Ketchikan Correctional Center
Ketchikan Correctional Center
Physical Address
1201 Schoenbar RoadKetchikan, AK 99901-6270
Jail Phone Number
907-228-7350Information for this service is currently unavailable.
Ketchikan Correctional Center Inmate Visitation
Friends and Family – Most public visits at Ketchikan Correctional Center are secure sessions, also called regular visitation. You sit in a booth and speak with the prisoner through a glass partition. Secure visiting is offered 8:30 a.m. to 11:00 a.m. and 6:30 p.m. to 8:00 p.m., Monday through Sunday.
Inmates who are eligible may apply for a contact visit, held at a table without the glass partition. Approved contact visiting is offered 8:30 a.m. to 11:00 a.m. Monday through Friday, and 6:30 p.m. to 8:00 p.m. Monday through Saturday. Those sessions may be interrupted because the room is also used for other purposes.
- Every visitor must show an acceptable photo ID and is subject to a metal-detector and/or pat search.
- Family members under 18 must be accompanied by a parent or guardian. A visitor under 18 who is not a family member may request a special visit through the Superintendent and must also come with a parent or guardian.
- A person on probation, parole, or other community supervision needs permission from both the Superintendent and the supervising officer before visiting.
- A visitor who is not a family member and who was released from an institution within the preceding 60 days may not visit without prior approval of the Superintendent.
- Visitors and prisoners may not exchange any object except with approval of the Superintendent or a designee.
Visitation can be cancelled or interrupted at any time based on the security needs of the facility. For questions about a prisoner's status or an approved list, call 907-228-7350.
Information for this service is currently unavailable.
Want to put money on the books for someone at the Ketchikan Correctional Center? This is a state facility, so the Alaska Department of Corrections sets the rules. There is no online payment company. You can mail a check from a bank or post office, or hand over money in person.
- By mail: Send a money order, cashier's check or certified check for $500 or less. Make it payable to the person, add their inmate number, and include your full name. Address the envelope to the person's full name and number at Ketchikan Correctional Center, 1201 Schoenbar Road, Ketchikan, AK 99901.
- In person: Bring cash, a money order or a cashier's check plus a state or government photo ID. You may do this at the Ketchikan Correctional Center or at any other Alaska DOC institution.
- Help: Call 907-228-7350 for times when deposits are taken.
The sender must be on the person's approved visitor list, or the money may be refused. Do not mail cash. The total limit is $500 a month. The account is used for commissary, clothing and medical co-pays, and the balance goes home with the person at release.
Information for this service is currently unavailable.
Securus AdvanceConnect is a prepaid calling account that links directly to your mobile phone or landline number, allowing you to receive outbound calls from an incarcerated individual. Because correctional phone systems never allow incoming calls, funding an AdvanceConnect balance ensures calls are accepted immediately without being blocked by cell carriers.
Important: Mobile Networks Block Inmate Calls Without Prepaid Funds
Correctional facilities do not allow collect billing to cell phones, and mobile carriers automatically block incoming collect calls from detention centers. While some residential landlines may allow direct billing, mobile phones and VoIP services require an active prepaid AdvanceConnect balance, which you can verify with your phone provider. If you do not register online and fund your account right away, your loved one will hear an automated error message stating that your number cannot accept calls.
Step-by-Step Instructions to Register and Fund AdvanceConnect
- Go to securustech.online or open the Securus mobile app.
- Select Sign Up and create your account using your 10-digit telephone number and email address.
- Search for your facility by state and agency name, then add the inmate using their full legal name or booking ID.
- Select AdvanceConnect under calling accounts.
- Choose your deposit amount, review convenience and transaction fees, and enter your credit or debit card billing details.
- Authorize payment and confirm that your mobile phone allows calls from automated or unknown correctional numbers.
What the Inmate Needs to Do
The inmate picks up any dayroom phone or logs onto their handheld tablet, dials your 10-digit number, and enters their assigned PIN. The automated system verifies that your AdvanceConnect account has an active balance and connects the call. All calls are subject to recording and monitoring by facility staff.
Official Provider: Securus Technologies Official Website
Customer Service Telephone: 1-800-844-6591
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by Securus Technologies
In addition to AdvanceConnect Prepaid Calling, Securus Technologies and its subsidiary JPay provide several other communication, financial, and visitation services:
- Direct Bill Phone Calling: Establish a monthly billed calling account for verified landline numbers.
• Learn more on our website: Direct Bill Phone Calling Guide | • Visit official vendor page: Securus Direct Bill - Securus Video Connect: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: Securus Video Connect - JPay Money Deposits (Trust & Canteen): Send money directly into an inmate's jail trust account for commissary store purchases.
• Learn more on our website: Money Deposits Guide | • Visit official vendor page: JPay Money Transfers - JPay Email Messaging & Photos: Send electronic messages, photo attachments, and VideoGrams directly to their tablet or kiosk.
• Learn more on our website: Email Messaging Guide | • Visit official vendor page: JPay Email Services
Securus Direct Bill is an invoiced telephone calling service designed for approved residential landlines, law offices, and commercial businesses. Instead of prepaying funds in advance, calls received from an incarcerated individual are billed directly to your account on a monthly itemized billing invoice.
Important: Direct Bill Requires Credit Approval and Qualifying Lines
Direct Bill is not available for mobile cell phones, internet VoIP numbers, or customers with poor or unestablished telephone credit history. Correctional facilities enforce strict telecommunications billing rules, which you can verify by calling Securus customer care. If your line does not meet credit approval standards, you must open an AdvanceConnect prepaid account instead to receive incoming calls from your loved one.
Step-by-Step Instructions to Set Up a Direct Bill Account
- Contact Securus customer service at 1-800-844-6591 or submit an application via securustech.net.
- Provide your billing name, service address, and qualifying residential or business landline telephone number.
- Submit to a standard credit evaluation performed by Securus to determine billing eligibility.
- Establish your authorized monthly credit limit upon approval.
- When your phone rings with a call from the detention center, follow the recorded operator instructions and press the requested key to accept charges.
- Pay your monthly billing invoice online, by phone, or through the mail.
What the Inmate Needs to Do
The inmate dials your phone number from any dayroom telephone and keys in their assigned PIN. The automated system verifies that your account is in good standing and has not exceeded its monthly spending ceiling before connecting the call. All non-privileged conversations are recorded and monitored.
Official Provider: Securus Technologies Official Website
Customer Service Telephone: 1-800-844-6591
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by Securus Technologies
In addition to Direct Bill Calling, Securus and its subsidiary JPay offer several other communication, financial, and visitation services:
- AdvanceConnect Prepaid Calling: Fund a prepaid calling account tied to your mobile phone number.
• Learn more on our website: AdvanceConnect Calling Guide | • Visit official vendor page: Securus AdvanceConnect - Securus Video Connect: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: Securus Video Connect - JPay Money Deposits (Trust & Canteen): Send money directly into an inmate's jail trust account for commissary store purchases.
• Learn more on our website: Money Deposits Guide | • Visit official vendor page: JPay Money Transfers - JPay Email Messaging & Photos: Send electronic letters, photos, and VideoGrams directly to their tablet or kiosk.
• Learn more on our website: Email Messaging Guide | • Visit official vendor page: JPay Email Services
Information for this service is currently unavailable.
Information for this service is currently unavailable.