Hamilton County Jail & Detention Center
Hamilton County Jail & Detention Center
Physical Address
601 Justice WayChattanooga, TN 37421
Jail Phone Number
423-209-7125Hamilton County Inmate Search: Track Down Someone Held on Justice Way and Plan Your Next Moves
Officers who arrest people in Hamilton County, Chattanooga included, drive them to the Hamilton County Jail & Detention Center, 601 Justice Way, Chattanooga, TN 37421. The Sheriff's pages list just one adult jail. This page covers finding a person, mugshots, lawyers, visits, deposits, letters and hearings.
Type a surname or the six-digit SPN into the Sheriff's online search. Entries lag behind the arrest itself, so a blank result early on is common. The Sheriff also posts booking reports for recent arrests.
Right now, phone the jail at 423-209-7125. Spell out the full name, give the birthday, then ask where they are, what the charge and bond are, and when court happens. Our bail page explains release steps, and our court page lays out the hearing stages.
Read inmate search answers
1. Hamilton County inmate search: what do I type, and what comes back?
The Sheriff's Office runs the search. Here are the steps:
- Load the Sheriff's inmate search in your browser.
- Type a surname, or the SPN if you have it. The SPN is a six-digit number the jail assigns to everyone it books.
- Choose the option to view the full list if you would like to scroll through everyone in custody.
- Open the row for your person. Many rows carry a charge and a bond. Jot down the SPN so staff can find the record faster.
- For an arrest from the last day or so, also open the booking reports.
Nothing turns up? The inmate information line is 423-209-7050, and the jail itself is 423-209-7125.
↑ Back to the question list2. The name isn't showing up. What does that mean?
Usually one of these things happened:
- Booking is underway. Fingerprints, a health screening and forms come first, so the list trails behind.
- A police station has them. Some city departments keep an arrested person briefly before the ride to Justice Way.
- A citation was issued. A paper ticket with a court date can mean the person never entered the jail.
- They are already free. A cash bond, a bonding company or a court order can end a stay quickly.
- Another place holds them. A different county, another state or the state prison system may have taken custody.
- The spelling differs. Try a nickname or a married name, and test two spellings.
Phone 423-209-7125, spell the name slowly and ask where the person is at this moment.
↑ Back to the question list3. Which building might be holding the person?
One adult jail is on the list: the Hamilton County Jail & Detention Center, 601 Justice Way, Chattanooga, TN 37421, 423-209-7125. Every county arrest comes through its intake. It keeps people the jail considers a danger to the community. Silverdale is an older name that some locals still use, and the Sheriff's own page says it now means this same jail.
If officers picked the person up near the edge of the county, check these jails:
- Bradley County Jail, 2290 Blythe Avenue SE, Cleveland, TN 37311, 423-728-7367
- Marion County Jail, 103 Oak Avenue, Jasper, TN 37347, 423-942-2525
- Sequatchie County Justice Center, 351 Fredonia Road, Dunlap, TN 37327, 423-949-7750 (ask for the jail)
- Rhea County Jail, 7800 Rhea County Highway, Dayton, TN 37321, 423-775-7837
- Meigs County Jail, 410 River Road, Decatur, TN 37322, 423-334-3163
Federal, immigration and state custody are covered in later answers.
↑ Back to the question list4. Will I see mugshots on the Hamilton County search?
Open a result and look, since the Sheriff's page does not spell out whether photos appear. A state records statute, 10-7-503, reaches photographs held by government offices, and plenty of Tennessee sheriffs show mugshots with their listings. That law never singles out booking photos, so every agency sets its own practice. Phone the Sheriff's Office at 423-209-7000 to find out whether it will release one. The arresting police department is another place to ask.
- For a photo that ICE holds, file a request on ICE's records form.
- Other federal agencies keep mugshots private. The one office that may share a photo is the U.S. Marshals Service, such as a case where a suspect has fled.
5. Can I be told ahead of a release or a move?
Try VINE, a free notice system. You pick a phone call, a text message or email, and it reports a change in custody. Sign up at VINELink, choosing Tennessee, or call 888-868-4631 any hour of the day.
VINE was built around state custody, so how well it follows a county jail can differ. Ask the jail at 423-209-7125 if your person is covered. Meanwhile, recheck the inmate search once a day.
↑ Back to the question list6. How does someone get out of a Hamilton County jail on bond?
A judicial officer sets the amount. The General Sessions Criminal Division runs around the clock, with offices at the jail and in Room 108 of the Courts Building. Cash bonds go to the Criminal Court Clerk, Room 102, Courts Building, 600 Market Street, Chattanooga, TN 37402, 423-209-7500, on weekdays from 8:00 a.m. to 4:00 p.m.
- Cash bail means paying the entire amount. Cards or payment apps may be accepted, with a processing fee on top (Tenn. Code Ann. 40-11-118).
- A bonding company often asks around 10 percent of the bond. The court has to approve the company, and the Commerce and Insurance Department licenses it.
- Some stalking and domestic abuse arrests carry a waiting period before release, often 12 hours. Ask staff how long it will be.
Our bail page explains amounts and bondsmen. For statewide rules, read the Tennessee bail law summary.
↑ Back to the question list7. Where do charges show up, and who explains them?
The jail's booking staff can read back the charge listed at booking, and the inmate search often shows it. After that, the court holding the case has the details. Write the name and birthday down before you dial.
- General Sessions Criminal Clerk, Room 108, Courts Building, 600 Market Street, Chattanooga, TN 37402, 423-209-7600. Smaller cases, and early felony hearings, begin in this court.
- Criminal Court Clerk, Room 102, Courts Building, 600 Market Street, Chattanooga, TN 37402, 423-209-7500. After a grand jury indicts, a felony case lands in this court.
- District Attorney General, 310 Courts Building, 600 Market Street, Chattanooga, TN 37402, 423-209-7400. The prosecutors there decide and file the charges.
No single statewide tool covers trial-court criminal cases, so the clerks are your best route.
↑ Back to the question list8. What if the family can't pay for an attorney?
When the case is first called, tell the judge you need an appointed attorney because you cannot pay. The judge weighs income before deciding. Hiring a private attorney is always possible too.
The District Public Defender of the 11th Judicial District covers this county. Visit 720 Cherry Street, Chattanooga, TN 37402, or call 423-209-6771. Have the name, charge and next hearing date in front of you when you call.
↑ Back to the question list9. Are visits allowed at the Hamilton County jail?
Personal visits take place on video rather than face to face. The jail works with GettingOut.com. Video visits cost nothing from the jail's onsite setup, and a small fee applies from a smartphone. Help with the service is at 866-516-0115.
- Visitation office, 423-209-7086, staffed from 10:00 a.m. to 6:00 p.m.
- Legal visits for attorneys, 423-209-7081, from 8:00 a.m. to 4:00 p.m. by appointment.
The jail's address is 601 Justice Way, Chattanooga, TN 37421. Our visitation guide adds more ideas.
↑ Back to the question list10. How can money get onto a Hamilton County jail account?
The Sheriff's page names three choices:
- The kiosk in the lobby at 601 Justice Way, Chattanooga, TN 37421.
- The website correctpay.com.
- The website GettingOut.com, which is also where phone-account deposits go.
Store orders are taken from noon on Thursday through 10:30 p.m. on Saturday, and a store vendor fills them. Funds for the store or phone cannot free anyone. Ask the jail at 423-209-7125 about deposit limits. See our deposit guide and store and commissary guide. Cash in an envelope is never safe.
↑ Back to the question list11. How does the person make calls, and can they text?
Phone service runs on an account that families fund through GettingOut.com, and its help line is 866-516-0115. Ask the jail at 423-209-7125 what a call costs, if texting or tablets exist, and whether anyone records the calls.
Discuss the charges only with the person's lawyer. More tips: jail calling help and text and email help.
↑ Back to the question list12. How do letters reach a person at Justice Way?
According to the Sheriff's page, mail and packages delivered right to the jail door are returned. Letters go through an outside mail center instead. The format shown is the jail name, the person's name and six-digit SPN, then P.O. Box 247, Phoenix, MD 21131. Because the page itself says to double-check, phone 423-209-7125 before you stamp anything.
Lawyers send legal mail to 601 Justice Way, Chattanooga, TN 37421. For more rules, read our mailing guide. Cash never belongs in a letter.
↑ Back to the question list13. Who hands back the wallet, phone and clothes?
The jail stores whatever a person carried in until they leave. To collect it, call 423-209-7125 and ask about property pickup. Ask what photo ID to bring and whether a signed release is required. The address is 601 Justice Way, Chattanooga, TN 37421.
↑ Back to the question list14. Someone inside is hurting. How do I get help for them?
Call 423-209-7125 and ask to speak with the jail's medical team. List each medicine and dose, the prescribing doctor and the condition. Remind your loved one to ask inside for a medical request form.
A life-threatening problem means 911. Mention a mental health crisis first thing on the call.
↑ Back to the question list15. Might the person have an open warrant?
The Sheriff's Office handles warrants outside city limits, and each city or town police department handles its own. Ring the Sheriff at 423-209-7000 or Chattanooga police at 423-698-2525 and ask whether one exists. To look up a case, phone the General Sessions Criminal Clerk at 423-209-7600. Do not walk into court on a warrant without legal advice. Get legal advice first, then reach the clerk at the court that signed it and agree on a surrender date. The clerk's office is Room 108, Courts Building, 600 Market Street, Chattanooga, TN 37402.
↑ Back to the question list16. How do I learn when court is?
Each court sets its own dates. Contact the one with the case:
- General Sessions Criminal Division, Room 108, Courts Building, 600 Market Street, Chattanooga, TN 37402, 423-209-7600. Expect first appearances, misdemeanors and felony preliminary hearings here.
- Criminal Court Clerk, Room 102, same building, 423-209-7500. Felony trials are held here once the grand jury has voted to indict.
- Circuit Court Clerk, 500 Courthouse, 625 Georgia Avenue, Chattanooga, TN 37402, 423-209-6700.
Our court page walks through every stage. A felony preliminary hearing is due two weeks after arrest if the person stays in jail, and a month after arrest if they are out on bond.
↑ Back to the question list17. What if a federal agency, not the county, filed the case?
Hamilton's federal cases go to the court in Chattanooga, part of the Southern Division in the Eastern District of Tennessee. It sits in the Joel W. Solomon Federal Building, 900 Georgia Avenue, Chattanooga, TN 37402, and the clerk answers at 423-752-5200.
- Early on, a federal magistrate decides if the defendant stays locked up or goes free under conditions while waiting for trial (18 U.S.C. 3142).
- The U.S. Marshals hold pretrial prisoners, often in a local jail. Find them at 900 Georgia Avenue, Room 340, Chattanooga, TN 37402, 423-752-5115.
- Watch the case on PACER.
- Once the judge sentences the person, look them up on the Federal Bureau of Prisons locator, which lets you search with a name or a register number from the BOP.
18. Could immigration officers take custody?
The process often goes like this:
- A detainer is a paper, Form I-247A, that an ICE officer can send, asking the jail to keep the person.
- The rule at 8 CFR 287.7(d) lets the jail keep the person up to 48 hours after they would otherwise be released.
- Search the ICE Online Detainee Locator. The ICE office that oversees Tennessee operates out of New Orleans, and ICE's website lists how to reach it.
- The state's immigration enforcement division, 615-532-9736, names Hamilton among counties in the federal 287(g) effort (state page).
Ask the jail at 423-209-7125 if a detainer has been filed.
↑ Back to the question list19. Who do I search if the sentence is state time?
After a state sentence, the county jail can keep them for a time until the Tennessee Department of Correction collects them, so ask the jail first. The department is at 320 Sixth Avenue North, Nashville, TN 37243, 615-741-1000.
- The state's offender search may include a photo, where the person is held, the offense and the sentence length.
- For visiting and mail rules, see JE's guide to Tennessee state prisons.
20. Where does a minor go in Hamilton County?
Minors stay out of the adult jail. Their cases go to Hamilton County Juvenile Court, 1600 East Third Street, Chattanooga, TN 37404, 423-209-5100. The juvenile detention center shares that building and answers at 423-209-5158.
Parents: phone the detention center before anything else, and learn the date of the detention hearing. Also ask the court how a child can get a free lawyer.
↑ Back to the question list21. Which agencies in the county make arrests?
The booking record names the agency. Here are the departments the research turned up:
- Hamilton County Sheriff's Office, Courts Building, 600 Market Street, Chattanooga, TN 37402, 423-209-7000. Deputies patrol outside city limits.
- Chattanooga Police Department, non-emergency line 423-698-2525.
- East Ridge Police Department, 4214 Ringgold Road, East Ridge, TN 37412, 423-622-1725.
- Other town police: Collegedale, Lakesite, Lookout Mountain, Red Bank, Ridgeside, Signal Mountain, Soddy-Daisy and Walden. Call the Sheriff's Office and ask which number reaches them.
- Highway patrol: use the state's THP district phone list and request the district that covers this county.
Hamilton County bail and bond: how release works after a Chattanooga arrest
People arrested in Hamilton County are booked at the Hamilton County Jail & Detention Center, 601 Justice Way, Chattanooga, TN 37421. The Sheriff's site names no other adult jail. Further down: bond basics, where cash is paid, and who may post it.
Begin with the Sheriff's inmate information page. Type a last name or the 6-digit SPN number. The Jail Roster page here lists arrests, warrants and charges too.
Cannot find the name? Dial the jail at 423-209-7125 and ask if bond has been set. Then see how the Chattanooga courts will handle the case.
1. How do I find out whether someone is in the Chattanooga jail right now?
Type the last name into the Hamilton County Inmate Search. A booked person shows up with the charge and the bond. Bookings can take a while to post, so try again later if the name is missing.
Still nothing? Call the jail at 423-209-7125 or the booking reports line at 423-209-7050. The Sheriff's Office main number is 423-209-7000.
↑ Back to the question list2. Where is the jail, and is it the same place as the courthouse?
No. The jail sits at 601 Justice Way, Chattanooga, TN 37421. The Sheriff's Office also operates Silverdale Detention Center, so ask the jail line which building a person is in before you drive anywhere.
The courts are downtown. The Courts Building is at 600 Market Street.
↑ Back to the question list3. Who decides how much the bail is?
A judicial officer. Tennessee Code 40-11-105 gives a person arrested on a bailable charge the right to be admitted to bail, and the number has to fit that individual. Jailers may release someone only after bail has been set (40-11-106).
The General Sessions Criminal Division works around the clock, and its clerks handle arrest paperwork from an office at the jail.
↑ Back to the question list4. Where do I pay cash bail?
In person at the Criminal Court Clerk, Room 102 of the Courts Building, 600 Market Street, Chattanooga, TN 37402. The office number is 423-209-7500.
The clerk's office is open Monday through Friday, 8:00 a.m. to 4:00 p.m. Under 40-11-118, cash bail equals the whole bail amount, and debit cards or mobile cash apps may be accepted with the processing charge passed to the payer.
↑ Back to the question list5. My bail is posted after hours or on a weekend. What then?
The General Sessions Criminal Division, which is open 24 hours a day, 7 days a week, is the place to ask. Call the jail at 423-209-7125 and ask who is taking bail payments at that moment, then confirm it before you leave the house with cash.
↑ Back to the question list6. Can any bondsman post the bond?
No. A bonding company must be one that the Criminal Court Clerk's Office has verified and accepted. Statewide, the Board of Professional Bondsmen licenses bondsmen (40-11-321), and the court in each judicial district must approve them too.
Ask the company which Hamilton County approval it holds. Call the Clerk at 423-209-7500 if you want to compare.
↑ Back to the question list7. What does a bonding company charge?
The notice in 40-11-151 says a Tennessee resident should expect a premium of about 10 percent of the bond, and a nonresident 10 to 15 percent. A $25 initiation fee and a $12 bail tax can be added once.
Get a duplicate receipt every time you pay. The premium is the price of the service and is not returned when the case ends.
↑ Back to the question list8. What if the bondsman wants a car title or jewelry?
The law requires a written receipt that lists each item and says how you get it back. If you are handed nothing in writing, do not leave the items.
A bondsman also cannot take the defendant back to jail on a whim. Section 40-11-151 requires good cause, such as a broken term of the contract.
↑ Back to the question list9. Can real estate secure a bond here?
Yes, in Tennessee real estate counts. State Attorney General Opinion 03-054 describes four forms of bail: cash, in-state property, a written promise from two sufficient sureties who are not bondsmen or lawyers, and a professional bondsman.
A property bond needs paperwork and review, so release is slower than with cash. The Clerk at 423-209-7500 is the office to ask about how property is accepted.
↑ Back to the question list10. What does the judge look at before choosing a number?
Section 40-11-118(b) lists the factors: years in the area, job and money situation, family ties, character and mental condition, past record and court attendance, the seriousness of the charge, the likely sentence, and any danger the record shows. Lawful presence in Tennessee counts as well.
A community member who vouches for a defendant may do so for no more than two defendants at once.
↑ Back to the question list11. Is there a way to go home without paying anything?
Sometimes. The court must first look at release on recognizance or an unsecured bond (40-11-115(b)), then use the least onerous conditions that will assure the person returns (40-11-116). Money bail is meant for cases where those steps fall short (40-11-117).
Bring proof of address, work and family to the first appearance.
↑ Back to the question list12. When is no bail possible at all?
Capital offenses cannot be bailed under Article I, section 15 of the Tennessee Constitution. A hold from another county, a probation matter or a federal detainer can also keep a person inside after money is paid.
↑ Back to the question list13. My husband was arrested for domestic assault. Why can't he come home today?
Under 40-11-150, a person arrested on a stalking or listed domestic charge cannot be freed within 12 hours unless the official finds no threat to the victim. If the case is aggravated assault with strangulation, serious injury or a deadly weapon, the hold may run up to 24 hours.
A no-contact order is required first. GPS monitoring is required in the aggravated assault case, and the defendant pays if able.
↑ Back to the question list14. What extra rules follow a drunk-driving arrest?
Section 40-11-118(d) calls for an ignition interlock in many alcohol cases, such as a crash with property damage, a minor in the car, or a prior conviction. Repeat offenders can be ordered onto transdermal alcohol monitoring and pay for it. Tampering with the device is a Class B misdemeanor.
↑ Back to the question list15. What happens at the first court appearance?
A person must be taken before a magistrate without unnecessary delay under Tennessee Rule of Criminal Procedure 5. The magistrate explains the charge, the right to a lawyer, and the right to stay silent. Felony cases are not entered with a plea at that stage.
A preliminary hearing is held within 14 days for someone in jail and within 30 days for someone out on bond. Hamilton General Sessions does not hold jury trials.
↑ Back to the question list16. Can I get a free lawyer, and where is that office?
Tell the judge you cannot afford one. The Eleventh Judicial District Public Defender serves Hamilton County at 423-634-6374 and is based at 720 Cherry Street, one block from the Courts Building.
Judges often ask about your income and your ability to post a bond when they decide who qualifies.
↑ Back to the question list17. Where does a teenager go after an arrest?
Juvenile cases go to Hamilton County Juvenile Court at 1600 East Third Street, Chattanooga, TN 37404, which is also where the Juvenile Detention Center is. The detention center number is 423-209-5158.
A juvenile does not appear in the adult inmate search. Parents should call the detention center first and ask when the detention hearing is.
↑ Back to the question list18. Does money on a commissary or phone account help him get out?
No. Deposits for the store, books or calls through correctpay.com or GettingOut.com are for use inside the jail. Bail goes through the Clerk or a bonding company, never through those sites. For video-visit help, GettingOut answers at 866-516-0115.
↑ Back to the question list19. What happens if he misses court after the bond is posted?
The court can declare the bond forfeited (40-11-139 and 40-11-201) and issue an arrest order. A cash bond can be lost. A bondsman can surrender the defendant to the jail under 40-11-132.
If a court date was missed by mistake, call the Clerk at 423-209-7500 at once to ask what the next step is.
↑ Back to the question list20. How do I get my cash back, and do victims get alerts?
After the case ends and the defendant is discharged, the clerk returns the deposit (40-11-119), but fines and court costs come out first (40-11-121). A surety is not on the hook for fines, costs or restitution unless the bond says so and the surety agreed (40-11-118(c)).
Crime victims can sign up for custody alerts through VINE at 866-277-7477.
↑ Back to the question list21. Hamilton County bail contacts
- Jail: Hamilton County Jail & Detention Center, 601 Justice Way, Chattanooga, TN 37421; 423-209-7125
- Custody lookup: Hamilton County Inmate Search
- Booking reports: 423-209-7050
- Sheriff's Office main line: 423-209-7000
- Criminal Court Clerk: Room 102, Courts Building, 600 Market Street, Chattanooga, TN 37402; 423-209-7500; Monday to Friday, 8:00 a.m. to 4:00 p.m.
- Public defender: Eleventh Judicial District, 423-634-6374
- Juvenile Court and detention: 1600 East Third Street, Chattanooga, TN 37404; 423-209-5158
- Bond help: bail instructions for the Hamilton County jail
Hours, numbers and costs can change, and a judge rules on each bond individually. Verify with the Clerk or the jail before paying. This page gives general information and is not legal advice.
↑ Back to the question listHamilton County Jail & Detention Center ON-SITE (at the jail) VIDEO VISITATION SCHEDULE
601 Justice Way
Chattanooga, TN 37421
423-209-7125
- On-site Visits are free.
- Visits are 30 minutes.
- Visitation schedule subject to change.
- Inmates are allowed two visits per week on-site.
- A maximum of 2 guests are allowed per an on-site video session.
- All visits must be made at least 24 hours in advance.
- Attorneys have the same visitation times.
ON SITE VISITATION SCHEDULE
| DAY | TIME |
| SUNDAY | 10:00AM - 6:00PM |
| MONDAY | 10:00AM - 6:00PM |
| TUESDAY | 10:00AM - 6:00PM |
| WEDNESDAY | 10:00AM - 6:00PM |
| THURSDAY | 10:00AM - 6:00PM |
| FRIDAY | 10:00AM - 6:00PM |
| SATURDAY | 10:00AM - 6:00PM |
Hamilton County Jail & Detention Center REMOTE (at home) VIDEO VISITATION SCHEDULE
- All visits must be scheduled at least 24 hours in advance.
- Visits are $6.99 for 30 minutes.
- Visitation Schedule subject to change.
REMOTE VISITATION SCHEDULE
| DAY | TIME |
| SUNDAY | 8:00AM - 2:00PM 4:00PM - 10:00PM |
| MONDAY | 8:00AM - 2:00PM 4:00PM - 10:00PM |
| TUESDAY | 8:00AM - 2:00PM 4:00PM - 10:00PM |
| WEDNESDAY | 8:00AM - 2:00PM 4:00PM - 10:00PM |
| THURSDAY | 8:00AM - 2:00PM 4:00PM - 10:00PM |
| FRIDAY | 8:00AM - 2:00PM 4:00PM - 10:00PM |
| SATURDAY | 8:00AM - 2:00PM 4:00PM - 10:00PM |
GettingOut Video Visitation allows friends and family members to conduct live, face-to-face video visits with incarcerated loved ones using a personal computer, laptop webcam, or the mobile application. Telmate and GTL operate under ViaPath Technologies, and the visiting service is transitioning from GettingOut Visits to myViaPath Visits; users may encounter either brand name depending on whether their county jail has completed the platform update.
Important: Advance Background Clearance Required
Detention centers do not permit unapproved drop-in video visitation. All visitors must submit valid government photo identification and pass administrative screening before an appointment can be booked, a review that can take up to 48 hours depending on facility staffing. You should verify your visitor approval status with the facility in advance. If you do not register ahead of time, you will miss your loved one's scheduled visiting slots for the week.
Step-by-Step Instructions to Schedule a Video Visit
- Open the GettingOut / myViaPath Visits app or go to www.gettingout.com / my.viapath.com.
- Register your profile and upload clear photographs of your government ID and a verification photo.
- Wait for the facility to issue visitor approval (you will receive an email confirmation).
- Select Schedule Visit, pick your detention facility, and select the inmate.
- Choose an available 25- or 30-minute time slot from the calendar and pay the visitation fee using a credit or debit card.
- Sign into the app or website 10 minutes prior to the start time on a device with a functioning camera, microphone, and stable internet connection.
What the Inmate Needs to Do
The inmate receives a schedule alert on their housing unit video kiosk or personal tablet. At the appointed time, they log in with their PIN and sit in front of the terminal. Inmates must follow institutional dress and conduct rules; corrections staff actively monitor sessions and will terminate any call immediately if rules are broken.
Official Providers: GettingOut Visits | myViaPath Visits
Customer Service Telephone: 1-866-516-0115 (GettingOut) • 1-877-650-4249 (ViaPath)
Support Hours: Monday – Friday, 7:00 AM – 11:00 PM CST; Saturday – Sunday, 8:00 AM – 7:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by GettingOut / ViaPath
In addition to Remote Video Visits, GettingOut and ViaPath provide several other communication and financial options:
- Two-Way Text Messaging: Send electronic messages and photos straight to the inmate's screen.
• Learn more on our website: Two-Way Text Messaging Guide | • Visit official vendor page: GettingOut Messaging - Inmate Tablet Rentals & Content: Provide funds for educational modules, music streaming, and news.
• Learn more on our website: Tablet Rentals & Content Guide | • Visit official vendor page: GettingOut Tablets - AdvancePay Phone Calling: Keep a funded prepaid balance to receive calls directly on your phone.
• Learn more on our website: AdvancePay Phone Calling Guide | • Visit official vendor page: ViaPath ConnectNetwork Calling - Inmate Trust Deposits: Transfer money directly into their jail trust account for canteen goods.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: ViaPath Trust Deposits
Hamilton County Criminal Courts: Chattanooga Sessions, Criminal and Circuit Courts
A criminal case in Chattanooga usually starts in General Sessions Criminal Division. It then may go to Criminal Court or Circuit Court. The Courts Building is at 600 Market Street, Chattanooga, TN 37402. Booking after an arrest takes place at the Hamilton County Jail & Detention Center, 601 Justice Way, Chattanooga, TN 37421.
Use the Sheriff's inmate search to find someone. Our Recent Arrests list also covers warrants, charges and mugshots.
Next, call the Criminal Court Clerk at 423-209-7500 and ask where the first hearing is. Need help with release? Read our guide to bail and bond.
1. Where are the courts and who handles criminal cases?
Families dealing with an arrest in Hamilton County need more than a courthouse name: they need to understand who controls release and how the case moves forward. The county seat is Chattanooga, but the exact courtroom depends on whether the charge is a city ordinance violation, a misdemeanor, or a felony. This guide explains the first appearance, the difference between minor and serious charges, court locations, lawyers, sentencing, juvenile cases, and federal prosecutions.
Circuit Court Clerk — court filings and hearing information
Hamilton County Circuit Court Clerk — Listed office address: 625 Georgia Avenue, Chattanooga, TN 37402.
Circuit Court Clerk telephone: (423) 209-6700
Circuit clerks handle many criminal and civil filings. Chancery Courts usually address civil and equity matters, while General Sessions Courts handle many initial criminal hearings. Call the applicable clerk for the specific courtroom assignment.
Hamilton County: the county seat is Chattanooga. Tennessee General Sessions Court ordinarily handles initial criminal appearances, misdemeanor proceedings within its authority, and felony preliminary hearings. Felony jury trials are heard in the Circuit or Criminal Court serving Hamilton County. The Circuit Court Clerk is responsible for criminal filings and records in courts assigned to that clerk; some Tennessee counties have separate criminal clerks.
Courthouse and court clerk contacts
Chancery Court generally hears civil matters such as certain family, property, estate, and business disputes; a Chancery clerk is not a substitute for the criminal clerk. The exact court named on a summons controls where the hearing takes place.
↑ Back to the question list2. What happens after arrest, and where might someone be held?
After a custodial arrest in Hamilton County, the arresting agency arranges booking and detention. The person may be housed in a county facility or another authorized jail under an established custody arrangement.
Booking may include identification, fingerprints, a photograph, a property inventory, and a medical or mental-health screening. The defendant is then brought before the proper judicial officer for a probable-cause and release decision as required by law. A family member should write down the full legal name, booking number if known, charges, and scheduled hearing.
↑ Back to the question list3. How does bail work and how can a person be released?
A judge or authorized magistrate decides whether someone charged in Hamilton County can go home before trial and under what conditions. Release on recognizance means there is no up-front bond payment; other orders may require a cash deposit, surety, supervision, travel restrictions, or no contact with another person. Commercial bonding is permitted in Tennessee, but a bondsman cannot decide the court’s bond amount.
If the order allows payment, first establish whether the court or jail collects the money, the exact amount, and whether another hold prevents release. A paid bond does not erase the charges and missing court can lead to forfeiture and arrest.
↑ Back to the question list4. What happens in a misdemeanor case and what penalties apply?
Many less serious cases in Chattanooga begin in General Sessions Court. A prosecutor can discuss a plea, dismissal or diversion; not every offense qualifies. A defendant does not receive a full jury trial in General Sessions Court, and a final misdemeanor decision there requires appropriate consent or waiver under Tennessee law. The case may instead proceed in a court with jury-trial authority.
Maximum misdemeanor punishments
- Class A misdemeanor: up to 11 months and 29 days in jail, a fine up to $2,500, or both.
- Class B misdemeanor: up to 6 months and/or a fine up to $500.
- Class C misdemeanor: up to 30 days and/or a fine up to $50.
These are the usual class limits under Tenn. Code § 40-35-111, not promised outcomes. DUI, domestic assault and other offenses can add required fees, treatment, jail minimums, or enhanced penalties based on earlier convictions.
↑ Back to the question list5. How does a felony case move through court?
A felony complaint arising in Hamilton County may start before a General Sessions judge for the initial appearance and preliminary hearing. That hearing tests whether there is enough evidence to continue; it does not decide guilt. A grand jury may indict and the case then moves to the county’s Circuit or Criminal Court. Tennessee also provides other lawful charging routes and waivers in limited circumstances.
After formal charges, the defense can obtain discovery, seek hearings on contested evidence, negotiate a plea, or request trial. A serious felony trial typically uses a twelve-person jury. Felony cases can take substantially longer than minor citations, so hearing notices and attorney communications matter.
↑ Back to the question list6. What happens when someone is accused of a violent crime?
A homicide, robbery, rape, or aggravated-assault accusation in Hamilton County brings particularly serious release and sentencing questions. Judges examine the actual charge and lawful detention criteria; no family should assume that paying a bond automatically means release if there are warrants or other holds.
For example, Tennessee treats many intentional aggravated assaults involving serious bodily injury or a deadly weapon as Class C felonies, with a statutory class range of 3–15 years. Some forms are Class B or D, and the aggravated-assault statute separately caps the ordinary offense fine at $15,000. Murder and other offenses have special sentencing statutes beyond the ordinary felony chart. Defense counsel should review the exact subsection charged.
↑ Back to the question list7. What happens when a child under 18 is arrested?
For a child under 18 accused of wrongdoing in Hamilton County, the juvenile-court process is different from an adult prosecution. Police or an intake officer may refer the complaint for informal services or ask the juvenile court to hear it. Detention is a separate decision and does not necessarily mean the child has been found delinquent.
A juvenile judge can consider supervision, treatment, community services, restitution, and placement when legally authorized. In especially serious cases, Tennessee law permits transfer proceedings to adult criminal court after a hearing and required findings. Families should ask promptly about appointed counsel, the detention hearing and any restrictions on release of a minor's records.
↑ Back to the question list8. What fines, jail terms and prison sentences are possible?
The punishment depends on the precise statute, offense date, prior record, and any mandatory or alternative-sentence rules. For crimes governed by ordinary Tennessee classification ranges, the overall imprisonment and usual maximum fines are:
- Class A: 15–60 years; ordinary fine ceiling $50,000.
- Class B: 8–30 years; ordinary fine ceiling $25,000.
- Class C: 3–15 years; ordinary fine ceiling $10,000.
- Class D: 2–12 years; ordinary fine ceiling $5,000.
- Class E: 1–6 years; ordinary fine ceiling $3,000.
- Class A misdemeanor: up to 11 months and 29 days in jail, a fine up to $2,500, or both.
- Class B misdemeanor: up to 6 months and/or a fine up to $500.
- Class C misdemeanor: up to 30 days and/or a fine up to $50.
A court may impose probation, diversion, restitution, treatment or a suspended sentence when the law permits. Tennessee’s felony offender-range rules narrow the sentence within the broader class range; special laws and prior violent convictions can change release eligibility. County jail and state prison are not interchangeable labels for every sentence.
↑ Back to the question list9. How does someone get a public defender?
Someone facing a criminal case in Hamilton County who cannot afford a private defense attorney may ask the judge for appointed counsel. The court reviews an affidavit or other proof about income, assets and ability to pay. An appointment can be through a district public defender or a conflict lawyer when the public defender cannot handle the case.
At the first hearing, the defendant should clearly say they want a lawyer and cannot afford one. A family member can help gather pay information and court papers but cannot waive the defendant’s rights for them. Tennessee has elected district public defenders, and their service areas can cross county borders.
↑ Back to the question list10. Do city courts hear criminal or traffic cases?
Police in Chattanooga or another town in Hamilton County may issue a city citation rather than a county criminal warrant. Some Tennessee municipal courts handle ordinance violations and limited traffic matters; their powers depend on the local charter and state law. Serious criminal charges do not become city-court felonies merely because city police made the arrest.
Check the court name actually printed on the summons. If a charge carries criminal jail exposure, ask a lawyer whether the municipal court has authority over it and whether the case is before a General Sessions or state criminal court instead.
↑ Back to the question list11. What is a federal crime and which U.S. District Court handles it?
Hamilton County belongs to the United States District Court for the Eastern District of Tennessee — Southern Division. The division’s listed courthouse is in Chattanooga: 900 Georgia Avenue, Chattanooga, TN 37402. A federal criminal case might involve interstate fraud, offenses on federal property, federal drug trafficking, some firearms offenses, or violations of federal criminal statutes. A state offense does not automatically become federal because it is serious.
Federal defendants may appear before a U.S. magistrate judge for detention and preliminary proceedings; felony cases usually proceed through indictment or another permitted federal charging process, followed by arraignment and trial or plea. Federal prison sentences are administered by the Bureau of Prisons. People awaiting trial or transfer may be held in a contracted or local detention center rather than a prison operated by BOP. Families can search the official Federal Bureau of Prisons inmate locator for eligible federal inmate records.
This Hamilton County guide offers general criminal-court information, not advice for a particular defendant. Law and court operations may change; a lawyer can explain the charge and next steps in the actual case.
↑ Back to the question list
Information for this service is currently unavailable.
TurnKey Corrections (operated under Three Bridges Enterprises / Inmate Canteen) provides electronic trust banking and payment services for county jails and regional detention centers. Friends and family members can transfer funds directly into an incarcerated person's jail trust and commissary account online or through facility lobby kiosks, providing the balance needed to buy food snacks, hygiene essentials, and stationery supplies.
Important: Facility Deposit Rules and Window Intake Vary
Once a person is booked and moved to a housing unit, facilities do not always allow cash drop-offs or phone payments directly to the jail window. Some might and you should confirm this by calling the facility and asking. But if you do not register online and fund your loved one's trust account immediately, they may be forced to wait days or weeks for standard paper processing, leaving them without essential soap, clean undergarments, basic medical sundries or snacks.
Step-by-Step Instructions to Register and Deposit Funds
- Confirm the inmate's legal first and last name, date of birth, and assigned booking or inmate ID number.
- Navigate to www.inmatecanteen.com on your computer or smartphone.
- Click Sign Up to create a user account or log into your existing profile.
- Select Deposit Funds from the services menu.
- Choose your state and detention center from the directory.
- Confirm the inmate's profile matches the active jail housing ledger.
- Enter your deposit dollar amount, review convenience fees, and enter your credit or debit card billing details.
- Submit payment and save your digital confirmation receipt for your records.
What the Inmate Needs to Do
The inmate does not need an internet account to receive funds. Once the electronic transaction clears, the balance posts directly to their jail trust ledger according to facility accounting schedules. The inmate can review their updated balance at a dayroom pod kiosk or on their tablet and place orders on their regular commissary day.
Official Provider: Inmate Canteen (TurnKey Corrections)
Customer Service Telephone: 1-715-690-2965
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by TurnKey Corrections (TBE)
In addition to Trust Money Deposits, TurnKey Corrections provides several other communication, financial, and commissary services:
- Digital Inmate Messaging: Send electronic text messages and digital photos directly to housing pod kiosks and handheld devices.
• Learn more on our website: Digital Messaging Guide | • Visit official vendor page: TurnKey Messaging - Commissary & Care Packages: Order pre-approved snack boxes, food packages, and clothing directly to the jail.
• Learn more on our website: Commissary Orders Guide | • Visit official vendor page: TurnKey Commissary - Cash Bail & Bond Payments: Post appearance bonds online 24/7 using a card to avoid visiting the jail lobby in person.
• Learn more on our website: Cash Bail & Bond Guide | • Visit official vendor page: TurnKey Bail Services - Remote Video Visitation: Schedule and join live face-to-face video visits from your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: TurnKey Video Visits
Deposit Money for an Inmate in the Hamilton County Jail & Detention Center
The Easiest and Securest Way of Depositing Money for an Inmate
There are several methods for depositing money on an inmate's account:
1. To send money online to an inmate in the Hamilton County Jail & Detention Center use Tennessee Business Enterprises money deposits.
2. Unfortunately, if you prefer to use your credit or debit card and deposit money over the phone, you can't call them as they do not take phone calls.
3. Deposit cash or use a debit or credit card using a dedicated kiosk for this purpose. The machine is located in the lobby or visitation area of the Hamilton County Jail & Detention Center.
4. The Hamilton County Jail & Detention Center may also allow you to *mail an inmate a money order or cashier’s check from a trusted source such as the Post Office, a local bank, or Western Union. The money order should be be made out to either the inmate or the Hamilton County Sheriff's Office, with the inmate’s name and ID# on the memo line of the check. To confirm this option call the facility at 423-209-7125.
*When mailing a money order or cashier’s check, send it an envelope by itself. Never send it with a letter or photos for your inmate, unless the facility allows it. Never send personal checks or cash.
5. The Hamilton County Jail & Detention Center has a reception desk that may accept cash, money orders or cashier checks. Call 423-209-7125 to find out the specific hours for drop off times.
The Hamilton County Jail & Detention Center at 601 Justice Way in Chattanooga, the facility once called Silverdale, no longer accepts personal letters or packages at the building. Letters and packages that family members mail to that building are sent back. Personal letters go to a mail-scanning service instead, and the person reads an electronic copy. Jails made this change because people were mailing in paper soaked with drugs such as meth or heroin, which dries and looks like an ordinary page.
Personal letters (scanned):
Inmate's Full Name & Inmate 6-digit SPN#
Hamilton County Jail & Detention Center, TN
P.O. Box 247
Phoenix, MD 21131
Legal mail from an attorney:
Inmate's Full Name & Inmate 6-digit SPN#
Hamilton County Jail and Detention Center
601 Justice Way
Chattanooga, TN 37421
- Six-digit SPN: Under the jail's name, write the person's full name and their six-digit SPN number. You can find it on the Sheriff's inmate search.
- Who it's from: The Sheriff requires the inmate's name, your name and your return address on every personal letter.
- What they see: The person gets a scanned copy, not your paper, so keep any photo or card you want to hold on to.
- Write so it scans: Use blue or black ink, with no markers, crayons, glitter, perfume or drawings on the page or envelope.
- Attorneys: Lawyers may mail legal papers straight to the jail on Justice Way. The Sheriff also lets approved attorneys send legal mail electronically.
- Packages: None are accepted, and they are returned.
- Money: Do not slip cash into any letter for a Hamilton County inmate. Put money on the person's account in the jail lobby or online.
To reach the jail, call 423-209-7125, or keep in touch through electronic messages.
AdvancePay is the primary prepaid telecommunications service operated by Global Tel*Link (GTL) and ConnectNetwork, which have unified under the corporate identity of ViaPath Technologies (and the myViaPath platform). By funding an AdvancePay account, telephone charges are deducted per minute whenever an incarcerated loved one calls your specific telephone number, preventing calls from being rejected by cellular carriers.
Important: Cell Carriers Automatically Block Jail Collect Calls
Inmate telephone networks do not permit incoming calls, and wireless cell providers automatically block traditional collect billing by default. While select traditional landlines may support operator billing, cell phones and internet-based lines require an active AdvancePay balance, which you can verify with your carrier. If you do not register your number online and add funds immediately, your loved one will hear an automated operator announcement stating your line is blocked from receiving correctional calls.
Step-by-Step Instructions to Open and Fund AdvancePay
- Visit web.connectnetwork.com or the updated my.viapath.com portal, or launch the ConnectNetwork / ViaPath mobile application.
- Click Sign Up and register using your primary 10-digit cellphone number and email address.
- Select Add Facility, pick your state, and choose the detention center or state prison where the inmate is held.
- Search for the inmate using their full legal name or facility booking ID number and link them to your contact directory.
- Select AdvancePay Phone and choose your deposit amount ($25, $50, or custom).
- Enter your debit or credit card billing details, accept the administrative transaction fee, and complete the payment.
- Check your phone settings to confirm that automated or unknown correctional numbers are not routed straight to spam.
What the Inmate Needs to Do
The inmate approaches any housing pod telephone, enters their assigned PIN and voice biometric recognition phrase, and dials your 10-digit number. ViaPath's automated operator confirms your active prepaid balance and connects the call. All personal telephone calls are subject to recording and monitoring by facility investigators.
Official Providers: ConnectNetwork Portal | myViaPath Portal
Customer Service Telephone: 1-877-650-4249 (Automated & Live Support)
Support Hours: Automated Service 24/7; Live Operators Monday – Friday, 8:00 AM – 10:00 PM EST
Supported Languages: English and Spanish
Other Services Provided by ViaPath Technologies (ConnectNetwork)
In addition to AdvancePay Phone Calling, ViaPath / ConnectNetwork provides several other communication, financial, and visitation services:
- ConnectNetwork Trust Fund Deposits: Transfer money directly into an inmate's jail trust account for commissary store purchases.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: ConnectNetwork Trust Deposits - ViaPath PIN Debit Phone Calling: Give the inmate their own calling funds to contact any approved phone number independently.
• Learn more on our website: PIN Debit Phone Calling Guide | • Visit official vendor page: ViaPath PIN Debit Calling - ViaPath Messaging & Photo Sharing: Send digital messages, photos, and video attachments directly to their terminal.
• Learn more on our website: Digital Messaging Guide | • Visit official vendor page: ViaPath Messaging Services - GettingOut Video Visitation & Tablets: Schedule face-to-face remote video visits and manage handheld tablet communications.
• Learn more on our website: Remote Video Visitation Guide | • Visit official vendor page: GettingOut Video Visits
ViaPath PIN Debit (hosted on ConnectNetwork and myViaPath) provides incarcerated individuals with their own calling funds. Unlike AdvancePay (which only funds calls placed to your specific phone number), PIN Debit funds belong directly to the inmate, allowing them to call attorneys, bondsmen, employers, or extended family members across multiple approved telephone numbers.
Important: AdvancePay Only Funds a Single Phone Number
When someone is arrested, they often need to contact multiple people—including legal defense counsel, bail agents, employers, and relatives. If you only fund an AdvancePay account, your loved one will have no calling balance to dial anyone else, as rules and call authorizations vary by facility. Adding funds directly to ViaPath PIN Debit grants them the calling flexibility needed to handle critical legal and family arrangements without delay.
Step-by-Step Instructions to Fund a PIN Debit Account
- Sign into your account at web.connectnetwork.com or my.viapath.com.
- Click on PIN Debit under the communications menu.
- Select the state and facility, and link the inmate's booking identification number.
- Enter the deposit dollar amount and review the payment transaction fee.
- Enter your debit or credit card details and submit the payment.
- Notify your loved one that their personal PIN calling balance has been credited.
What the Inmate Needs to Do
The calling balance appears under the inmate's personal identification PIN. When they pick up any dayroom telephone or tablet, they select the 'PIN Debit' prompt from the automated menu to place calls to any approved number on their personal contact list.
Official Providers: ConnectNetwork Portal | myViaPath Portal
Customer Service Telephone: 1-877-650-4249
Support Hours: Automated Deposits 24/7/365; Live Agents Monday – Friday, 8:00 AM – 10:00 PM EST
Supported Languages: English and Spanish
Other Services Provided by ViaPath Technologies (ConnectNetwork)
In addition to PIN Debit Calling, ViaPath / ConnectNetwork provides several other communication, financial, and visitation services:
- AdvancePay Dedicated Phone Calling: Fund calls placed specifically to your personal phone number.
• Learn more on our website: AdvancePay Calling Guide | • Visit official vendor page: ConnectNetwork AdvancePay - ConnectNetwork Trust Fund Deposits: Deposit money for commissary food, hygiene supplies, and stationery.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: ConnectNetwork Trust Deposits - ViaPath Messaging & Photo Sharing: Send digital messages and photos directly to their kiosk or tablet.
• Learn more on our website: Digital Messaging Guide | • Visit official vendor page: ViaPath Messaging Services - GettingOut Video Visitation & Tablets: Schedule face-to-face remote video visits from home.
• Learn more on our website: Remote Video Visitation Guide | • Visit official vendor page: GettingOut Video Visits
GettingOut (a service of Global Tel*Link / Telmate) provides an instant two-way digital messaging and photo-sharing platform connecting families with incarcerated individuals via housing-unit kiosks and handheld tablets. The provider is actively rebranding as ViaPath Technologies (under the myViaPath platform); depending on the facility contract, local booking sheets and tablets may still refer to the service as GettingOut, GTL, or ViaPath, but both brand portals grant access to the same centralized messaging balance.
Important: Contact Authorization and Digital Mail Rules Vary
Inmate digital messaging rules are not uniform across all county detention centers. While some jails allow immediate two-way messaging upon registration, others require initial contact invitations or administrative ID verification, which you should verify directly with the facility. If you delay setting up an online profile and funding your Friends & Family messaging account, your loved one may face lengthy periods without direct family communication.
Step-by-Step Instructions to Register and Message an Inmate
- Visit www.gettingout.com or the newly branded my.viapath.com portal, or install the GettingOut / myViaPath mobile app.
- Create a user profile using your primary email address and 10-digit mobile phone number.
- Complete identity verification by uploading a clear photo of your government-issued driver's license or state ID and taking a verification selfie if requested.
- Search for the inmate by selecting the state, correctional facility, and their legal name or booking ID.
- Send an outside contact connection request to link your account to their tablet profile.
- Deposit funds into your 'Friends & Family Account' using a debit or credit card to cover message and photo-sharing costs.
- Compose your text message in the chat box, attach approved photos, and submit it for jail screening.
What the Inmate Needs to Do
The inmate powers on their assigned pod tablet or approaches a housing-unit kiosk and logs into the messaging application with their PIN. They accept your incoming contact invitation on the screen. Once approved by institutional monitors, incoming messages appear in their inbox, and the inmate types a reply directly on the screen.
Official Providers: GettingOut Website | myViaPath Portal
Customer Service Telephone: 1-866-516-0115 (GettingOut Support) • 1-877-650-4249 (ViaPath Support)
Support Hours: Monday – Friday, 7:00 AM – 11:00 PM CST; Saturday – Sunday, 8:00 AM – 7:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by GettingOut / ViaPath
In addition to Two-Way Text Messaging, GettingOut and ViaPath provide several other communications and visitation options:
- Remote Video Visits: Schedule and join live web-based video visits from your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: GettingOut Video Visits - Inmate Tablet Rentals & Media: Fund tablet entertainment, music streaming, games, and news modules.
• Learn more on our website: Tablet Rentals & Content Guide | • Visit official vendor page: GettingOut Tablets - AdvancePay Phone Calling: Prepay for telephone calls so your loved one can dial your mobile phone directly.
• Learn more on our website: AdvancePay Phone Calling Guide | • Visit official vendor page: ViaPath ConnectNetwork Calling - Inmate Trust Deposits: Transfer funds directly into their jail trust account for commissary store purchases.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: ViaPath Trust Deposits
GettingOut provides specialized, secure handheld tablets for county jail inmates, offering access to messaging apps, telephone calling, legal research tools, eBooks, vocational training, and premium entertainment rentals. As part of GTL and Telmate's transition to ViaPath Technologies, tablet firmware and management platforms are moving to the myViaPath system.
Important: Tablet Feature Availability Varies by Facility
Jails manage tablet distribution according to individual facility contracts. While basic educational and legal materials are often provided without cost, access to music streaming, games, podcasts, and premium movies requires an active funded account. You should confirm the tablet rules with the facility directly. Registering and funding their media balance right away ensures your loved one has productive resources and recreation during their stay.
Step-by-Step Instructions to Fund Inmate Tablet Services
- Confirm that GettingOut / ViaPath handheld tablets are active at your loved one's specific detention facility.
- Navigate to www.gettingout.com or my.viapath.com.
- Sign into your verified user profile and link the inmate's legal name and booking ID number.
- Select Make a Deposit and choose either your Friends & Family Account (for messaging) or the inmate's personal Inmate Account (for entertainment and song rentals).
- Choose your deposit amount, review convenience fees, and complete payment with a credit or debit card.
- Notify your loved one that their tablet account balance has been funded.
What the Inmate Needs to Do
The inmate unlocks their assigned tablet or signs one out from the pod charging station using their biometric verification or PIN. Once logged in, their available balance appears on the screen, allowing them to download songs, stream educational content, and communicate with approved family members.
Official Providers: GettingOut Website | myViaPath Portal
Customer Service Telephone: 1-866-516-0115 (GettingOut) • 1-877-650-4249 (ViaPath)
Support Hours: Monday – Friday, 7:00 AM – 11:00 PM CST; Saturday – Sunday, 8:00 AM – 7:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by GettingOut / ViaPath
In addition to Tablet Media & Rentals, GettingOut and ViaPath provide several other communication and account services:
- Two-Way Text Messaging: Send electronic letters and photos straight to the inmate's screen.
• Learn more on our website: Two-Way Text Messaging Guide | • Visit official vendor page: GettingOut Messaging - Remote Video Visits: Meet face-to-face over secure live video from home.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: GettingOut Video Visits - AdvancePay Phone Calling: Prepay for phone calling credits so your loved one can call your telephone directly.
• Learn more on our website: AdvancePay Phone Calling Guide | • Visit official vendor page: ViaPath ConnectNetwork Calling - Inmate Trust Deposits: Transfer cash directly into an inmate's jail ledger for commissary purchases.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: ViaPath Trust Deposits
- Jail (Main): 423-209-7125
- Sheriff: 423-209-7000
- Visitation: 423-209-7086
The Hamilton County Jail & Detention Center serves the following cities and towns of Hamilton County: Chattanooga, Collegedale, East Ridge, Lakesite, Lookout Mountain, Ooltewah, Red Bank, Signal Mountain and Soddy-Daisy.
