages, place phone calls, or stream music using available balances. Devices are docked during quiet hours and shift changes for secure recharging and data synchronization.
Official Provider: Securus Technologies Official Website
Customer Service Telephone: 1-800-844-6591
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by Securus Technologies
In addition to Tablet Services, Securus provides calling, messaging, video visitation, and trust money transfers:
- eMessaging & Digital Mail: Send electronic messages, photo attachments, and eCards directly to an inmate's tablet.
• Learn more on our website: eMessaging Guide | • Visit official vendor page: Securus eMessaging - AdvanceConnect Prepaid Calling: Prepay for phone calling credits so your loved one can call your telephone directly.
• Learn more on our website: AdvanceConnect Calling Guide | • Visit official vendor page: Securus AdvanceConnect - Securus Video Connect: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: Securus Video Connect - JPay Money Deposits (Partner Trust Transfers): Send money directly into an inmate's jail trust account for commissary shopping.
• Learn more on our website: Money Deposits Guide | • Visit official vendor page: JPay Money Transfers
Nearby counties
- Jail (Main): 910-937-1470
- Adult Probation: 910-455-4826
- District Attorney: 910-478-3610
- Inmate Info: 910-937-1470
- Juvenile Probation: 910-455-4826
- Onslow County Court: 910-478-3600
- Public Defender: 919-354-7200
- Sheriff: 910-455-3113
- Visitation: 910-937-1470
The Onslow County Detention Center serves the following cities and towns of Onslow County: Holly Ridge, Jacksonville, North Topsail Beach, Richlands, Surf City, Swansboro and Topsail Beach.