Address:
200 North Comal Street
San Antonio, TX 78207
Phone:
210-335-6201
In order to visit with your inmate online, you must first register with IC Solutions.
There are three ways to visit remotely with your inmate:
1. Using your personal computer.
2. Using the IC Solutions iphone or Android app.
3. Using the IC Solutions visitation kiosk in the jail lobby.
How it Works
Register or Log in here.
Registering and Scheduling Video Visits Instructions
'Understanding IC Solutions Video Visits' Instructions
Remote Visitation using the IC Solutions app
Download your phone app:
iphone
Android
Instruction for using the IC Solutions app
Cost of a Remote Video Visit
Video Visitation Rules
Understanding the rules completely are the responsibility of both you and your inmate. Not knowing the rules will NOT be accepted as an excuse if you make a mistake and violate them. Disobeying them could result in being banned from have future visits.
• Any inmate or visitor whose behavior is disruptive during a visit may have his/her visiting privileges suspended/terminated.
• All visits are subject to monitoring and recording.
• All visits must be scheduled 6 hours prior to the appointment or up to 13 days in advance.
• You must check-in 15 minutes prior to the scheduled visit.
• Valid picture identification (e.g., driver's license, State I.D., or Military I.D. with picture) is required of all visitors, with the exception of children under the age of 17.
• Visitors under the age of 17 must be accompanied and supervised by an authorized adult visitor.
• Visitors who 'arrive' after the scheduled start time may not be allowed to visit.
• Clothing must cover all private/sensitive body areas.
• The visitation schedule may be canceled or altered on holidays or for safety/security reasons.
• Bexar County Jail Adult Detention Center can disconnect, deny, change, or cancel a visit at any time.
• Internet connectivity issues during offsite visits will NOT be refunded.
• Each visitation session will show a timer to display elapsed time.
• After your visit has ended your connection will be terminated automatically.
Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:
• It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Bexar County Jail Adult Detention Center money.
• It removes any opportunity for contraband (drugs) to enter the facility.
• It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
• While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
• Video visitation gives the inmates and their visitors the feeling of more privacy.
Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.
Video visitation can take place on a computer, a tablet or a phone.
Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.
If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.
You must also be on the inmate's approved list, even for a video visit.
There are several different companies that contract with all the jails and prisons that allow video visitation:
These are the companies in alphabetical order:
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.
Cashier checks and money orders only - NO PERSONAL CHECKS
Money orders and Cashier checks should be made payable to the “Inmate Trust Fund” and must include the inmate’s name and SID number at the bottom of the check.
Address:
Inmate Trust Fund
P.O. Box 831609
San Antonio, TX 78283
How to find a SID Number:
Inmate Search & Court Case Lookup
For more information about maximum money deposits and other ways to send your inmate money for his commissary, check out our Inmate Money & Commissary page.
How to find a SID Number:
Inmate Search & Court Case Lookup
Inmate Address:
Inmate's Full Name & SID Number
Bexar County Jail Adult Detention Center
200 North Comal Street
San Antonio, TX 78207
Postcards
The Bexar County Jail Adult Detention Center allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.
Envelopes
The Bexar County Jail Adult Detention Center allows mail to be sent in envelopes. All incoming mail will be opened, inspected, and scanned into the kiosk for the inmates viewing for up to 6 months. Mail that has been scanned will be held for two business days before being destroyed.
Money Orders & Casheir's Checks
If you would like to send a Bexar County Jail Adult Detention Center inmate money via mail, other than sending it online, by telephone or by depositing it in a CashPayToday Kiosk, send:
Cashier checks and money orders only - NO PERSONAL CHECKS
Money orders and Cashier checks should be made payable to the “Inmate Trust Fund” and must include the inmate’s name and SID number at the bottom of the check.
Address:
Inmate Trust Fund
P.O. Box 831609
San Antonio, TX 78283
Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.
Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.
Books
Books can be mailed directly to the jail from a reputable source such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address above, but they MUST be delivered by courier (USPS, UPS or Fedex) or the delivery won't be accepted.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Bexar County Jail Adult Detention Center standards will be disposed of.
Hard cover books and spiral bound books will not be accepted by the jail due to their potential to be used as a weapon.
Care packages
Care packages are pre-chosen items packaged together and sent to the inmate from a third-party vendor. They can include clothing, snacks and seasonal items.
Bexar County Jail Adult Detention Center uses Access Securepak.
For complete information about all other types of mail rules and guidelines, questions about photographs and anything else, check out our Inmate Mail page.
To send a commissary carepack (food, snacks and goods) directly to an inmate in Bexar County Jail Adult Detention Center follow these steps:
For all information, tips and available items for shipping Commissary packages to an inmate in Bexar County Jail Adult Detention Center check out our Commissary Instructions Page for Bexar County.
To send commissary money to an inmate in Bexar County Jail Adult Detention Center follow these steps:
For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Bexar County Jail Adult Detention Center.
To receive phone calls from inmates in Bexar County, or to assist them in making phone calls to other people, follow these steps:
Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.
For all the information regarding phone calls with Bexar County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.
To visit an inmate in Bexar County follow these steps:
For full instructions on all the benefits of using IC Solutions to visit a Bexar County inmate, visiting an inmate at the jail itself, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page.
To send a secure email message and digital photos to an inmate in Bexar County Jail Adult Detention Center follow these steps:
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For all information on how to Text/Email an Inmate in Bexar County Jail Adult Detention Center and send them photos, check out our Secure Messaging Guide for Bexar County.
24/7 Customer Service - 855-836-3364
