Monroe County Jail & Sheriff Inmate Phone & Email

Monroe County Jail & Sheriff

Address:
319 Hickory St.
Madisonville, TN 37354

Phone:

423-442-3911

Monroe County Jail & Sheriff uses City Tele Coin for Inmate Phone Calls

Inmate phone services for inmates at the Monroe County Jail are provided by City Tele Coin.

Send an Inmate a Deposit Online to purchase phone cards.

For more information, you can call City Telecoin from 7:00 AM to 11:00 PM CST by dialing 318-746-1114, or email them: [email protected].

City Tele Coin also provides the following service for inmates and their families:
Secure messaging of texts.
Video Visitation.

You can find answers to most of your questions on their FAQ page.
How much do phone calls cost? Here are their rates.

How Does An Inmate Make A Phone Call From Monroe County Jail & Sheriff?

Collect Calls

Almost every jail, including Monroe County Jail & Sheriff, will allow inmates to contact pre-approved friends and family members' phones by calling collect.

This is typically the most expensive way to contact people by phone and in many cases, it requires credit approval or a deposit to be made into a third-party phone company account through a contract with the jail.

Direct Calls

Many jails are now contracting with a third party service (for a fee) that is less expensive and allows your inmate to use their phone system to make direct calls to your land line or cell phone.

To find out about Monroe County Jail & Sheriff phone services, call 423-442-3911.

Some jails also allow sell phone cards directly to an inmate in the jail commissary store.

Can you send email to an inmate in Monroe County Jail & Sheriff?

Monroe County Jail & Sheriff contracts with City Telecoin for phone and remote video visitation, and is soon adding secure messaging, a form of delayed email.

City Telecoin also has a secure messaging service that allows you and your inmate to send and receive messages electronically (after being read by the jail).
Check to see if Monroe County Jail & Sheriff has begun allowing this servce as well.

Important Tips About Jail Phone Calls

If you were unable to find the information you were looking for on this page, call Monroe County Jail & Sheriff at 423-442-3911 and ask their policies on getting phone calls from your inmate.

Many jails and prisons are increasingly restricting the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.

Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.

If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.

Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.

All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!

Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.

Click here to view the jail website for additional information. 

How to Have Remote Video Visits with an Inmate in Monroe County

To register and sign up for a remote visitation account with City Tele Coin to communicate with your Monroe County Jail & Sheriff inmate, follow the instructions below:

  • Register and create an account with City Tele Coin.
  • City Tele Coin has excellent quality video visits between your home device and a video terminal in the inmate's housing area.
  • You can also send and receive secure messages and use them to make and receive phone calls with your Monroe County inmate.
  • This is a fee based service.
  • For more information, you can call City Telecoin from 7:00 AM to 11:00 PM CST by dialing 318-746-1114, or email them: [email protected].
  • Visit Inmate 'at the jail' information.

For all the information you need to know, including instructions, policies, tips and solutions to possible issues regarding visiting with an inmate (both at the jail and remotely) in Monroe County, visit our full page guide

NOTE: All video visits are recorded and stored. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Also, be warned that some video visits providers are collecting voice prints for a database which law enforcement agencies are building.


 

How to Make and Receive Phone Calls from an Inmate in Monroe County

To register and sign up for a phone account with City Tele Coin to communicate with your Monroe County Jail & Sheriff inmate, follow the instructions below:

  • Register and create an account with City Tele Coin.
  • City Tele Coin Phone Services include Prepaid Accounts and Calling Cards for your inmate in Monroe County Jail & Sheriff to call you and others.
  • You can also send and receive secure messages with your inmate.
  • This is a fee based service, but regular calls are capped at $0.21 per minute and collect calls capped at $0.25 per minute.

For all the information you need to know, including instructions, policies, tips and solutions to possible issues regarding making phone calls with an inmate in Monroe County, visit our full page guide

NOTE: All phone conversations and messages are recorded and stored. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.


 

How to Send Money to an Inmate in Monroe County

To send commissary money to an inmate in Monroe County Jail & Sheriff follow these steps:

  • Register with correctpay by creating an account.
  • Select Tennessee, then select Monroe County Jail & Sheriff, and then the inmate you want to send money to.
  • Choose the amount of money you want to send, and input your payment method.
  • You can deposit money four ways:
  • Deposit online at correctpay.com.
  • Deposit at the VendEngine kiosk in the Monroe County Jail & Sheriff lobby.
  • Deposit over the phone 24/7 at 855-836-3364
  • Deposit through their iOS or Android app.

For all information on how to Send Money to an inmate's account, what the fees are, how long it takes to hit their account and more, check out our full money and commissary guide for Monroe County Jail & Sheriff.


 

How to Send Commissary Money to an Inmate in Monroe County

To send commissary money to an inmate's account in Monroe County Jail & Sheriff follow these steps:

You can deposit money four different ways:

  • Deposit online at correctpay.com.
  • Deposit at the VendEngine kiosk in the Monroe County Jail & Sheriff lobby.
  • Deposit over the phone 24/7 at 855-836-3364
  • Deposit through their iOS or Android app.

correctpay.com Contact, Help and FAQ

24/7 Customer Service - 855-836-3364
Frequently Asked Questions

For all information, tips and available items for send money and for shipping Commissary packages to an inmate in Monroe County Jail & Sheriff check out our Commissary Instructions Page for Monroe County.


 

How to Send a Secure Email or Text Message to an Inmate in Monroe County

To send a secure email message and digital photos to an inmate in Monroe County Jail & Sheriff follow these steps:

  • Register with correctpay by creating an account.
  • Select Tennessee, then select Monroe County Jail & Sheriff, and then the inmate you want to send your message to.
  • Choose the amount of money you want to spend, and input your payment method. The funds can also be used by the inmate to send a message back to you.
  • NOTE: All messages between you and your inmate will be permanently recorded and seen by the staff and could be used against your inmate in court... So be careful what you write.
  • Uploading photos to Inmate’s email
    Make sure the file size is less than 5MB.
    Also make sure your file is a .jpg, .jpeg or .gif.

For all information on how to Text/Email an Inmate in Monroe County Jail & Sheriff and send them photos, check out our Secure Messaging Guide for Monroe County. 
24/7 Customer Service - 855-836-3364