Visitation - 'At Jail' and Remote Video Visits
Luzerne County Correctional Facility uses GettingOut for their Remote Visitation.
There are three ways to remotely visit your inmate:
1. Using the GettingOut Kiosk at the jail.
2. Using your computer from home.
How it Works
2. Find your Inmate's Facility here.
3. Choose either an INMATE ACCOUNT or FRIENDS & FAMILY ACCOUNT. **Note** Friends and Family must have funds in their "Friends & Family Account" to respond to inmate messages.
If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on visits or phone calls to anyone, or any other communications services available at Luzerne County Correctional Facility.
With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.
4. You will then receive prompts to validate both your identity and phone number .
5. Again, choose your inmate's facility, then type their name and select your inmate.
GettingOut will then guide you through the steps needed to arrange your remote visit.
If you have any questions, you can call them at 1-866-516-0115.
Visitation Options, Hours, Schedules & Rules
Visitation times and schedules for remote visitation with GettingOut are available to you after logging in and selecting the inmate you wish to visit with.
Visitation schedules are subject to change.
The actual visiting hours vary depending on the following factors:
Whether or not there are restrictions in place due to COVID or other factors such as security issues.
The day of the week.
Where the inmate is housed.
The inmate's sex.
Whether or not it is a Holiday.
Each inmate is allowed one or two visits, ranging from 15 minutes to one hour in length each week. Inmates with special privileges are allowed additional visits.
If you are visiting from another state or traveling a great distance, Luzerne County Correctional Facility may allow you an extended visitation. Call 570-825-1666 to ask for special consideration.
Call 570-825-1666 to ask about normal visiting hours at the jail, and procedures for scheduling a visit other than video visitation.
Visitation Approval for Luzerne County Correctional Facility
Luzerne County Correctional Facility requires all visitors to fill out an application prior to your visiting an inmate.
Carefully fill out the application. Incomplete paperwork is cause for denial.
Honesty, especially regarding past criminal convictions, probation etc., is important. These things will most likely show up on the background check – which if lied about on the application, will cause visits to be denied.
GettingOut, the company Luzerne County Correctional Facility uses for video visitation, requires detailed verification before allowing you to use their services.
At Home Video Visitation
Luzerne County Correctional Facility contracts with GettingOut for video visitation with an inmate. These visits are conducted via the Internet on computers, IPADS and Smart phones.
When allowed, due to the pandemic and other security measures, video visitation can also be done from the Kiosk in the jail lobby.
Video visits allow the visit to take place in the privacy of your own home. Some family members 'take their inmate with them' to church, the park, the doctor or anywhere else simply by signing in and bringing the device along.
Video visits save you from having to get your children ready, drive to the jail, wait in long lines and go through security checkpoints just to see the inmate.
Who can Visit an Inmate at Luzerne County Correctional Facility
Anyone over the age of 18, who isn't on felony probation and can produce a valid government-issued photo ID can be approved to visit an inmate in this jail.
Visitation applicants in Luzerne County County must sometimes submit to a background check. Those with warrants are denied visitation or if allowed to visit, will be arrested at the jail.
Children under age 18 must be accompanied by the parent or legal guardian.
Call 570-825-1666 to ask specific questions about this policy or click here for any updates to this policy.
It is likely that the Luzerne County Correctional Facility will deny visitation to anyone with a past felony conviction regardless of probation/parole status. Call 570-825-1666 prior to arriving for the specific jail guideline regarding your legal status.
If you are a co-defendant with the inmate in a pending case, your visit will be denied.
If you and the inmate are under a court order to have no contact with each other, your visit will be denied.
The Luzerne County Correctional Facility reserves the right to deny any person the right to enter the jail it chooses and for any reason.
NOTE: Remote Visitation company GettingOut will need to verify that you say who you claim to be prior to giving you permission to use their services online or at the jail lobby kiosk.
Luzerne County Correctional Facility Visitation Dress Code
The Luzerne County Correctional Facility staff will turn anyone away who is not dressed appropriately for a visit.
Remote Visits using GettingOut are monitored by the jail. If you are dressed inappropriately your visit will be shut off.
The best way to be sure the visit takes place is to dress as if you are meeting someone's grandmother for the first time.
Wear clothes that are not revealing.
Don't wear see-through material.
Have all undergarments covered (males and females) and avoid a lot of cleavage.
Shorts and skirts should reach mid-thigh.
Sleeves should be at least half-way to your elbow.
The following types of clothing are also prohibited:
Clothing promoting gang affiliation.
Anything displaying drugs, weapons or profanity.
Clothing depicting anything obscene.
Visitation Tips and Guidelines
Jail visits are conducted in person behind plexi-glass or on a televised screen from another location using GettingOut.
If the visit takes place at Luzerne County Correctional Facility, all children must be accompanied by a parent or guardian and guardians must provide proof of their guardianship.
Leave all personal belongings, except for your state ID in your vehicle or in a locker (if one is provided).
Children must be monitored at all times or jail staff will end the visit early.