Monroe County Jail & Sheriff Inmate Phone & Email

Monroe County Jail & Sheriff uses City Tele Coin for Inmate Phone Calls

Inmate phone services for inmates at the Monroe County Jail are provided by City Tele Coin.

Send an Inmate a Deposit Online to purchase phone cards.

For more information, you can call City Telecoin from 7:00 AM to 11:00 PM CST by dialing 318-746-1114, or email them: [email protected]

City Tele Coin also provides the following service for inmates and their families:
Secure messaging of texts.
Video Visitation.

You can find answers to most of your questions on their FAQ page.
How much do phone calls cost? Here are their rates.

How Does An Inmate Make A Phone Call From Monroe County Jail & Sheriff?

Collect Calls

Almost every jail, including Monroe County Jail & Sheriff, will allow inmates to contact pre-approved friends and family members' phones by calling collect.

This is typically the most expensive way to contact people by phone and in many cases, it requires credit approval or a deposit to be made into a third-party phone company account through a contract with the jail.

Direct Calls

Many jails are now contracting with a third party service (for a fee) that is less expensive and allows your inmate to use their phone system to make direct calls to your land line or cell phone.

To find out about Monroe County Jail & Sheriff phone services, call 423-442-3911.

Some jails also allow sell phone cards directly to an inmate in the jail commissary store.

Can you send email to an inmate in Monroe County Jail & Sheriff?

Monroe County Jail & Sheriff contracts with City Telecoin for phone and remote video visitation, and is soon adding secure messaging, a form of delayed email.

City Telecoin also has a secure messaging service that allows you and your inmate to send and receive messages electronically (after being read by the jail).
Check to see if Monroe County Jail & Sheriff has begun allowing this servce as well.

Important Tips About Jail Phone Calls

If you were unable to find the information you were looking for on this page, call Monroe County Jail & Sheriff at 423-442-3911 and ask their policies on getting phone calls from your inmate.

Many jails and prisons are increasingly restricting the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.

Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.

If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.

Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.

All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!

Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.

Click here to view the jail website for additional information.