Staff at the Cocke County Jail is making it easier to connect with inmates by using a third-party service for phone communication. Using this service, explained below, allows you to purchase phone time for your inmate to either call you or to call other people in their network. If you have any questions call the facility at .
Cocke County Jail inmates are allowed to use the phones for personal use at any time, except during scheduled meals and during evening lockdown which begins after 10:00 PM.
Rules, guidelines and schedules on phone use are listed on this page. Failure to adhere to them will result in your inmate and you losing your phone privileges.
Cocke County Jail uses Inmate Sales, also known as Combined Public Communications (CPC) for their inmate phone system.
With Inmate sales you can purchase up to three different types of phone service to be used between you and your inmate.
They are:
You can set up your account and purchase the plan you want online or by calling 877-998-5678 and speaking to an agent.
iphone app
Google Play app
How Does an Inmate make a call from Cocke County Jail?
Inmates at Cocke County Jail cannot receive phone calls from you, but they can make them as long as they have either a prepaid calling card number (which you need to purchase online or over the phone), or they have an account set up for them by you to either be able to call you direct to your phone or to be able to phone anyone they choose. Either Way, you have to fund these accounts.
With Inmate sales you can purchase up to three different types of phone service to be used between you and your inmate.
They are:
You can set up your account and purchase the plan you want online or by calling 877-998-5678 and speaking to an agent.
Can I Communicate by Email with an Inmate?
They are the same company that facilitate Secure Deposits and Securepaks, so if you are already registered with them, then you are already approved to send Secure Messages to your inmate.
After Registering/Logging In:
1. You choose Cocke County Jail.
2. You Search for your inmate by typing in his last name. You can further narrow your search by adding his first name and/or Inmate ID.
3. You add a credit or debit card.
4. You buy a message plan (plans and prices vary), or buy credits. One credit costs $0.01.
5. You select the option for your inmate to be able use the credits which you purchase, to message back to you... Or not.
6. Cocke County Jail charges a fee for each message sent or received.
Important Things to Know
- Access Corrections has an iphone app and an android app for using their services.
- ALL of your correspondence will be monitored by the jail.
- Do NOT write anything you wouldn’t want repeated in court.
- Rates vary and are always subject to change.
- Inmates can write you back ONLY if you select that option.
- You CAN send photos up to 32MB in file size. Subject to change.
- You CAN have unlimited credits on your account but are limited in the amount of each credit purchase.
- You may NOT type or send emoticons.
- You may NOT copy and paste text. Type directly.
- You may NOT type profanities, violence or characters not approved.
- Due to messages having to be reviewed first, allow up to five days for a message to be delivered.
- You may NOT transfer credits to another email.
Phone: 866-345-1884
Email: [email protected]
FAQ
Contact Page
iphone app
Android app
Important Tips About Jail Phone Calls
If you were unable to find the information you were looking for on this page, call Cocke County Jail at and ask their policies on getting phone calls from your inmate.
Many jails and prisons are increasingly restricting the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.
Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.
If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.
Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.
All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.
Go to the official jail website for additional information.
To receive phone calls from inmates in Cocke County, or to assist them in making phone calls to other people, follow these steps:
For all the information regarding phone calls with Cocke County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.
To send a secure email message to an inmate in Cocke County Jail follow these steps:
For all information on how to Text/Email an Inmate in Cocke County Jail check out our Secure Messaging Guide for Cocke County.
To send commissary money to an inmate in Cocke County Jail follow these steps:
For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Cocke County Jail.
