Converse County Detention Center
Converse County Detention Center
Physical Address
1201 Mesa DriveDouglas, WY 82633
Jail Phone Number
307-358-4700Converse County Inmate Search: Finding Someone in the Douglas Jail
The Converse County Detention Center sits inside the Courts and Justice Center at 1201 Mesa Drive, Suite C, Douglas, WY 82633. It opened in October 2018 and now has 112 beds plus five holding cells. The courts, the prosecutor and Douglas police all work in that same building, which makes things simpler for families. This page helps you find someone, reach them and handle money and visits.
The Sheriff's Office sends people to the free VINE custody search. You can look someone up without giving your own name. VINE only knows what the jail last reported, so a phone call is the surest check.
A dispatcher picks up 307-358-4700 at all hours and can connect you with jail staff. Ask if your person is there and the day they're due out. Read our bail page about release and money, and our court guide for each hearing.
Read inmate search answers
1. Is the person in the Converse County jail?
- Type their name into VINE. You can search without giving your own name, and there's a phone app too.
- See whether VINE lists them as in custody or recently released.
- If you're unsure, call 307-358-4700. A dispatcher answers that line at all hours and will send your call to the jail.
VINE is only as up to date as the jail's latest report to it, so a phone call is the surest check. Jails in Wyoming may tell callers whether someone's there, which facility holds them and the day they're due out (W.S. 7-19-106(m)).
↑ Back to the question list2. What does it mean if I get no match?
It could be one of these simple things:
- Booking isn't done. The jail may not have sent the new arrest to VINE yet.
- They've been released. VINE covers people recently let go, but only for a while.
- They're in another county's jail. Converse borders Natrona, Johnson, Campbell, Niobrara, Platte and Albany counties.
- The name was entered differently. Try their legal first name and any other last names.
To get a copy of a report, fill out the Sheriff's Record Request form. Copies cost 25 cents a page, and records are released only after approval. The Sheriff can't hand out reports from Douglas police, Glenrock police or the Highway Patrol, so ask those agencies directly.
↑ Back to the question list3. Could someone be in a nearby jail instead?
Yes. Mesa Drive is where Converse holds adults, but bordering counties run their own jails:
- Natrona County Detention Center, 1100 Bruce Ln., Casper, WY 82601, 307-235-9521.
- Campbell County Detention Center, 600 W. Boxelder Road, Gillette, WY 82718, 307-687-6138.
- Johnson County Detention Center, 639 Fort Street, Buffalo, WY 82834, 307-684-5584.
- Platte County Detention Center, 850 Maple Street, Wheatland, WY 82201, 307-322-2331.
- Albany County Detention Center, 420 Ivinson Avenue, Laramie, WY 82070, 307-755-3521.
- Niobrara County Detention Facility in Lusk.
Deputies on the transport team move prisoners between the jail, the courts and other facilities. If a judge from elsewhere in Wyoming sets bond by video, loved ones have 24 hours to post it before a move (W.R.Cr.P. 46.1(g)).
↑ Back to the question list4. Are Converse County booking photos public?
A jail may release an inmate's photo under Wyoming law, but it isn't required to (W.S. 7-19-106(m)). To request one, use the Sheriff's Record Request form or call 307-358-4700. Bring a valid photo ID if you go in person.
The state prison system has its own public information office for prisoner photos, 307-777-5889. Immigration records are a separate request, made through the ICE records request form.
↑ Back to the question list5. Can I be alerted about a release?
Register with VINE. Search for the person in VINE or the VINELink phone app, then choose a phone, email or text alert. It costs nothing and runs every hour of every day. A message goes out once their status shifts, for instance a transfer to prison or a release. You can also sign up by calling 866-994-8463, with service in English and Spanish.
Because alerts depend on the jail's updates, call 307-358-4700 if you need to know right this minute.
↑ Back to the question list6. How does bond work at the Douglas jail?
A person booked on new charges sees a judge within 72 hours, and that's when bond is set. To ask about the amount, call during business hours. Circuit Court handles new cases at 307-358-2196, and District Court handles felonies at 307-358-3165.
The jail takes credit and debit card bonds, either at the facility or by phone any time at 888-604-7888. Visa, MasterCard, American Express and Discover work. There's an 8.5% fee, and one payment can't go over $50,000. Have the person's full name and inmate ID number ready. Checks aren't taken at the booking window. Our bail guide covers bondsmen, refunds and more.
↑ Back to the question list7. Where do I see the official charges?
The court files list the charges a prosecutor filed. Both courts are in the Mesa Drive building and are open weekdays, 8 a.m. to 5 p.m.:
- Circuit Court, Suite E, for misdemeanors and new felony cases. Phone 307-358-2196.
- District Court clerk, Suite F, for felonies that are bound over. Phone 307-358-3165.
Clerks can tell you what's on file, but they can't give legal advice. Charges sometimes change between the arrest and the first hearing.
↑ Back to the question list8. Can the court appoint a defense lawyer?
Yes, when the person can't afford one. They should ask the judge at their first court appearance. If they're in jail and have no money they can reach, the law presumes they qualify (W.S. 7-6-106). For questions, contact the State Public Defender at 316 West 22nd Street, Cheyenne, WY 82002, 307-777-7519.
The County Attorney, in Suite D of the Mesa Drive building, prosecutes crimes across the county at 307-358-5020. For free civil help, try Legal Aid of Wyoming at 877-432-9955.
↑ Back to the question list9. When can I visit at the Converse County jail?
All visits are set up through the jail's communications company. Signing up on its website is required and free. You can book up to 14 days out, online or at the lobby terminal, but at least 24 hours ahead.
- At the jail: Wednesday and Thursday, 6 to 10 p.m.; Saturday and Sunday, 9 a.m. to 4 p.m. Each inmate gets two on-site visits a week. Check in at the booking window with a valid photo ID.
- Video from home: Monday to Friday, 4 to 10 p.m.; Saturday and Sunday, 9 a.m. to 10 p.m. These are unlimited during open hours and cost 30 cents a minute.
Visits last 20 minutes and start right on time. Check in no more than 5 minutes early, because a late arrival loses minutes. See our visits guide for more.
↑ Back to the question list10. Can I load money onto their jail account?
- Lobby kiosk at the Mesa Drive jail. Cash deposits carry a $4 fee, and card deposits carry a 10% fee.
- Online with a card, through the commissary company's website named on the Sheriff's jail rules page.
The booking window no longer takes checks or other payment types. If the inmate owes the jail money, half of every deposit goes to that debt until it's paid. Inmates can move commissary money to their phone account. When they're released, they get a debit card for what's left. Our money guide and commissary page have more.
↑ Back to the question list11. How do phones, tablets and messages work?
Inmates use phones in each housing area and get a handheld tablet after booking. Calls are prepaid through the jail's communications company. Call 800-943-2189 to open an account. There are no connection fees:
- 21 cents a minute in the U.S.
- A quarter a minute to Canada or Mexico
- 35 cents a minute anywhere else
Inmates can't receive calls, but you can leave a voicemail for an approved inmate. Three-way calls aren't allowed. Text messages cost 25 cents, and photo or video messages cost 35 cents. They arrive on the tablet right away. Read our phones guide and messaging guide for setup help.
↑ Back to the question list12. Where do letters for Douglas inmates go?
Since August 11, 2025, letters are scanned and shown on tablets. Send personal mail to a Texas address with these lines: the inmate's name, the inmate number, "Converse County Detention Center WYOMING" and finally PO Box 591, Longview, TX 75606.
- Stick to standard letter-size sheets (8.5 x 11 or smaller), with writing on the front only.
- Send no more than 5 pages and only 1 photo. Extra pages or photos get the whole letter sent back.
- Don't include blank paper, checks, coins, jewelry, plastic, food or mail for another inmate.
Lawyer and medical mail goes to the jail, 1201 Mesa Drive, Suite C, Douglas, WY 82633, and is opened with the inmate watching. Books, magazines and newspapers must come straight from the publisher to that same address, and a sergeant has to approve them. Our mail guide has more.
↑ Back to the question list13. What about their clothes, wallet and phone?
The jail records everything a person has when they're booked. Cash goes into their inmate account, and other items are stored until release. To ask about picking up something early, call 307-358-4700 and ask for the jail. Have your photo ID ready when you come. Items held as evidence go back only when the case allows it.
↑ Back to the question list14. Does the jail have a nurse?
Yes. The jail works with Memorial Hospital of Converse County. A nurse is there every day, and a doctor comes once a week. If your loved one needs daily medicine, is pregnant or has a serious health problem, call 307-358-4700 as soon as you can. Tell staff which prescriptions they take, the dose of each and how to reach the prescriber. The detention captain's direct line is 307-624-1033 if a concern isn't being handled.
↑ Back to the question list15. How do I find out about a Converse County warrant?
Deputies serve county warrants, and police in Douglas and Glenrock serve warrants in their towns. To ask whether one exists, call the Sheriff's Office at 307-358-4700. Dispatch will route your call. Wyoming has no public warrant database for the whole state, so a phone call is the normal way to check. If the warrant has a bond, the court that issued it can explain how to pay. Going in with a lawyer to turn yourself in is the safest choice. Some callers instead ask the clerk to reset the hearing. Call the Circuit Court clerk at 1201 Mesa Drive, Suite E, Douglas, WY 82633, 307-358-2196.
↑ Back to the question list16. When does their case go back to court?
The next date is on the person's release papers. You can also call:
- Circuit Court: 307-358-2196.
- District Court clerk: 307-358-3165.
- Douglas Municipal Court: City Council Chambers, 101 North 4th Street, Douglas, WY 82633, 307-358-3462. Court meets every other Tuesday at 9 a.m.
- Glenrock Municipal Court: Town Hall, 219 South 3rd Street, Glenrock, WY 82637, 307-436-9294. Its sessions fall on the month's third Wednesday, 6:30 p.m.
Learn what happens at each hearing in our court guide.
↑ Back to the question list17. Is it a federal case?
Federal charges are handled by federal agents and the U.S. Marshals, who know where each federal prisoner is housed. The Marshals' Casper office is at 111 South Wolcott, Room 138, Casper, WY 82601, 307-261-5411. Whether they're held before trial is up to a federal judge, after a detention hearing (18 U.S.C. 3142).
You can reach the federal court clerk in Casper at 307-232-2620. Once there's a sentence, search the BOP inmate locator by name or register number.
↑ Back to the question list18. Is ICE holding them?
- If ICE suspects a jail inmate can be deported, it may file a detainer, Form I-247A.
- That detainer lets the jail hold the person up to 48 hours after they would otherwise be released (8 CFR 287.7(d)).
- Next, ICE officers come to Douglas and take the person into federal custody.
- To find them, search the ICE Online Detainee Locator using the A-number or the person's name with their birth country.
Immigration matters here go through ICE's Cheyenne office, 7052 Commerce Circle, Suite 130, Cheyenne, WY 82007, 307-432-7440. A 2025 Wyoming law blocks sanctuary policies (W.S. 9-25-102).
↑ Back to the question list19. Where do people go after a felony prison sentence?
Prison time for a felony is spent in a Wyoming Department of Corrections facility. Men are usually processed first at the Wyoming Medium Correctional Institution. You can search the WDOC locator by name or prison number.
That search covers state prisons, probation and parole. County jail inmates won't appear in it. If it shows "In Custody," the person might be away at court, a hospital or a county jail. Profiles of each prison are collected under Wyoming prisons. The WDOC central office is at 1934 Wyott Drive, Suite 100, Cheyenne, WY 82002, 307-777-7208.
↑ Back to the question list20. What happens to a Converse County minor after an arrest?
Wyoming usually releases kids to a parent or a responsible adult. A judge's order is needed to hold a child, unless they're a danger or might run away (W.S. 14-6-206). Parents must be notified right away. A child who is held gets a court hearing within 48 hours, with weekends and holidays not counted (W.S. 14-6-209).
Youth cases go to District Court and are confidential. Moms, dads and guardians can learn a child's whereabouts from the Sheriff's Office at 307-358-4700.
↑ Back to the question list21. Who could have arrested them in Converse County?
Douglas, Glenrock, Rolling Hills and Lost Springs are the incorporated towns. Here are the arresting agencies:
- Sheriff's Office, 1201 Mesa Drive, Suite C, Douglas, WY 82633, 307-358-4700. Deputies patrol 4,265 square miles and keep a satellite office in Glenrock.
- Douglas Police Department, 1201 Mesa Drive, Suite A, Douglas, WY 82633, 307-358-3311.
- Glenrock Police Department, 219 South 3rd Street, Glenrock, WY 82637, 307-436-2777. It runs its own 24-hour dispatch.
- Wyoming Highway Patrol, which handles arrests on state highways.
Converse County Bail and Release
Adults arrested in Douglas, Glenrock, Rolling Hills, Lost Springs or the ranch land around them are taken to the Converse County Detention Center, 1201 Mesa Drive, Suite C, Douglas, WY 82633. The Sheriff's Office runs this 112-bed jail. Bail lets a person leave while the case goes on, and it may be money, a bail company's bond or a signed promise. Read on to see how bail is set here and how to pay it by card, day or night.
Check the official inmate search to learn whether your person is booked at the Douglas jail. Our Converse County Inmates in Custody page then helps with everything else about an arrest, like current charges, booking photos, open warrants and getting stored property back.
Call the jail's front number, 307-358-4700, which is picked up around the clock, to make sure the person is there. For the bond amount, ask the Circuit Court at 307-358-2196 during business hours. Phone card payments run through 888-604-7888 at any hour. Wyoming law also says a new inmate must learn, inside four hours, about writing the judge for release. Our court process page covers each hearing.
1. Who sets bail in Converse County?
People booked on new charges go before a judge within 72 hours of the arrest, and bond is set at that time. State law lists which judges may set bail (W.S. 7-10-104(a)). In Douglas, most bail is set by the Circuit Court of the 8th Judicial District in Suite E of 1201 Mesa Drive, Douglas, WY 82633.
After an arrest without a warrant, the person must be freed unless a judge finds probable cause inside 72 hours. Probable cause means there's solid ground to think a crime took place (W.R.Cr.P. 5(a)). A felony bond carries over when the case goes up to District Court, unless that judge changes it (W.S. 7-10-103).
The jail can't answer questions about charges or bond amounts. Call the courts during business hours instead: Circuit Court at 307-358-2196 or District Court at 307-358-3165.
↑ Back to the question list2. What forms of release are there?
A judge reads the person's written release request along with the charges (W.R.Cr.P. 46.1(a)(1)) and then chooses one of these:
- Personal promise. Free to go after signing, as long as every court date is kept.
- Promise plus rules. Release depends on following orders, such as a curfew or no alcohol.
- Cash bond. The full amount is paid to the court and held there.
- Commercial bond. A licensed bonding company stands behind the whole bail, and you pay that company a fee.
- Other security. Wyoming law also names "cash, appearance bond or other security," so a judge may allow some other kind of guarantee (W.S. 7-10-103).
Breaking any release rule can lead to a new arrest and a stricter bond.
↑ Back to the question list3. How much is bail likely to be?
For many misdemeanors, Circuit Court follows the statewide Uniform Bail and Forfeiture Schedule. Court costs and the required fees are already built into these prices:
- Group A offenses: $85
- Group B: $100
- Group C: $150. Examples are an open container in a moving car and having no driver's license.
- Group D: $250. Careless driving is in this group.
- Group E: $450. This covers driving under suspension or revocation.
- Fishing without a license when 14 or older: $250
- Not showing up on a required-appearance charge: $250
A charge missing from the schedule is "must appear," and only a judge can name the bail. That group includes DUI, theft, battery, drug possession and domestic battery. Felonies never use a schedule. The judge sets each one after weighing the charge, the person's history and how rooted they are in the community.
↑ Back to the question list4. How does posting bail work at the Converse County jail?
You can pay a bond by card right in the jail lobby at 1201 Mesa Drive, Suite C, Douglas, WY 82633, or by phone at any hour. The service has been in place since 2021. Here is how it works:
- Visa, MasterCard, American Express and Discover are taken.
- The phone line, 888-604-7888, runs 24 hours a day, 7 days a week.
- An 8.5% fee is added to every card payment, in person or by phone.
- One payment can be no more than $50,000.
- You need the inmate's full name and inmate ID number.
Checks and other payment types are no longer taken at the booking window. If you want to pay a bond some other way, such as cash, ask the jail first at 307-358-4700.
↑ Back to the question list5. Can I take care of bail at the courthouse?
The state courts share the jail's building. The Clerk of District Court is in Suite F, 1201 Mesa Drive, Douglas, WY 82633, 307-358-3165, open weekdays 8 a.m. to 5 p.m. That office takes Visa, Mastercard and Discover for payments. Ask the clerk if a bond can be paid at the counter.
City tickets in Douglas are paid at City Hall, 101 North 4th Street, Douglas, WY 82633, 307-358-3462. Bring cash, a check or a money order. Cards work only during office hours, 8 a.m. to 4 p.m. Payment for city fines is in person. Glenrock court fines can be paid online or in person to the police dispatcher, who is on duty all day and night, at 219 South 3rd Street, Glenrock, WY 82637, 307-436-2777.
↑ Back to the question list6. What payment works for a bond?
For a jail bond, a credit or debit card is the clear choice, either at the lobby or through 888-604-7888. Remember the 8.5% fee. On a $1,000 bond, that adds $85.
Some tickets can be settled on the state court payment site, but it can't be used to post bail. Don't send cash through the mail.
↑ Back to the question list7. Should I use a bail bond company?
A bonding company promises the court it will pay the full bail if the person misses court. You pay the company a fee for taking that risk. The Wyoming Supreme Court's rules decide whether a surety is good for the money (W.S. 7-10-102). Bonds backed by an insurer can only be written by someone who holds a Wyoming insurance license.
- Fees are not returned, even after a case is thrown out.
- You may have to put up collateral, like a title or deed.
- A co-signer can end up owing the full bail.
- Get a copy of everything you sign.
The state insurance department's Consumer Affairs line can confirm a license: 106 E 6th Ave, Cheyenne, WY 82002, 307-777-7402. Before you hire a company, check with the court that the judge will accept a bond company.
↑ Back to the question list8. What holds can block release from the Converse County jail?
Each case needs its own bail. Common holds include:
- A Douglas or Glenrock city charge on top of the state case.
- A warrant from somewhere else in Wyoming. If that county's judge sets bond on video, there is a 24-hour period to post it in Douglas before the person is moved (W.R.Cr.P. 46.1(g)).
- A probation or parole hold.
- A detainer from federal officers or immigration.
Ask the jail what holds are on file before you pay. A paid bond won't open the door if another case is still waiting.
↑ Back to the question list9. When can bail be denied?
Very rarely. The state constitution promises bail in all cases except capital crimes when the proof is evident or the presumption great, and it bars excessive bail (Wyo. Const. art. 1, sec. 14; W.S. 7-10-101(b)). Judges deal with danger or flight risk by raising the amount or adding rules.
The prosecutor in bail hearings comes from the Converse County Attorney's Office, 1201 Mesa Drive, Suite D, Douglas, WY 82633, 307-358-5020. It is open weekdays from 8 to 5.
↑ Back to the question list10. Can bail be reduced in Converse County?
Yes, sometimes. The handwritten release request from jail is the first chance. Steady work, a home address, relatives close by and a way to reach court all help.
A lawyer can also file a motion, a written request, asking the judge to lower the bond or ease the rules. District Court can take another look at felony bail once it has the case (W.S. 7-10-103). Its clerk is at 307-358-3165. For a city case, call the Douglas court clerk at 307-358-3462.
↑ Back to the question list11. How do I ask for a public defender?
The State Public Defender provides lawyers for people who can't pay. Call the main office, 316 West 22nd Street, Cheyenne, WY 82002, 307-777-7519, to find the lawyer who covers Converse County. A judge decides who is "needy" (W.S. 7-6-106):
- Under 125% of federal poverty guidelines: yes.
- From 125% to 218%: maybe, at the judge's choice.
- Above 218%: no, except in some hard felony cases.
Tell the judge at the first hearing that you need a lawyer. Free civil help may also be available from Legal Aid of Wyoming, 877-432-9955.
↑ Back to the question list12. Where are the Converse County courts?
- Circuit Court, 8th Judicial District: 1201 Mesa Drive, Suite E, Douglas, WY 82633, 307-358-2196. Misdemeanors, first appearances and bail. Open weekdays 8 to 5.
- District Court, 8th Judicial District: 1201 Mesa Drive, Suite F, Douglas, WY 82633, 307-358-3165. Felonies, youth cases and appeals.
- Douglas Municipal Court: City Council Chambers, downstairs at 101 North 4th Street, Douglas, WY 82633, 307-358-3462. Every other Tuesday at 9 a.m.
- Glenrock Municipal Court: Town Hall, 219 South 3rd Street, Glenrock, WY 82637, 307-436-9294. Meets at 6:30 p.m. on the third Wednesday of each month.
- U.S. District Court: Ewing T. Kerr Federal Building, 111 South Wolcott, Room 121, Casper, WY 82601, 307-232-2620.
13. How is bail money returned?
Cash bail comes back at the end of the case if the person made every hearing. Fines and costs can be taken out first. Keep the clerk up to date on where to mail the check.
Ask the court that holds the money when it will be sent: Circuit Court at 307-358-2196 or District Court at 307-358-3165. The 8.5% card fee is a charge for using a card and may not come back with the bond. Ask the court about it.
If the person skips court, the bail can be forfeited and sent to the county school fund (W.S. 7-10-105).
↑ Back to the question list14. What happens to inmate money and things?
Any cash a person carries when booked goes into their jail account. Friends and family can add more:
- At the lobby kiosk, 1201 Mesa Drive, Suite C, Douglas, WY 82633, with a $4.00 fee for cash or a 10% fee for a card.
- Online by card through the commissary deposit service.
If the person owes the jail money, part of each deposit pays that debt. The account buys snacks, hygiene items and extra clothes, and it can be moved to phone time. At release, the leftover balance is given back on a debit card. Our guide to sending money has more. For questions about personal property, call 307-358-4700.
↑ Back to the question list15. How is a federal arrest handled?
Federal charges go to the U.S. District Court for the District of Wyoming. From Douglas, the closest office is the Ewing T. Kerr Federal Building in Casper, 111 South Wolcott, Room 121, Casper, WY 82601, 307-232-2620.
A federal magistrate holds a detention hearing at the first appearance unless either side asks for a short delay. Any delay is short: no more than five days when requested by the defense, or three when the prosecutor requests it, and the person stays in custody meanwhile (18 U.S.C. 3142(f)). Pretrial officers in Room 300 of the Casper building, Casper, WY 82601, 307-232-2670, report to the judge. Once a sentence starts, find the person through the BOP inmate locator.
↑ Back to the question list16. What if immigration places a detainer?
Posting bail won't end an immigration hold. Here's the usual order of events:
- Immigration officers send the jail a Form I-247A detainer.
- The person can be kept up to 48 hours after they would otherwise be released (8 CFR 287.7(d)).
- Officers pick the person up and move them to an ICE facility.
- Track them on the ICE Online Detainee Locator. Enter the A-number and country of birth, or the full name exactly as recorded plus country of birth.
Converse County falls under ICE's Cheyenne check-in office, 7052 Commerce Circle, Suite 130, Cheyenne, WY 82007, 307-432-7440.
↑ Back to the question list17. What happens after a prison sentence?
Jail time on a misdemeanor is served in Douglas. Felony prison sentences are carried out by the Wyoming Department of Corrections, which reviews them and then assigns a prison.
Check the WDOC offender locator by name or inmate number after the transfer. Our Wyoming state prisons pages describe each one. Department headquarters: 1934 Wyott Drive, Suite 100, Cheyenne, WY 82002, 307-777-7208.
↑ Back to the question list18. What if a teenager is the one arrested?
Wyoming wants arrested kids sent home with a parent or a responsible adult. Officers may detain a child only to protect people or property or to keep the child from running off, and they must reach a parent quickly (W.S. 14-6-206). A detained child must see a judge in 48 hours or less, with weekend days and holidays skipped in that count, and is kept away from adult inmates (W.S. 14-6-207 and 14-6-209).
Youth cases are heard in District Court and stay confidential. For a teen held in this county, call the jail at 307-358-4700 to learn where they were taken, or ask the County Attorney's Office at 307-358-5020.
↑ Back to the question listThere are several ways to pay bond at Converse County Detention Center. it is important that you know ther person's full legal name and booking/inmate ID #
- AllPaid Payment accepts Visa, MasterCard, American Express and Discover for bond payments onsite, or by phone 24/7 at 888-604-7888.
- Cardholders can post bond for inmates via credit or debit cards at the jail. Each transaction cannot exceed $50,000.
Converse County Detention Center ON-SITE (at the jail) VIDEO VISITATION SCHEDULE
1201 Mesa Drive
Douglas, WY 82633
307-358-4700
Schedule Video Visits online with Securus
- On-site Visits are free.
- Visits are 20 minutes.
- Visitation schedule subject to change.
- Inmates are allowed two visits per week
- A maximum of 2 guests are allowed per an On-site video session.
- All visits must be made at least 24 hours in advance.
| DAY | TIME |
| SUNDAY | 9:00AM - 4:00PM |
| MONDAY | No Visits |
| TUESDAY | No Visits |
| WEDNESDAY | 6:00PM - 9:45PM |
| THURSDAY | 6:00PM - 9:45PM |
| FRIDAY | No Visits |
| SATURDAY | 9:00AM - 4:00PM |
Converse County Detention Center REMOTE (at home) VIDEO VISITATION SCHEDULE
- All visits must be scheduled at least 24 hours in advance.
- Unlimited remote visits.
- Visitation Schedule subject to change.
| DAY | TIME |
| SUNDAY | 9:00 AM - 9:45PM |
| MONDAY | 6:00PM - 9:45PM |
| TUESDAY | 6:00PM - 9:45PM |
| WEDNESDAY | 6:00PM - 9:45PM |
| THURSDAY | 6:00PM - 9:45PM |
| FRIDAY | 6:00PM - 9:45PM |
| SATURDAY | 9:00 AM - 9:45PM |
ICSolutions Video Visitation provides a secure online platform that enables families to conduct scheduled face-to-face video visits with incarcerated loved ones from home using an internet-connected smartphone, tablet, or personal computer equipped with a webcam.
Important: Advance Registration and Visitor Clearance Required
Detention centers do not permit unscheduled or unverified video sessions. Correctional facilities require prospective visitors to submit government-issued photo identification and receive administrative clearance before booking an appointment, an approval process that can take up to 48 hours depending on facility staffing. You should verify your visitor approval status with the facility prior to scheduling. If you do not register well in advance, you will miss your loved one's scheduled visiting window for the week.
Step-by-Step Instructions to Register and Schedule a Video Visit
- Visit www.icsolutions.com and sign into your account.
- Register your visitor profile and upload a clear photo of your government-issued ID (driver's license or passport) for facility background review.
- Wait for email notification confirming facility visitor approval.
- Select Schedule Visit, choose the detention facility, and select the inmate.
- Browse the available schedule calendar, select a time slot, and pay the visitation fee using a credit or debit card.
- Log into the website or app 10 minutes prior to the start time on a device with a functioning camera, microphone, and reliable high-speed internet connection.
What the Inmate Needs to Do
The inmate receives a visitation notification on their housing unit video kiosk or terminal. At the appointed time, they log in with their PIN and sit before the terminal. Inmates and visitors must strictly observe jail dress and conduct rules; sessions are monitored by staff and will terminate immediately upon any violation.
Official Provider: ICSolutions Official Website
Customer Service Telephone: 1-888-506-8407
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by ICSolutions
In addition to Remote Video Visitation, ICSolutions provides calling and voicemail services at participating correctional facilities:
- AdvancePay Prepaid Calling Accounts: Prepay for phone calling minutes so your loved one can call your telephone directly.
• Learn more on our website: AdvancePay Calling Guide | • Visit official vendor page: ICSolutions Prepaid Calling - Inmate Voicemail Services: Leave recorded voice messages that your loved one can listen to on dayroom phones.
• Learn more on our website: Inmate Voicemail Guide | • Visit official vendor page: ICSolutions Voicemail - Access Secure Deposits (Partner Trust Transfers): Deposit trust money into an inmate's account via Keefe Group partner networks.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: Access Corrections Trust Deposits
Converse County Criminal Court Guide
Here, the jail, the sheriff, the prosecutor and both state courts all sit in one building at 1201 Mesa Drive, Douglas, WY 82633, so the path from arrest to courtroom is short. Anyone held before trial stays at the Converse County Detention Center, 1201 Mesa Drive, Suite C, Douglas, WY 82633. Douglas and Glenrock each run a city court too. Below, you'll learn how charges are split between the courts and what each hearing is for.
The Sheriff's inmate search shows whether someone is booked at the Mesa Drive jail. Our Converse County Recent Arrests page adds the details families ask about most: today's bookings, warrants, charges, mugshots and how a public defender gets appointed.
Step one is the next court date. Reach the Circuit Court at 307-358-2196 for misdemeanors and felonies in their early stage, or the District Court at 307-358-3165 after a felony is bound over. Both offices are open weekdays, 8 a.m. to 5 p.m. For someone still sitting in jail, our bail page explains release.
1. How are Converse County cases sorted between courts?
The key is the longest sentence a charge can carry. Over a year in prison means a felony, and a year or less means a misdemeanor (W.S. 6-10-101). Each court has its own job:
- Circuit Court takes misdemeanors, bail, first appearances and the probable cause hearing in felonies.
- District Court takes felonies once they are bound over, or passed up, from Circuit Court. It is also the juvenile court and hears appeals from the lower courts.
- Municipal courts in Douglas and Glenrock take cases about breaking city or town laws.
The county belongs to Wyoming's 8th Judicial District, and two district judges hear cases here. Federal crimes are handled by the U.S. District Court, with offices in Casper and Cheyenne.
↑ Back to the question list2. Where do Converse County courts meet?
- Circuit Court of the 8th Judicial District: 1201 Mesa Drive, Suite E, Douglas, WY 82633, 307-358-2196. Mail goes to PO Box 45. Hours run 8 a.m. to 5 p.m. on weekdays. This court used to be called County Court.
- District Court of the 8th Judicial District: 1201 Mesa Drive, Suite F, Douglas, WY 82633, 307-358-3165. Same hours. The jury message line is 307-358-0647.
The old county courthouse at 107 North 5th Street holds county offices, not the criminal courts. Court staff can help with forms but can't give legal advice. The District Court clerk takes Visa, Mastercard and Discover.
↑ Back to the question list3. What do the Douglas and Glenrock city courts handle?
Douglas Municipal Court meets every other Tuesday at 9 a.m. in the City Council Chambers, downstairs at 101 North 4th Street, Douglas, WY 82633. The clerk answers at 307-358-3462, weekdays 8 a.m. to 4 p.m. Mail goes to ATTN: Municipal Court, P.O. Box 1030. Fines are paid in person with cash, check or money order, and cards are taken during office hours.
Glenrock Municipal Court meets the third Wednesday of each month at 6:30 p.m. in the Town Council Chambers, 219 South 3rd Street, Glenrock, WY 82637. Its clerk is at 307-436-9294, extension 221. Pay fines online or hand them to the police dispatcher, who works 24 hours.
Rolling Hills and Lost Springs send their cases to Circuit Court.
↑ Back to the question list4. What does the judge do at the first hearing?
A person booked on a new charge sees a judge within 72 hours. At this hearing the judge:
- Reads out each charge and the most punishment it can bring.
- Explains the right to remain silent and the right to a lawyer, with a free one for those who qualify.
- Sets bail and any rules for release (W.R.Cr.P. 5).
A misdemeanor plea can be made at once or later. In a felony, no plea is taken yet. The judge sets a preliminary hearing instead.
↑ Back to the question list5. What can happen in a misdemeanor case?
From start to finish, a misdemeanor stays in Circuit Court. It can be settled with a plea agreement, dismissed or taken to trial, and the defendant may ask that a jury decide. The four allowed pleas are not guilty, not guilty by reason of mental illness, guilty, and no contest if the judge permits (W.R.Cr.P. 11).
The largest penalties allowed:
- Standard misdemeanor: half a year in jail, $750, or both (W.S. 6-10-103).
- Battery: the same six months and $750. Simple assault without injury has a fine limit of $750 (W.S. 6-2-501).
- Domestic battery: six months and $750 on a first offense, and up to one year and $1,000 for a second within five years (W.S. 6-2-511).
- Theft under $1,000: one year, $1,500, or both since the change on July 1, 2026 (W.S. 6-3-402).
On top of fines, expect a $40 court automation fee and a $10 fee for civil legal services.
↑ Back to the question list6. What path does a felony take?
- Initial appearance before the Circuit Court judge.
- Preliminary hearing, also in Circuit Court, to test whether there is probable cause. It happens within 10 days for a jailed person and 20 days for one who is out. The defendant can give it up (W.R.Cr.P. 5(c) and 5.1).
- Bind-over, which sends the case down the hall to District Court.
- Arraignment, where the defendant pleads in District Court.
- Trial, set no more than 180 days after arraignment unless the judge approves extra time (W.R.Cr.P. 48(b)).
- Sentencing, held with the defendant in the room rather than on video.
Burglary is punishable by 10 years and a $10,000 fine at most (W.S. 6-3-301). Stealing property worth $1,000 or more, or stealing a gun, a horse or livestock, also tops out at 10 years. Under the law in effect since July 1, 2026, the third theft is a felony even if the item was cheap (W.S. 6-3-402).
↑ Back to the question list7. How serious are violent felony charges?
These bring the toughest sentences. Aggravated assault with a deadly weapon can mean as long as 10 years, and some forms of it carry 5 to 25 years (W.S. 6-2-502). Aggravated burglary, where the burglar is armed or someone is hurt, means 5 to 25 years plus up to $50,000 (W.S. 6-3-301(c)). After two earlier convictions in ten years, domestic battery becomes a felony punishable by as much as 10 years.
Even here, bail usually stays on the table. The constitution allows holding without bail only in capital cases where guilt is clear (Wyo. Const. art. 1, sec. 14). A 14-year-old can be charged in adult court for a violent felony. Get a lawyer involved from day one.
↑ Back to the question list8. Which lawyers work on each side of the case?
The County Attorney's Office prosecutes state felonies and misdemeanors that happen anywhere in the county. It is at 1201 Mesa Drive, Suite D, Douglas, WY 82633, 307-358-5020, weekdays 8 a.m. to 5 p.m. Staff there can't give legal advice to defendants.
Defendants without money for a lawyer can request one through the State Public Defender. Its head office is at 316 West 22nd Street, Cheyenne, WY 82002, 307-777-7519, and can connect you with the lawyer assigned to this area. The judge rules on who qualifies. Income below 125% of the federal poverty level qualifies automatically (W.S. 7-6-106). For other legal questions, Legal Aid of Wyoming is at 307-432-0807 and University of Wyoming Legal Services is at 307-766-2104.
↑ Back to the question list9. How do I check on a court date?
Call the clerk's office and give the defendant's complete name and date of birth:
- Misdemeanors and felonies still in their early stage: Circuit Court, 307-358-2196.
- Felonies that have been bound over: District Court, 307-358-3165.
- Douglas city court: 307-358-3462.
- Glenrock town court: 307-436-9294, extension 221.
The paperwork given at release also lists the next date. If a case is appealed to the state's highest court, look it up in the Wyoming Supreme Court case search.
↑ Back to the question list10. How can I learn if there's a warrant in Converse County?
The Sheriff's Office serves arrest warrants throughout the county. To ask whether one exists, call 307-358-4700. Dispatch answers that line day and night and will pass your call to the right person. You can also phone the court clerk for the case to check, since Wyoming offers no statewide warrant search by name. Clearing a warrant usually means turning yourself in at the jail, 1201 Mesa Drive, Suite C, Douglas, WY 82633, with a lawyer's help, or asking the court to reset the date. You can reach the Circuit Court clerk at 1201 Mesa Drive, Suite E, Douglas, WY 82633, 307-358-2196.
↑ Back to the question list11. Where are federal charges from Converse County heard?
The U.S. District Court for the District of Wyoming hears them. The Casper clerk's office is the closest: Ewing T. Kerr Federal Building, 111 South Wolcott, Room 121, Casper, WY 82601, 307-232-2620. It is open weekdays, closing for lunch from noon to 1 p.m.
A detention hearing early in the case decides release (18 U.S.C. 3142). Pretrial officers in Room 300 of that building, Casper, WY 82601, 307-232-2670, give the judge background on the defendant. Before trial, the U.S. Marshals keep custody from Room 138, 111 South Wolcott, Casper, WY 82601, 307-261-5411. Sentenced federal prisoners appear in the Bureau of Prisons inmate locator.
↑ Back to the question list12. What changes if ICE puts a hold on someone?
An immigration hold runs separately from the criminal case:
- ICE files Form I-247A with the jail, asking it to keep the person.
- The jail can hold the person up to 48 hours after they would otherwise be released (8 CFR 287.7(d)). Posted bail or a dropped charge doesn't stop this.
- Officers then move the person to an immigration center.
- Family can search the ICE detainee locator with an A-number or with a name and country of birth.
The check-in office in Cheyenne serves this county: 7052 Commerce Circle, Suite 130, Cheyenne, WY 82007, 307-432-7440. A defendant who isn't a citizen should learn the immigration effects of any plea from a lawyer first.
↑ Back to the question list13. Where is a Converse County prison term served?
Short misdemeanor sentences are done at the jail in Douglas. People sent to prison for a felony go to the Wyoming Department of Corrections, which studies each new prisoner before picking a facility.
The WDOC locator finds state prisoners by last name or offender number. Our Wyoming state prisons section has a page for each one. Department of Corrections main office: 1934 Wyott Drive, Suite 100, Cheyenne, WY 82002, 307-777-7208.
↑ Back to the question list14. How does juvenile court work here?
Charges against someone under 18 are heard in District Court, and the files are sealed from the public. The clerk is in Suite F, 1201 Mesa Drive, Douglas, WY 82633, 307-358-3165.
Age matters under W.S. 14-6-203. If a child under 13 is accused of a felony, the case has to stay in juvenile court. Adult charges are possible for a 17-year-old on any felony, and for a youth of 14 or more on a violent felony. Transfers in either direction are up to a judge, who weighs how serious it is, how mature the youth is and their record (W.S. 14-6-237).
The County Attorney's Office handles these cases. Call 307-358-5020 with questions about the process.
↑ Back to the question list15. Where can Converse County crime victims turn?
The Victim and Witness Bill of Rights (W.S. 1-40-201 to 1-40-210) lets victims:
- Learn when the accused is set free before trial or sentencing.
- Be present at hearings the accused attends, unless a judge rules they must stay out for good cause.
- Describe their losses and injuries to the court before the sentence.
Where to get help nearby:
- County Attorney's Victim/Witness Program: 1201 Mesa Drive, Suite D, Douglas, WY 82633, 307-358-5020.
- Converse HOPE Center, for domestic violence and sexual assault: 126 N. 5th St., Douglas, WY 82633, 307-358-6148, 24-hour crisis line 307-358-4800. Its Glenrock office is at 506 W. Birch, Ste. 10, Glenrock, WY 82637, 307-436-5410.
- Memorial Hospital of Converse County sexual assault nurse program: 111 South 5th Street, Douglas, WY 82633, 307-358-2122, extension 1665.
For automatic custody alerts, register with VINE or call 866-994-8463.
↑ Back to the question list
Inmate Canteen (operated by TurnKey Corrections) allows friends and family members to purchase pre-approved commissary packages, including brand-name snacks, confectionery goods, personal hygiene products, stationery, and apparel kits sent directly to an incarcerated loved one. Every package is packed to adhere strictly to facility security regulations, ensuring items pass institutional intake without being rejected at the loading dock.
Important: Package Deadlines and Delivery Windows Vary
Detention centers do not manage care package deliveries under identical schedules. While some facilities allow weekly orders, others restrict deliveries to bi-weekly or monthly distribution windows, and spending limits vary from jail to jail. You should verify the facility's active cutoff schedule and order allowances by calling them directly. If an order is submitted after the weekly processing deadline, delivery will be held until the following cycle, leaving your loved one waiting an extra cycle for fresh snacks, thermal wear, or personal care supplies.
Step-by-Step Instructions to Place a Commissary Package Order
- Confirm the inmate's legal first and last name, date of birth, and assigned booking or inmate ID number.
- Navigate to www.inmatecanteen.com and sign in or create a user profile.
- Select Commissary / Store and choose your state and detention center.
- Search for the inmate to unlock the facility's approved product catalog.
- Select allowable snack foods, candies, personal care goods, and clothing items up to the facility's allowed spending limit.
- Proceed to checkout, enter your debit or credit card billing details, and submit payment.
- Save your digital receipt and confirmation tracking number for your records.
What the Inmate Needs to Do
The inmate does not need an internet account to receive care packages. TurnKey Corrections prepares the order in secure, tamper-evident packaging and delivers it directly to the jail commissary department. Facility staff inspect the shipment and deliver the items during regular housing unit commissary rounds, where the inmate signs for receipt.
Official Provider: Inmate Canteen Official Website
Customer Service Telephone: 1-715-690-2965
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by Inmate Canteen (TurnKey Corrections)
In addition to Commissary Care Packages, Inmate Canteen provides several other communication, financial, and visitation services:
- Tablets & Chirp Units: Learn how secure handheld devices allow inmates to communicate, read, and message.
• Learn more on our website: Tablet Programs Guide | • Visit official vendor page: Inmate Canteen Devices - Remote Video Visitation: Schedule and join live face-to-face video visits from your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: Inmate Canteen Video Visits - Digital Messaging: Send electronic messages and photos directly to housing pod kiosks and handheld devices.
• Learn more on our website: Digital Messaging Guide | • Visit official vendor page: Inmate Canteen Messaging - Trust & Phone Deposits: Deposit money directly into an inmate's jail trust account or phone calling balance.
• Learn more on our website: Trust & Phone Deposits Guide | • Visit official vendor page: Inmate Canteen Deposits
Buy Commissary for an Inmate in the Converse County Detention Center
Converse County Detention Center Inmate Commissary - Sending Money or Purchasing Commissary for an Inmate
Converse County Detention Center allows inmates to purchase commissary. This can be snacks, hygiene products, stamps, stationary, clothing and even electronics.
You can buy commissary for an inmate using an online service called Inmate Canteen.
Inmate Canteen Customer Service can be reached at 715-690-2965, or by email at support@inmatecanteen.com.
There is a monthly limit of $200-300 on how much inmates can spend on commissary items.
This amount is subject to change so call the facility at 307-358-4700 in order to confirm the amount that cannot be exceeded.
Inmates have access to both an in-house commissary store, and commissary packages that can be purchased and shipped to the inmate by friends and family.
Scroll down for information on the Converse County Detention Center's service they use for you being able to purchase commissary items online and have them shipped directly to the inmate.
You can also go to our Inmate Money page for information on how to send money to an inmate.
Inmate Canteen Trust & Phone Deposits allow friends and family members to transfer money directly into an incarcerated person's jail trust account or telephone calling balance using a credit or debit card. Deposited funds give your loved one the financial balance needed to buy personal care goods, over-the-counter medication, snacks, and phone talk time from the facility canteen.
Important: Facility Banking Policies Vary Across Jails
Once a person is booked and moved to a cell, facilities do not always allow cash drop-offs or phone payments directly to the jail window. Some might and you should confirm this by calling the facility and asking. But if you do not register online and fund your loved one's trust account immediately, they may be forced to wait days or weeks for standard paper processing, leaving them without essential soap, clean undergarments, basic medical sundries or snacks.
Step-by-Step Instructions to Register and Deposit Funds
- Confirm the inmate's legal first and last name, date of birth, and assigned booking or inmate ID number.
- Navigate to www.inmatecanteen.com on your computer or mobile device.
- Click on Deposit Funds and select whether to fund the Trust Account (for commissary) or Phone Account (for talk time).
- Select the state and facility where the inmate is currently housed.
- Search for the inmate to confirm their active housing record matches the facility roster.
- Enter your deposit dollar amount, review convenience fees, and enter your debit or credit card billing details.
- Submit payment and save the digital confirmation receipt for your financial records.
What the Inmate Needs to Do
The inmate does not need an internet connection to receive trust funds. Once payment clears, the balance posts directly to their accounting profile in the jail's internal system. The inmate can review their updated balance at the pod kiosk terminal and place their regular weekly commissary order or make outbound phone calls.
Official Provider: Inmate Canteen Official Website
Customer Service Telephone: 1-715-690-2965
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by Inmate Canteen (TurnKey Corrections)
In addition to Trust & Phone Deposits, Inmate Canteen provides several other communication, financial, and commissary services at participating correctional facilities:
- Commissary & Snack Packs: Order pre-approved snack boxes, food packages, and clothing directly to the jail.
• Learn more on our website: Commissary Orders Guide | • Visit official vendor page: Inmate Canteen Commissary - Remote Video Visitation: Schedule and join live face-to-face video visits from your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: Inmate Canteen Video Visits - Digital Messaging & Chirp Texts: Send electronic messages and photos directly to housing pod kiosks and handheld devices.
• Learn more on our website: Digital Messaging Guide | • Visit official vendor page: Inmate Canteen Messaging
Deposit Money for an Inmate in the Converse County Detention Center
The Easiest and Securest Way of Depositing Money for an Inmate
There are several methods for depositing money on an inmate's account:
1. To send money online to an inmate in the Converse County Detention Center use Inmate Canteen.
2. If you prefer to use your credit or debit card and deposit money over the phone, unfortunately Inmate Canteen does not accept phone calls, but you can ask questions using the chat box on their home page.
3. Deposit cash or use a debit or credit card using a dedicated kiosk for this purpose. The machine is located in the lobby or visitation area of the Converse County Detention Center.
4. The Converse County Detention Center may also allow you to *mail an inmate a money order or cashier’s check from a trusted source such as the Post Office, a local bank, or Western Union. The money order should be be made out to either the inmate or the Converse County Sheriff's Office, with the inmate’s name and ID# on the memo line of the check. To confirm this option call the facility at 307-358-4700.
Inmate Canteen Customer Service can be reached at 715-690-2965, or by email at support@inmatecanteen.com.
*When mailing a money order or cashier’s check, send it an envelope by itself. Never send it with a letter or photos for your inmate, unless the facility allows it. Never send personal checks or cash.
5. The Converse County Detention Center has a reception desk that may accept cash, money orders or cashier checks. Call 307-358-4700 to find out the specific hours for drop off times.
Since August 11, 2025, everyday letters for the Converse County Detention Center in Douglas go to a central mail-scanning service. The letters are scanned and sent to the inmate's tablet through the jail's messaging system, so no paper gets inside. That keeps out mail that has been soaked in drugs and dried. Legal mail, medical mail and publications skip the scanner and go to the jail on Mesa Drive.
Personal letters (scanned to the tablet):
Inmate's Full Name & Inmate Number
Converse County Detention Center, WYOMING
PO Box 591
Longview, TX 75606
Legal mail, medical mail and publications (to the Douglas jail):
Inmate's Full Name & Inmate Number
Converse County Detention Center
1201 Mesa Drive, Suite C
Douglas, WY 82633
- Front of the envelope: Write the inmate's name and their inmate number, plus your own name and return address. The inmate search lists that number.
- Pages: No more than 5 pages, each 8.5 by 11 inches or smaller. Write on the front side only, because the back of a page is not scanned.
- One photo only: Put in a single photo at most. A letter with two or more photos, or more than 5 pages, is returned with everything in it.
- Legal mail: It must be clearly marked and come in an envelope that shows an official sender. Staff open it with the inmate present to check for contraband. Legal or medical mail sent to the scanning box is not accepted.
- Books, magazines and newspapers: They must ship from the publisher to the jail in Douglas, and a sergeant has to approve them. Any sent to the scanning box are returned.
- Banned items: Blank paper or envelopes, personal checks, coins, jewelry, plastic, food, lipstick, perfume, sexual material, and gang or coded writing.
- Who can't write: Anyone under a no-contact order, and other jails or prisons unless the Detention Captain approves. Letters meant for a different inmate are refused.
- Money: Families add money at the jail's lobby kiosk with cash or a card, or online. The booking window no longer takes checks.
Mail breaking any of these rules is sent back with no exceptions. Questions go to 307-358-4700.
ICSolutions provides secure inmate telecommunications systems that allow incarcerated individuals to place outbound telephone calls from housing pods to friends and family. Because correctional facilities do not accept incoming calls, establishing an AdvancePay prepaid account links funds directly to your 10-digit phone number so calls connect without carrier restrictions.
Important: Wireless Carriers Restrict Inmate Calls by Default
Major mobile cellular carriers do not permit traditional collect calls originating from correctional facilities. While some landlines might support direct monthly billing, mobile devices and internet-based telephone numbers require an active prepaid balance or funded debit account, which you can verify by checking with your provider. If you do not register online and fund an account right away, incoming calls from your loved one will automatically fail to ring through to your phone.
Step-by-Step Instructions to Register and Fund an Account
- Visit www.icsolutions.com or call customer support at 1-888-506-8407.
- Click Create an Account and register using your primary 10-digit telephone number and email address.
- Select the state and facility where the inmate is currently detained.
- Link the inmate to your profile using their full legal name and booking ID number.
- Select Prepaid Collect to link funds to your phone number, or choose Debit Telephone to provide the inmate funds to call any approved number.
- Select your deposit amount and complete payment using a credit or debit card.
- Check your mobile phone settings to ensure unknown or automated numbers are not routed directly to spam.
What the Inmate Needs to Do
The inmate dials your 10-digit number from any dayroom phone and enters their assigned PIN. The automated system verifies that your phone number has an active prepaid balance and prompts you to accept the call. All non-privileged conversations are recorded and monitored by the facility.
Official Provider: ICSolutions Official Website
Customer Service Telephone: 1-888-506-8407
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by ICSolutions
In addition to AdvancePay Prepaid Calling Accounts, ICSolutions provides voicemail and video visitation services at participating facilities:
- Inmate Voicemail Services: Leave one-way voice messages that your loved one can listen to on dayroom phones.
• Learn more on our website: Inmate Voicemail Guide | • Visit official vendor page: ICSolutions Voicemail - Remote Video Visitation: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: ICSolutions Video Visits - Access Secure Deposits (Partner Trust Transfers): Deposit trust money into an inmate's account via Keefe Group partner networks.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: Access Corrections Trust Deposits
ICSolutions Inmate Voicemail allows family members and approved contacts to leave a private, recorded voice message for an incarcerated individual. Because outside callers cannot phone an inmate directly, this one-way voice messaging feature ensures critical family updates and legal news reach your loved one even when you cannot be near your telephone to answer live calls.
Important: Voicemail Feature Availability Varies by Facility
Inmate voicemail is not enabled at every correctional facility contracted with ICSolutions. Jails determine whether to offer voicemail services based on local security protocols and monitoring capabilities, which you should confirm with the facility directly. If your loved one's detention center does not support voicemail, you must set up an AdvancePay calling account so they can reach you directly during dayroom phone hours.
Step-by-Step Instructions to Leave an Inmate Voicemail
- Log into your existing profile at www.icsolutions.com or dial 1-888-506-8407.
- Confirm that your loved one's detention facility supports the voicemail feature.
- Dial the facility's dedicated ICSolutions voicemail access telephone number provided on your dashboard.
- Follow the automated voice prompts and enter the inmate's booking identification number.
- Record your personal voice message (typically up to 3 minutes in length).
- Accept the call charges using funds from your prepaid account balance or a credit card.
What the Inmate Needs to Do
When the inmate logs onto any housing unit telephone using their assigned PIN, the automated system notifies them that a new voicemail is waiting in their queue. The inmate follows the audio prompts to play the recording. All messages are subject to monitoring and recording by correctional staff.
Official Provider: ICSolutions Official Website
Customer Service Telephone: 1-888-506-8407
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by ICSolutions
In addition to Inmate Voicemail Services, ICSolutions operates live calling and video visitation options:
- AdvancePay Prepaid Calling Accounts: Prepay for phone calling minutes so your loved one can call your telephone directly.
• Learn more on our website: AdvancePay Calling Guide | • Visit official vendor page: ICSolutions Prepaid Calling - Remote Video Visitation: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: ICSolutions Video Visits - Access Secure Deposits (Partner Trust Transfers): Deposit trust money into an inmate's account via Keefe Group partner networks.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: Access Corrections Trust Deposits
GettingOut (a service of Global Tel*Link / Telmate) provides an instant two-way digital messaging and photo-sharing platform connecting families with incarcerated individuals via housing-unit kiosks and handheld tablets. The provider is actively rebranding as ViaPath Technologies (under the myViaPath platform); depending on the facility contract, local booking sheets and tablets may still refer to the service as GettingOut, GTL, or ViaPath, but both brand portals grant access to the same centralized messaging balance.
Important: Contact Authorization and Digital Mail Rules Vary
Inmate digital messaging rules are not uniform across all county detention centers. While some jails allow immediate two-way messaging upon registration, others require initial contact invitations or administrative ID verification, which you should verify directly with the facility. If you delay setting up an online profile and funding your Friends & Family messaging account, your loved one may face lengthy periods without direct family communication.
Step-by-Step Instructions to Register and Message an Inmate
- Visit www.gettingout.com or the newly branded my.viapath.com portal, or install the GettingOut / myViaPath mobile app.
- Create a user profile using your primary email address and 10-digit mobile phone number.
- Complete identity verification by uploading a clear photo of your government-issued driver's license or state ID and taking a verification selfie if requested.
- Search for the inmate by selecting the state, correctional facility, and their legal name or booking ID.
- Send an outside contact connection request to link your account to their tablet profile.
- Deposit funds into your 'Friends & Family Account' using a debit or credit card to cover message and photo-sharing costs.
- Compose your text message in the chat box, attach approved photos, and submit it for jail screening.
What the Inmate Needs to Do
The inmate powers on their assigned pod tablet or approaches a housing-unit kiosk and logs into the messaging application with their PIN. They accept your incoming contact invitation on the screen. Once approved by institutional monitors, incoming messages appear in their inbox, and the inmate types a reply directly on the screen.
Official Providers: GettingOut Website | myViaPath Portal
Customer Service Telephone: 1-866-516-0115 (GettingOut Support) • 1-877-650-4249 (ViaPath Support)
Support Hours: Monday – Friday, 7:00 AM – 11:00 PM CST; Saturday – Sunday, 8:00 AM – 7:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by GettingOut / ViaPath
In addition to Two-Way Text Messaging, GettingOut and ViaPath provide several other communications and visitation options:
- Remote Video Visits: Schedule and join live web-based video visits from your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: GettingOut Video Visits - Inmate Tablet Rentals & Media: Fund tablet entertainment, music streaming, games, and news modules.
• Learn more on our website: Tablet Rentals & Content Guide | • Visit official vendor page: GettingOut Tablets - AdvancePay Phone Calling: Prepay for telephone calls so your loved one can dial your mobile phone directly.
• Learn more on our website: AdvancePay Phone Calling Guide | • Visit official vendor page: ViaPath ConnectNetwork Calling - Inmate Trust Deposits: Transfer funds directly into their jail trust account for commissary store purchases.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: ViaPath Trust Deposits
GettingOut provides specialized, secure handheld tablets for county jail inmates, offering access to messaging apps, telephone calling, legal research tools, eBooks, vocational training, and premium entertainment rentals. As part of GTL and Telmate's transition to ViaPath Technologies, tablet firmware and management platforms are moving to the myViaPath system.
Important: Tablet Feature Availability Varies by Facility
Jails manage tablet distribution according to individual facility contracts. While basic educational and legal materials are often provided without cost, access to music streaming, games, podcasts, and premium movies requires an active funded account. You should confirm the tablet rules with the facility directly. Registering and funding their media balance right away ensures your loved one has productive resources and recreation during their stay.
Step-by-Step Instructions to Fund Inmate Tablet Services
- Confirm that GettingOut / ViaPath handheld tablets are active at your loved one's specific detention facility.
- Navigate to www.gettingout.com or my.viapath.com.
- Sign into your verified user profile and link the inmate's legal name and booking ID number.
- Select Make a Deposit and choose either your Friends & Family Account (for messaging) or the inmate's personal Inmate Account (for entertainment and song rentals).
- Choose your deposit amount, review convenience fees, and complete payment with a credit or debit card.
- Notify your loved one that their tablet account balance has been funded.
What the Inmate Needs to Do
The inmate unlocks their assigned tablet or signs one out from the pod charging station using their biometric verification or PIN. Once logged in, their available balance appears on the screen, allowing them to download songs, stream educational content, and communicate with approved family members.
Official Providers: GettingOut Website | myViaPath Portal
Customer Service Telephone: 1-866-516-0115 (GettingOut) • 1-877-650-4249 (ViaPath)
Support Hours: Monday – Friday, 7:00 AM – 11:00 PM CST; Saturday – Sunday, 8:00 AM – 7:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by GettingOut / ViaPath
In addition to Tablet Media & Rentals, GettingOut and ViaPath provide several other communication and account services:
- Two-Way Text Messaging: Send electronic letters and photos straight to the inmate's screen.
• Learn more on our website: Two-Way Text Messaging Guide | • Visit official vendor page: GettingOut Messaging - Remote Video Visits: Meet face-to-face over secure live video from home.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: GettingOut Video Visits - AdvancePay Phone Calling: Prepay for phone calling credits so your loved one can call your telephone directly.
• Learn more on our website: AdvancePay Phone Calling Guide | • Visit official vendor page: ViaPath ConnectNetwork Calling - Inmate Trust Deposits: Transfer cash directly into an inmate's jail ledger for commissary purchases.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: ViaPath Trust Deposits
- Jail (Main): 307-358-4700
- Sheriff: 307-358-4700
The Converse County Detention Center serves the following cities and towns of Converse County: Douglas, Glenrock, Lost Springs and Orin.