Monroe County Jail & Sheriff Emailing An Inmate

Monroe County Jail & Sheriff

Address:
319 Hickory St.
Madisonville, TN 37354

Phone:

423-442-3911

How to Email an Inmate in Monroe County Jail & Sheriff

Monroe County Jail & Sheriff uses the services of jailfunds.com (aka JailFunds) for you to deposit funds into your inmate’s account so that you and they can purchase secure email messaging services from this jail’s e-messaging service.

You can deposit money four different ways:

  • Deposit online at correctpay.com.
  • Deposit at the VendEngine kiosk in the Monroe County Jail & Sheriff lobby.
  • Deposit over the phone 24/7 at 855-836-3364
  • Deposit through their iOS or Android app.

Go directly here to start the process to send a message

Uploading photos to Inmate’s email
Make sure the file size is less than 5MB.
Also make sure your file is a .jpg, .jpeg or .gif.

correctpay.com Help, Contact and FAQ
24/7 Customer Service - 855-836-3364
Frequently Asked Questions

Can inmates send and receive texts and emails?

Almost all jails and prisons have adopted a messaging system which allows inmates to communicate with their friends and family using an electronic messaging system. It’s neither email nor text, it’s something in between.

The inmate and their contacts do not use their regular email accounts or phone numbers, but account numbers that are set up with the company providing the service.
All communication goes through them. Think of them as a middleman.

Once a contact of the inmate is approved, like the approval process a visitor goes through, an account is set up, using a credit or debit card to fund the account. 

To start, the inmate’s contact can send a message that has a limit of so many characters, usually about one page of text. 

The message is then reviewed by a computer that scans the message for certain keywords or phrases that are not allowed, almost like a censoring service. If the machine scanner finds problems with the message it sends the message to the Monroe County Jail & Sheriff staff to review, and if they find no issues, will then forward it to the inmate’s account so that they can read it.

If there are problems with the message, it is possible the message will not be sent. The sender will be notified of the decision and will not get a refund.

Once the inmate receives the message, should the account holder have funded the account allowing replies, the inmate can respond with a similar length message.

How much does it cost for an inmate to use a text or email service?

The cost to use the electronic messaging service, which is like texting or emailing, costs between $0.50 and $1.00 per page; a page being about 500 characters.

Can inmates send and receive photos through their messaging system?

Photos can be sent by the inmate’s contact that is not incarcerated, but not by the inmate due to security concerns. There is an extra cost, usually about $0.50 for each photo attached. 

The photos must go through a security screening where nudity, violence and other things are checked before the photo can be delivered. If the photo is rejected, the sender will be notified, but no refund will be given.

The inmate does not have the ability to print out the photos that make it past the screening, but the photos will stay in their account so that they can view them at their leisure. 

Can I send an inmate a link to a video to watch?

No.  Because this is a closed system, the inmate has no access to the internet, thus the inmate will have no access to any links that you send them.

Can I send the inmate a video?

Yes, just as you can send text and photos, you can send a video message, or if not a message, then a video of your children or yourself. Every company has a limit on the length of the video, usually no more than one minute, and at a cost of approximately $2.00 to $3.00 per video.

The video will first be screened for any nudity, excessive vulgarity, violence, etc. If it is rejected on any of the grounds the sender will not be given a refund.

As with the policy of photos, the inmate cannot reciprocate. They cannot send videos of themselves or anything in jail.

What device does an inmate use for texting and emailing?

The jails that contract with the electronic messaging service is given a certain number of kiosks within each unit for inmate use. Inmates can log on as they might with a public computer terminal. 

In addition to the public terminal kiosks, inmates are given (or can rent) access to individual tablets like a bulky, almost indestructible ipad. These allow an inmate to use them to access your messages, photos and videos in a more private manner. 

Should the inmate damage the tablet, they will be responsible for replacing it. The money will be deducted from their commissary account.

What is the inmate text and email system in Monroe County Jail & Sheriff?

The electronic messaging system used by Monroe County Jail & Sheriff, if there is one, can be found at the top of this page. If there is no information about the ability to text or email with an inmate, it is possible that the facility has recently changed companies or does not have this service available. Call 423-442-3911 to confirm.

What are the companies that provide inmate electronic messaging services?

This is a list of all the companies in the United States that work with jails and prisons, providing text and email messaging between inmates and their friends and families:

Access Corrections
CIDNET
City Tele Coin
Correct Pay
Corrlinks
Ctel
Edevo
Express Account
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
JailATM
J Pay
NCIC
Paytel
Pigeonly
Prodigy Sales
Reliance
Securus
Smart Communications
TBE
Visitel

How do I fund the inmate’s messaging system?

You fund the messaging service with credit and debit cards. All of them take Visa and MasterCard, most also take Discover, and just some take America Express.

How often can an inmate text and email?

There is no limit to the amount of texting and email that an inmate can have with their family and friends.

Can inmates’ text any time of the day or night?

If an inmate has their own tablet, then they can text any time of the day or night, however if the must use the wall mounted kiosk terminal in their unit, they are limited to using it only during the hours they are allowed off their bunks; usually 7:00AM to 10:00PM, excluding meals, head counts and shift changes.

Can inmates email other inmates in other jails or prisons?

No, inmates are not allowed to communicate with each other, nor with inmates in other institutions. There is always a way to get around it, for example if one of the inmates has access to a phone with an internet connection, but this would be the only way.

How to Have Remote Video Visits and Email Communication with an Inmate in Monroe County

To register and sign up for a remote visitation account with City Tele Coin to communicate with your Monroe County Jail & Sheriff inmate, follow the instructions below:

  • Register and create an account with City Tele Coin.
  • City Tele Coin has excellent quality video visits between your home device and a video terminal in the inmate's housing area.
  • You can also send and receive secure messages and use them to make and receive phone calls with your Monroe County inmate.
  • This is a fee based service.
  • For more information, you can call City Telecoin from 7:00 AM to 11:00 PM CST by dialing 318-746-1114, or email them: [email protected].
  • Visit Inmate 'at the jail' information.

For all the information you need to know, including instructions, policies, tips and solutions to possible issues regarding visiting with an inmate (both at the jail and remotely) in Monroe County, visit our full page guide

NOTE: All video visits are recorded and stored. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Also, be warned that some video visits providers are collecting voice prints for a database which law enforcement agencies are building.


 

How to Make and Receive Phone Calls from an Inmate in Monroe County

To register and sign up for a phone account with City Tele Coin to communicate with your Monroe County Jail & Sheriff inmate, follow the instructions below:

  • Register and create an account with City Tele Coin.
  • City Tele Coin Phone Services include Prepaid Accounts and Calling Cards for your inmate in Monroe County Jail & Sheriff to call you and others.
  • You can also send and receive secure messages with your inmate.
  • This is a fee based service, but regular calls are capped at $0.21 per minute and collect calls capped at $0.25 per minute.

For all the information you need to know, including instructions, policies, tips and solutions to possible issues regarding making phone calls with an inmate in Monroe County, visit our full page guide

NOTE: All phone conversations and messages are recorded and stored. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.


 

How to Send Money to an Inmate in Monroe County

To send commissary money to an inmate in Monroe County Jail & Sheriff follow these steps:

  • Register with correctpay by creating an account.
  • Select Tennessee, then select Monroe County Jail & Sheriff, and then the inmate you want to send money to.
  • Choose the amount of money you want to send, and input your payment method.
  • You can deposit money four ways:
  • Deposit online at correctpay.com.
  • Deposit at the VendEngine kiosk in the Monroe County Jail & Sheriff lobby.
  • Deposit over the phone 24/7 at 855-836-3364
  • Deposit through their iOS or Android app.

For all information on how to Send Money to an inmate's account, what the fees are, how long it takes to hit their account and more, check out our full money and commissary guide for Monroe County Jail & Sheriff.


 

How to Send Commissary Money to an Inmate in Monroe County

To send commissary money to an inmate's account in Monroe County Jail & Sheriff follow these steps:

You can deposit money four different ways:

  • Deposit online at correctpay.com.
  • Deposit at the VendEngine kiosk in the Monroe County Jail & Sheriff lobby.
  • Deposit over the phone 24/7 at 855-836-3364
  • Deposit through their iOS or Android app.

24/7 Customer Service - 855-836-3364
Frequently Asked Questions

For all information, tips and available items for send money and for shipping Commissary packages to an inmate in Monroe County Jail & Sheriff check out our Commissary Instructions Page for Monroe County.


 

How to Send a Secure Email or Text Message to an Inmate in Monroe County

To send a secure email message and digital photos to an inmate in Monroe County Jail & Sheriff follow these steps:

  • Register with correctpay by creating an account.
  • Select Tennessee, then select Monroe County Jail & Sheriff, and then the inmate you want to send your message to.
  • Choose the amount of money you want to spend, and input your payment method. The funds can also be used by the inmate to send a message back to you.
  • NOTE: All messages between you and your inmate will be permanently recorded and seen by the staff and could be used against your inmate in court... So be careful what you write.
  • Uploading photos to Inmate’s email
    Make sure the file size is less than 5MB.
    Also make sure your file is a .jpg, .jpeg or .gif.

For all information on how to Text/Email an Inmate in Monroe County Jail & Sheriff and send them photos, check out our Secure Messaging Guide for Monroe County. 
24/7 Customer Service - 855-836-3364