Benton County Jail & Detention Center Inmate Mail

Benton County Jail & Detention Center Inmate Mail Service & Policy

Benton County Jail & Detention Center uses a secure messaging service call Smart Communications so that inmates can communicate electronically with friends and family members on the outside.

SmartMail allows inmates to communicate safely and quickly with family and friends outside of the jail, prison or detention center. Inmates send and receive electronic letters using a safe and secure computer kiosk or tablet stationed in their institution. THE COST IS JUST $0.50 CENTS; cheaper than a postage stamp and envelope.

  • The message can be sent with postage paid and will be free to open and read for the recipient.
  • Or, the message can be sent collect / "COD" for free and will be paid for by the recipient.
  • To send or receive a message you MUST open a SmartJailMail.com account.
  • Once you open an account, you may search for inmates, prisoners, or detainees to connect with.
  • When you locate the inmate that you want to connect with, you can send them a connection request.
  • They will then need to approve the request before you can send messages.
  • Sending messages with SmartMail is just like sending an e-mail, except it is contained within the SmartJailMail web site. Messages can be delivered instantly or may be held for review depending on the destination facility.
  • Electronic messages are delivered much more quickly than traditional paper mail to the correctional facility so you can stay connected.

More information on how to send and receive messages and photos with an inmate.

TextBehind Digital & Letter Writing Service


TextBehind enables you to communicate with your incarcerated loved ones located inside the United States from anywhere in the world using text letters, kids' drawings, and custom greeting cards. Unlimited inmate reply letters are processed for electronic delivery to your smartphone and email at no extra charge.
The cost to send an electronic letter is approximately $1.00.

Here’s how it works:
1.    All offender mail (paper and electronic) is addressed and delivered to TextBehind. Electronic mail is sent through the apps (iphone, Google Play). Paper mail is sent to the address below:
Inmate Name and Inmate Number
Benton County Jail & Detention Center Arkansas
(note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131

2.    If it was sent via TextBehind's app (iphone, Google Play), TextBehind can process it within one business day.
3.    An additional step is involved in processing mail that is sent using the U.S. Postal Service. TextBehind will  use a scanner to make digital files of the contents of the mailing—including cards, photos or artwork.
4.    All digital files are then forwarded to the offender’s assigned prison.
5.    The jail or prison's mailroom staff print approved pages and then delivers them to the inmate.

IMPORTANT NOTES:

  • TextBehind does not deliver any mail to the inmate directly, nor do they guarantee delivery of your letters to the inmates by the courier, jail or prison staff. Once they process your mail and ship them out on your behalf, they are out of the loop entirely. However, at times they may offer to resend your letters under certain strict conditions as a courtesy. 
  • Inmates do not receive any invites when you add them, and neither do they need to accept the use of TextBehind service. Once you add the inmate, you can create letters for them. 
  • There is NO guarantee that Benton County Jail & Detention Center will cooperate and process TextBehind 'mail', and then deliver it to your inmate. Only when jails enroll directly with TextBehind, is your inmate most likely to get your TextBhind communications.

Here’s what happens when TextBehind receives a letter from an inmate:

  • Upon receiving, TextBehind staff open their letters, scan, and upload high-quality images to your TextBehind account as a complimentary service. You are not required to have any money or credits balance in your TextBehind account to receive inmate letters.
  • Next, you will receive a text and email alert to notify you of any new incoming reply letters. At that time, you can log into the TextBehind website or mobile app and view letters in your CONTACTS >> Click on Conversation Icon. 

YOU NEED TO KNOW THIS...

  • Inmates do require a stamp to send out their letters to TextBehind using Postal Service.
  • The cash or credit balance from your TextBehind account will not be shared with inmates as a substitute for the stamps. 
  • All letters printed and shipped by TextBehind nationwide to virtually any jail or prison facility are delivered to the jails/prisons by couriers such as the USPS or FedEx as their standard process.
  • After the shipments, TextBehind has no control over the process.
  • The delivery of your letters depends on couriers and prison staff taking the necessary action, and on time.

IMPORTANT TextBehind LINKS:
Register / Log in with TextBehind
Contact TextBehind with Questions
Add an Inmate to your list of Contacts
TextBehind Volume Discount packages
** Address to Mail letters using TextBehind **
Inmate Name and Inmate Number
Benton County Jail & Detention Center Arkansas (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131

RATES (subject to change):


TextBehind is a digital texting and letter writing service used by jail and prison inmates and inmate’s friends and families all across America. Due to the problem of letters and postcards containing, or soaked in contraband (drugs), TextBehind electronic and physical letters replaced the former policy of allowing mail to be sent directly from inmate’s friends and family members, and vice versa.

Emailing an Inmate in Benton County Jail & Detention Center

Benton County Jail & Detention Center uses a secure messaging service call Smart Communications so that inmates can communicate electronically with friends and family members on the outside.

SmartMail allows inmates to communicate safely and quickly with family and friends outside of the jail, prison or detention center. Inmates send and receive electronic letters using a safe and secure computer kiosk or tablet stationed in their institution. THE COST IS JUST $0.50 CENTS; cheaper than a postage stamp and envelope.

  • The message can be sent with postage paid and will be free to open and read for the recipient.
  • Or, the message can be sent collect / "COD" for free and will be paid for by the recipient.
  • To send or receive a message you MUST open a SmartJailMail.com account.
  • Once you open an account, you may search for inmates, prisoners, or detainees to connect with.
  • When you locate the inmate that you want to connect with, you can send them a connection request.
  • They will then need to approve the request before you can send messages.
  • Sending messages with SmartMail is just like sending an e-mail, except it is contained within the SmartJailMail web site. Messages can be delivered instantly or may be held for review depending on the destination facility.
  • Electronic messages are delivered much more quickly than traditional paper mail to the correctional facility so you can stay connected.

More information on how to send and receive messages and photos with an inmate.

How to address your Inmate's Postcard or Envelope

Inmate's First and Last Name
Smart Communications- Benton County Sheriff’s Office
INMATE NAME + ID NUMBER
3589-3 North Shiloh Drive #293
Fayetteville, AR 72703

All mail sent to an inmate at the Benton County Jail & Detention Center must include the senders name and mailing address in the top left corner of the postcard.

Failure to include your return address will most likely result in your mail NOT being delivered and discarded.

Important Mail Tips

Mail is always scanned and inspected for contraband, obscenity and other rule infractions.
Assume that everything you write will be read by jail staff and can and will be used against you or your inmate in court.  
Never write anything about the inmate's court case you wouldn't want read aloud in court.
Mail is considered by the jail to be a privilege. Any violations of the mail policies can result in the inmate's mail privileges being suspended.
The introduction of contraband by you into the jail through the mail could result in criminal charges being filed against both you and the inmate.
Click here to view contact information for the Benton County Jail & Detention Center.

How to Send and Receive Secure Text and Email Messages with an Inmate in Benton County Jail & Detention Center

To communicate by text or email with an Benton County inmate, follow these instructions:

  • To send or receive a message you MUST first open a SmartJailMail.com account.
  • Once you open an account, you may search for Benton County inmates or detainees to connect with.
  • When you locate the Benton County inmate that you want to connect with, you can send them a connection request.
  • Benton County Jail & Detention Center will then need to approve the request before you can send messages.

For all the information you need to send and receive secure messages in the form of text or email with a Benton County Jail & Detention Center inmate, including how it works, how much it costs, renting your inmate a tablet, how often you can communicate and more, check out our Text/Email an Inmate Page.
NOTE: Your messages will be monitored and stored. You may want to refrain from discussing your inmate's court case.


 

How Do Inmates in Benton County Jail & Detention Center Make Phone Calls?

To receive phone calls from inmates in Benton County, or to assist them in making phone calls from jail to other people, follow these steps:

  • Benton County Jail & Detention Center uses the services of Correct Solutions Group.
  • Register with them online or call them at 877-618-3516
  • Services for Benton County inmates and their families and friends include Collect Calling, PIN Debits, Purchasing Calling Cards for your inmate or depositing money into an inmate's commissary account..

For all the information regarding phone calls with Benton County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.


 

How to Send a Secure Email Message to an Inmate in Benton County

To send a secure email message to an inmate in Benton County Jail & Detention Center follow these steps:

  • Register with Access Corrections by creating an account.
  • Select Arkansas, then select Benton County Jail & Detention Center, and then the inmate you want to send your message to.
  • Choose the amount of money you want to spend, and input your payment method. The funds can also be used by the inmate to send a message back to you.
  • NOTE: All messages between you and your inmate will be permanently recorded and seen by the staff and could be used against your inmate in court.

For all information on how to Text/Email an Inmate in Benton County Jail & Detention Center check out our Secure Messaging Guide for Benton County.


 

How to Send a Carepack Commissary Package Directly to an Inmate in Benton County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Benton County Jail & Detention Center follow these steps:

  • Select Arkansas, then select Benton County Jail & Detention Center, and then select the 'Send a Package Order' option.
  • Register and create an account with Access Securepak, for Benton County.
  • Choose the inmate and the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Benton County at any one time.

For all information, tips and available items for shipping Commissary packages to an inmate in Benton County Jail & Detention Center check out our Commissary Instructions Page for Benton County.


 

How to Send Money to an Inmate in Benton County

To send commissary money to an inmate in Benton County Jail & Detention Center follow these steps:

  • Register with Access Corrections by creating an account.
  • Select Arkansas, then select Benton County Jail & Detention Center, and then the inmate you want to send money to.
  • Choose the amount of money you want to send, and input your payment method.

For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Benton County Jail & Detention Center.


 

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