Trousdale County Jail & Sheriff Inmate Phone & Email

Trousdale County Jail & Sheriff

Address:
315 East Main Street
Hartsville, TN 37074

Phone:

615-374-2114

Phone Calling with an Inmate at Trousdale County Jail & Sheriff

Trousdale County Jail & Sheriff uses Paytel Inmate Communications for both purchasing prepaid phone cards (and direct billing) so that friends and family members can receive calls from their inmate(s) in Trousdale County.
Register here, contact them online, or call 800-729-8355 if you want to speak to an agent.

How does an Inmate communicate with me by phone?

Trousdale County Jail & Sheriff inmates cannot receive phone calls. They can only make them, but first have to have you open up an account and prepay for these calls. In order to do this for them you need to open an account with Paytel Inmate Communications.
Register here, contact them online, or call 800-729-8355 if you want to speak to an agent.

Communicating by Messaging with an Inmate

inteleMESSAGE by Pay Tel is a service in which Trousdale County inmates can use tablets to send messages to any friend or family member that has set up an on-line prepaid or direct bill account with Pay Tel. 

How inteleMESSAGE Works

  1. The Trousdale County Jail & Sheriff inmate must contact you first in order to activate messaging for your account.
  2. Once an inmate has messaged you, you are then able to visit the Pay Tel website, log in, read and respond to his or her messages. 
  3. When you log in and follow the inteleMESSAGE™ link, you will be asked if you want to accept messages from your Trousdale County Jail & Sheriff inmate. If you accept, you will then be able to read any inmate message that has been sent to you.
  4. An on-line prepaid or direct bill account is required to use messaging. 
  5. You must visit the Pay Tel website, login to your account, and follow the inteleMESSAGE™ link in order to send or check for messages. You will not be notified of messages by any other method.
  6. All messages are subject to monitoring and review and should never be used for privileged attorney-inmate communications.
  7. If a message is rejected for any reason, the sender’s account will be automatically credited for the cost of the message.
  8. Free messages which are rejected will not be refunded or restored.

Cost to send messages

  1. The sender of the message is charged $.50 per message. Rates are subject to change.
  2. For friends and family outside of a facility, this amount is deducted from the prepaid account balance or charged to your direct bill account.
  3. For inmates, the amount is charged to the inmate and deducted from the inmate’s debit account.
  4. There is no charge to read a message that was sent to you.

Important Tips About Trousdale County Jail & Sheriff Phone Calls

Many jails and prisons restrict the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.

Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.

If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.

Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.

All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!

Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.

Sign up with IC Solutions to connect with your inmate at Trousdale County Jail & Sheriff by clicking the banner below.

How to Send a Secure Email Message to an Inmate in Trousdale County

To send a secure email message to an inmate in Trousdale County Jail & Sheriff follow these steps:

How inteleMESSAGE Works

  • The Trousdale County Jail & Sheriff inmate must contact you first in order to activate messaging for your account.
  • Once an inmate has messaged you, you are then able to visit the Pay Tel website, log in, read and respond to his or her messages. 
  • When you log in and follow the inteleMESSAGE™ link, you will be asked if you want to accept messages from your Trousdale County inmate. If you accept, you will then be able to read any inmate message that has been sent to you.

For all information on how to Text/Email an Inmate in Trousdale County Jail & Sheriff check out our Secure Messaging Guide for Trousdale County.


 

How Do Inmates in Trousdale County Jail & Sheriff Make Phone Calls?

To receive phone calls from inmates in Trousdale County, or to assist them in making phone calls to other people, follow these steps:

For all the information regarding phone calls with Trousdale County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.


 

How to Send a Carepack Commissary Package Directly to an Inmate in Trousdale County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Trousdale County Jail & Sheriff follow these steps:

  • Go to JailATM, choose Tennessee, then choose Trousdale County Jail & Sheriff
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate, and then you will be prompted to Register with them to open an account.
  • Select the products you want shipped to them at Trousdale County Jail & Sheriff, and then input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Trousdale County at any one time.
  • If you need to phone customer support, call 877-810-0914

For all information, tips and available items for shipping Commissary packages or sending money to an inmate in Trousdale County Jail & Sheriff check out our Commissary Instructions Page for Trousdale County.


 

How to Deposit Money Online for an Inmate in Trousdale County

To deposit money online for an inmate in Trousdale County Jail & Sheriff follow these steps:

  • Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in Trousdale County.
  • After registering and signing in, select 'Send Money Now'.
  • Choose Tennessee, then choose Trousdale County Jail & Sheriff
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate.
  • Input an amount to deposit to your inmate in Trousdale County Jail & Sheriff, and then input your payment method. 
  • NOTE: There may be a limit on how much money you can send your inmate in Trousdale County at any one time.
  • If you need to phone customer support, call 877-810-0914.

For all information, tips and procedures for sending money to an inmate in Trousdale County Jail & Sheriff, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Trousdale County.


 

How to visit an inmate in Trousdale County Tennessee using Video Visitation or visiting an inmate at the jail

To visit an inmate in Trousdale County follow these steps:

  • In addition to visiting inmates at the jail, Trousdale County Jail & Sheriff uses a video visitation service called iWebVisit.com.
  • In order to visit with your inmate online or at the Trousdale County Jail Video Kiosk, you must first register with iWebVisit.
  • Registering is free.
  • Next, select “Choose A Facility” and then select Trousdale County Jail & Sheriff. This will become your “Default” facility each time you log in.
  • Next, Click “Schedule a Visit” and enter your inmate's name and inmate number.
  • Select either “Visit Now” or “Schedule Visit Later” and choose an available date and time.
  • After your visit payment is processed, you may begin visiting your inmate in Trousdale County at your scheduled time. 

Who do you contact if you are having any problems arranging the remote video visit of an inmate in Trousdale County?
Call iWebVisit support at 775-434-8748. They are available 7 Days a week (5:00 a.m. to 10:00 p.m. PST / 8:00 a.m. to 1:00 a.m. EST)

For full instructions on all the benefits of using IC Solutions to visit a Trousdale County inmate, visiting an inmate at the jail itself, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page. 


 

How Do Inmates in Trousdale County Jail & Sheriff Make Phone Calls?

To receive phone calls from inmates in Trousdale County, or to assist them in making phone calls to other people, follow these steps:

  • Trousdale County Jail & Sheriff uses the services of IC Solutions.
  • Register with them online or call them at 888-506-8407
  • Agents are available 24 hours a day, and speak both English & Spanish.
  • Services for Trousdale County inmates and their families and friends include Collect Calling, PIN Debits, Purchasing Calling Cards, Voicemail & Prepaid calls.  In addition, IC Solutions provides secure messaging, sending photos, video phone calls and online deposits for inmates and their families in Trousdale County.
  • Although rates are subject to change, they generally run about $0.21 per minute for phone calls.

Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.

For all the information regarding phone calls with Trousdale County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.