Denton County Jail - Pre-Trial Facility Inmate Mail

Denton County Jail - Pre-Trial Facility Inmate Mail Service & Policy

Denton County Jail - Pre-Trial Facility uses a secure messaging service call Smart Communications so that inmates can communicate electronically with friends and family members on the outside.

SmartMail allows inmates to communicate safely and quickly with family and friends outside of the jail, prison or detention center. Inmates send and receive electronic letters using a safe and secure computer kiosk or tablet stationed in their institution. THE COST IS JUST $0.50 CENTS; cheaper than a postage stamp and envelope.

  • The message can be sent with postage paid and will be free to open and read for the recipient.
  • Or, the message can be sent collect / "COD" for free and will be paid for by the recipient.
  • To send or receive a message you MUST open a SmartJailMail.com account.
  • Once you open an account, you may search for inmates, prisoners, or detainees to connect with.
  • When you locate the inmate that you want to connect with, you can send them a connection request.
  • They will then need to approve the request before you can send messages.
  • Sending messages with SmartMail is just like sending an e-mail, except it is contained within the SmartJailMail web site. Messages can be delivered instantly or may be held for review depending on the destination facility.
  • Electronic messages are delivered much more quickly than traditional paper mail to the correctional facility so you can stay connected.

More information on how to send and receive messages and photos with an inmate.

TextBehind Digital & Letter Writing Service


TextBehind enables you to communicate with your incarcerated loved ones located inside the United States from anywhere in the world using text letters, kids' drawings, and custom greeting cards. Unlimited inmate reply letters are processed for electronic delivery to your smartphone and email at no extra charge.
The cost to send an electronic letter is approximately $1.00.

Here’s how it works:
1.    All offender mail (paper and electronic) is addressed and delivered to TextBehind. Electronic mail is sent through the apps (iphone, Google Play). Paper mail is sent to the address below:
Inmate Name and Inmate Number
Denton County Jail - Pre-Trial Facility Texas
(note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131

2.    If it was sent via TextBehind's app (iphone, Google Play), TextBehind can process it within one business day.
3.    An additional step is involved in processing mail that is sent using the U.S. Postal Service. TextBehind will  use a scanner to make digital files of the contents of the mailing—including cards, photos or artwork.
4.    All digital files are then forwarded to the offender’s assigned prison.
5.    The jail or prison's mailroom staff print approved pages and then delivers them to the inmate.

IMPORTANT NOTES:

  • TextBehind does not deliver any mail to the inmate directly, nor do they guarantee delivery of your letters to the inmates by the courier, jail or prison staff. Once they process your mail and ship them out on your behalf, they are out of the loop entirely. However, at times they may offer to resend your letters under certain strict conditions as a courtesy. 
  • Inmates do not receive any invites when you add them, and neither do they need to accept the use of TextBehind service. Once you add the inmate, you can create letters for them. 
  • There is NO guarantee that Denton County Jail - Pre-Trial Facility will cooperate and process TextBehind 'mail', and then deliver it to your inmate. Only when jails enroll directly with TextBehind, is your inmate most likely to get your TextBhind communications.

Here’s what happens when TextBehind receives a letter from an inmate:

  • Upon receiving, TextBehind staff open their letters, scan, and upload high-quality images to your TextBehind account as a complimentary service. You are not required to have any money or credits balance in your TextBehind account to receive inmate letters.
  • Next, you will receive a text and email alert to notify you of any new incoming reply letters. At that time, you can log into the TextBehind website or mobile app and view letters in your CONTACTS >> Click on Conversation Icon. 

YOU NEED TO KNOW THIS...

  • Inmates do require a stamp to send out their letters to TextBehind using Postal Service.
  • The cash or credit balance from your TextBehind account will not be shared with inmates as a substitute for the stamps. 
  • All letters printed and shipped by TextBehind nationwide to virtually any jail or prison facility are delivered to the jails/prisons by couriers such as the USPS or FedEx as their standard process.
  • After the shipments, TextBehind has no control over the process.
  • The delivery of your letters depends on couriers and prison staff taking the necessary action, and on time.

IMPORTANT TextBehind LINKS:
Register / Log in with TextBehind
Contact TextBehind with Questions
Add an Inmate to your list of Contacts
TextBehind Volume Discount packages
** Address to Mail letters using TextBehind **
Inmate Name and Inmate Number
Denton County Jail - Pre-Trial Facility Texas (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131

RATES (subject to change):


TextBehind is a digital texting and letter writing service used by jail and prison inmates and inmate’s friends and families all across America. Due to the problem of letters and postcards containing, or soaked in contraband (drugs), TextBehind electronic and physical letters replaced the former policy of allowing mail to be sent directly from inmate’s friends and family members, and vice versa.

Type of Mail Allowed for Denton County Jail - Pre-Trial Facility

Postcards
The Denton County Jail - Pre-Trial Facility allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.
Envelopes
The Denton County Jail - Pre-Trial Facility may also allow regular postcards and envelopes to be mailed to inmates as well, however more and more jails are no longer allowing envelopes or paper letters due to concern about paper being dipped into liquefied drugs like methamphetamines and cocaine and then mailed into secure facilities.
To confirm that the Denton County Jail - Pre-Trial Facility still allows letters in envelopes call 940-349-1700 or view the Inmate Mail Instructions by going here.
Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.
Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.
Books
Most jails allow books to be mailed directly to the jail from a reputable source such as AmazonBarnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address above.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Denton County Jail - Pre-Trial Facility standards will be disposed of.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.
To confirm that the Denton County Jail - Pre-Trial Facility continues to allow books to be mailed by a third party publisher or bookseller, call 940-349-1700.
Care packages
Care packages are pre-chosen items packaged together and sent to the inmate from a third-party vendor. They can include clothing, snacks and seasonal items.
When a jail allows the inmate to receive Care Packages they must come directly from an approved company that specializes in serving the inmates of jails.
Call 940-349-1700 or click here or here to see if the Denton County Jail - Pre-Trial Facility participates in a Care Package program and if so, how to purchase one.

Emailing an Inmate in Denton County Jail - Pre-Trial Facility

Denton County Jail - Pre-Trial Facility uses a secure messaging service call Smart Communications so that inmates can communicate electronically with friends and family members on the outside.

SmartMail allows inmates to communicate safely and quickly with family and friends outside of the jail, prison or detention center. Inmates send and receive electronic letters using a safe and secure computer kiosk or tablet stationed in their institution. THE COST IS JUST $0.50 CENTS; cheaper than a postage stamp and envelope.

  • The message can be sent with postage paid and will be free to open and read for the recipient.
  • Or, the message can be sent collect / "COD" for free and will be paid for by the recipient.
  • To send or receive a message you MUST open a SmartJailMail.com account.
  • Once you open an account, you may search for inmates, prisoners, or detainees to connect with.
  • When you locate the inmate that you want to connect with, you can send them a connection request.
  • They will then need to approve the request before you can send messages.
  • Sending messages with SmartMail is just like sending an e-mail, except it is contained within the SmartJailMail web site. Messages can be delivered instantly or may be held for review depending on the destination facility.
  • Electronic messages are delivered much more quickly than traditional paper mail to the correctional facility so you can stay connected.

More information on how to send and receive messages and photos with an inmate.

How to address your Inmate's Postcard or Envelope

Inmate's First and Last Name
127 N. Woodrow Lane
Denton, TX 76205-6397

All mail sent to an inmate at the Denton County Jail - Pre-Trial Facility must include the senders name and mailing address in the top left corner of the envelope or postcard.
Failure to include your return address will most likely result in your mail NOT being delivered and discarded.
To confirm the mailing address and/or any new policies regarding inmate mail call 940-349-1700 or check the most recent updates on the jail's website by going here.

Mailed Items NOT Allowed

If your inmate is mailed anything other than a letter or postcard (or sometimes) greeting cards it won't get through.
However as stated above, because of the increased smuggling of drugs, more and more jails are only allowing pre-stamped or metered, solid color or white postcards to be received by inmates, or even using a third-party service that scans the letters and delivers paper or digital copies.
Examples of prohibited items include:

  • Stamps and stickers.
  • Musical greeting cards.
  • Altered mail such as perfumed or lipstick covered.
  • Paper with any type of stains such as grease.
  • News clippings.
  • Crayon, felt tip or hand painted drawings.

Call 940-349-1700 or click here for a complete list of prohibited items.

POLICIES REGARDING MAILING PHOTOS TO Denton County Jail - Pre-Trial Facility

Photos should not exceed 4 inches high x 6 inches wide.
Send no more than five photos at one time.
Polaroid Photos are prohibited.
Photos of weapons are prohibited.
Photos of drugs, the consuming of drugs or alcohol is prohibited.
Photos of lewd behavior or people exhibiting too much skin is prohibited.
Call 940-349-1700 or check the most recent policies regarding inmate photos on the jail's website by going here.

Important Mail Tips

Mail is always scanned and inspected for contraband, obscenity and other rule infractions.
Assume that everything you write will be read by jail staff and can and will be used against you or your inmate in court.  
Never write anything about the inmate's court case you wouldn't want read aloud in court.
Mail is considered by the jail to be a privilege. Any violations of the mail policies can result in the inmate's mail privileges being suspended.
The introduction of contraband by you into the jail through the mail could result in criminal charges being filed against both you and the inmate.
Click here to view contact information for the Denton County Jail - Pre-Trial Facility.

How to Schedule and Visit an Inmate in Denton County Jail - Pre-Trial Facility

To schedule and set up a visit, either at-the-jail or remotely from your home, follow these instructions:

  • Register and/or log in.
  • Select Denton County Jail - Pre-Trial Facility, then your inmate.
  • Review the days, available hours and the cost of remote and on-site visits in Denton County.
  • Schedule your visit.

To get more complete instructions, and understand visit lengths, times, locations, fees and all the other rules including children, dress codes and more, check out or Visit Inmate Page.
NOTE: All visits are recorded and whatever you say and do will be monitored. It is best to never discuss sensitive information regarding your inmate's pending case.


 

How Do Inmates in Denton County Jail - Pre-Trial Facility Make Phone Calls?

To receive phone calls from inmates in Denton County, or to assist them in making phone calls to other people, follow these steps:

  • Denton County Jail - Pre-Trial Facility uses the services of HOMEWAV.
  • Register with them online or call them at 844-394-6639
  • Agents are available from 8:00 AM - 5:00 PM CST, 7 days a week, 365 days a year, and speak both English & Spanish.
  • Services for Denton County inmates and their families and friends include Collect Calling, PIN Debits or Purchasing Calling Cards.

For all the information regarding phone calls with Denton County inmates; rules, policies, phone calling times, video, messaging, time limits and more, visit our Inmate Phone Page.


 

How to Send and Receive Secure Text and Email Messages with an Inmate in Denton County Jail - Pre-Trial Facility

To communicate by text or email with an Denton County inmate, follow these instructions:

  • To send or receive a message you MUST first open a SmartJailMail.com account.
  • Once you open an account, you may search for Denton County inmates or detainees to connect with.
  • When you locate the Denton County inmate that you want to connect with, you can send them a connection request.
  • Denton County Jail - Pre-Trial Facility will then need to approve the request before you can send messages.

For all the information you need to send and receive secure messages in the form of text or email with a Denton County Jail - Pre-Trial Facility inmate, including how it works, how much it costs, renting your inmate a tablet, how often you can communicate and more, check out our Text/Email an Inmate Page.
NOTE: Your messages will be monitored and stored. You may want to refrain from discussing your inmate's court case.


 

How to Purchase Commissary for an Inmate in Denton County Jail - Pre-Trial Facility

To purchase commissary for an inmate in Denton County follow these instructions:

  • Go to Tiger Services Online.
  • Choose Texas.
  • Select Denton County Jail - Pre-Trial Facility.
  • Click on 'Order Commissary'.
  • Select your inmate.
  • Enter your billing information.
  • Follow the rest of the instructions for Denton County Jail - Pre-Trial Facility to complete your transaction.

For more detailed information on Ordering Commissary, Depositing Money, Setting up Phone & Visitation Accounts; costs, fees, restrictions, rules and more with Tiger Commissary Services, check out our Commissary Page.


 

How to Visit or Email an Inmate in Denton County Texas or visiting an inmate at the jail

To visit or email an inmate in Denton County follow these steps:

  • In addition to visiting inmates at the jail, Denton County Jail - Pre-Trial Facility uses a video visitation service called HomeWav.
  • Register and Sign Up Here.
  • Complete all steps of the registration process to get full access to Denton County Jail - Pre-Trial Facility inmate communication services.
  • Add ‘Talk to me Funds’ to your account using your credit or debit card.
  • Then you just wait for your Denton County inmate to communicate.
    How do you add Funds to your account?
  • Once you are logged in, click “Add Talk to Me Funds".
  • Type in the amount of dollars you want to add to your account.
  • Click “Update”.
  • Choose a way to pay (Credit, debit, or prepaid card).

Who do you contact if you are having any problems arranging the remote video visit, phoning or emailing of an inmate in Denton County?
Call HomeWav support at 314-764-2872, or toll free 844-394-6639.
Monday – Friday 
9:00AM to 6:00PM EST
Saturday – Sunday 
8:00AM to 6:00PM EST

NOTE: All communications between you and your inmate at Denton County Jail - Pre-Trial Facility will be recorded and stored. Do not discuss your inmate's case or other sensitive information as it can be used against them (or you) in court.

For full instructions on all the benefits of using Homewav to visit a Denton County inmate, visiting an inmate at the jail itself, email and texting an inmate, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page. 


 

How to Send a Carepack Commissary Package Directly to an Inmate in Denton County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Denton County Jail - Pre-Trial Facility follow these steps:

  • Select Texas, then select Denton County Jail - Pre-Trial Facility, and then select the 'Send a Package Order' option.
  • Register and create an account with Access Securepak, for Denton County.
  • Choose the inmate and the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Denton County at any one time.

For all information, tips and available items for shipping Commissary packages to an inmate in Denton County Jail - Pre-Trial Facility check out our Commissary Instructions Page for Denton County.


 

How an Inmate Makes a Phone Call to You or Others from Denton County Jail - Pre-Trial Facility

To set up a phone account so that your inmate can call you from Denton County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Denton County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.


 

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