Address:
300 Hillsboro Blvd.
Manchester, TN 37355
Phone:
(931) 728-3591
Staff at the Coffee County Jail & Sheriff is making it easier to connect with inmates by using a third-party service for phone communication. Using this service, explained below, allows you to purchase phone time for your inmate to either call you or to call other people in their network. If you have any questions call the facility at (931) 728-3591.
Coffee County Jail & Sheriff inmates are allowed to use the phones for personal use at any time, except during scheduled meals and during evening lockdown which begins after 10:00 PM.
Rules, guidelines and schedules on phone use are listed on this page. Failure to adhere to them will result in your inmate and you losing your phone privileges.
Inmate Money Deposits for Phone Calls
Coffee County Jail & Sheriff uses the services of correctpay.com (aka JailFunds) for you to deposit funds into your inmate’s account so that they can purchase phone calling time from this jail’s inmate phone calling service.
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You can deposit money four different ways:
Cost to Send Money
To deposit between $1.00 and $300.00 the fee ranges from $1.50-$2.95, plus an additional 5%.
*Rates are subject to change.
Examples:
correctpay.com Help
24/7 Customer Service - 855-836-3364
Frequently Asked Questions
In order to communicate with your inmate by telephone you must register with IC Solutions and choose a 'type' of account.
There are two different types of phone accounts you can fund:
1. Prepaid Accounts - With a prepaid account the funds belong to you. You control whether the inmate uses the funds by either ‘accepting’ or ‘rejecting’ each call to you by your inmate.
2. Debit Telephone Accounts – With a Debit telephone account, the funds are transferred directly to your inmate. Your inmate can call any phone number unless it is blocked by Coffee County Jail & Sheriff.
How it works:
1. First, you must register with IC Solutions:
2. Choose whether you are funding a Prepaid or a Debit account.
3. Follow the prompts for choosing Coffee County Jail & Sheriff for a Debit account, or choosing an ‘inmate’ for a Prepaid account.
4. Make payment.
Prepaid Account - More Information
- One Prepaid account per inmate/phone number.
- Use Prepaid Accounts if you want to have the ability to leave voicemail messages for your inmate.
- Prepaid Accounts can be funded to allow for Remote Video Visits if they are available at the facility.
- Collect calls are allowed, but only to your landline. You will see the IC Solutions portion of the bill on your land line phone bill.
- Cost – Prepaid Accounts are charged $0.21 per minute. Rates are subject to change.
- All phone calls are recorded.
- Refunds of unused funds will be refunded to you.
Debit Telephone Accounts – More Information
- Your Inmate controls the funds and can call any phone number not restricted by Coffee County Jail & Sheriff.
- Cost – Debit Accounts are charged $0.21 per minute. Rates are subject to change.
- All phone calls are recorded.
- Refunds of unused funds are the property of your inmate.
Voicemail – More Information
- Voice mail messages cannot exceed 30 seconds in length.
- Voicemail messages can be left 24/7
- Your inmate will immediately be notified they have a message.
- Coffee County Jail & Sheriff will provide you with its own Inmate Voicemail Number for this service.
IC Solutions Contact Information
Contact Information
Phone 888-506-8407 (available 24/7)
Online contact form
Mail-in Purchases
Please allow for a delay in the use of IC Solutions Phone services when using Mail-in purchases.
ICSolutions
Customer Service
2200 Danbury Street
San Antonio, TX 78217
When purchasing PREPAID phone services through a mail-in purchase, please be sure to include with your payment, your:
When purchasing DEBIT phone services through a mail-in purchase, (Western Union, cashier's check, or money order only) please be sure to include with your payment, your:
How does an Inmate make a phone call from Coffee County Jail & Sheriff?
Once you have created and funded your account with IC Solutions, your inmate can start making calls immediately.
Can I Communicate by Email with an Inmate?
Coffee County Jail & Sheriff uses the services of correctpay.com (aka JailFunds) for you to deposit funds into your inmate’s account so that you and they can purchase secure email messaging services from this jail’s e-messaging service.
You can deposit money four different ways:
Go directly here to send a message
Uploading photos to Inmate’s email
Make sure the file size is less than 5MB.
Also make sure your file is a .jpg, .jpeg or .gif.
correctpay.com Help, Contact and FAQ
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Frequently Asked Questions
Important Tips About Coffee County Jail & Sheriff Phone Calls
Many jails and prisons restrict the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.
Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.
If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.
Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.
All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.
Sign up with IC Solutions to connect with your inmate at Coffee County Jail & Sheriff by clicking the banner below.
To receive phone calls from inmates in Coffee County, or to assist them in making phone calls to other people, follow these steps:
Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.
For all the information regarding phone calls with Coffee County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.
To visit an inmate in Coffee County follow these steps:
For full instructions on all the benefits of using IC Solutions to visit a Coffee County inmate, visiting an inmate at the jail itself, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page.
To send commissary money to an inmate in Coffee County Jail & Sheriff follow these steps:
For all information on how to Send Money to an inmate's account, what the fees are, how long it takes to hit their account and more, check out our full money and commissary guide for Coffee County Jail & Sheriff.
1. Register with correctpay online, the money depositing service used by Coffee County Jail & Sheriff, or call Customer Service at 855-836-3364. They are open 24/7.
2. Once registered, select Tennessee, then Coffee County Jail & Sheriff, then the inmate you want to send money to.
3. Choose an amount, then a payment method (any major credit or debit card in your name), and then send.
NOTE: There is a cost to use this service... usually no more than 5%. The link below has all the information you need to know.
For all the information regarding phone calls with Coffee County inmates; what phone service they use, calling cards information, the rules, policies, fees, phone calling times, limits and more visit our Inmate Phone Page.
To send commissary money to an inmate's account in Coffee County Jail & Sheriff follow these steps:
You can deposit money four different ways:
24/7 Customer Service - 855-836-3364
Frequently Asked Questions
For all information, tips and available items for send money and for shipping Commissary packages to an inmate in Coffee County Jail & Sheriff check out our Commissary Instructions Page for Coffee County.
To send a secure email message and digital photos to an inmate in Coffee County Jail & Sheriff follow these steps:
For all information on how to Text/Email an Inmate in Coffee County Jail & Sheriff and send them photos, check out our Secure Messaging Guide for Coffee County.
24/7 Customer Service - 855-836-3364
