Coffee County Jail & Sheriff Remote Inmate Video Visits

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Coffee County Jail & Sheriff

Address:
300 Hillsboro Blvd.
Manchester, TN 37355
Phone:
(931) 728-3591

Coffee County Jail & Sheriff - Remote Video Visitation with your Inmate

Coffee County Jail & Sheriff uses IC Solutions for their Remote Video Visitation services.



In order to visit with your inmate online, you must first register with IC Solutions.
There are three ways to visit remotely with your inmate:
1.    Using your personal computer.
2.    Using the IC Solutions iphone or Android app.
3.    Using the IC Solutions visitation kiosk in the jail lobby.

How it Works
Register or Log in here. 

  • Once you are logged into your existing IC Solutions account or have created a new account and are logged in, you must select Register for Video and enter the facility name.
  • Select your Inmate.
  • Fund your account using either a Visa, Mastercard credit or debit card.
  • Schedule a Visit.

Registering and Scheduling Video Visits Instructions

'Understanding IC Solutions Video Visits' Instructions

Remote Visitation using the IC Solutions app
Download your phone app:
iphone
Android
Instruction for using the IC Solutions app 

Cost of a Remote Video Visit

  • The cost for a remote video visit ranges from $7-10 for 20-25 minute visit. Rates are subject to change.

Video Visitation Rules
Understanding the rules completely are the responsibility of both you and your inmate. Not knowing the rules will NOT be accepted as an excuse if you make a mistake and violate them. Disobeying them could result in being banned from have future visits.
•    Any inmate or visitor whose behavior is disruptive during a visit may have his/her visiting privileges suspended/terminated.
•    All visits are subject to monitoring and recording.
•    All visits must be scheduled 6 hours prior to the appointment or up to 13 days in advance.
•    You must check-in 15 minutes prior to the scheduled visit.
•    Valid picture identification (e.g., driver's license, State I.D., or Military I.D. with picture) is required of all visitors, with the exception of children under the age of 17.  
•    Visitors under the age of 17 must be accompanied and supervised by an authorized adult visitor.
•    Visitors who 'arrive' after the scheduled start time may not be allowed to visit.
•    Clothing must cover all private/sensitive body areas.
•    The visitation schedule may be canceled or altered on holidays or for safety/security reasons.
•    Coffee County Jail & Sheriff can disconnect, deny, change, or cancel a visit at any time.
•    Internet connectivity issues during offsite visits will NOT be refunded.
•    Each visitation session will show a timer to display elapsed time.
•    After your visit has ended your connection will be terminated automatically.

Coffee County Jail & Sheriff Remote Visitation Announcement - January 4, 2023

Inmates at the Coffee County Jail & Sheriff, now that the COVID pandemic is waning, once again allows inmates to get visits from friends and loved ones. Visits are either on-site (no contact) at the facility, and/or using the remote video services of the third party company outlined below.

Call (931) 728-3591 for remote inmate visitation updates as schedules and policies can change without much advance notice.

Coffee County Jail & Sheriff inmates are allowed to have no limit on the number of visits when using the remote video visitation service.

How Do Inmates in Coffee County Jail & Sheriff Make Phone Calls?

To receive phone calls from inmates in Coffee County, or to assist them in making phone calls to other people, follow these steps:

  • Coffee County Jail & Sheriff uses the services of IC Solutions.
  • Register with them online or call them at 888-506-8407. 
  • Agents are available 24 hours a day, and speak both English & Spanish.
  • Services for Coffee County inmates and their families and friends include Collect Calling, PIN Debits, Purchasing Calling Cards, Voicemail & Prepaid calls.  In addition, IC Solutions provides secure messaging, sending photos, video phone calls and online deposits for inmates and their families in Coffee County.
  • Although rates are subject to change, they generally run about $0.21 per minute for phone calls.

Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.

For all the information regarding phone calls with Coffee County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.

 

How to visit an inmate in Coffee County Tennessee using Video Visitation or visiting an inmate at the jail

To visit an inmate in Coffee County follow these steps:

  • In addition to visiting inmates at the jail, Coffee County Jail & Sheriff uses a video visitation service called IC Solutions.
  • In order to visit with your inmate online or at the Coffee County Jail Video Kiosk, you must first register with IC Solutions.
  • Once you are logged into your existing IC Solutions account or have created a new account and are logged in, you must select Register for Video and enter Coffee County Jail & Sheriff.
  • Then select your Coffee County Inmate.
  • Then fund your account using either a Visa, Mastercard credit or debit card.
  • Lastly, schedule a visit.
  • The cost for a remote video visit ranges from $7-10 for 20-25 minute visit. Rates are subject to change.

For full instructions on all the benefits of using IC Solutions to visit a Coffee County inmate, visiting an inmate at the jail itself, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page. 

 

How to Send Money to an Inmate in Coffee County

To send commissary money to an inmate in Coffee County Jail & Sheriff follow these steps:

  • Register with correctpay by creating an account.
  • Select Tennessee, then select Coffee County Jail & Sheriff, and then the inmate you want to send money to.
  • Choose the amount of money you want to send, and input your payment method.
  • You can deposit money four ways:
  • Deposit online at correctpay.com.
  • Deposit at the VendEngine kiosk in the Coffee County Jail & Sheriff lobby.
  • Deposit over the phone 24/7 at 855-836-3364
  • Deposit through their iOS or Android app.

For all information on how to Send Money to an inmate's account, what the fees are, how long it takes to hit their account and more, check out our full money and commissary guide for Coffee County Jail & Sheriff.

 

How Do Inmates in Coffee County Jail & Sheriff Get Money to Make Phone Calls?
 

To send money to an inmate in order to make phone calls in Coffee County Jail & Sheriff, follow these steps:

1. Register with correctpay online, the money depositing service used by Coffee County Jail & Sheriff, or call Customer Service at 855-836-3364. They are open 24/7.

2. Once registered, select Tennessee, then Coffee County Jail & Sheriff, then the inmate you want to send money to.
3. Choose an amount, then a payment method (any major credit or debit card in your name), and then send.

NOTE: There is a cost to use this service... usually no more than 5%. The link below has all the information you need to know.

For all the information regarding phone calls with Coffee County inmates; what phone service they use, calling cards information, the rules, policies, fees, phone calling times, limits and more visit our Inmate Phone Page.

 

How to Send Commissary Money to an Inmate in Coffee County

To send commissary money to an inmate's account in Coffee County Jail & Sheriff follow these steps:

You can deposit money four different ways:

  • Deposit online at correctpay.com.
  • Deposit at the VendEngine kiosk in the Coffee County Jail & Sheriff lobby.
  • Deposit over the phone 24/7 at 855-836-3364
  • Deposit through their iOS or Android app.

24/7 Customer Service - 855-836-3364
Frequently Asked Questions

For all information, tips and available items for send money and for shipping Commissary packages to an inmate in Coffee County Jail & Sheriff check out our Commissary Instructions Page for Coffee County.

 

How to Send a Secure Email or Text Message to an Inmate in Coffee County

To send a secure email message and digital photos to an inmate in Coffee County Jail & Sheriff follow these steps:

  • Register with correctpay by creating an account.
  • Select Tennessee, then select Coffee County Jail & Sheriff, and then the inmate you want to send your message to.
  • Choose the amount of money you want to spend, and input your payment method. The funds can also be used by the inmate to send a message back to you.
  • NOTE: All messages between you and your inmate will be permanently recorded and seen by the staff and could be used against your inmate in court... So be careful what you write.
  • Uploading photos to Inmate’s email
    Make sure the file size is less than 5MB.
    Also make sure your file is a .jpg, .jpeg or .gif.

For all information on how to Text/Email an Inmate in Coffee County Jail & Sheriff and send them photos, check out our Secure Messaging Guide for Coffee County. 
24/7 Customer Service - 855-836-3364